Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells TN4 8BS
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9.9 100 Reviews
  • Hallmark Chamberlain Court, Tunbridge Wells
Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a friendly game of chess in the games room or soaking up the sun on the patio terraces while listening to the birdsong from the aviary. And, with a regular schedule of activities and events, there's always room to explore new passions.

Recognising the apprehension that comes with moving, Chamberlain Court maintains a sense of familiarity by welcoming couples, accommodating pets, and keeping the doors open for loved ones to pop by – at any time. Their passionate team is dedicated to making each day fulfilling, valuing every moment and putting residents and their loved ones at the heart of everything they do.

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Care Provided by Hallmark Chamberlain Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Judy Heathfield-Eliott (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (72)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017

Funding & Fees Guide for Hallmark Chamberlain Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,110
    • Self-Funded Residential Dementia Care from £2,190
    • Self-Funded Nursing Care from £2,480

  • Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.
  • (these prices are only a guideline, please contact Hallmark Chamberlain Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Chamberlain Court Reviews (100)

Total of 100, showing 1-20
9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.861) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Chamberlain Court has 100 reviews.

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Review from S K (Son of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum would say that she is more attentively cared for, she enjoys the food and some of the activities particularly the classical music singer. It is clear she has made acquaintances with other residents that she appreciates and enjoys chatting with the carers she has got to know best.
For us, as her
relatives, we see her being active rather than being in bed or alone in her room in her previous residence. Care is on-hand and responsive and is delivered with a knowledge of that which Mum prefers.
Thanks for delivering on the promised care. We enjoy visiting more than we did her previous residence where at Chamberlain Court there is a welcoming and positive atmosphere.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so very much for your feedback and we too are delighted to see how well your mother has settled and new friendships formed, both with fellow residents and also with us.


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Review from C H (Wife of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hallmark Chamberlain Court satisfies all our needs at the moment. Visitors are made very welcome but sometimes difficult to find parking.
Some of the rooms are very small but accommodation immediately found for an overflow of visitors.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and for your comments. It is very much appreciated.


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Review from N A (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time mum moved in she has been treated with great kindness and care. Every member of staff is so respectful and friendly so mum feels safe and happy. The quality of care is first rate and mum enjoys the activities and is very complementary about the meals and refreshments. She looks forward
to the summer and being able to enjoy the lovely outside space . She has settled in very quickly and is happier, as are we, knowing she is so well looked after .

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your review and we are delighted that mum has settled and is happy.


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Review from S J (Sister of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the reception area to all the first floor area, we find the staff charming and helpful and also feel totally welcome when visiting. We feel confident that she is getting all the care she could need. Thank you to all who do a difficult job.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for taking the time to write this review and it is a pleasure for us to care for your loved one at Chamberlain Court.


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Review from A D (Power of Attorney of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My involvement with the care home has been from a professional standpoint. I can say that they have been immensely helpful in settling my client and making her feel at home. My client commented to me that 'you made the right choice' even though it was a decision we made together so I am pleased that
she is happy and becoming a part of the caring family atmosphere at Chamberlain Court.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your kind words and we are delighted that your client has settled so well and enjoying life at Chamberlain Court.


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Review from T M (Brother of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother with diabetes and heart failure has been really happy at Chamberlain Court. The staff have been amazingly kind and thoughtful carrying brilliantly with his increasing frailty and progressing dementia. His time there has been better than we could have hoped for
My sister-in-law has tragically
severe Frontotemporal disease and is incapable of self-care, speech or recognition. Despite this, the staff have looked after her with skill and compassion. Even to the extent of organising choral singers for her birthday, knowing her past involvement in choral singing at a high level.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this wonderful review, we are so grateful.


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Review from C H (Next of Kin) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing & wonderful place. Very, very happy to see my loved one blossoming after coming out of hospital. An uplifting environment from the minute you walk through the door. Also grateful for the support the staff gave us as a family during an incredibly difficult time.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for taking the time to write these lovely words. Thank you so much for choosing Chamberlain Court for your loved one and we are so delighted that she has settled so incredibly well.


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Review from Steve M (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and support of the team were amazing as my mum struggled to adjust to this major change in her life. I cannot thank the team for their patience and commitment to supporting her and me. My mum is now settled and happier than she has been for a long time.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your review. It has been wonderful for us to see mum settle, make friends and join in with all the events


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Review from V S (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Chamberlain Court in December 2023. He was made to feel very welcome as were my sister and I. He has enjoyed all the activities and the staff have been wonderful. Fortunately, he has been able to enjoy the area and has been on a number of long walks.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your review and it is a pleasure for us to have dad in our care.


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Review from Karen W (Daughter-in-law of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, caring and helpful. We are delighted by the care being given to our family member. From the moment our family member arrived, the team has been dedicated to ensuring that both her wishes are listened to and understood and that the relevant care needs are put in place and
monitored to ensure that she is able to settle in fully. It is a pleasure to visit and everyone goes above and beyond to make sure it is an enjoyable time.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much choosing Hallmark Chamberlain Court and for your very kind words.


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Review from Hazel J (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day 1, they have treated Dad like a VIP. All of the staff (no matter which department they are in) make sure Dad's needs are being met with exceptional care and dignity. As his daughter, all I can say is we have made the right choice for dementia care on his behalf and along with staff at Chamberlain
Court, we can make sure he has the best life and enjoy every moment.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your kind words. We feel very lucky to have dad in our care and we enjoy his jokes and stories very much. Best wishes, Emma


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Review from K B (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional.
Every effort is made to put my parents at ease.
As a visitor I am welcomed as though I was stepping into my parent's own home.
Nothing is too much trouble.
The home is so clean and fresh!
It’s the best I have ever visited and I am a nurse so I observe in a medical way.
Food is high-quality.
No rigid rules.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your kind words which have been shared with the team across the home. Warm regards


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Review from Robert K (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Chamberlain Court for a few months. His care needs have increased and he has now moved from nursing care to dementia care. As a family we have been delighted with the way he has been looked after. The understanding and compassion of all the staff, from the carers through to the
management has been first-class.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and thank you for your lovely comments.


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Review from Richard M (Grandson of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living overseas and moving my 96 year old father into a care home for the first time was not without its challenges. Chamberlain Court listened carefully to our concerns and questions and addressed each one 100% satisfactory. Dad has been a resident for 4 months now and we could not be happier with
the kindness, service and attention to detail Hallmark Chamberlain Court has provided both to Dad, as a resident, and to our family. Hugs and a big thank you to all the staff at Chamberlain Court.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and for your kind words which have been shared with the team.


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Review from Tania E (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very well to Chamberlain Court, enjoying all the entertainment on offer - and I am happy and relieved that she is being very well cared for by the nursing team and carers. She is enjoying the food too!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you for your review and we are delighted that Mum has settled so well. Thank you for choosing Chamberlain Court


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Review from Alison C (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, very efficient and friendly staff, made my father very welcome. Everyone has been very kind and helpful, I would not hesitate to recommend Chamberlain Court to anyone thinking of a place for a loved one.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your review. We love how quickly Dad has embraced new hobbies and friendships at Chamberlain Court. Best wishes


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Review from Peter F (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First my father got a place in Chamberlain Court followed a few weeks later by my mother.
I was very impressed and delighted that both my parents were able to be in the same home, the staff worked miracles to get them both a place.
Their rooms are delightful and the staff seem to always have time
for them.
They both look well cared for with lovely haircuts and well groomed and fed.
They are very happy to be in Chamberlain and I am happy they are there.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your review. We too were delighted that Mum and Dad were able to live together at Chamberlain Court and share time together. Best wishes


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Review from Sarah B (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chamberlain Court have been very kind to my father. They were all expecting his arrival and settled him in with care. His care is very personalised with much thought about the individual patient. The staff on his floor got to know him very quickly and are great at having jokes with him. We have had
challenges with his behaviour which they have managed without stress or difficulty. The doctor who covers the care home and the resident nurses have also been extremely helpful.
I often bump into the managers who are extremely friendly and keen to make sure everything is going well.
The reception staff are also very friendly.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your feedback and we all enjoy Dad's jokes very much! Best wishes


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Review from J L (Power of Attorney of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The customer relations manager and her colleagues have been very helpful at the stage of moving to the home. I am pleased with the way the resident is being looked after and a good range of entertainment.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and for your kind words. Best wishes


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Review from Helen P (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Chamberlain Court for a year now and we couldn't be happier with the care he receives there. The staff are so kind, and friendly, always going out of their way to help. Dad thankfully hasn't lost his sense of humour, even with his dementia progressing, and we love that the
staff are always having a laugh with him whenever we come to pick him up to take him out for lunch! There are plenty of activities throughout the day to keep residents busy, the home always has a lovely convivial atmosphere. Overall we feel like he's in a big hug of a home and, as hard as it always is saying goodbye to him when we leave, we're just so relieved to know he's in such great hands. Thank you to all at Chamberlain, we're forever grateful.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your kind words which have been shared with the entire team. We are so grateful that you chose Chamberlain Court to care for your dad.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Hallmark Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Hallmark Chamberlain Court is calculated as follows: ( (258 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 295 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Chamberlain Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (1)

Judy

Judy Heathfield-Eliott

Job Title: General Manager

Joined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.


Frequently Asked Questions about Hallmark Chamberlain Court

What types of Care is Hallmark Chamberlain Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Chamberlain Court provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hallmark Chamberlain Court have?

There are 72 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hallmark Chamberlain Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Chamberlain Court to the centre of Tunbridge Wells?

0.4 mile(s) as the crow flies, distance by road may be significantly further.