Review from Alison B (Daughter-in-law of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience

The care my mother in law received from her first day has been 100%, it took a while for her to settle, but all the staff have been compassionate, treat her with care and respect. I couldn't have been more satisfied to know she is well looked after and safe. And happy. Thank you to you all.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to write a review for Rose Lodge Care Home, it is a pleasure to care for your loved one here at Rose Lodge. I will pass your comments and thanks on to the care team.

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Review from Jenny S (Daughter of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience

Cannot thank the care home staff at Rose Lodge enough. Mum entered the care home mid-December on respite care, due to a sudden decline in mental and physical health. The change in her is fantastic. Having safe and secure surroundings, health-focused food that is of a high standard, attentive care with

a strong focus on wellbeing has certainly made a difference. Happy to recommend as a care facility you can trust.

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for writing a review for Rose Lodge Care Home, we are delighted to hear that you've been so pleased with the progress your mother has made with us. We are very happy to have her as part of our family here at Rose Lodge and we look forward to welcoming you back for a visit very soon.

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Review from M T (Granddaughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

Rose Lodge has really helped our family feel settled at the fact Grandad is so well looked after. From being constantly worried about his mental and physical health of being alone for the last 10 months, having him stay here at Rose Lodge is the biggest blessing to us. The care provided to him is more

than we could have wished for. The manager was so supportive and helpful when it came to Grandad moving in, he is so happy here and we are all so happy he is here! Finding somewhere for your loved one is a difficult decision and of course you have high standards for the care you want them to receive! Here you have no worries in the slightest, every requirement is met and exceeded, the relief as a family we have is unreal, and we are so glad grandad now has his extended family taking care of him as if he was a part of their own!

Reply from Natalie White, Home Manager at Rose Lodge Care Home

Thank you for taking the time to write a lovely review of Rose Lodge Care Home, I will ensure that your kind words are passed on to the staff team. It is truly a pleasure to care for your Grandad and we are delighted that he's settled so well into our family here at Rose Lodge.

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Review from Shannon D (Granddaughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience

Couldn’t recommend Rose Lodge enough, our grandad was extremely well looked after here. We are all very grateful to the amazing staff who work so hard to ensure he was comfortable and happy at all times.

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Review from A W (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

The care provided by all at Rose Lodge was outstanding. They were consistently kind and caring and provided a safe and secure home for my mother for a year and a half. At the end of her life, they treated her with dignity and kindness. Their kindness extended to the rest of the family and in particular,

to my father.

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Review from Erica S (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience

My mother passed away after 18 months in Rose Lodge. She had Alzheimer's. From the day she moved in, to the day she passed away, the manager and each and every member of staff have shown love, care, respect and humour to Mum. They also offered these, along with friendship and support, to my visiting

father, who joined Mum at Rose Lodge regularly for lunch and to me and my sisters. It is a really lovely place, a real community and a real home.

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Review from Jonathan F (Son of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience

The idea of a care home can be anathema to family members. And there are plenty of examples to cause unease. Rose Lodge dispels those fears. The environment is cleanly ordered, well planned and furnished to make it feel like a cross between a home and a boutique hotel. But the approach of staff is what

makes it exemplary. Every staff member is dedicated, skilled, watchful and empathetic to the residents and guests. They provide excellent 24/7 care enabling hygiene and comfort and offering companionship, extending to residents' medical admin and referrals to doctors, always clearly communicated.
All that should perhaps be expected, but it takes good management and an organized team of sufficient size with mutual respect. That's not always the case. Here, as a visiting family member, you know that your time with your loved one is the best you could achieve in the circumstances, free of the guesswork over issues of comfort, diet and cleanliness.
Strongly recommend.

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Review from K Y (Daughter of Resident) published on 28 June 2019
Submitted via Website • Report

Overall Experience

This is the care home I dreamed of finding for my mum but didn’t think existed. If you would like your treasured relative to be cared for with love, respect, consideration and compassion with full attention to their medical/ personal/ welfare/ emotional needs etc by the most amazingly dedicated staff

(who also treat relatives of residents with the same love and compassion) then this is the place for you. Cannot begin to express my appreciation to these wonderful people.

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Review from Hannah (Granddaughter of Resident) published on 28 June 2019
Submitted via Website • Report

Overall Experience

It is extremely difficult for a family to make a decision that a loved one requires more help than you are able to provide and very daunting trying to pick the best place for them to spend the rest of their time. But we have absolutely no doubt that we have picked the very best of the best! From the

moment you set foot inside Rose Lodge, you are welcomed as family. It has the most wonderful feel about the place and everyone is so well looked after. Nothing is ever too much trouble and we cannot ever thank them enough for what they have done and continue to do for our loved one. They have activities to involve everyone daily and they encourage the family to get involved in all aspects of life there eg. Meals with your family, special events, quizzes, wine nights etc. You truly feel at ease there and that everything is taken care of. The dedication the carers show to their patients is second to none, they are all amazing. We couldn’t wish for any more from Rose Lodge.

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Review from G H (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

Visiting a close friend resident, some three to four years ago, in Rose Lodge I was always impressed by the relaxed friendly environment, pleasing buildings enhanced by attractive planting around the paved terrace. Nothing institutional! My friend always said how kind the carers and helpers were and

particularly as his condition deteriorated, he emphasised that he would not want to be moved elsewhere. So when I needed, at fairly short notice, to find full-time care for my wife with developing dementia, I had no hesitation in choosing Rose Lodge, a decision fully justified by subsequent experience. Staff are invariably kind and sensitive to each individual's needs and capabilities.

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Review from Graham H (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

My mum is 99 years old and needed more care than I could sustain so to Rose Lodge. Wonderful managers and all nurses and HCA's exceptional. The ladies and gentlemen re food are so understanding as are all other staff who are wonderful. I am so grateful that my mum is safe in Rose Lodge.

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Review from Rick M (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

Since my mother's accident and subsequent move into Rose Lodge, her health and wellbeing have increased tremendously.
The management and staff are extremely professional and caring to all the residents. Taking residents out for activities as well as activities in the home, in my opinion, are an invaluable

way in which to keep their minds and bodies active.
In summary, I am extremely impressed with the home and staff.

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Review from Ruth R (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience

I moved my mother to Rose Lodge in Feb 2019 as I was unhappy with her previous care home. From the moment I first went through the door, I felt comfortable and reassured. I spent the afternoon sitting with a cup of coffee and watching and listening and quickly decided that the level of care and respect

afforded to residents was what I wanted for my mother. Care with kindness, cleanliness, good food, dignity and respect are what Rose Lodge offers. Sadly Mum died after only two months there, but I cannot recommend them highly enough or explain how glad I am that I moved her there and both she and our family were so grateful for the way they looked after her while she was there. I witnessed great caring and kindness from so many people that it felt humbling. No matter what their role, everyone took time out to talk to Mum, hold her hand, encourage her to eat. I found their support of me in her last days invaluable as well. An amazing team of people doing an amazing job.

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Review from Karen M (Daughter of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience

April this year was the anniversary of Mum moving to Rose Lodge for permanent care. As her daughter, I had tried to look after her but knew that a home would be best for Mum's growing needs. Rose Lodge is a wonderful place for Mum as it is a smaller care home with just 31 rooms at present.

Mum

has an upper floor room and receives supportive care from the staff. She is never on her own all day as people come in to deliver things or sit with her or clean the room - great housekeeping team. There is a lounge she can access as well to watch tv with others or just people watch.
From the moment you step over the threshold, the feeling is of a home, not just a care home. The staff are supportive of the families of residents as well as caring for residents. We know this is the right choice for Mum.

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Review from Sybil B (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care our mother receives at Rose Lodge, the management and staff are all very pleasant and helpful.
They are always doing activities for the residents and Mum has made several friends.

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Review from Chris (Son of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience

Rose Lodge is modern, clean and very well presented. The staff are very friendly, the food is excellent, and the many varied activities provided for the residents are fun, interesting and beneficial.

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Review from Sandra C (Daughter of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience

Lovely friendly environment a real home from home. Everyone is welcoming and nothing is too much trouble. Mum is settling in really well. More like a 5-star hotel than a care home.

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Review from John S (Son-in-law of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience

My father-in-law moved to Rose Lodge two months ago. He is very confused and can be verbally and physically aggressive. The aggression has only appeared over the last few months. I thought at first that the cost was quite high but I can honestly say it is worth every penny. My father-in-law often thinks

that he is in a hotel on holiday.
The management and organisation is first class and the care and support he has received from every member of staff has been excellent. No matter what sort of mood he is in he is always greeted with a smile.
I cannot praise the staff and this facility any higher.

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Review from Jane H (Respite Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience

I felt really cared for by a wonderful staff who show a great deal of compassion for every resident in spite of difficult circumstances at times. They are very friendly,m flexible and willing to help with whatever needs you have, wherever possible. Activities, tun by lovely staff, are varied and appropriate

to the ability of the residents. The carers work really hard to encourage participation whenever possible to the extent of collecting residents from rooms to join in. They assist with making drinks etc. The team work really well together. The staff couldn't possibly do more, there aren't enough hours in the day, they need rest/time off so it would be good to have extra people to maintain the grounds and give parts of the building a bit of TLC. One person isn't enough for such a big site.

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Review from Martin L (Son of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience

My mother (now 95) has been at Rose Lodge since last June and my father (98) joined her in February. We have always been very happy with the facilities and care provided, with the staff being very caring and willing to help with specific needs. Inevitably in a care home, there can't be individual attention

on tap, but my parents get a lot of personal attention and stimulation from the staff and the various activities provided. Rooms and facilities are clean and bright and food is plentiful and good, but this is only part of the story. The most important thing is the very positive ethos and attitude of the manager and all staff.

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Rose Lodge Care Home

Care Provided by Rose Lodge Care Home

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Funding & Fees Guide for Rose Lodge Care Home

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