Hartismere Place

Castleton Way, Eye IP23 7DD
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9.8 131 Reviews
  • Hartismere Place, Eye
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities, and residents can bring their own possessions to help them feel at home.

A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life there is no reason for this to change, the team are on hand to support you.

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Care Provided by Hartismere Place

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Martin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hartismere Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,615
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,615

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hartismere Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hartismere Place Reviews (131)

Total of 131, showing 1-20
9.8

Hartismere Place has a Review Score of 9.8 (9.830) out of 10, based on 31 reviews in the last 2 years. Over all time Hartismere Place has 131 reviews.

Overall Experience

  • 100
  • 29
  • 1
  • 0
  • 1

Date Published

131
5
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31
100

Review from S H (Wife of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has attended the Day Centre for the last few weeks for 1 day a week. After the first 2 weeks he settled and now really enjoys it and looks forward to going.
If the cost was less, he would be happy to attend more days.

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Review from J C (Daughter of Resident) published on 19 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been very well treated since he arrived in late October. His room is very well decorated, easy to move around in, with a well set up ensuite. All the staff are very friendly, caring and approachable. They are always bright and cheerful.
The food is excellent and my father looks forward
to all his meals. Individual preferences are catered for, he has a particular love of ice cream which they always rustle up for him. My father feels safe, secure and well looked after. He is happy and so are we.

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Review from T T (Daughter-in-law of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful caring home and I feel very lucky to have my mother in law here.
The staff are friendly and always very happy to help and advise. Just perfect!

Reply from Caprice Geisha, Reviews Team at Hartismere Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M T (Son of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new resident, mother appears to have settled into the care home quickly. Her needs are met and staff greet her warmly by name. The home is always clean and tidy, mother is always well dressed which has always been important to her.

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Review from Julie M (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. It was good to go away knowing my Dad was being well looked after for a respite period. Lovely home with lots going on to keep residents entertained. Very welcoming home. Professionally run home with residents being at the centre of care. Thank you all so much.

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Review from B S (Husband of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how grateful I am to the staff at Hartismere Place, where my wife has been residing for the past two years. The transformation in her health and well-being is remarkable. When she first arrived, I was worried about how she would adapt, but thanks to the outstanding care she has
received, she has improved in ways I never thought possible.
I am truly thankful for the fantastic job they have done in caring for my wife. The home is run extremely well and I know she is in good hands.

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Review from J D (Friend of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly welcome. All staff pleasant and relaxed but efficient. Atmosphere laid back but efficient. We enjoy our visits.

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Review from Martin C (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a resident and wheelchair-bound suffering with Parkinsons. Dad is a fit and healthy 84-year-old and visits Mum daily. Every member of staff is extraordinary in their care and the way in which they deal with my parents. Normally I would say I couldn't wish for a better care home for Mum as they
are so good, then they really pushed the boat out a few weeks ago. It was Mum and Dad's diamond wedding anniversary on the 25th of July and they decided to renew their vows. All the staff were incredible, decorating the cinema room to use, providing buttonholes and an afternoon tea. Some attended the ceremony as well because they wanted to, because they care. All of the staff genuinely care and I feel very lucky that we found Hartismere for Mum. Parkinson's is a terrible disease and nothing was harder than making the decision that we could no longer care for her at home. Once she was there though it was easy to see we had made the right decision. A massive heartfelt thanks to all of them.

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Review from G S (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has seemed to be happy during the past five years while living at Hartismere Place. We are confident that she is treated with dignity and respect and we regularly witness her receiving kindness love and affection.
Our only concern at the moment is that since the daycare centre has re-opened, it
seems that the residents do not have the opportunity to take part in as many activities as it all seems that the focus is all on the daycare centre. We feel that Mum (and most likely other residents) needs the simulation, opportunity and encouragement to exercise her motor skills and be creative as Mum has enjoyed many activities with Hartismere Place in the past, especially anything to do with baking which was her passion.

Reply from Samantha Debenham, Reviews Team at Hartismere Place

Thank you for your comments about your mother's experience of the care she has received at Hartismere Place. Please be reassured that we have three members of our Lifestyle team who organise a variety of group and one-to-one activities for residents living at Hartismere Place. These team members are not involved in the Day Club as this runs entirely separately from the care home. To find out more about the activities going on at Hartismere Place, we display these in reception each week and encourage relatives to use the App to keep up-to-date with the range of activities their loved one has participated in that week.


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Review from L B (Daughter-in-law of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum into Hartismere to be closer to us and so we could visit her more often. What a wonderful decision that was, for all of us. From the very beginning, the Home has been welcoming with a warm and friendly atmosphere. Everyone, from reception to the kitchen, is so caring, attentive and supportive
and we have seen such an improvement in her quality of life. Every visit is a pleasure, spending time with her in her room, having a coffee in the cafe or a walk around the beautiful gardens. Thank you, everyone.

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Review from J D (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found all staff friendly and helpful.
Nice atmosphere within the home. My mother has been here for nearly 10 months but her dementia is such that she can't remember 10 minutes ago let alone yesterday but the staff always greet her and bring a smile to her face. Meals are good and I think
she's in the best place she could be.
Thank you.

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Review from J A (Friend of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the last year, our friend has been in Hartismere Place took two months to get settled. Since then she has been very happy to be there with the good care and support she receives from the staff.

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Review from Iain H (Nephew of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a particularly difficult situation, being the only relation of my uncle, him being incapacitated by a stroke and me not holding a Power of Attorney, in large part due to not seeing my uncle through the Covid period. This made aspects of being confident we could access funds to pay for care and
on being able to sign a residency agreement 'challenging', but, nothing would stop the quite wonderful staff at Hartismere. Absolutely nothing was too much trouble. These were just 'some challenges' to work through together, and we did indeed, work through them.
But, having moved my uncle into Hartismere, things have just continued to get better and better. The degree of care and real personal interest in his well-being is just wonderful. Everyone is so extremely helpful and cheerful. Even the kitchen staff know me and address me by name.
But it doesn't stop here. The degree of activities and outings the home arranges is nothing short of miraculous. The most wonderful people and place.

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Review from Nick O (Husband of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The ambience of Hartismere Place is exceptional - every member of staff is a carer, no matter their specific role! My wife and her fellow residents on 'Oak Suite' have Dementia, but the atmosphere is always happy and contented, some achievement given the challenges presented. For my part and that of
all the residents' relatives I've spoken to whilst we might have minor gripes on relatively trivial matters, the all-important practical and supportive care our relatives receive is second to none!

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Review from Jane W (Great-Niece of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt has been a resident at Hartismere for almost 18 months and I've noticed such a positive transformation in her general health and happiness. She loves living there and values that she can enjoy alone time as well as socialising as much as she wants. She loves visiting the 'airy cafe' space
which overlooks the garden, has such a lovely social atmosphere and always a stock of yummy cakes!.
The staff are simply amazing and have built such a close relationship with her. She loves their humour and sense of happiness. They are touchingly tender and loving towards her; it means so much to our family that she is so well cared for, valued and treated with so much dignity and kindness. I've developed a great relationship with the staff which means we can openly discuss my great aunt's needs as they evolve and the monthly reviews allow us to make adjustments to increase the support she needs when she needs it.
She is always well-kempt, her room and laundry always clean.

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Review from Jennifer C (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was visiting the care home for two weeks and although she decided not to stay my family could not fault any aspect of the care she received while she was there. I was really impressed with the attention to detail and the fact that despite only being on a two-week visit everyone knew her name.
She received a card and welcome rose plant on arriving at her room. The food was faultless and the entertainment and activities were varied and well thought out.

Reply from Caprice Geisha, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S L (Friend of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I go to visit my friend I find that all the staff are very helpful. Kind and caring and it's nice to know that she is being looked after with kindness, care and dignity by such lovely people.

Reply from Reviews Team at Hartismere Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C M (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy and welcoming every time we visited. Always a 'busy' and harmonious vibe throughout the building. Staff always had time to discuss and answer any queries relating to Mum's care or situation. Activities are numerous and very varied with something suitable for everyone, even though Mum would
need us to 'persuade' her to participate. The food is good with a lovely downstairs cafe environment, not to mention an endless supply of home-cooked treats! Staff is always on hand and attentive, something you will appreciate if you've experienced a stay in an NHS hospital recently! Overall a safe and secure environment with a wealth of experienced staff running it. No complaints other than the occasional lack of parking spaces in the car park at peak times.

Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you very much for taking the time to leave us feedback about your experience of the home. At Hartismere Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Whilst we appreciate parking may be occasionally difficult when visiting, if our car park is full, there is additional parking available behind the neighbouring police station, which is situated in front of the home. Visitors are welcome to use this car park if they wish.


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Review from Andrew D (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an abridged letter of thanks I wrote to the Hartismere shortly after Dad died.
"We felt as though we must write and thank you for all the care and attention you gave to Dad since he moved to Hartismere Place during February 2023. Yours was the third home we had visited and when we arrived
we immediately liked the vibe and atmosphere, something missing from the other places it seemed. Everyone we met seemed interested.
During his stay we took a lot of confidence from your experience, professionalism and reassurance. I knew Dad would be looked after, he was in a safe place and he would be cared for and that was so important to the whole family.
His move to Hartismere also meant he saw much more of his family than was otherwise likely and he became a member of a new family centred on his suite."
Kind, caring, compassionate, human. That's the simple summary.

Reply from Angela Hodge, Reviews Team at Hartismere Place

Thank you so much for taking the time to leave us feedback about your experience at Hartismere Place, your dad was a much loved member of our family.


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Review from P K (Resident) assisted by family/friend published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy living here as I could no longer live on my own. I have always found the staff and facilities excellent.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Hartismere Place is calculated as follows: ( (309 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 365 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Claire

Claire Martin

Job Title: Home Manager

Joined: 2022

I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up. 


I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  


I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 


Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends. 


Frequently Asked Questions about Hartismere Place

What types of Care is Hartismere Place registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hartismere Place provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hartismere Place have?

There are 60 Single Rooms.

What are the Facilities & Services at Hartismere Place?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartismere Place to the centre of Eye?

0.2 mile(s) as the crow flies, distance by road may be significantly further.