Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Hartismere Place has a Review Score of 9.8 (9.830) out of 10, based on 31 reviews in the last 2 years. Over all time Hartismere Place has 131 reviews.
Review from M K (Daughter of Resident) published on 30 September 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from K P (Son of Resident) published on 23 September 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from Jill C (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from Mary P (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Adine S (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from David B (Resident) assisted by family/friend published on 1 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from I H (Resident) published on 10 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Debenham, Personal Assistant at Hartismere Place
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We are sorry to hear that the food offering has not always met your expectations. I understand that our head chef has now meet with you to discuss your personal preferences and will continue to ensure there is something on the menu every day to suit your requirements. We take great care in our menu planning, taking feedback from residents, relatives and staff, to offer a variety choice that suits all residents tastes. We appreciate not everyone enjoys herbs and spices and we, therefore, ensure our sauces are served separately so that residents can choose how much or little they would like with their meal. We’d also like to assure you that continuity of care is important to us and we endeavour to use as little agency staff as possible, although there are occasions when this is unavoidable. Your constructive feedback is important to us and we have passed your comments to the home manager. Thank you again for taking the time to leave us a review.
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Review from C J (Friend of Resident) published on 6 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Tony W (Resident) published on 25 May 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Barbara B (Wife of Resident) published on 25 May 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from M L (Wife of Resident) published on 28 January 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from E F (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
The majority of staff are friendly and it is nice to see them speak to the residents, not just attend to their needs.
It was disappointing to see so many unfamiliar carers
Reply from Amy Wilson, AD at Hartismere Place
We’re grateful for your feedback and are delighted with the positive comments around our activities and trips out. Regarding your comments on our team, we use a key core team on Oak suite, so that residents see familiar faces every day. We also rotate staff through the unit as part of their induction and development and this helps to ensure that a number of staff within the home are familiar with the residents. As a guide, we have four members of staff on Oak and would never assign more than one carer who is not familiar with the unit on at any one time. On the day shift, we used no temporary staff on Oak during July. I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week.
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Review from Rosie R (Daughter of Resident) published on 28 June 2018
Submitted via Website •
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4.0 out of 5
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Review from Wendy C (Daughter of Resident) published on 14 June 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Management of the home has also improved in the last 8 months, it feels to me that the staff are valued as well as the residents which is as it should be.
All in all, I am very happy with my mum's care - we are very lucky that we can relax in the knowledge that mum is in a safe and happy place.
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Review from Gwendoline M (Resident) published on 30 May 2018
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5.0 out of 5
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Review from Stella S (Resident) published on 30 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Janina H (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Kevin H (Son of Resident) published on 15 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Kim S (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Heather B (Daughter of Resident) published on 1 May 2018
Submitted via Website •
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Overall Experience
4.0 out of 5
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The Review Score of 9.8 (9.830) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.830 for Hartismere Place is calculated as follows: ( (309 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 365 Ratings = 4.83
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Recipient:
Care UK
Date: Wednesday 21 Aug 2024 More details
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Job Title: Home Manager
Joined: 2022
I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up.
I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.
I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere.
Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends.
