Cherry Blossom Care Home

Warwick Road, Walton, Peterborough PE4 6DE
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9.5 69 Reviews
  • Cherry Blossom Care Home, Peterborough
Cherry Blossom Care Home provide a safe and secure care environment for older people living in Peterborough.

A team of qualified and professional staff provide nursing, residential, personal and dementia care within a modern home.

The home features spacious rooms, a cinema, tea room and quality furnishings to ensure residents remain relaxed and comfortable during their time at Cherry Blossom.

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Care Provided by Cherry Blossom Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suma Mathew (General Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for Cherry Blossom Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Residential Dementia Care £1,400 – £1,700
    • Self-Funded Nursing Care £1,400 – £1,700
    • Self-Funded Nursing Dementia Care £1,400 – £1,700
    • RESPITE Self-Funded Residential Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,700
    • RESPITE Self-Funded Nursing Care £1,400 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,700

  • All fees are subject to an assessment and include hairdressing, newspapers and chiropody
  • (these prices are only a guideline, please contact Cherry Blossom Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours


  • Parking

  • Parking available on-site.


Cherry Blossom Care Home Reviews (69)

Total of 69, showing 21-40
9.5

Cherry Blossom Care Home has a Review Score of 9.5 (9.515) out of 10, based on 23 reviews in the last 2 years. Over all time Cherry Blossom Care Home has 69 reviews.

Overall Experience

  • 53
  • 10
  • 2
  • 0
  • 4

Date Published

69
5
13
23
46

Review from John J (Husband of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherry Blossom Care Home facilities and staff care provided were both first-class. Requests were always met and any physical problems were always reported and prompt action taken. Carers were always helpful and considerate in looking after my wife.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Thank you very much for your review. I am delighted to read how well we've been supporting your wife and you. Our lovely colleagues in Cherry Blossom really enjoy working with the residents and families. It's very kind of you to take the time to write to us, we really appreciate it. With my best wishes.


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Review from L M (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has a lovely, airy, spacious room and has personal touches to make it feel like home. The carers treat her with respect and dignity and all the staff are friendly and approachable. Mum uses the all inclusive in-house salon, has daily papers and the use of a chiropodist. The home has a large lounge
and a bistro for visitors to use. When it was Mum's birthday they made her feel so special with a vintage tea, banners, a cake and bouquet. I wish she was still at home with me but this is the best alternative for her.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello. Thank you for taking the time to provide us with your feedback. I am so delighted to read how special your mum felt on her birthday. I appreciate that a nursing home can't compete with a loving family home but when our residents feel loved and special and the family members feel the warmth of our welcomes, I think we're on the right track. My colleagues in Cherry will be delighted to read your kind words, thank you very much.


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Review from James B (Brother of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted to the Cherry Blossom Care Home at the end of January. Prior to this, we had no experience with care homes.
I am very impressed by the high quality of care she has received. Staff are very helpful when I visit or phone to check on my sister's condition. There has been a steady
improvement over the two months.
I would consider the care provided by Cherry Blossom to be of a high standard.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello,
Thank you for taking the time to provide your feedback. I am so pleased to read that you're receiving the kind service as well as your sister. I love the fact that the Cherry Blossom team is so friendly and warm. It makes Cherry Blossom a happy home. My best wishes to you and your family. Cheers, Helen.


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Review from J F (Daughter-in-law of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited I have found the staff to be very caring and friendly. There are lots of activities and fun things going on. We have enjoyed the "cafe" type rooms with complimentary hot drinks and biscuits. The home is very clean, modern and airy.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello,
Thank you for taking the time to provide us with your feedback. It's terrific to hear that you're enjoying the cafe, I find it a relaxing space to enjoy a 'proper' coffee and cake and I always get to chat with someone in there. Thanks again, my best wishes to you and your family, Helen.


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Review from Sandra G (Sister-in-law of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my sister-in-law for over two years now at Cherry Blossom Care Home.
I have never had cause to complain about the care my relative received.
All staff are very knowledgeable and caring. They have all dealt very well with difficult times over the last eighteen-plus months due to
Covid.
I would recommend this care facility.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello,
Thank you for your review. I am very pleased to read your comments about the staff's knowledge and their commitment to resident service and care. It has been a very difficult time for residents, families and staff but the support we receive from the families is one of the best elements of our work. It means so much to all of us, thank you. My very best wishes to you and your family, Helen.


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Review from Joan S (Wife of Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident for several months, and during that time, he was well looked after. Staff were kind and gentile, although at times, a bit thin on the ground.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello,
Thank you for taking the time to provide your review. I appreciate your comments about the kindness of the Cherry Blossom team, thank you. I also appreciate your comment about staff being 'thin on the ground'. I do apologise if it seemed we didn't have enough colleagues. Sometimes it's hard to see all the staff who are on duty because they're in private rooms providing care and service with residents. It might help you to know that we use a well-regarded industry-specific staffing level benchmarking tool to help us ensure that we have the right number of staff with the right level of skills on duty each day for the current cohort of residents. This gives us all a level of comfort that we have the correct skill mix at any time. I hope this information is helpful to you. Thank you again for taking the time to give feedback, my very best wishes to you and your family.


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Review from C C (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and loving staff who cared for Mom like she was their own. Wonderful.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello,
Thank you. We are very lucky to work with some very kind people in Cherry Blossom. They will very much appreciate your kind comment. All the best to you and your family, Helen.


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Review from Russell T (Son of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always did their best for Mum and much appreciated.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello,
Thank you for your kind comment. Our colleagues in Cherry Blossom are very caring and will greatly appreciate your kind note. My best wishes to your family, Helen.


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Review from Gregg E (Husband of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To fully write a review I would be writing a book, as I have so much to say, so I shall use one word...special, all the staff on the dementia ward bring their own unique personalities to the ward, to work together through long and extremely challenging days. Despite this, every single resident is treated
as (and I use that word again) special. Not only the residents either but visitors also, for me an extended family, who I admire and make my visits with my wife, (yes again) special. I must include others in other areas, who from entering the door extend a warm welcome, my love and thanks go to everyone as I meet, on my journeys to the dementia ward, for making every time I visit...special.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello,
Thank you for taking the time to provide a review of our home. I am so delighted that you feel this way about our team in Cherry Blossom. We have only been involved with the site since late December but we immediately felt the care and connection the staff have with the residents and families. I am sure this is aided by the manager's warmth and dedication to quality care. Your review will be shared at our next team meeting and I am sure it will bring happy smiles to the team, thank you. My very best wishes to your family, Helen.


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Review from Alison C (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and content in your care. I have always found staff cheerful and approachable. Mum is always well presented whenever I visit. Room is clean as is the rest of the home. I am kept informed of any changes to Mum's health and needs. It takes away some of the guilt I have not being able to look
after her myself.

Reply from Helen Jones, CEO at Cherry Blossom Care Home

Hello.
Thank you for taking the time to provide us with a review. It's really heartening to see that we're helping you taking care of your mum and that you're happy. That's what we're here for, what our team is passionate about. Our very best wishes to you and your family.


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Review from Mark W (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally have nothing but praise for the staff at Cherry Blossom Care Home, my father was in their care for three years with dementia, whilst his behaviour and moods could be very challenging, the staff always acted with patience, care and understanding. They were very supportive to us as a family
in his final days and always kept us informed of any changes. I was very concerned about placing him in care but it turned out that I didn’t need to and after reading some of the reviews, I felt I had to tell it like I felt it was to us.
Thank you Cherry Blossom so much.

Reply from Suma Mathew, General Manager at Cherry Blossom Care Home

Thank you, Mark, for your kind review, and it is very much appreciated. I will share your feedback with all staff. Best regards.


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Review from L M (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad had an awful experience in this dementia suite. Fifty-one residents and nowhere near enough staff. Manager’s communication skills are very poor. We were constantly chasing them. Two water infections were not picked up. Fall with a head injury and they should have called ambulance due to Dad's medication
but didn’t. Four days later GP insisted 999 call. Asked for Dad to be put into nursing care as worried about his decline, refused by Manager more than once! Found nursing care elsewhere and hostile staff when collecting Dad, saying why were we taking him out when they had a bed in the nursing wing! Dirty rooms, soiled sheets, no towels and flannels in rooms ever! Personal effects always looted. So cold one day and all three pairs of slippers gone from the room! Lost 4.5 kilos in 3.5 weeks. Went in walking and talking and came out a shell. Passed twelve days later in a nursing home with dignity. Do not put your loved one in this dementia suite. It is so depressing.

Reply from Suma Mathew, General Manager at Cherry Blossom Care Home

We are really sorry, we can only apologise for your distress. We are unable to discuss any residents specifics in the public domain. We offer our best wishes for your family.


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Review from J H (Daughter-in-law of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I do not recommend the dementia floor in this care home, I shall only put a couple of reasons. I feel it is understaffed for the type of residents there. I saw a maximum of two staff on many visits for about fifty-one rooms on a demanding floor to watch over and felt it did not enable the staff to give
the attention needed to the residents.
During the short stay there an unwitnessed fall, weight loss and our request to have our loved one moved to the nursing floor as we felt he needed more care than he was receiving, which was denied by them, this resulted in us moving him to a far better care home. One that assessed him and Immediately put him on their nursing wing.
He passed away peacefully there shortly after.

Reply from Suma Mathew, General Manager at Cherry Blossom Care Home

We are really sorry, we can only apologise for your distress. We are unable to discuss any residents specifics in the public domain. We offer our best wishes for your family.


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Review from Teresa R (Wife of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told my husband had to go into palliative care I sobbed thinking about all the horror stories I had heard, but I needn't have worried. From the moment we stepped through the doors we were met with caring and empathic staff who couldn't do enough for my husband or myself.
For the time my
husband was there he was happy and content, the staff took him to their hearts and couldn't do enough for him. If the food didn't suit they cooked him what he wanted, he was kept clean at all times while leaving him with his dignity.
This gave me peace of mind through a very difficult time.
At the end, I can't praise the staff enough with the way they handled what was for us a very upsetting time.
My family and I would like to thank all the staff at Cherry Blossom Care Home for their help and support, they are a very special lot of people.

Reply from Suma Matthew, Home Manager at Cherry Blossom Care Home

Thank you Teresa for your kind review and it is very much appreciated. I will share your feedback with all staff.
Best regards,
Suma.


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Review from Gillian S (Wife of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Cherry Blossom Care Home, he was looked after very well. I could not have wished for anyone kinder.

Reply from Suma Mathew, Home Manager at Cherry Blossom Care Home

Thank you for your review and kind words. Best regards, Suma and team.


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Review from J W (Wife of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit to Cherry Blossom Care Home, it was apparent the staff are lovely and all extremely helpful; my husband was at last treated with the care and compassion he deserved. When a 'room move' was engineered, they went out of their way to grant our wishes and meet our needs. That last
Monday morning I was asked to reduce my visits to every other day; but as I pointed out, I knew I was on borrowed time and my husband didn't have long, I stood my ground and continued my daily visits. When I lost my husband late Thursday afternoon, I received a heartfelt apology from the manager, who remarked that obviously, I had known my husband best, it takes special people to admit when they have got it wrong.
I have no hesitation in writing this review - the care in Cherry Blossom Care Home should be written in capital letters! Any home, or company, are only as good as the manager and staff, this one is exceptional.

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Review from J M (Private Carer of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How nice it is to come into Cherry Blossom. The staff are very caring and there are certain touches, which to me really make a difference. One of those being how clean the home is and odour free. The head housekeeper and team do a fantastic job.

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Review from K R (Husband of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would say to begin with all care homes for dementia are hugely sad for visitors - the residents are largely unaware of their surroundings - Cherry Blossom seemed to be the best at the time in our area. The staff do a very difficult job, generally with a smile. The dementia only level is kept very
clean and mostly free of unpleasant smells. The food provided is very good with all requirements met. The reception is welcoming and often uplifting on the way out after a challenging visit. I would be happy to recommend Cherry Blossom Care Home.

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Review from Lesley B (Friend of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and caring, they always have a smile, they are brilliant with the clients. The home is clean and inviting, it is a pleasure to visit. The food is very good, not overbearing with heat. The first person you see upon entering is very polite and friendly and greets you with a
lovely smile, this puts everyone at ease when they visit.

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Review from Steven S (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent. The receptionist is the best I have met, very pleasant and personable. All the staff are friendly and professional.

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Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Cherry Blossom Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.515 for Cherry Blossom Care Home is calculated as follows: ( (187 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 268 Ratings = 4.515

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Blossom Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Suma

Suma Mathew

Job Title: Registered Manager

Joined: 2016

Qualified with a Diploma in General Nursing and Midwifery, a BSc honours degree in Clinical Leadership at Northampton University, and a level 5 Diploma in Leadership and Management, Suma has 25 years of working experience. She is also an in-house trainer with “Train the Trainer” qualifications for Care and Moving & Handling, and a nurse trainer with mentorship qualifications from Anglia Ruskin University, Cambridge.


Suma started her career at Cherry Blossom Care Home as Deputy Manager, becoming Acting Manager before being promoted to Registered Manager in January 2021. A manager who thrives on helping build new friendships for our residents and encouraging local community involvement, Suma’s focus is on living a life of possibilities.


She believes that working in partnership is the foundation of good leadership and, to this end, she discusses all new ideas with her team. Ever welcoming, her door is always open for residents, their relatives and friends, and staff.


Nadiyah

Nadiyah Aranyi

Job Title: Clinical Service Manager

Joined: 2016

Nadiyah is a dedicated Registered Nurse, with a degree from Birmingham City University (2015). She began her nursing career in 2016 at Cherry Blossom Care Home, where she’s grown professionally within Allegra Care’s resident-centred and compassionate environment. Nadiyah’s journey culminated in her promotion to Clinical Services Manager in late 2022—a role that allows her to foster collaboration between staff and management, ensuring her team feels supported, motivated, and skilled.


In her role, Nadiyah enjoys balancing clinical practice with leadership, guiding her team toward best practices and promoting high-quality care for residents. She is committed to facilitating her team’s development, creating opportunities for them to advance their skills and careers within Allegra Care’s innovative household model.


Outside work, Nadiyah is a people person who treasures time with family, friends, and good food. Her personal values of connection and positivity shape her approach to creating a welcoming, homelike atmosphere for both residents and staff. A core believer in positivity, she views challenges in healthcare as chances to learn, grow, and lead by example.


For Nadiyah, Cherry Blossom isn’t just a workplace—it’s a community. She’s grateful to be part of a team that values care, professionalism, and growth and looks forward to continuing to make a meaningful impact.


Natalie

Natalie Crampton

Job Title: Regional Resident Liaison Manager

Joined: 2024

Natalie brings over 10 years of dedicated experience in care to support our homes across the Central Region. Her role is a blend of community engagement and direct support, helping residents and their families navigate the options for care. Whether assisting with resources for potential residents or offering guidance to those exploring Care Homes or Day Centres, Natalie is a trusted source of information and compassion.


Sam

Sam

Job Title: Home Administrator

Joined: 2020

A post-graduate with a Master’s Degree in Business Administration in Marketing & Finance and ten years’ experience in the finance sector for leading multinational banks, Sam brings strong analytical and problem-solving skills to his role at Cherry Blossom Care Home. An expert in client relationship management, with an ability to grasp clients’ requirements and deliver appropriate solutions, he also holds a Higher Diploma in Software Engineering.


He became Bank Administration assistant within a couple of months of joining Cherry Blossom Care Home in 2020. He then moved on as the Home Administrator at another home in the group for a couple of months, before returning to perform this function at Cherry Blossom.


As part of the senior management team, Sam manages the home’s finance, payroll and administration matters. He welcomes residents and their families with a smile, and he is liked by customers for his gentle nature.


Nicola

Nicola

Job Title: Home Services Assistant

Joined: 2015

Home Service Assistant Nicola has been part of the Cherry Blossom Care Home team from day one. Before joining Cherry Blossom as a Care Assistant, she worked for ten years as a manager in jewellery retail. Her transition to a service assistant role was driven by excellent customer care skills and her passion for making a difference in people’s lives.


Nicola welcomes all visitors with a warm smile and assists them according to their needs. One of her key roles is helping prospective residents, family and friends with tours of the home - a responsibility she maintained during the pandemic, with all the rigorous safeguarding restrictions that entailed. A daily visitor to our residents to deliver their newspapers, Nicola knows the value of simple pleasures like a chat and a laugh.


She is also a key member of the management team, helping in the daily running of the home in aspects such as organising supplies, recruitment of staff, interviews and meetings with management. Well-liked by staff, residents, their relatives and friends, glowing feedback consistently highlights Nicola’s sunny disposition and calm efficiency.