Hartismere Place

Castleton Way, Eye IP23 7DD
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9.8 131 Reviews
  • Hartismere Place, Eye
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities, and residents can bring their own possessions to help them feel at home.

A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life there is no reason for this to change, the team are on hand to support you.

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Care Provided by Hartismere Place

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Martin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hartismere Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,615
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,615

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hartismere Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hartismere Place Reviews (131)

Total of 131, showing 61-80
9.8

Hartismere Place has a Review Score of 9.8 (9.830) out of 10, based on 31 reviews in the last 2 years. Over all time Hartismere Place has 131 reviews.

Overall Experience

  • 100
  • 29
  • 1
  • 0
  • 1

Date Published

131
5
18
31
100

Review from H J (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We put my mother into Hartismere Place on 24th December 2019, believing she'd receive the excellent care we were promised.
The considerable medical history I gave the supervising staff was not passed on to carers on the ward.
Staff promised they'd ensure she kept her mobile phone with her and help
her answer it so friends and family could check on her. They didn’t.
They promised she would be involved in numerous activities to keep her occupied. She wasn’t.
Despite her chronic ill health, they decided they couldn’t enforce elevating her legs despite it being a prerequisite in hospital.
They didn’t know when she’d had vital blood tests checking her kidney function, and failed, even with supervision, to ensure she swallowed all her tablets.
There wasn’t a single point of contact who seemed familiar with my mother, her health or her state of mind on any given day.
She fell and we weren't notified. Mum told me.
There's so much more but I'm limited to a 1000 characters.

Reply from Samantha Debenham, PA to Marketing Director at Hartismere Place

Thank you for taking the time to write a review for Hartismere Place – we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to residents. At Care UK, we pride ourselves on the care we provide and for enabling, supporting and encouraging residents with full mental capacity to make choices about their care and how much they would like to be involved in day to day activities. We also ensure that residents in our care are supported to maintain their independence, including visiting the toilet if independently mobile. We can assure you that all information provided on the pre-admission assessment for your mother was followed by the care team and the team have always ensured she is given the right to make choices regarding her care provision and activity involvement. As always, the home manager is always happy to listen to your feedback and discuss matters over the phone or in person and will be available should you need to discuss any further concerns.


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Review from Christine J (Daughter of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The group is of an extremely high standard with excellent care facilities. I would certainly have no hesitation in recommending anyone looking for a care home for their relatives. The only down-side is the standard of food provided. If this could be improved, I would give it a 1st class recommendation.

Reply from Samantha Debenham, Personal Assistant at Hartismere Place

We would like to thank you for taking the time to write a review for Hartismere Place care home. We’re pleased to see that you have scored positively for the overall standard of the home, including your excellent score and comments regarding how you would recommend us. We also thank you for your high scores regarding the rooms, staffing and the home’s safety and security. Regarding the quality of food at Hartismere Place, we value your feedback and are always looking for ways to improve our service - we welcome you to approach us at any time to discuss your concerns. Our Home Manager operates an open door policy and is always happy to discuss how to improve life at Hartismere Place. Recently the home held a relatives' Zoom meeting and surveyed the residents, and following the feedback from this, we are making some changes. Thank you again for your valued comments.


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Review from Neil H (Nephew of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very clean, bright and tidy. The front line workers are of the highest standard and show great care and passion in the dementia section.
They also show enthusiasm and kindness for my auntie. I'm glad I chose Hartismere for her care.

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Review from Rindy C (Wife of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Hartismere Place since May 2019. When you first enter you are made to feel welcome immediately. It’s very relaxed and friendly. The coffee shop is such a good idea - my husband is in a wheelchair and he always looks forward to going for a coffee and a cake when we visit.
It doesn’t seem like a care home. The staff are always friendly and they know the residents by their names. Everywhere is always clean and spacious with all of the bedrooms having an en-suite wet room. There are no nasty smells anywhere which sometimes is quite obvious in other care homes. The dining rooms are light and airy and there is a choice of dishes every day. I wouldn’t hesitate to recommend Hartismere Place for their loved ones.

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Review from M H (Brother-in-law of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Modern care home, pleasant surroundings and caring staff. Many activities available for residents to take part in.

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Review from S H (Sister of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Even in these difficult times I found the transferring of my relative from home to be a resident very easy. Staff are helpful and the care very good.

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Review from L C (Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home very satisfactory, the staff are very friendly. Very clean and tidy, the food is very good and served properly.

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Review from Jo P (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartismere Place welcomes everyone immediately. From the friendly helpfulness of reception staff, the family coffee area, the professional office staff, the 'family' feeling from the care staff and the gardens to beautiful en suite rooms and delightfully 'homey' sitting rooms and dining rooms.
The
visible staff earn many thanks but there are also a large number of mainly unseen staff. The kitchens who provide excellent food that suits the residents' care needs. The laundry that ensures all is kept fresh and pressed. The cleaners who go the extra mile to help.
I could not wish for better care for my mother. But it doesn't stop at care it also includes entertainment in the form of trips out, cinema, singing, exercises and games.
Putting together the care and the stimulation my mother receives ensures that I can be completely sure that she is living life to the fullest in a really safe environment.
Thank you to everyone at Hartismere Place.

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Review from N S (Grandson of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's peace of mind knowing that my grandmother is well looked after. She has got someone on call if she needs them. The home is always clean and tidy when we come to see her.

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Review from Cynthia J (Respite Resident) assisted by family/friend published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place to recover, the care cannot be beaten. Staff very caring and helpful. Nothing is too much trouble. Many come back again.

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Review from P K (Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here. I couldn't live alone in my own home. Here I have everything I need. I have a very comfortable room. All the staff are kind and helpful. I enjoy all the food; meals are always on time. Everywhere is clean and tidy. Entertainment and outings arranged for us. Cups of tea brought
to us. I couldn't ask for more. Thank you all.

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Review from J S (Friend of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visit, there is always a nice and friendly atmosphere.
Our friend is happy and contented.
Refreshments are always a nice welcoming, and we recommend to anyone.

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Review from Angela H (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a stressful time finding a placement for my day that could cater for his needs, he is finally at Hartismere Place where all the staff have made both Dad and I so welcome. He is well cared for and the food is amazing. Activities are suitable for my dad and the 24hr care is there for him.

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Review from Ellie C (Daughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for taking good care of Dad while he recuperated after his stay in hospital, your kindness and patience has been much appreciated.

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Review from J A (Niece of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I came to look round here in November and were impressed with the care home and friendly environment. The manager explained things and how it all works in a clear manner.
When my uncle arrived, he soon felt at home, and he decided to stay quite quickly. Everyone is helpful. It is good
that he has 24-hour care.

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Review from L A (Resident) assisted by family/friend published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel welcome; everyone is friendly.
Meals are very good and mostly on time.
The carers are helpful and kind.

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Review from P K (Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone has been very kind and helpful to me since I have been here. Everywhere is clean and comfortable. Meals are very nice and on time, family and friends come to visit me.
I am happy here.

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Review from Tony J (Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the home to be acceptable, but the overall rating could be better if a few organisational details were taken care of. e.g. the home uses a rather large number of agency staff. Often it is their first visit and they have minimal knowledge of the residents' requirements and the procedures within
the home. They don't offer the same level of service as that provided by many of the permanent staff. This applies particularly to the provision of medication - often late even when it's a timed dose and sometimes the wrong medication is offered. The home could also supply more information to residents - e.g. who is responsible for what task/event etc. I have used satisfactory rather than good for most of the sections because staff often don't have sufficient time to take their efforts to the next level. Not sure if this due to organisational failures or lack of staff.

Reply from Samantha Debenham, Personal Assistant at Hartismere Place

Thank you for taking the time to leave a review for Hartismere Place and for giving us your honest feedback regarding your experiences. We value feedback and are always looking for ways to improve the service we offer and provide to residents and their relatives. We understand that you have since discussed your feedback with the home manager which has provided some clarity around some of the concerns you have raised, but also that certain things have since been addressed and we are beginning to see some improvements. Please don’t hesitate to get in touch should you feel any further concerns – the manager's door is always open. Thank you once again for your comments.


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Review from H K (Son of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartismere Place care home is a very modern building, and the whole place is very clean both inside and out. All the staff are very friendly and are very professional in the way that they carry out their work.

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Review from J G (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived with mum, the staff were amazing, kind and helpful. The care has been great, especially the physios. Keeping us up to date with mum's progress, we would definitely recommend Hatismere Place.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Hartismere Place is calculated as follows: ( (309 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 365 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (91)

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Meet the Team (1)

Claire

Claire Martin

Job Title: Home Manager

Joined: 2022

I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up. 


I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  


I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 


Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends.