Tremona Care Home

18 Alexandra Road, Watford WD17 4QY
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9.4 77 Reviews
  • Tremona Care Home, Watford
Tremona Care Home is a purpose-built facility, situated in pleasant and peaceful surroundings and close to picturesque park and woodland.

Support is tailored depending upon each client's personal needs and can include long-term residential care, as well as short stay and respite. Care workers are also trained and experienced in the challenges of dementia care.

The home believes in a person-centred approach, while allowing residents to make the most of homely comforts and versatile daily living.

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Care Provided by Tremona Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Beckie Harrison (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tremona Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,350
  • (these prices are only a guideline, please contact Tremona Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on-site.


Tremona Care Home Reviews (77)

Total of 77, showing 21-40
9.4

Tremona Care Home has a Review Score of 9.4 (9.388) out of 10, based on 7 reviews in the last 2 years. Over all time Tremona Care Home has 77 reviews.

Overall Experience

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Date Published

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Review from Guy (Nephew of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has been a resident at Tremona for over four years. Right from day one, the care, compassion and love she has received from all of the staff has been truly outstanding. All areas of the home are tip-top, from the residents' personal rooms through to the communal lounges, dining rooms, reception
area and garden/patio areas. As a family, during 'normal times' we visit my Auntie at all times, morning, afternoon and evening, we are always greeted with a 'Hello' and warm smile and always made to feel welcome. Owing to the current COVID restrictions, we have been unable to visit Tremona since March. Nevertheless, throughout this extremely worrying period, we have been regularly informed of the situation within the home and on the wellbeing of my Auntie. In my opinion, the decisive action by Tremona to close the home to all visitors back in early March speaks for itself - At all times the priority is the safety, health and welfare of all residents - 11/10.

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Review from Toni G (Friend of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Tremona for three years. She has been given excellent care throughout this time, during which her needs have become greater as her health issues have become more complex. The unfailing kindness of staff that I have witnessed, not only to her but to other residents, has
been a constant. Tremona provides a bright, friendly, welcoming, resident-centred environment with ample opportunities to enrich residents' experience either by group activities or those focused on the individual. Staff with whom I have come into contact work to the highest standards.

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Review from Alan W (Brother of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My disabled brother came to live with us in 2002 and was diagnosed with dementia in 2015, by 2017 we were no longer able to give him the 24hr care he needed. Previously he had been in respite care when we took a holiday and we had used some local care homes but were not overly impressed with any.
When
looking for a respite break we came across ‘Tremona,’. From our first tentative telephone call re a respite break we felt very reassured with the friendly, welcoming and professional help and advice that was offered. He stayed there on a number of occasions and the care he received at all times was excellent. However, as time went by his dementia took a stronger hold. We then had to let the superb staff at Tremona take care of him full time.
He was highly intelligent but the dementia took all that and more, The staff are all excellent, although it may be more accurate to say the ‘family’ as that is how we now see them. They really take care as their #1 priority.

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Review from Bridget R (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Tremona a few weeks before the lockdown began. I can't praise the staff highly enough.
I would have spent a lot of time with Mum getting her used to the new environment and settling her, this wasn't possible but the staff have taken the time to get to know her and understand what makes
her happy. They've gone out of their way to provide for her needs and facilitate activities she enjoys.
Tremona is an exemplar of care and should be the blueprint for how care homes are run.

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Review from Kate M (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a lot younger than the majority of residents so as we knew her stay would be a long term one, it was very important for us to find that special place. Mission accomplished! And we visited a lot of places!!
The entire team is wonderful; an abundance of patience, good humour and caring.
I
live abroad so communication is important. They are always available to talk to me if I have any doubts. When I call they immediately know who I am and what is going on with my mum, there's no "let me pass you to someone who does". The well-being of all residents and their families is definitely their primary objective.
The general atmosphere at the home is always warm and welcoming, you almost feel like you're stepping into a family home.
The entertainment is fantastic, there's always something going on! Games, parties, excursions, even personalised outings.
I couldn't feel more relieved that my mum is in such good hands.

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Review from Judith H (Daughter-in-law of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased we chose Tremona as the care home for my mother-in-law a year ago. We know she is comfortable, well cared for, well fed and her time is filled with interesting, stimulating and fun activities (unless she wants to be left alone to read the paper!). The staff are wonderful -very caring
and always approachable and friendly and we know that if there are any issues of concern we will be contacted, or we can make contact if we have concerns. So grateful to the team, especially in this current period of lockdown.

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Review from Mr Richard G (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, can't find any faults. Staff are so friendly and understanding. Whenever there has been an issue or if my father has had the doctor called out I always get a phone call or email stating the problem.
Would recommend this care home all the time

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Review from Catherine R (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review because I would whole-heartedly recommend Tremona Care Home. I always receive a warm welcome from the staff and found the general atmosphere very friendly and relaxed. The staff always took up the concerns I had and dealt with them efficiently and effectively. The staff were
very helpful in accommodating any individual requirements of residents.
The activities, which also carry on at the weekends, were varied and the activities coordinator was always engaging with new ideas and suggestions with great enthusiasm.
To sum up, Tremona lived up to all my expectations and more.

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Review from Marian D (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had two week's respite care here. The staff are all enthusiastic and extremely pleasant. There is always someone nearby and nothing is too much trouble. There are plenty of lounges and activities and the food is freshly prepared onsite. The staff all seem happy in their roles and this is a
good reflection on the company. I would have no hesitation in having my mother stay again if the need arises.

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Review from Trevor O (Son-in-law of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is very happy in the home. The staff are lovely with my mother-in-law and all the residents.

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Review from Heather B (Sister of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted to Tremona due to a brain injury resulting from surgery. I found all members of staff made him at home immediately. They were totally supportive and caring towards his needs. Guidance and support also encouragement was shown to both my brother and family. Our family believe their
constant support has contributed to his return home.

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Review from A J (Resident) assisted by family/friend published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an enjoyable experience at Tremona. They have been caring, supportive and very patient with me. I also have made many friends in both staff and residents and will return for functions and visits as I can.
Thank you for all your support.

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Review from Steven B (Brother-in-law of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tremona was absolutely the best choice we could have made. Attentive staff that easily coped with my brother-in-law's specialist needs.

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Review from A F (Resident) assisted by family/friend published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room is lovely but the bed could be better (base especially). Activities are available to all residents, it is a shame more don't take part in them. The activities organisers are very enthusiastic and try to find something for everyone.
Staff are unfailingly polite and helpful to guests of residents
which encourages visitors.

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Review from Maureen H (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having reviewed many care homes in the area, we felt that Tremona offered the care and facilities we were looking for. Despite some initial ups and downs with my mother's health, we have felt supported at every turn. The staff are thoughtful, caring and respectful from the manager down. The entertainment
programme is brilliant and covers a wide variety of activities. It was a difficult decision to move my mother out of the home but we feel we could not have made a better choice. Even when things go slightly wrong the feedback is received positively and change/adaptation is swift.

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Review from Anne H (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent three weeks in Tremona for respite. All his needs were met in a very personalised way.
He enjoyed plenty of delicious food, night and day.
The staff treated him with both affection and respect. They went above and beyond to ensure that his stay was happy and stimulating.

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Review from Sue A (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Tremona on a permanent basis for approximately 18 months and care, fluidness and general welcoming of the home is excellent. Unfortunately, she passed away a couple of weeks ago and thankfully it was agreed for her last days she could return to Tremona from hospital. When we thought
the care was excellent before, it stepped up even higher. The girls treated her so well with compassion and dignity and we, the family, felt part of the 'Tremona family'. Thank you does not seem enough.

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Review from Wendy H (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Tremona for 2 and a half years until her death last October. She had severe dementia. The care she received from all the staff was exemplary. In my opinion, she could not have been better cared for anywhere else, even at home by her family and carers, had that been possible.
Most importantly, she was loved - highlighted by how she was cared for in her last days. Her family cannot thank Tremona enough for all they did for her.

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Review from Marian M (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother recently passed away at Tremona. The staff could not have been more supportive. They always treated mum with dignity and respect. All members of staff treat you like "one of the family". I wouldn't hesitate in recommending Tremona to anybody. The manager is very approachable
and compassionate. The seniors are efficient and caring. The care assistants and their staff are a credit to B&M.

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Review from Maggie Y (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was always cared for with dignity. It did not matters what time of the day we went to see her there was always staff around.
The home did not have a care home smell but was clean and fresh. Her room was amazing. The entertainment staff were always on hand and mum enjoyed the days out. I always
left the home reassured my mum was in good hands and well looked after.

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Current Review Score: 9.4 (9.388)

Overview of Review Score

The Review Score of 9.4 (9.388) out of 10 for Tremona Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Tremona Care Home is calculated as follows: ( (75 Excellents x 5) + (9 Goods x 4) ) ÷ 84 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Tremona Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 14 Mar 2025

Private Residential


Awards / Recognitions (4)

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Meet the Team (1)

Beckie

Beckie Harrison

Job Title: Home Manager

Joined: 2015

I started to work for B&M Care in 2007 at the original Tremona before transferring to Montrose and then back to Tremona when the home re-opened in 2015. With a genuine passion for delivering a highly-personalised lifestyle to those in the home, my career has seen me ‘rise through the ranks from Senior Care Assistant to my most recent promotion to Home Manager in 2019. Having completed the company’s in-house Management Development Pathway in 2016, other qualifications have since been acquired, including a QCF Level 5 in Health & Social Care.