Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells TN4 8BS
Submit a Review
9.9 100 Reviews
  • Hallmark Chamberlain Court, Tunbridge Wells
Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a friendly game of chess in the games room or soaking up the sun on the patio terraces while listening to the birdsong from the aviary. And, with a regular schedule of activities and events, there's always room to explore new passions.

Recognising the apprehension that comes with moving, Chamberlain Court maintains a sense of familiarity by welcoming couples, accommodating pets, and keeping the doors open for loved ones to pop by – at any time. Their passionate team is dedicated to making each day fulfilling, valuing every moment and putting residents and their loved ones at the heart of everything they do.

Show Hallmark Chamberlain Court on the Map

Care Provided by Hallmark Chamberlain Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Judy Heathfield-Eliott (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (72)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017

Funding & Fees Guide for Hallmark Chamberlain Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,110
    • Self-Funded Residential Dementia Care from £2,190
    • Self-Funded Nursing Care from £2,480

  • Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.
  • (these prices are only a guideline, please contact Hallmark Chamberlain Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Chamberlain Court Reviews (100)

Total of 100, showing 61-80
9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.861) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Chamberlain Court has 100 reviews.

Overall Experience

  • 95
  • 5
  • 0
  • 0
  • 0

Date Published

100
5
12
25
75

Review from Graham H (Son of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear old mum became a resident in September 2020 during the present pandemic situation after stays in hospital, at the age of 91 after falls at her home. Her care and wellbeing by all staff were second to none, she was treated with utmost respect and politeness and as I understand was very much loved
by all the staff and residents. She was very much enjoying life there. I had never seen her so happy, in recent years she loved playing the piano and joining in the activities there, she sadly passed away on Jan 2nd the day after her 92nd birthday. Just a big thank you to all the staff there for looking after her -take a bow, guys.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan G (Son of Resident) published on 24 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Chamberlain Court since the week before lockdown began in March 2020, and we have been very impressed with the caring and attentive staff, to the extent that we can tell, since obviously, we have not been able to enter the building since day 1. The entertainment and food laid on
appear to be of a high standard. The home has gone out of its way to accommodate visits during these difficult times, and to communicate with relatives. My mother was so pleased when one of the staff helped her to decorate her room for Christmas!

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for your kind words, we are delighted at how well your mum has settled and made friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz W (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident in the nursing section of this care home. He is extremely well looked after by the very kind and caring staff. The staff know him very well and are able to communicate with him despite his profound deafness. They always cater to his needs and wishes and he is treated with kindness,
dignity and respect. The staff always contact me if they have any concerns regarding my father, which I really appreciate.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for your kind words, we are delighted at how well your father has settled and made friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola O (Sister of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister who is 56 moved to Chamberlain Court in May as she could not cope with the lockdown restrictions due to her Alzheimer's condition. Although I could not visit the home, it was clear to me that all of the staff went out of their way to do what was best for her given that she was the youngest
resident by many years. Last month she was depressed and worried about her future and after speaking to the General Manager the carers responded quickly by increasing individual support and activities for her. I have no doubt that the staff genuinely care and continue to look for ways to make my sister's life as positive and enjoyable as possible. The review below reflects the fact that I have not yet been able to enter the home other than for controlled visits.

Reply from Judy Addison, General Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy R (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced excellent service and care from our first meeting at Chamberlain Court. Without exception, the staff have been friendly, caring and knowledgeable. Definitely the best in the area!

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for your kind words. We are happy to hear that you and your mum are experiencing excellent service and care from us at Chamberlain Court Care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, with dementia, and I following a lung operation, have just spent a month at Chamberlain Court in Tunbridge Wells. The care we received was excellent in every way and we were made to feel so welcome at all times. I was able to recover knowing my husband was being expertly cared for on their
designated Floor 2.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for your kind words. It was a pleasure to have you both for a short-term stay with us and we were so delighted that you made a great recovery.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chamberlain team have been fantastic, patient and supportive, helping my dad settle in. Everyone is always friendly, smiling and happy to help. The services, food and overall facilities are excellent. Thank you.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived on her own aged 95, but losing her short term memory so reluctantly considered a care home. On seeing Chamberlain Court amongst 4 others, I was very pleasantly surprised. The smell of urine didn't greet you upon entering, the residents weren't sitting around on plastic-covered chairs,
bored, but in the cafe chatting to one another tea/coffee and cakes listening to the pianist playing popular tunes of their day. Otherwise, they were participating in activities, hair done or a manicure or watching a film in the cinema. We realised how important like-minded residents are with similar life experiences and a reason to rise each day. Chamberlain Court has totally lived up to our expectations and my mother has blossomed. It's a pleasure to visit this happy talkative mother who is filling her day with pleasure and friendships. The staff are magnificent from top to bottom. Each smile greets you when passing, is totally attentive and seems to care hugely about their residents treating them with the utmost respect in their home from home. So glad to have found Chamberlain Court and know my mother is safe, happy and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G L (Relative of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, obviously caring and patient. Working with dementia patients requires all above and more and they deliver this.
Care home is always clean and residents are also kept clean and tidy with extra additions like hair and nails attended to. Giving residents dignity.
A degree of consistency
in staff is also important, Chamberlain Court seems to have a relatively small turnover - important.

Reply from Vicki Pickering, Sales Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home and for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Son of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that mum is getting at the moment is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S A (Son of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided is good and the staff are all helpful, caring and professional. But there aren't always enough of them, particularly at weekends and staff turnover has also been high in the last 12 months.
Facilities are excellent, clean and well maintained.
A good range of activities is provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay T (Wife of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has Lew Body Dementia. He lost the use of his legs and was hospitalised for 5 days.
He went to Chamberlain Court for 3 weeks of respite care. They turned him around and he is now home. I found the home and staff excellent for this situation. The staff seem to have endless patience.
Just
two downsides, a very vocal resident, who did disturb my husband through the night. Bell took a long time to be answered on two occasions. Otherwise, a good experience and if need be will use the home again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chamberlain Court is an excellent care home. My mum is happy, well cared for and safe. I would have no hesitation to recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert S (Husband of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is fantastic. The staff and nurses are wonderfully caring. The design of the interior of the building is purpose made. The administration is spot on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura H (Daughter of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is both a relief and a pleasure to know that our mother is being well cared for by lovely people in this beautiful care home. My mother has dementia, and as a member of staff put it: "she needs more help than she is willing to accept". She has had multiple falls and was no longer safe to be at home,
but initially resisted the idea of an 'old people's home'. However, over the past six months she has settled in really well and even admits to having "a lot of fun". As the staff have got to know her they have discovered which activities she most enjoys and seek her out to make sure she attends them.
Visiting my mother is a pleasure as the staff never make one feel a nuisance or in the way, and as well as her room there are several places to go for a chat and a cup of tea or coffee. The bright modern interior always appears clean thanks to the domestic staff. I cannot praise the attitude of the staff highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike W (Son of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident now for 12 months. Her physical and more importantly mental health has improved dramatically. It's a pleasant place to be with excellent staff, amenities and entertainment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher G (Son-in-law of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father-in-law to Chamberlain Court a few months ago. This has been the best thing ever. He loves Chamberlain Court and all the staff love him. Without any exaggeration everything is perfect.

Reply from Vicki Pickering, General Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David T (Power of Attorney of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chamberlain Court is an excellent care home. The staff are friendly and attentive and the general atmosphere is welcoming. The facilities for both resident's and guests are excellent.

Reply from Vicki Pickering, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B D (Next of Kin) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After searching for a suitable care home for my next of kin, I was recommended Chamberlain Court. As I walked through the doors 4 months ago I knew I had the solution for my dear friend.

Reply from Vicki Pickering, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Daughter-in-law of Resident) published on 14 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff.
Always welcoming environment and a lot of activities for the residents to take part in.
Was impressed by future programme of events for the next few months.

Reply from Vicki Pickering, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Hallmark Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Hallmark Chamberlain Court is calculated as follows: ( (258 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 295 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Chamberlain Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 23 hours ago

Please contact the home for current vacancies


Awards / Recognitions (21)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Judy

Judy Heathfield-Eliott

Job Title: General Manager

Joined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.