Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells TN4 8BS
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9.9 100 Reviews
  • Hallmark Chamberlain Court, Tunbridge Wells
Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a friendly game of chess in the games room or soaking up the sun on the patio terraces while listening to the birdsong from the aviary. And, with a regular schedule of activities and events, there's always room to explore new passions.

Recognising the apprehension that comes with moving, Chamberlain Court maintains a sense of familiarity by welcoming couples, accommodating pets, and keeping the doors open for loved ones to pop by – at any time. Their passionate team is dedicated to making each day fulfilling, valuing every moment and putting residents and their loved ones at the heart of everything they do.

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Care Provided by Hallmark Chamberlain Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Judy Heathfield-Eliott (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (72)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017

Funding & Fees Guide for Hallmark Chamberlain Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,110
    • Self-Funded Residential Dementia Care from £2,190
    • Self-Funded Nursing Care from £2,480

  • Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.
  • (these prices are only a guideline, please contact Hallmark Chamberlain Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Chamberlain Court Reviews (100)

Total of 100, showing 81-100
9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.861) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Chamberlain Court has 100 reviews.

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  • 95
  • 5
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75

Review from Pam D (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been diagnosed with dementia which has deteriorated over the last 18 months. Both their needs are different as their types of dementia differs and slowly we and they realised that they were no longer able to cope at home. Their 1st stay was for short respite stay but in the last
two months, they moved in on a permanent basis. Myself and my sisters were initially worried how they would feel leaving the family home but they have both settled in really well and feel much better in themselves now they know they are cared for and that they don't have to worry. They have both said they wouldn't want to be anywhere else.


The facilities at Chamberlain Court are exceptional and the staff really are second to none. I can honestly say it is like being part of a big family; everyone is so friendly, incredibly kind and very importantly, extremely jolly. It is a joy to visit my parents and as a family member you are made to feel like one of the big family too.


Reply from Judy Addison, General Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


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Review from V P (Wife of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Will definitely use again for respite when the need arises. All staff friendly and really helpful. My husband looked after extremely well. Well maintained and clean care home.

Reply from Vicki Pickering, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


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Review from Ronald T (Partner of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You will not find a better home for your loved one. We have only been here for 4 weeks and achieved so much in that short time. Nothing is too much effort. We are both really pleased.

Reply from Vicki Pickering, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


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Review from Margaret T (Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent so far.

Reply from Judy Addison, General Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


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Review from Peter W (Ex Family Member) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent facility with a genuine feeling of care and warmth throughout. I am genuinely impressed with everything I have seen and would certainly choose to live here myself one day should I need to be cared for. The whole team are friendly and helpful and I have witnessed a very high standard of
interaction and engagement between the staff and the residents. Highly recommended.

Reply from Vicki Pickering, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to visit and review Chamberlain Court Care Home and for your kind words. It is always a pleasure to welcome visitors through our doors and show the home we are so proud of.


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Review from Karen F (Daughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last weekend I visited my father who recently moved into Chamberlain Court. I received a warm friendly welcome and was escorted to my father's room which is bright, cheerful and well decorated. I was extremely impressed by the genuine respect and kindness the staff demonstrated to him at all times.
The nurses made sure he understood everything they said and made him feel special, delivering the more personal aspects of his care in a dignified manner. There is attention to detail in everything from the furniture to the care of the individual. I spent the day at Chamberlain Court and left feeling relieved knowing he is in good hands. I have spoken with my father since my visit and I understand that on Sunday afternoon, whilst he was watching a film in the cinema room, they were given chocolates and popcorn and, yesterday, they had a Chinese meal to celebrate the upcoming Chinese New Year. To quote my father he said "they make it a very nice and interesting place to live!

Reply from Judy Addison, General Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Care Home.


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Review from Frances A (Friend of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came here to have lunch with a friend who is a resident.
We appreciated the small dining room where we had our own space to talk.
The service was excellent and we had a good meal for a very reasonable price.
Congratulations!

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Review from T P (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, caring, professional and hardworking in their approach, continually assessing the residence needs and requirements to ensure their high standards are maintained.

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Review from Adrian S (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic facilities and wonderful staff.
Thank you to everyone at Chamberlain Court. You've helped us navigate through an extremely stressful and difficult period.

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Review from Claire F (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

High quality individualised care provided in purpose-built accommodation. The home is clean, light and comfortable. Staff are friendly and approachable. The food is good quality and varied. Entertainment provided is carefully planned, inclusive and interesting. Individual needs are met, my mother's
friends have been welcomed to allow her to enjoy bridge games which are so important for her mental stimulation.

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Review from L B (Friend of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you walk in you are welcomed very well. The rooms are very nice and outside areas lovely. Everything I have seen so far puts you at ease that your family or friends are being well looked after.

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Review from M R (Relative of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and very welcoming and caring staff.

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Review from Stuart R (Son of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We never anticipated the need for care provision for my 90 year old Mother. Circumstances dictated that this was not to be so. Comparing local care homes, Chamberlain Court more than met our expectations. Every aspect of care, comfort and attention to detail of the individual needs of residents is professionally
handledd at every level. Thank you.

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Review from Jane K (Niece of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful welcome for our aunt who has been looked after so well. She has settled and looks so much better. The staff and facilities are amazing.

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Review from S B (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent respite when my father fell and my mother could no longer care for him alone at home. The staff at Chamberlain Court took the best possible care of him. They took the trouble to find out about him. Understood how his dementia affects him and were unfailingly calm and kind. The activities
were excellent and appropriate (wine tasting, discussions, cooking, exercise) the food is delicious and we felt welcome always. The building and décor are of a really high quality. It's the best home I've visited.

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Review from Susan H (Friend of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so lovely to be made welcome by the extremely friendly staff. We can now relax knowing auntie is so well cared for.

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Review from Sue C (Friend of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very pleasant home from home.

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Review from A S (Son of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, friendly and caring. Plenty of space and activities. My mother has made new friends and enjoys the food.

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Review from S W (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright, clean and cheery accommodation. Excellent food. Staff fantastic. Nothing too much. Very friendly. A nice variety of activities/events on offer. Very nicely done.

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Review from P G (Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has excellent standards with a happy atmosphere at the same time. I couldn't wish for better.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Hallmark Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Hallmark Chamberlain Court is calculated as follows: ( (258 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 295 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Chamberlain Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 23 hours ago

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (1)

Judy

Judy Heathfield-Eliott

Job Title: General Manager

Joined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.