Dukeminster Court

Dukeminster Road, Dunstable LU5 4FF
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8.5 37 Reviews
  • Dukeminster Court, Dunstable
Dukeminster Court is a modern, purpose-built care home located within the heart of the local community and conveniently located a short distance from a large retail park.

Offering residential care and specialist dementia care as well as respite care, Dukeminster Court features five households, each with a contemporary, open plan living space and each comprising an inviting dining area, lounge, relaxation areas and a central island-style kitchen. Within the home you will also find a cinema room and hairdressing salon.

Each bedroom has been fully furnished to the highest standard and includes en-suite shower facilities, a flat screen TV and telephone point. The rooms also benefit from wi-fi connectivity.

In the main entrance area you will find the Quantum Care Plaza which features a Best Friends Café where you can sit and enjoy tea, coffee and cake with family and friends.

Dukeminster Court's beautifully landscaped gardens offer a number of walkways and patios and is the perfect place to enjoy the warmer months.

Show Dukeminster Court on the Map

Care Provided by Dukeminster Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Lartey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dukeminster Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,209

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Dukeminster Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • On-site parking is available


Dukeminster Court Reviews (37)

Total of 37, showing 1-20
8.5

Dukeminster Court has a Review Score of 8.5 (8.500) out of 10, based on 8 reviews in the last 2 years. Over all time Dukeminster Court has 37 reviews.

Overall Experience

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Date Published

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Review from Sandra R (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dukeminster Court Care Home is run very efficiently. All residents are treated with dignity and respect. Every effort is made to support each individual's needs. All staff are helpful, efficient and friendly. The rooms are very clean and personal items of residents that bring them comfort and recognition
of their lives at their old homes are accommodated, this includes small personal items of furniture. Resident's names are placed on their room doors providing that personal touch. Highly recommended. There are weekly activities to interest all.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention. Wishing you a great day!


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Review from Lesley N (Wife of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has found it difficult to settle at night, refusing to go to bed or have personal care. Managers and carers have been great, coming up with ideas to help him. Ladies on reception have been great, finding someone to update me (I don't live locally) and chat to me when I leave after a visit
and I am upset. Everyone is so friendly and, although I am upset when I leave, I know my husband is being cared for.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Thank you for your comment. We are delighted to have your husband stay with us at Dukeminster Court. Have a great day!


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Review from A O (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with this care home. The carers are helpful and very friendly. The food is good and there's always a good choice of food.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Thank you for your comment. The team at Dukeminster Court will be delighted to hear your feedback.


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Review from Dawn H (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Dukeminster for 6 and a half years, initially, needing help with everyday living but more recently more care and attention for his Alzheimer's affliction. From the early days of his residence there, through the difficult COVID era and now that he is in one of the more specialised
dementia-care units, my father has been not only cared for, but cared about, by all the staff. From housekeeping and maintenance, through to carers and catering, to administration and activities, teh whole house shows that 'care' really is the operative word. The menus and ancillary foods are carefully planned, the activities and entertainments are thoughtful and engaging, and the personal and medical care is beyond reproach, with the house and residents' laundry being kept super-clean. I was disappointed for teh staff when the latest CQC report was published in December 2023. The downgrading seemed largely to revolve around administration and 'protocols'. The care, environment and facilities provided at Dukeminster, which are by far the more important factors, should easily have given the house a better score. I have quite long experience of this care home and can say that I would not have my father anywhere else.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Thank you for your comment. The team at Dukeminster are delighted to have your father stay with us!


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Review from A J (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum started residing at Dukeminster in September. She previously lived with my sister, who died in June and was very reluctant to move but knew she needed full-time care. I cannot speak highly enough of all the staff and management in making my mum so welcome. She has settled in better than we could
have wished for. The care and attention she is given are outstanding, and although she would rather be in her own home, she is happy. The only criticism is the standard of food - it can be a bit hit-and-miss at times.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Good day; we appreciate your honesty regarding the food on the menu. This information has been passed on to the Home Manager and Chef Manager. Do let us know next time you visit whether there has been an improvement. Have a lovely day!


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Review from Robert P (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well looked after. She would get more out of the activities if she joined in, but she often chooses not to.
Great food and choices on the menu.
Enjoys getting her hair done every week, and occasionally nails too.
The staff are very friendly, welcoming and caring.
Occasional lift
breakdown, but that seems better now.
Communal areas are not large, but good use is made of space available.
Rooms are kept clean and are a good size.
Overall, I am pleased my mum is there.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Good day, and thank you for sending us the review; it is appreciated. We are happy to have your mother with us - she is an amazing woman.
Have a lovely day!


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Review from C B (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (97) came to Dukeminster in July 2023 when no longer able to live alone. Our first impressions of Dukeminster as a very clean, spacious facility, professionally run with calm, friendly and helpful staff have been borne out in the care Dad has received to date. The senior management team have
demonstrated insight and patience in providing him with appropriate levels of personal, medical, and psychological care and support. Any queries or concerns we may have are always dealt with promptly. Staff are efficient and friendly and for Dad at least, seeing their different coloured uniforms helps him to understand what to expect from each individual. The catering is excellent such that he stays hydrated with drinks and regular meals throughout the day. The laundry, housekeeping and maintenance service is exemplary. The reception area is always very welcoming and we appreciate how a balance is maintained between familiarity and privacy for both residents and their visitors.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Thank you for your comment. The team at Dukeminster are delighted to have your Father stay with us. Wishing you a wonderful day!


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Review from Paula B (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We put Mum into this care home to keep her safe and now we have lost her!
She was sent up to A&E with a suspected stroke. She had actually had a fall which staff were unaware of which ultimately caused her to pass away from her injuries less than two weeks later.
The ladies on reception and the majority
of carers work extremely hard. What I am disappointed in is the management, when we initially discussed Mum's needs, it was discussed that Mum doesn’t like male carers and likes to be attended to by female carers which is stated on her care plan. I have since found out that on that night of her accident, her personal care was being tended to by a male carer and had also been on other occasions too. I also asked if Mum was found on the morning of her accident via a routine check or via her room sensor going off and was told the sensor was faulty. The manager also said that Mum hasn’t previously had falls but she has! The manager also has never once said ‘I’m sorry for your loss!’

Reply from Debbie Gilard, Head of Corporate Services at Dukeminster Court

My sincere condolences to you and your family. We always strive to fulfil the needs of our residents and their families to their complete satisfaction and we are incredibly saddened that you are unhappy with the services we have provided. As an organisation we take all concerns extremely seriously and have a robust complaints procedure in place. If you would like to find out more then please either contact our head office or you can find the complaints procedure in the policies section at the bottom of our website www.quantumcare.co.uk


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Review from Renate S (Niece of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care. Great compassion from carers and staff.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Good day and thank you for the lovely review, have a great day!


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Review from Mandy T (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our journey from the initial meeting at Dukeminster Court has been fantastic. Calm and attentive. The staff have been so supportive. Nothing is too much trouble. We are so happy with Mum's care at Dukeminster Court. We thank you all.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Good day and thank you for the feedback on our care home, we are extremely proud of Dukeminster Court and these comments will be shared with our staff.
We will continue the support and care for your mother and the entire family. Have a lovely day!


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Review from Barrie S (Husband of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home. Special people who care and love for all people, treating them with dignity.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Good day and thank you for taking the time to send us a review on our lovely home, Dukeminster. Our team are specialists in their field and we take great joy in providing a high level of care and support on a daily basis to our amazing residents and their loved ones. Have a lovely day!


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Review from Jane H (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for three weeks respite following a fall at home. The care and compassion displayed by all the staff here are exemplary.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Good day, thank you for the review. It was our pleasure having your mother stay with us over that short period. Have a lovely day!


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Review from Janet W (Friend of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Dukeminster Court for the first time this month and was most impressed with the home. All the staff were very helpful and friendly, the home was immaculate and my friend is very well cared for. Congratulations to you all!

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Good day and thank you for taking the time to send us a review of our home. We are extremely proud of Dukeminster Court and will continue to strive towards the excellence that our residents deserve. Have a lovely day!


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Review from Bridget M (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Dukeminster Court following a stroke whilst waiting for the completion of a retirement flat. She loved it so much she decided to stay at Dukeminster on a permanent basis! My mother is very happy and feels very well looked after by all the wonderful staff. She has a lovely room,
enjoys the company of the staff and the other residents and happily participates in all the fabulous activities. The food is great too! As a family member, the staff at Dukeminster couldn't be more friendly and helpful. We are very happy with the home.

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Good day and thank you so much for taking the time to write and send in that lovely review. At Dukeminster we try our best every day to make the home a place of enjoyment and a 'home away from home' for our treasured residents. Have a lovely day and thank you once again.


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Review from Eileen V (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dukeminster Court is a modern, well presented, very comfortable home. The real gem to its success as a residential property is the staff. They are very kind, attentive and caring to the residents. They spend time getting to know them and put together a fantastic activity programme that keeps the residents
entertained, engaged and happy. My mum was meant to be at Dukeminster Court temporarily but chose to stay permanently; that really says everything about it!

Reply from Deborah Yadev, Marketing Manager at Dukeminster Court

Good day, and thank you for the review; it is appreciated and will be shared with the team at Dukeminster. Have a lovely day!


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Review from Elizabeth R (Sister of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful visit with my brother for his birthday. The COVID prevention procedure is excellent. Well done Dukeminster!!!

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Good day, and thank you for the lovely review, the team at Dukeminster are especially happy to know that you are satisfied with the level of COVID prevention procedures. Your brother is an absolute gem and we are happy to have him with us. Kind regards and have a lovely day.


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Review from Tony B (Son of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, a very good experience, and all the staff are great and very helpful.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Good day Tony, thank you very much for the review. Our team will be happy to know that they are appreciated. Kindest regards and have a lovely day.


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Review from Brian G (Son of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother's care is without doubt second to none. The care she receives and the support on a daily basis lets her maintain her dignity and independence. Everyone involved with her care treat her with love and affection, making her and my brother and I feel she is not just a resident but part of a family
community.
We appreciate the care and support she is given and thank everybody involved.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Good day, thank you for the lovely comments and review. The team at Dukeminster are really happy to read this. We try our best to treat our residents the same way we would treat our own family members and hearing this from you is appreciated. Let us know how else we can support the family and we would definitely try our best. Kindest regards.


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Review from M H (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We think Dukeminster Court is a great place for Mum. Really friendly and a great feeling about the place. Would highly recommend.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Good day and thank you for the lovely review, the team at Dukeminster really appreciate your comments. Have a lovely day, kindest regards.


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Review from A B (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just visited Mum indoors for the first time. Staff are very welcoming and the procedure was efficient. I will be glad when we can all get back n and take our relatives out.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Good day, thank you for the review and apologies that we were unable to assist you better in visiting mum more frequently. We try our best to abide by the Government guidelines, we understand that these requirements may not always be the best 'emotionally' for residents and their families but, health-wise they have helped us and other care homes. Please bare with us a bit longer and soon mum would be able to enjoy a day out. Kindest regards.


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Dukeminster Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Dukeminster Court is calculated as follows: ( (48 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 96 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.167 Points relating to the number of positive Reviews for Dukeminster Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 7 Positive Reviews ÷ 15 = 0.467

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (7)

Angela

Angela Lartey

Job Title: Home Manager

Joined: 2022

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Kelima

Kelima Dautovic

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Julie

Julie Cole

Job Title: Chef Manager

Joined: 2015

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.


Cassie

Cassie Crane

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.


Jo

Jo Cooper

Job Title: Administrator

I enjoy meeting a variety of people, it can be very rewarding when I am able to assist a resident or staff member in some way.


Ann

Ann Sargeant

Job Title: Receptionist

I really enjoy my role on Reception at Dukeminster Court. The interaction with Residents, Families and staff means every day is different. It is truly satisfying when you see happy smiling faces.


Carol

Carol Keys

Job Title: Receptionist

The role of Receptionist is never dull. Each day brings new challenges. I enjoy meeting a variety of people throughout the week, and always look forward to coming to work.


Frequently Asked Questions about Dukeminster Court

What types of Care is Dukeminster Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dukeminster Court provide?

Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dukeminster Court have?

There are 75 Single Rooms.

What are the Facilities & Services at Dukeminster Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dukeminster Court to the centre of Dunstable?

0.6 mile(s) as the crow flies, distance by road may be significantly further.