All fees are subject to an assessment and include hairdressing, newspapers and chiropody
Open visiting hours
Parking available on-site.
Cherry Blossom Care Home has a Review Score of 9.5 (9.515) out of 10, based on 23 reviews in the last 2 years. Over all time Cherry Blossom Care Home has 69 reviews.
Review from Karen F (Daughter of Resident) published on 22 January 2025
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
I am so sorry for the loss of your dad. It's so very kind of you to provide us with your feedback in such a sad time. My colleagues in Cherry Blossom are delightful. They love what they do, and it shows in the warmth and relationships they develop with the residents and families. It's very special to have that environment, it really makes it a home. I wish you and your family all the best and thank you for being part of our Cherry Blossom family.
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Review from C F (Son of Resident) published on 28 November 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thank you for taking the time to give us your feedback. We really appreciate hearing that our capable, compassionate colleagues are meeting the needs of your mum as well as providing some comfort for you as family. Thank you.
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Review from A T (Granddaughter of Resident) published on 19 November 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thank you for your feedback. I completely agree with you, our carers are fantastic. In terms of volume, we use an industry standard dependency tool to build our rotas. We have comprehensive recruitment and training programs in place which leads to the capable, engaged team we have. I do hope you and your resident are happy in Cherry Blossom for many years.
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Review from Terry T (Friend of Resident) published on 6 November 2024
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Reply from Suma Mathew, General Manager at Cherry Blossom Care Home
Thank you for taking the time to provide us with your feedback. I am very pleased to see you have rated our services as five stars, thank you. We will work to improve the overall experience rating that you have provided for the benefit of everyone involved. Many thanks again.
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Review from A F (Son of Resident) published on 23 October 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thank you for your review, we really appreciate it when family members take the time to tell us of their experiences. I am delighted to read that both your Mum and you are enjoying the warmth of my lovely Cherry Blossom colleagues.
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Review from M M (Friend of Resident) published on 30 August 2024
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Reply from Suma Mathew, General Manager at Cherry Blossom Care Home
Thank you for taking the time to provide us with your feedback. I am very pleased to see you have rated our services as five stars, and indeed, the cleanliness, facilities, rooms, food, and drink of our home, thank you. We will work towards improving the overall experience rating that you have provided for the benefit of everyone involved. Many thanks again, with my best wishes.
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Review from K B (Friend of Resident) published on 22 August 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thank you for your lovely words, my Cherry colleagues will be delighted to read them. I agree that the facilities are good but more importantly I know our colleagues on site are warm and genuinely care for the residents. It's a lovely home and we appreciate your kind feedback, thank you.
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Review from R B (Daughter-in-law of Resident) published on 19 August 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thank you for your very positive feedback, it is greatly appreciated. Best wishes.
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Review from Edward G (Civil Partner of Resident) published on 31 July 2024
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Reply from Suma Mathew, General Manager at Cherry Blossom Care Home
Thank you for taking the time to provide us with your feedback. I am very pleased to see you have rated our services as five stars. We will work to improve the overall experience rating that you have provided for the benefit of everyone involved. Many thanks again, with my best wishes.
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Review from Karen H (Niece of Resident) published on 22 May 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Hi there, what a fantastic outcome, I am so happy to read that your uncle has experienced an improvement in his quality of life in Cherry Blossom. It's a lovely home, with great staff who genuinely care about each resident. I hope your uncle just keeps getting better and better. Thanks for giving your feedback, it is much appreciated. Warm wishes
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Review from Tracy P (Daughter of Resident) published on 15 May 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thank you for your review. I am delighted that your family has enjoyed the service and care from our fabulous Cherry B team. It is a warm and happy home, well led by a wonderful Manager who is supported by these colleagues. Thanks for choosing Cherry Blossom and Allegra, my best wishes to your family.
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Review from Alison W (Daughter of Resident) published on 11 April 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Hello, thank you so much for your considered and kind review. I am so appreciative of you taking the time to do this for us at this sad time. My sympathies for the passing of your mum. It means a great deal to read that you felt the loving support of the whole CB team. They are very well led by a compassionate Manager and they all have that same wonderful trait. It is why it's such a lovely place to be. The model of service and care provided by nursing homes can only be truly fully successful when they are supported in the care of the Resident by the family members and friends of the Resident. It absolutely takes a village to provide the best loving care. My best wishes to you and your family, thank you for your kindness.
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Review from H C (Daughter of Resident) published on 2 April 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thank you for taking the time to provide us with your feedback. I am very pleased to see you have rated our colleagues as five stars, and indeed, the cleanliness of our home and the provision of dignified service, thank you. We will work to improve the overall experience rating that you have provided for the benefit of everyone involved. Many thanks again, with my best wishes.
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Review from N L (Daughter of Resident) published on 13 March 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thanks for taking the time to provide us with your feedback. We really appreciate you taking the time to tell us how our service is for you and your Mum. When a Resident moves in with us, we like to ensure they get to know other Residents and the staff as quickly as possible as we recognize it's a significant lifestyle change. We want to help everyone to continue living their best lives, doing what they love even though they've 'moved house' moving in with us. Thank you for helping us get it right for your Mum. It's definitely a team approach! With my best wishes.
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Review from Ann C (Daughter of Resident) published on 13 March 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thank you for your positive feedback. I agree with you completely! The Cherry B team is terrific. They're capable, committed and really genuine people doing work they love. I think that's why it's such a relaxed home. Everyone will really appreciate your kind words, thank you.
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Review from Imogen C (Friend of Resident) published on 22 February 2024
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Reply from Suma Mathew, General Manager at Cherry Blossom Care Home
Thank you Imogen for taking time to give us a good review. We really appreciate your time for this. With kind regards.
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Review from J B (Daughter-in-law of Resident) published on 21 February 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Hello
Thank you so much for providing us with your feedback. I am deeply shocked and disappointed reading about this experience. We will be investigating these issues immediately. It is completely the opposite experience our families and residents usually have and report on. I can only apologise unreservedly to your Mother and yourself, this must have been really upsetting. I am very grateful you've let me know. We will be in touch with you directly. Many thanks and again my apologies.
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Review from Alan N (Son of Resident) published on 13 February 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Hello,
Thank you for your review. As you've spent a lot of time with us, your knowledge of who we are and the way we care is thorough. That we have met your needs and those of your mum as well is really heartening for all the team. We will all take a lot of joy from your kind words, thank you. With my best wishes
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Review from Julian P (Son of Resident) published on 24 January 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Hello
Thank you for taking the time to provide this feedback. I am very disappointed to read your comments. I'm sorry if any of my colleagues offended you in any way. I can assure you we provide amply for the staff celebrations. Thanks for taking the time to provide the information. My best wishes to you and your family, Helen
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Review from David R (Husband of Resident) published on 19 January 2024
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Reply from Helen Jones, CEO at Cherry Blossom Care Home
Thank you for your review. To be recuperating over Christmas and your birthday is never the best plan! I am so happy to read you both enjoyed Christmas lunch and that your wife was given the birthday attention we all like to receive! Cherry Blossom is a lovely home because our colleagues are warm and friendly. They make the home something special. With my best wishes and thanks.
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The Review Score of 9.5 (9.515) out of 10 for Cherry Blossom Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.515 for Cherry Blossom Care Home is calculated as follows: ( (187 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 268 Ratings = 4.515
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cherry Blossom Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2016
Qualified with a Diploma in General Nursing and Midwifery, a BSc honours degree in Clinical Leadership at Northampton University, and a level 5 Diploma in Leadership and Management, Suma has 25 years of working experience. She is also an in-house trainer with “Train the Trainer” qualifications for Care and Moving & Handling, and a nurse trainer with mentorship qualifications from Anglia Ruskin University, Cambridge.
Suma started her career at Cherry Blossom Care Home as Deputy Manager, becoming Acting Manager before being promoted to Registered Manager in January 2021. A manager who thrives on helping build new friendships for our residents and encouraging local community involvement, Suma’s focus is on living a life of possibilities.
She believes that working in partnership is the foundation of good leadership and, to this end, she discusses all new ideas with her team. Ever welcoming, her door is always open for residents, their relatives and friends, and staff.
Job Title: Clinical Service Manager
Joined: 2016
Nadiyah is a dedicated Registered Nurse, with a degree from Birmingham City University (2015). She began her nursing career in 2016 at Cherry Blossom Care Home, where she’s grown professionally within Allegra Care’s resident-centred and compassionate environment. Nadiyah’s journey culminated in her promotion to Clinical Services Manager in late 2022—a role that allows her to foster collaboration between staff and management, ensuring her team feels supported, motivated, and skilled.
In her role, Nadiyah enjoys balancing clinical practice with leadership, guiding her team toward best practices and promoting high-quality care for residents. She is committed to facilitating her team’s development, creating opportunities for them to advance their skills and careers within Allegra Care’s innovative household model.
Outside work, Nadiyah is a people person who treasures time with family, friends, and good food. Her personal values of connection and positivity shape her approach to creating a welcoming, homelike atmosphere for both residents and staff. A core believer in positivity, she views challenges in healthcare as chances to learn, grow, and lead by example.
For Nadiyah, Cherry Blossom isn’t just a workplace—it’s a community. She’s grateful to be part of a team that values care, professionalism, and growth and looks forward to continuing to make a meaningful impact.
Job Title: Regional Resident Liaison Manager
Joined: 2024
Natalie brings over 10 years of dedicated experience in care to support our homes across the Central Region. Her role is a blend of community engagement and direct support, helping residents and their families navigate the options for care. Whether assisting with resources for potential residents or offering guidance to those exploring Care Homes or Day Centres, Natalie is a trusted source of information and compassion.
Job Title: Home Administrator
Joined: 2020
A post-graduate with a Master’s Degree in Business Administration in Marketing & Finance and ten years’ experience in the finance sector for leading multinational banks, Sam brings strong analytical and problem-solving skills to his role at Cherry Blossom Care Home. An expert in client relationship management, with an ability to grasp clients’ requirements and deliver appropriate solutions, he also holds a Higher Diploma in Software Engineering.
He became Bank Administration assistant within a couple of months of joining Cherry Blossom Care Home in 2020. He then moved on as the Home Administrator at another home in the group for a couple of months, before returning to perform this function at Cherry Blossom.
As part of the senior management team, Sam manages the home’s finance, payroll and administration matters. He welcomes residents and their families with a smile, and he is liked by customers for his gentle nature.
Job Title: Home Services Assistant
Joined: 2015
Home Service Assistant Nicola has been part of the Cherry Blossom Care Home team from day one. Before joining Cherry Blossom as a Care Assistant, she worked for ten years as a manager in jewellery retail. Her transition to a service assistant role was driven by excellent customer care skills and her passion for making a difference in people’s lives.
Nicola welcomes all visitors with a warm smile and assists them according to their needs. One of her key roles is helping prospective residents, family and friends with tours of the home - a responsibility she maintained during the pandemic, with all the rigorous safeguarding restrictions that entailed. A daily visitor to our residents to deliver their newspapers, Nicola knows the value of simple pleasures like a chat and a laugh.
She is also a key member of the management team, helping in the daily running of the home in aspects such as organising supplies, recruitment of staff, interviews and meetings with management. Well-liked by staff, residents, their relatives and friends, glowing feedback consistently highlights Nicola’s sunny disposition and calm efficiency.