Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells TN4 8BS
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9.9 100 Reviews
  • Hallmark Chamberlain Court, Tunbridge Wells
Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a friendly game of chess in the games room or soaking up the sun on the patio terraces while listening to the birdsong from the aviary. And, with a regular schedule of activities and events, there's always room to explore new passions.

Recognising the apprehension that comes with moving, Chamberlain Court maintains a sense of familiarity by welcoming couples, accommodating pets, and keeping the doors open for loved ones to pop by – at any time. Their passionate team is dedicated to making each day fulfilling, valuing every moment and putting residents and their loved ones at the heart of everything they do.

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Care Provided by Hallmark Chamberlain Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Judy Heathfield-Eliott (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (72)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017

Funding & Fees Guide for Hallmark Chamberlain Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,110
    • Self-Funded Residential Dementia Care from £2,190
    • Self-Funded Nursing Care from £2,480

  • Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.
  • (these prices are only a guideline, please contact Hallmark Chamberlain Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Chamberlain Court Reviews (100)

Total of 100, showing 41-60
9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.861) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Chamberlain Court has 100 reviews.

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  • 5
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Review from Jenny S (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have made my mother feel very welcome and treated with dignity, the rooms are all very clean and tidy. The gardens are kept very nice and enjoy sitting outside when the weather is nice. The menu is always good.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home. Your comments are very much appreciated.


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Review from Barbie C (Friend of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known of five 'oldies' that I have recommended to go into Chamberlain Court Care Home over the past few years. Two people for respite care and three for full-time care. All of them have been extremely well looked after and loved being at the home. It is a very interactive home and there is always
some lovely activity to get involved in all of the time. You could also, if you want, just sit in the café and help yourself to a coffee, cake and a newspaper and sit quietly or even in the fabulous garden. I have always said to people who are looking for a care home for their loved ones, the most fundamental importance is the food, and Chamberlain Court's food is first-class. The care and nursing staff are also very good and kind to their residents. I would most definatly recommend Chamberlain Court to anyone who is looking for a care home for their loved one.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Barbie, your kind words are very much appreciated.


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Review from Bernarr W (Brother of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visited my sister and her husband and were pleasantly impressed with the general atmosphere of this home. The facilities appeared to be constructive for a normal life and the staff were most helpful. The dining room menus made us feel quite hungry. Should my "wellbeing" deteriorate and
if I could afford it this home would be my first choice.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court, your comments are very much appreciated.


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Review from Lisa P (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is of the highest quality. The staff are kind, approachable and professional.
The facilities are of a very high standard and the food is much appreciated by my mum. I find it hard to fault the care home. It is obviously not cheap but you get what you pay for!

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Lisa and thank you for such kind words. We are so pleased at how well your mother has settled with us.


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Review from Susan G (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Chamberlain Court in July 2021. I am so impressed with the home, everyone is so friendly and kind. The home is spotless and my mother looks so well and happy.
I am a care professional and I have visited many care homes I would have no hesitation in recommending Chamberlain
Court and I am so pleased that my mother was able to be a resident. A big thank you.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court and for your kind words. Your mother really has settled well and has made friends within the short space of time that she has been with us.


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Review from Lindsey N (Granddaughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident of Chamberlain Court for just over six weeks now and we have been so impressed with the care and attention she has received. She has settled in well and is content in her new surroundings. Each time we have visited, we have been impressed with the cleanliness of all
areas and the friendliness of the staff.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you Lindsey for taking the time to review our home. We are so pleased at how well your grandmother has settled with us. She has become a popular resident with others and the team.


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Review from Samantha A (Daughter of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A relative of mine moved here about six weeks ago.
To date, I am most impressed with all areas of care provided.
The staff are friendly and the facilities are tailored to the needs of those in care.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you Samantha for taking the time to review Chamberlain Court, we really appreciate your time.


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Review from Karen S (Daughter of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and is unsettled, no detriment to the staff or care whatsoever. He will say he doesn't like being there (he wants to be with my Mum) and he doesn't like anyone else who is staying there (though we know he chats to them). However, he always says how much he loves the staff and
how good they are. Dementia patients don't lie! Thank you all so much.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you Karen for taking the time to review Chamberlain Court. Your dad is very much loved by fellow residents and the team, even when he turned the hosepipe on the team the other day whilst he was watering the garden – plenty of fun and laughter was had by all!


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Review from S H (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Chamberlain Court soon after my father's death. Her move was handled quickly with great sensitivity to her needs. My mother's care has been second to none, I feel confident that her individual needs are met at all times, she is now contented in her new home, where I as her daughter
also feel welcomed and supported. Thank you to all involved.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court. We are so pleased with how well your mum has settled in with us. She really does look at home here.


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Review from Mary F (Respite Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was very enjoyable - staff, facilities, programme all good - staff were exceptionable.
My only criticism would be the food - well cooked but very simple, cheap ingredients.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court. We have taken your comments on board and very much value your feedback. It is through this medium that we are able to improve our services.


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Review from Mike B (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Chamberlain Court for nearly 2 years. The care and engagement with Mum, and the communication with me, throughout that time has been superb, even in some pretty dark moments - and despite having been constrained by Covid for more than half the period. Mum is, despite the ups
and downs and other distractions of the last 12 months, as comfortable and happy now as at any time in the last 2 years. I cannot thank all of those involved in looking after her enough.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you Mike for taking the time to review Chamberlain Court and for your kind words. We are delighted with how settled your mum is.


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Review from Ann T (Niece of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was not managing alone at home despite three daily visits from carers. She withdrew into herself spending time in her bed or sitting in a chair. Most of the time she was crying saying she did not want this anymore. We contacted Chamberlain Court and after being shown round decided this was the
place for her. Within two weeks my aunt was coming out of her room and joining in most of the many activities on offer. My aunt, although having dementia, was back to her old self. Her room is fantastic and kept really clean. The meals are on a par with a five-star hotel. The staff are very caring and helpful. I cannot praise it enough.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you Ann for such kind words and for taking the time to review Chamberlain Court. We are so pleased that your aunt has well and truly made Chamberlain Court her home for nearly 4 years. We are delighted that you are happy with the care and services that we provide.


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Review from Nicola H (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received through three years in residence at Chamberlain Court was excellent. She was understood by the team and her needs were always met. The staff knew her well and she felt she had friends supporting her when her family couldn't be with her. I received enormous support through
my mother's final months and despite the huge responsibly the team carried to protect the home from Covid risks, everything was done to help me be alongside my mother to say goodbye. The compassion and support, professionalism and kindness of the staff was exceptional.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you for such kind words Nicola and for taking the time to review Chamberlain Court. Your mother was a very much loved resident by our team and the residents. She will be missed by us all.


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Review from S M (Niece of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in this care home since December 2017. My cousin and I had the tough decision to put aunty in care as she has vascular dementia. They have looked after aunty with the utmost care and have kept her safe through all this Covid.
They entertained them throughout and still do.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you Sandra for your kind words and for taking the time to review Chamberlain Court. We are so pleased at how settled and happy your aunty is with us.


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Review from Helen W (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid, my mother had to isolate for 10 days when she arrived from hospital. The staff quickly understood her needs and gave much-needed company and support. They are cheerful and helpful without being patronising. Since coming out of isolation, they have successfully encouraged social interaction
and my mother is happy and settled in a modern and comfortable environment. I do not hesitate to recommend Chamberlain Court for its excellent staff and facilities.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court. We are delighted that your mother has settled so well with us. She really does enjoy participating in some of the activities.


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Review from Jill M (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Chamberlain Court since January 2020. In that time, visiting has been restricted due to Coronavirus. When I have been able to visit, my mum has always been cheerful and well-groomed. I'm always contacted by the care team if there are any problems. I'm just so happy my mum is at
Chamberlain Court bring so well looked after in beautiful surroundings. Thank you to everyone at Chamberlain Court.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you Jill for such kind words and taking the time to review Chamberlain Court. Your lovely mum is such a character and very much loved by the team and her fellow residents. We are delighted that you are happy with the care and services that we provide.


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Review from Sally B (Niece of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived at Chamberlain for almost four years; has grown in confidence, and the care she has received has been really good. She is treated with the utmost respect.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you Sally for taking the time to review Chamberlain Court. We are so pleased that your dear aunt is so happy and settled here and very much loved by the team and her fellow residents.


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Review from Przemyslaw K (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good medical care. The nursing home is clean and tidy. Very nice and friendly service. Outstanding, delicious food. My dad feels happy and safe in this place. Very nice and friendly people working with Chamberlain Court.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you Przemyslaw for taking the time to review Chamberlain Court. We are so pleased at how happy your dad is and how settled he has become with us. We are delighted that you are happy with the care and services that we provide.


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Review from Michael B (Son of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perhaps the best way to describe our experience is to summarise by stating that mother liked her room and made it her new home with her clothes, photo albums and music recordings. She cherished the days her beloved hairdresser came to her rescue every Friday. For me and my sister, the care home gave
us all the assurance of protection and needed care.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you for your feedback, it is very much appreciated.


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Review from Carol P (Daughter of Resident) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived in Chamberlain Court in June 2019. She had dementia. It is a fantastic place with staff who are wonderful. She passed away on 11th December 2020 and through this whole time was well looked after by caring, committed people. They looked after me too as it was a difficult time. The actual
care home is lovely but it is the staff who make the place so special. The work they do is amazing, especially through Covid. Thank you.

Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain Court

Thank you for your kind words Carol. Your dear mum was much loved and missed by us all at Chamberlain Court.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Hallmark Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Hallmark Chamberlain Court is calculated as follows: ( (258 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 295 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Chamberlain Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 23 hours ago

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (1)

Judy

Judy Heathfield-Eliott

Job Title: General Manager

Joined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.