Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells TN4 8BS
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9.9 100 Reviews
  • Hallmark Chamberlain Court, Tunbridge Wells
Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a friendly game of chess in the games room or soaking up the sun on the patio terraces while listening to the birdsong from the aviary. And, with a regular schedule of activities and events, there's always room to explore new passions.

Recognising the apprehension that comes with moving, Chamberlain Court maintains a sense of familiarity by welcoming couples, accommodating pets, and keeping the doors open for loved ones to pop by – at any time. Their passionate team is dedicated to making each day fulfilling, valuing every moment and putting residents and their loved ones at the heart of everything they do.

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Care Provided by Hallmark Chamberlain Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Judy Heathfield-Eliott (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (72)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017

Funding & Fees Guide for Hallmark Chamberlain Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,110
    • Self-Funded Residential Dementia Care from £2,190
    • Self-Funded Nursing Care from £2,480

  • Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.
  • (these prices are only a guideline, please contact Hallmark Chamberlain Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Chamberlain Court Reviews (100)

Total of 100, showing 21-40
9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.861) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Chamberlain Court has 100 reviews.

Overall Experience

  • 95
  • 5
  • 0
  • 0
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Date Published

100
5
12
25
75

Review from A J (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in at the end of July 2023. All of the staff have been so lovely with her, caring and patient, but also fun. I’ve seen a definite improvement in her confidence and she seems much happier now she is settled. It’s a relief for me knowing that she is safe and well cared for.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for choosing Chamberlain Court to care for your mum and we are delighted that she has settled so well here. Your kind words have been shared with the team and we really do appreciate your review.


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Review from J T (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The upbeat atmosphere created by the staff is so welcoming and the care is excellent. Chamberlain Court is a special place.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for taking the time to write this review for us, it is very much appreciated. Best wishes.


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Review from Glenys M (Friend of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chamberlain Court Care Home is located in Tunbridge Wells, overlooking the common and within easy reach of the station and shopping area. Residents are so well cared for and in pleasant surroundings within a garden setting. Many activities are available daily, hair and beauty salon onsite, plus cinema
and first-class catering.
Families and friends are included in many celebratory events. Regular family and friend meetings with staff presentations. Regular one-to-one meetings concerning one's resident. Chamberlain Court is superior!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Dear Glenys,
Thank you very much for writing this review and for your very kind words. It is very much appreciated. Best wishes, Emma.


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Review from John S (Nephew of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience of using a care home. So it has taken a little bit to adjust as it was a difficult decision to place our aunt in a home. I have been impressed with the service. From the initial enquiries, visit and final placement the home provided all the information required.
It was
difficult during the first few weeks, but the home reassured us that our aunt was settling in. She had not found it easy to settle, but I have been encouraged by the way the home has helped her adjust and she now seems more relaxed and happier in the home.
The care that has been provided has been complemented by regular health updates from the doctor and any medication altered as a result. The home has kept us informed of any changes in our aunt’s health care and any issues that we should be aware of. The opportunity to visit at any time, and with our dog, is most welcome. The atmosphere is friendly and supportive, and to be able to join for meals is a bonus.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Dear John,
Thank you so much for taking the time to write a review on Chamberlain Court and thank you so much for choosing us to care for your aunt. It is our pleasure to look after her and support all of you as well.


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Review from Fiona P (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care home Chamberlain Court is! There's a wonderful sense of community that permeates throughout the whole home. Whilst the facilities are beautiful, what makes Chamberlain Court so special is its wonderful, friendly team who have built a great rapport with Mum in the year she has been
with them and have given her the care and support she needs. A heartfelt thank you!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Dear Fiona, thank you very much for your very kind words. It is our pleasure to look after Mum and we feel very privileged to have her in our care. Best wishes, Emma.


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Review from Val D (Regular Volunteer) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting Chamberlain Court Care Home since November 2022 with my dog. I started visiting every Wednesday afternoon but since this year I now visit Monday afternoons as well as I was going home wishing the week away, waiting to visit again. The home is so lovely and wonderful staff and I've
met the most welcoming and friendly residents. The visits are also doing me the world of good and helping me overcome my shyness and lack of confidence.

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Review from Andrew N (Son of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from the outset has been considerate and focused on providing a high level of care and concern for Dad. The staff made the difficult process of Dad entering the home as stress-free as possible and this is really appreciated. The initial responses to our queries were timely, even at weekends
and it felt as if nothing was too much trouble. Whilst Dad has only been at Chamberlain Court Care Home for a few weeks he has already settled in and is starting to embrace all that it has to offer.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Dear Andrew,
Thank you very much for your review and we are delighted that Dad has settled so well. Thank you for choosing Chamberlain Court.
Best wishes, Emma.


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Review from Sue B (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the day Mum arrived at Chamberlain Court Care Home a few months ago, both Mum and I have been made to feel very welcome - part of the Chamberlain Court family. The staff always welcome us and take the time to say hello and chat and go out of their way to make sure Mum is happy with everything.
I am delighted Mum chose to come to Chamberlain Court. She is well looked after and treated as an individual person who has chosen to live in the home, rather than being treated just as a resident who is being looked after there. The home itself is always bright and welcoming and the facilities and the range of activities for the residents to take part in if they want to is amazing.

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Review from Paul S (Son of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this message that I sent to Chamberlain Court Care Home at the end of last year tells you all you need to know about the quality of the staff and this care home:-
My wife and I wanted to say thank you so much for the superb celebration that you laid on for my mother's 100th birthday earlier
this week. My mother and all the guests had a wonderful time. The venue, food, decorations and singer were perfect but, above all, the staff excelled themselves as usual. Particular thanks for making the call to move the venue to the third-floor entertainment suite, the chef for the superb cake and the staff hosting the event. They are a great credit to you. However, I guess we shouldn't be surprised since we have been extremely impressed with all the staff at Chamberlain Court - their caring and friendly manner has been exemplary since my mother moved in earlier this year. No wonder she tells everyone that if she can't be at home, Chamberlain Court is where she wants to be!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you Paul for your very kind words. We are delighted that Mum enjoyed her special day as much as we did arranging it.


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Review from J W (Son of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chamberlain Court Care Home always gives a lovely welcome to visitors, even in these difficult times when smiles could have been reduced by frowns. I am very pleased we chose Chamberlain Court as a home for our parents.

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Review from Jill P (Friend of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my dear friend of forty-four years, I was reassured that the necessity to move into nursing care was fulfilled by this home. The staff were smiling and attentive, the decor beautiful and uplifting.
I can't answer management or cost because I don't know!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Dear Jill, thank you very much for your kind words and it was a pleasure for us to welcome you to Chamberlain Court. We look forward to seeing you again soon.


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Review from Barbara A (Sister of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the day my brother became one of the residents of Chamberlain Court he has had superb care and attention. I couldn’t wish for better staff and surroundings. Whatever he asks for or needs they always do all they can to help. I couldn’t ask for anything better.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home, your comments are very much appreciated.


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Review from Anne M (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for the past three months and has Alzheimer’s. It has been so nice to see her genuine smile and to see her happy there. Before Chamberlain Court she was so restless and wandering constantly. We were surprised how quick Mum settled. The staff have been great. Very friendly and
caring and supportive. Mum has found a new love for crafting and colouring and made friends. The garden there is lovely and Mum loves going into the garden to see the fishes and birds in the aviary. There is always a buzz at the home and the telling sign is seeing the smiles of the residents and seeing them so happy. Friends and family who’ve visited Mum are always impressed with how lovely the home is, how clean and how friendly the staff are.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home, your comments are very much appreciated. We are delighted at how well your mum has settled and made friends. She has a wonderful cheery nature and is a joy to be around.


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Review from Justin J (Nephew of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Chamberlain Court Care Home for between two and three months. While a move from independent living to a care home is rarely a positive move for the resident, who would prefer to remain at home, my aunt has generally been happy and settled. She speaks highly of the staff
and of the attention she receives.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home, your comments are very much appreciated. We are delighted at how well your aunt has settled.


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Review from R B (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since late July 2021.
I have been a very regular visitor and, on all occasions, have found the staff to be caring, helpful and utterly professional, both towards me and my mother. Knowing that she is so well-cared for gives me tremendous peace of mind.
There is a good
programme of activities for residents to take part in, should they wish to, and my mother has enjoyed many of these. The gardens are beautifully maintained and provide the opportunity to spend some time outdoors in better weather.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home, your comments are very much appreciated. Your mother is a whizz at Scrabble!


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Review from David P (Power of Attorney of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home comprises attractive premises and the staff are very friendly and helpful. The transfer from the previous home to this one was accomplished smoothly and the new resident was welcomed and quickly made comfortable.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home, your comments are very much appreciated.


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Review from S M (Friend of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has settled into the care home and is taken care of beautifully. He enjoys all aspects, the staff, the entertainment, the food.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home. We are delighted that your friend has settled so well and enjoys living here.


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Review from John B (Resident) assisted by family/friend published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've settled into my new home and all the staff are professional with a touch of humour.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court. We are delighted at how well you have settled in to you new home.


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Review from Sara W (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Chamberlain Court Care Home for respite care since August. The experience has been extremely positive, and my mother's mobility is certainly improving, thanks to the kindness, support and positivity of all the staff - nothing is too much trouble.
My mother is safe, secure and
happy - which is all I can ask for at this time.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home; your comments are very much appreciated.


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Review from Penny G (Wife of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal experience has been very positive with all the staff especially as we have had a very challenging time with my husband.
The care he has received has and is excellent at all times.
The atmosphere within the home is warm friendly and caring.
There are many activities for residents.
I can
stay in contact with my husband by social media and the phone.
There are always drinks and snacks available and the food is excellent (so my husband says).
I found this home from a recommendation this is why I’m writing this review.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home Penny. Your kind comments are very much appreciated.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Hallmark Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Hallmark Chamberlain Court is calculated as follows: ( (258 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 295 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Chamberlain Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 23 hours ago

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (1)

Judy

Judy Heathfield-Eliott

Job Title: General Manager

Joined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.