Dukeminster Court

Dukeminster Road, Dunstable LU5 4FF
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8.5 37 Reviews
  • Dukeminster Court, Dunstable
Dukeminster Court is a modern, purpose-built care home located within the heart of the local community and conveniently located a short distance from a large retail park.

Offering residential care and specialist dementia care as well as respite care, Dukeminster Court features five households, each with a contemporary, open plan living space and each comprising an inviting dining area, lounge, relaxation areas and a central island-style kitchen. Within the home you will also find a cinema room and hairdressing salon.

Each bedroom has been fully furnished to the highest standard and includes en-suite shower facilities, a flat screen TV and telephone point. The rooms also benefit from wi-fi connectivity.

In the main entrance area you will find the Quantum Care Plaza which features a Best Friends Café where you can sit and enjoy tea, coffee and cake with family and friends.

Dukeminster Court's beautifully landscaped gardens offer a number of walkways and patios and is the perfect place to enjoy the warmer months.

Show Dukeminster Court on the Map

Care Provided by Dukeminster Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Lartey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dukeminster Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,209

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Dukeminster Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • On-site parking is available


Dukeminster Court Reviews (37)

Total of 37, showing 21-37
8.5

Dukeminster Court has a Review Score of 8.5 (8.500) out of 10, based on 8 reviews in the last 2 years. Over all time Dukeminster Court has 37 reviews.

Overall Experience

  • 27
  • 9
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Date Published

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Review from T B (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been so happy here and been treated with such kindness at all times. Although these times have been very difficult; my mother has been constantly been monitored for her health and well being. I thank all the staff for everything they have done in keeping my mother well and happy - beyond
their jobs.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Good afternoon and thank you for the review, we are happy to know we are able to support your mother during these times. I will extend the kind comments to the team, have a lovely day!


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Review from B S (Sister-in-law of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I regularly visit my sister-in-law every 2 weeks and find her well cared for, clean and tidy and alert. The staff, have without exception, been polite and helpful; they are kind in their care of residents and understanding their needs. I have been visiting for the past 4 years and am now known and welcomed.
Refreshments (tea/coffee) are always available. My sister-in-law seems content, she is unable to communicate much to other residents because of her hearing/sight problems but appreciates company at meals, the care she receives and monthly church services.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Thank you for the kind words, we are very proud of our care homes and we try our best to make it a home away from home for our amazing residents. The staff at Dukeminster are usually commended for their excellent care levels and I will extend your comments to them.
Keep well and have a lovely day.


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Review from Georgina B (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although difficult seeing Mum through a screen, one visit was well organised. PPE available and staff were available to support Mum.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Thank you, we appreciate your feedback. The staff at Dukeminster are especially noted for their high levels of care and concern for their residents and I will extend your lovely comments to them. Have a lovely day.


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Review from Georgie H (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother has been excellent. My mother is nearly deaf, nearly blind and has advanced Alzheimer's. Staff are very kind and patient with her. She is always clean and as happy as she can be given her circumstances. The home has been open for garden visits during the lockdown, and staff
help me to try and communicate with her (although she has never acknowledged my presence)! I look forward to being able to hold her hand and kiss her once more!

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Season's greetings to yourself, your mother and the family. Thank you for the lovely review, we are very proud of all of our care homes and the wonderful staff. There has been lots of above and beyond during this period to ensure our residents remain safe and well looked after. Patience is a trait not many hold but as a specialist dementia home, the staff here are trained to support persons living with dementia. Your mother is a lovely woman and we continue to enjoy our daily interactions with her. Have a lovely day.


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Review from R W (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is unable to help herself nowadays, but she is cared for well even though she makes life difficult for the carers. They treated her with dignity and patience even though she rarely shows signs of being grateful. I am phoned and kept in the loop with any problems, although, I am unable to do much
to assist. At lockdown visits, a carer often sits with her to pass on my conversations. Due to her poor sight and hearing and that fact that she often refuses to wear hearing aids, meetings are very difficult.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Thank you for the honest feedback, we are trying our best to ensure your mother enjoys the highest quality of life given her setbacks, she is a lovely woman and the care team enjoy their time with her. These are of course unprecedented times and we understand your upset of not always meeting her as often as you would like but, we are all hoping for better times ahead. Thank you once again and take care.


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Review from Emma C (Great-Niece of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant help from all of the team. One member of staff is always so accommodating in our garden visits, remember everyone's drinks and is so gentle and personable with the resident. Pleased to see all the Xmas decorations go up to try and keep spirits high in the grim current climate. Extra special
shout-out to two other members of staff who always go above and beyond to make her life as lovely as possible.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Thank you for the kind review, we try our best at Dukeminster Court to ensure our lovely residents are looked after at all times. The garden visits have been a real success, weather and government regulations permitting. If there is ever anything you feel we can do more of to support your loved one please let us know and we would be happy to try our best to fulfil that need. Thank you once again and have a lovely and safe day.


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Review from Helen W (Daughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home.
Staff go above and beyond their normal duties.
This year has been a real test for all staff, but they have excelled in everything they have had to do.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Thank you so very much for that excellent review, we are really happy to know that your loved one is enjoying their stay at Dukeminster Court. This year has indeed been a trying one for many families and we continue to offer support and warmth to all our residents, especially at times when we know they are unable to meet with the ones near and dear to them.
Thank you again for the review and have a lovely and safe day.


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Review from Karen R (Daughter-in-law of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been very happy since moving in. All her anxieties have gone. She is enjoying all the activities and food. The visit (garden) has been excellent.

Reply from Deborah Yadev, Interim Marketing Manager at Dukeminster Court

Thank you for completing the review and we are really happy to know that your mother-in-law is enjoying her stay with us at our lovely Dukeminster Court home.
The team take great pride in choosing the right activities for the residents and we hope your mother-in-law continues to enjoy what we offer. If there is anything to help her experience with us do let the team know. Thank you once again and have a lovely day.


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Review from T N (Brother of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the time of my visit to the time of leaving from seeing my brother in the care home, every member of staff that I encounter have a friendly attitude and courteous behaviour. My brother is looked after very well, although he can be somewhat cantankerous at times, but this does not put his carers
off for one moment.
His room is kept very clean at all times and the food provided is varied and of good quality.
There are various forms of entertainment to keep the residents occupied, including participation games.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Dukeminster Court

Thank you for this wonderful review regarding the high-quality care and support that is provided to your brother at Dukeminster Court. The staff at this home will be delighted to hear about this. We are pleased that he has settled in well and is enjoying life at Dukeminster Court.


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Review from Ann O (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion my mother received before her death in May 2018 as exceptional.
Even our family who visited were treated so thoughtfully and caring. It helped make mum's final days a calming and much more accepting experience.
I couldn't recommend Dukeminster more highly, having seen three
years of excellent care given to our mum.

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Review from M P S (Husband of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife describes the place she is in as quote "this special hospital I am in is like a first class hotel. What more could I ask for".

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Review from L B (Husband of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be helpful if you could keep the same carers all the time.

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Review from A A (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my Mum receives is great and as a family, my brother and I feel fully involved with Mum's care. The only problem is staffing at times. I feel sorry for the carers as they are often stretched especially in the mornings. Saying that they always do their best.

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Review from Jacky S (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dukeminster is a wonderful home and a safe place to leave my Mum. The staff are very nice and look after Mum extremely well. My sister, brother, Dad love the activities and join in when we can. Well done to all the staff.

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Review from P F (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dukeminster Court and its carers were a life saver. Not only have they given my dad a safe environment to call home, I know that all his needs are being met with great understanding and he is an individual. There is a feeling of warmth and live not only for dad and all the residents but for us relatives
too.

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Review from D R (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care.
Activities very good.
Management very helpful and considerate and understanding for all care needs.
My Father was very happy and contented for the nine months he was cared for at Dukeminster.
I/we as a family would have no hesitation to recommend this home.
Extremely satisfied.

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Review from Sarah D (Daughter-in-law of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dukeminster Court was a place of kindness, caring, empathy and the most wonderful members of staff. They were always ready to listen to any comments I made, and any minor problems we may have had were taken care of very quickly. My mother-in-law was in the home for very different reasons to which most
people are there, as she had been suffering from very severe depression for 3 years, two of which required hospitalisation. She went to Dukeminster on the advice of her Consultant, and the staff there have helped her to recover enough to be able to go and visit her daughter in New Zealand, and begin to live an independent life again. I cannot recommend them and thank them enough for everything they did. She had a hip replacement whilst a resident at Dukeminster, and their care for her thereafter was fantastic.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Dukeminster Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Dukeminster Court is calculated as follows: ( (48 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 96 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.167 Points relating to the number of positive Reviews for Dukeminster Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 7 Positive Reviews ÷ 15 = 0.467

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (7)

Angela

Angela Lartey

Job Title: Home Manager

Joined: 2022

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Kelima

Kelima Dautovic

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Julie

Julie Cole

Job Title: Chef Manager

Joined: 2015

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.


Cassie

Cassie Crane

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.


Jo

Jo Cooper

Job Title: Administrator

I enjoy meeting a variety of people, it can be very rewarding when I am able to assist a resident or staff member in some way.


Ann

Ann Sargeant

Job Title: Receptionist

I really enjoy my role on Reception at Dukeminster Court. The interaction with Residents, Families and staff means every day is different. It is truly satisfying when you see happy smiling faces.


Carol

Carol Keys

Job Title: Receptionist

The role of Receptionist is never dull. Each day brings new challenges. I enjoy meeting a variety of people throughout the week, and always look forward to coming to work.