Review from C T (Son of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

The home, facilities and staff are excellent. The staff are always friendly and welcoming and the care they provide for mum I cannot fault.

Reply from Nogi John, Home Manager at Rose Lodge Care Home

Thank you for leaving a review for Rose Lodge, we are delighted that you are so happy with the care and support we provide here.

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Review from M L (Son-in-law of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in Rose Lodge for about 15 months. She has dementia, so sometimes isn't aware of where she is, but all the staff do their best to give her the care she needs so I am very happy she is in this home.

Reply from Nogi John, Home Manager at Rose Lodge Care Home

Thank you for taking the time to leave a review for Rose Lodge Care Home, we are pleased to hear that you are happy with our care for your Mother-in-law.

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Review from H M (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident since March this year when my dad passed unexpectedly. She has dementia and doesn't remember Dad or myself and my brothers. She has settled in very well, and the care and attention she receives are exemplary. We couldn't have wished for a better home for her. The staff are friendly

and have Mum's best interest at heart.

Reply from Nogi John, Home Manager at Rose Lodge Care Home

Thank you for taking the time to write a review for Rose Lodge Care Home; it is our pleasure to care for your mother as part of our family here. I will pass your kind words on to the staff team.

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Review from Jayne P (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother has received excellent care since arriving at Rose Lodge. She has improved in her physical capability to walk with just a stick and is able to hold a conversation.
Their daily care and well-being are thorough and with dignity.
The carers put my mum at ease, even when accidents occur.

Reply from Nogi John, Home Manager at Rose Lodge Care Home

Thank you for taking the time to leave a review for Rose Lodge Care Home. It is wonderful that your mother has progressed so well since joining us, and it is our pleasure to take care of her.

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Review from Ellie R (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident with Rose Lodge for a little over a month now . I honestly can't begin to explain how amazing the staff and home is. She has settled in amazing, the staff are so warming and make us all all feel very relaxed that mums in the safest hands. Mum feels so at home already. Gaining

weight and looking bright and also making lots of new friends. If every home can be half of what Rose Lodge is then the world will be a better place.

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Review from Andrew D (Son of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience

Excellent service, first-class senior, and a brilliant administrator who manages to combine her duties with pastoral care. Reps came to mum's funeral and gave the due respect I welcomed. The reception staff was very understanding. What more can I say - perfect!

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to write a review for Rose Lodge Care Home at what must be a very difficult time for you and your family, we appreciate your kind comments. It was our pleasure to care for your mother as part of our family here at Rose Lodge and she will be greatly missed by both staff and residents.

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Review from G D (Granddaughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience

My nan was at Rose Lodge for about a month before she sadly passed. I cannot fault the care and compassion the staff had for not only my nan but for the whole family.
I know she was in the best place and received the best care she could have possibly had.
I feel that a 5-star rating is not enough!

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for leaving a review for Rose Lodge Care Home, we appreciate your comments and will pass your kind words on to the staff team. It was our pleasure to care for your nan as part of our family here at Rose Lodge.

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Review from Louise F (Daughter of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience

Rose Lodge always went above and beyond in the care of my dad. They took all the worry away from me and my family. Dad loved all the food that was freshly prepared for him. He loved all the staff who were always on hand not just for his care but to talk to and listen to him. Thank you to the Manager

and Team. Keep being you.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to leave a review for Rose Lodge, we appreciate all comments and feedback. It was a pleasure to care for your father and get to know your family. We appreciate your kind words and will pass on your thanks to the staff team.

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Review from C F (Daughter of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience

This is a care home that genuinely deserves to use the word 'home'. Everyone tries to care for the needs of residents not just their physical needs but also their emotional wellbeing. Nothing is too much trouble and it is a safe caring environment.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to leave a review for Rose Lodge Care Home. We are delighted to hear how happy you are with our care for your loved one, it is our pleasure to care for them as part of our Rose Lodge family.

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Review from Colin B (Son-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

5 star care for my 91-year-old mother-in-law with dementia. Great communication on aspects of her care and welfare. Lovely accommodation and activities to suit her needs. All her needs are taken care off with dignity and compassion.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to leave a review for Rose Lodge Care Home, we appreciate your kind words and comments. It is our pleasure to care for your mother-in-law as part of our family here at Rose Lodge.

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Review from Sasha D (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

My mother is currently living at Rose Lodge and has done now for quite a while.
I really do have to say the staff go above and beyond to care for her.
This home really is incredible, it is spotless and such a lovely bright environment.
My mother is so looked after and her every need is met.
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communication is excellent.
To be honest I really cannot thank this home enough, all the staff really are incredible, so thoughtful and attentive. Thank you so much Rose Lodge for all you continue do for my mother and all your hard work, we really cannot thank you enough

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to leave a review for Rose Lodge Care Home. We are delighted to hear how happy you are with our care for your mother, it is our pleasure to care for her as part of our Rose Lodge family.

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Review from Valerie W (Daughter-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

The staff at Rose Lodge are wonderful. Everyone is friendly and welcoming. The care they give is great and the whole atmosphere is one of relaxed friendly professionalism.
I would highly recommend Rose Lodge to anyone looking for a care home for a loved one.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to leave a review for Rose Lodge, we appreciate all comments and feedback. Thank you for your recommendation and kind words, we will pass on your thanks to the staff team.

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Review from Jackie W (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident since July 2021 and settled in very well. Although she is not someone who wants to mix with others she has been gently encouraged to go on a few excursions out and enjoyed them. The staff and management team are all lovely and refer to her by name (Mum can’t remember theirs

though sadly). They have catered for her particular food requirements and other needs. They are very friendly to myself when I visit and often update me on how she is doing, things that have happened, etc. The home is very clean and the rooms are cosy. I couldn’t have chosen a nicer home for her. Thank you to all.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to leave a review for Rose Lodge Care Home. We are delighted to hear how happy you are with our care for your mother, it is our pleasure to care for her as part of our Rose Lodge family.

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Review from Shirley W (Wife of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience

I would recommend Rose Lodge for their care, which is second to none. The way they respect people, give them dignity - I just cannot put into words how I feel about this home, how they cared for my husband. Highly recommended. Not only do they give 100% care, they also looked after me (the wife). Well

done, Rose Lodge.

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Review from Daniel N (Grandson of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience

My nan is 87-years-old and had been living at her address for 41 years. Unfortunately, early-stage dementia had struck and we were considering the next stages of her life in terms of care. It was a decision the family were worried about making, but Rose Lodge and Country Court Care Homes had been absolutely

amazing and I could not recommend them highly enough.
My nan can be stubborn with her routines and often hard to please. But even she has had nothing but good things to say about the staff and the way things are run. The peace of mind my family gets now from knowing she is cared for 24/7 is well worth the investment. I would recommend this company and the home to anyone.
The rooms are spacious and clean. The one thing we didn't expect, was just how good the carers are with contacting you regarding even the smallest concerns. They seem to really care for their residents. The residents I've noticed all seem happy too, which is a huge plus.
Thank you to all their team.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to write a review for Rose Lodge Care Home, it is our pleasure to care for your grandmother as part of our family here at Rose Lodge. I will pass your kind words on to our staff team we appreciate hearing how happy you are with Rose Lodge.

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Review from Trevor H (Son of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident at Rose Lodge for about a month after transferring from another home within the same group. She is a care home resident after suffering a stroke in January.
I can’t compliment the staff and management highly enough. It is difficult to believe that the previous home is even part

of the same group.
Rose Lodge has a wonderful atmosphere and ‘buzz’ about it. There seems to be always some activities going on for the residents. The staff are friendly and attentive and help mum with her post-stroke physio.
Everyone has time for the relatives, whether it be in person during visits, or on the phone, and involve them whenever necessary.
Rose Lodge is certainly a very well run home and the difference in mum since she transferred is noticeable and good to see.
Thank you to everyone at Rose Lodge for the care and attention they give mum.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to write a review for Rose Lodge Care Home, we appreciate all comments and feedback. We are very pleased that your mother has settled so well with us and is enjoying life with our family here at Rose Lodge. I will pass your kind comments on to our staff team.

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Review from Lazo I (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience

The best way I can sum up my thoughts about Rose Lodge Care Home is to quite simply say that my resident mother (93 years old) absolutely loves where she is and effectively looks upon all of the staff from the managers down as a surrogate family. They are simply the reason why she maintains for the

most part a happy mental and psychological state and view of the last years of her life. I can only echo that sentiment for the whole period of my mother's residence at Rose Lodge over the last five years. The management and all of the staff at Rose Lodge appear to me to be totally committed to running an efficient, friendly and comfortable establishment where proper care is the watchword whilst also applying the necessary rules of care home management in an efficient, no-nonsense manner for both residents and visiting family and friends whilst occasionally also adopting a flexible approach where possible. For me, that represents a perfect management balance. Well done to all concerned.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to write a review for Rose Lodge Care Home, it is wonderful to hear how happy you are with the running of our care home and the care we provide for your mother. It is a pleasure to care for her as part of our family here at Rose Lodge.

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Review from Bob L (Daughter of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience

Lovely, warm, welcome, support and assistance from wonderful staff. I am completely confident that Mum is in the best possible place for her, and we can never thank staff enough for everything they do. Awesome.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for your lovely review of Rose Lodge Care Home, it is a pleasure to care for your mother as part of our family here at Rose Lodge.

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Review from William (Son-in-law of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience

Rose Lodge is truly excellent. My father spent his final year there and now my mother-in-law is a resident. One could not possibly hope for better care. The interior is beautifully furnished (very important for mother-in-law, who gets very difficult if not somewhere stylish), the rooms are good, and

the staff are very patient indeed (they've needed to be for both of my relatives).

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for writing a review of Rose Lodge Care Home, it's wonderful to hear how happy you are with our care of your loved ones. It is a pleasure to care for them as part of our family here at Rose Lodge.

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Review from Richard W (Son of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience

The care home has a hotel feel to it, with pleasant living spaces and very good food. Activities seem to be a bit hit and miss but when they happen are very good. In the main, the staff seem to be attentive and caring. Given the pandemic, and the extra pressure on staff as a result it feels almost churlish

to make any negative comments, however, the care provided here comes at a price, and there is definitely room for improvement in some areas. Noticing when a resident has not been wearing their glasses for a few days, or that they have got three dresses on, one on top of the other without having to have it pointed out by a family member who has spotted it on Facebook would be an example. Also, it often takes 3-4 phone calls before being able to speak to a resident as ‘someone else is using the line’; definitely a need for extra telephone access during this time of restricted visiting. Overall, very good but expensive, hence the high expectations.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to write a review for Rose Lodge Care Home, we appreciate all comments and feedback. My door is always open should you wish to discuss any questions or concerns that you may have regarding the care of your loved one.

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Rose Lodge Care Home

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