Hartismere Place

Castleton Way, Eye IP23 7DD
Submit a Review
9.8 131 Reviews
  • Hartismere Place, Eye
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities, and residents can bring their own possessions to help them feel at home.

A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life there is no reason for this to change, the team are on hand to support you.

Show Hartismere Place on the Map

Care Provided by Hartismere Place

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Martin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hartismere Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,615
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,615

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hartismere Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hartismere Place Reviews (131)

Total of 131, showing 41-60
9.8

Hartismere Place has a Review Score of 9.8 (9.830) out of 10, based on 31 reviews in the last 2 years. Over all time Hartismere Place has 131 reviews.

Overall Experience

  • 100
  • 29
  • 1
  • 0
  • 1

Date Published

131
5
18
31
100

Review from Samantha M (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After careful consideration and inspection of all the local care Homes, Hartsmere Place outshone the others. My first impression was confirmed after my mother had a successful three-week respite stay. From the initial conversations with the management team to our final goodbye with the carers, the staff's
professionalism and, more importantly, a genuinely caring human touch made for a comfortable and reassuring stay.
I can't thank you enough. My mother, who suffers from dementia, was vibrant and relaxed when I collected her, and her tone of voice was reinvigorated. The effect of happy stimulus. A joy to see and hear!
We will certainly be using the home again and plan to be Mum's permanent home in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen C (Son of Resident) published on 4 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hartismere Place throughout the pandemic and has always received an excellent level of care and attention. The staff have always shown compassion and affection during extremely difficult times. Whilst the circumstances around my mother's need for constant care are far
from what anyone in the family envisaged or wanted the staff at Hartismere Place have provided an environment that puts my mother's needs first and have always tried to provide the best possible home away from home for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy G (Son of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartismere Place has always had a special place in my heart since I used the care home for respite care for my late wife back in 2015. On this occasion, I arranged for my 95 year old Mother to sample the hospitality and comforts for what turned out to be almost an 8 week stay. The hosting, staff demeanour
and kindness and all round service extended to Mother during her stay was absolutely unbeatable. Accommodations, facilities and entertainment were first class and the Home was ably led by a great Manager and supporting team. I would not hesitate in recommending Hartismere Place and The Care UK Experience to anyone. I am confident of a return should Mother's health stay good. Bravo and thank you all once again for making my Mother's stay so enjoyable and memorable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old Mum spent the last couple of years of her life at Hartismere Place and now her best friend is a resident there and I can highly recommend it as a well-run, caring home. When my sister and I looked around homes in the area, we were attracted to the architecture and layout as well as the
pleasant atmosphere. The sunny dayroom at the entrance is more like a café than a reception area. Mum used to spend hours there watching what was going on. Sometimes we would have lunch together and I always found the food good. We came to appreciate the care and individual attention provided by the staff and in the last few weeks of her life, we realised it was more than that – it was loving care. Mum passed away and now I visit an old friend of hers from South Yorkshire. On my first visit I was amazed to be welcomed by three staff I knew. The family of my Mum’s friend lives in North Norfolk and in London but they feel the care she receives at Hartismere Place is well worth the journey.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Resident) assisted by family/friend published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy here. Very well looked after. Nothing is too much trouble for the staff. Very friendly environment. Spotlessly clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Respite Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My reception by all staff was very good and made me feel confident of being treated well. The facilities and activities were very good and the food and drink were always available. Overall, the atmosphere in the home was always friendly and happy and cheerful. A pleasant situation to be in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew S (Son of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in April 2022 in the nursing care section of Hartismere Place after being at 2 or 3 other care homes prior to this, and I have to say Hartismere Place is in a different league from the others.
It's modern, clean, well designed with a good layout, has a really professional feel
to it without being too sterile and still feels like home.
The staff are caring and professional and very welcoming to us when we visit; nothing is too much trouble. It's so reassuring knowing that my mum is in such a fantastic place, and I know that she will be getting the best possible care.
The rooms are of a good size and again don't feel like an institution but feel homely, and the little cabinet outside each room where you can put some artefacts or information about the person being cared for is a lovely touch.
Thank you to everyone for your tireless hard work and commitment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz H (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t find fault with this residential home at all. The staff are particularly wonderful, they are so kind and thoughtful towards my mother and nothing is too much trouble. Regular meals with lovely choices, tea and coffee on tap, peace and quiet or chat with others, whatever Mum needs, it’s there
for her. Thanks to everyone looking after her, you all deserve medals, especially one member of staff on Ash Suite who has gone above and beyond, thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann G (Niece of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting the care home in the last thee weeks and found every thing very satisfactory regarding patient who have been staying there.
Staff very friendly and helpfull at all times, lots of freedom for patients.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel M (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled better than we could’ve hoped for and far quicker than we thought possible. She hadn’t moved in over 60 years. The entire Team have not only taken great care of mum but us as a family. The peace of mind we have, knowing mum is so well looked after, is priceless.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isabel S (Stepdaughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother came to Hartismere Place initially for respite care when her strength took a nose dive in 2020. She felt very safe and well cared for from the start and quickly made the decision to be a permanent resident. She has brought many of her own items of furniture and decorative art into her
room and it is without doubt the place she calls home. She joins in all the activities and has made new friendships, loves the friendly young staff and the lively atmosphere, and her mental and physical health has improved since she moved to Hartismere Place. We were able to have her home phone line installed in her room so she can make and receive calls just as she always could, and can manage her own dental appointments, etc. as normal. She feels very much in control but with care.
Staff have all been willing to accommodate her requests and do everything possible to make her feel at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene M (Daughter-in-law of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came into Hartismere Place following a hospital admission. This was her fifth admission in not so many months. She did not seem to understand that deteriorating every couple of months and then being brought back from the brink by a hospital admission was not the way to enjoy her twilight
years. She is looking and feeling better than she has been for months which I attribute to the care and attention she is receiving. I have nothing but praise for the care and consideration of staff and management. Her room is light and airy, which she loves and she has enjoyed painting and exploring the garden. We now have peace of mind and can relax knowing that she is in capable hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stella H (Sister of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister has been in the home since January 2021, and during this time she has been treated with absolute professionalism and respect.
We are continually asked for our input and informed of any changes.
It's sad to see our sister deteriorate, but we couldn't ask for s better place for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare B (Solicitor of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the careful approach to infection control and the management of Covid 19. The care home staff were aware of the rules and guidelines. The home was very clean and my client's room was cleaned every day and damp dusted. Although the temperature in my client's room was warm my client
could adjust the heating appropriately to her requirements.
The staff were courteous and polite and greeted me in a kind way ensuring that I was aware of my surroundings.
I observed medication being administered by a qualified nurse and was pleased by the manner in which this was dispensed. The nurse explained what the medication was for before asking my client to take them.
My client was able to join in all activities as she wished and expressed her joy at being able to be part of the gardening club. My client was treated with dignity and her privacy was upheld so I could conduct my private conversations in her own room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Friend of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and happy to help. My friend is leaving Hartismere Place and moving to another care home, staff have been helping and always asking if I needed any help with packing etc. I’ve been made to feel part of the homes staff over the last 3 years and will miss our little chats and
laughter.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevell B (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartismere Place is very good. The staff are so helpful and caring, its a relief to know Mum has such lovely people keeping her safe and well. They truly go the extra mile with their care not only for the residents but with the relatives too. They are remarkable people, doing a difficult job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Husband of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the management and staff here are approachable, helpful and clearly committed. Activities for the residents are a strong feature here with a dedicated "lifestyle" team. My wife recently had her 80th birthday and everyone really went the extra mile to make it memorable for her and her close family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager could not have done more, been kinder or more flexible to meet the very demanding needs of my mother. The staff were kind and patient.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and supportive and help in numerous ways when walking and mobile, when visiting the toilet and buildings by offering physical support and guidance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique and individual care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Hartismere Place is calculated as follows: ( (309 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 365 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Claire

Claire Martin

Job Title: Home Manager

Joined: 2022

I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up. 


I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  


I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 


Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends.