Hartismere Place

Castleton Way, Eye IP23 7DD
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9.8 131 Reviews
  • Hartismere Place, Eye
Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They also run a day club designed for older people in the local area.

The home is designed to support a fulfilling, varied and comfortable lifestyle. Residents can enjoy the in-house café, hair salon and cinema room. Each bedroom has en-suite facilities, and residents can bring their own possessions to help them feel at home.

A daily activities programme is tailored to the interests of residents. If you've been a keen cook or gardener all your life there is no reason for this to change, the team are on hand to support you.

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Care Provided by Hartismere Place

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Martin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hartismere Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,615
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,615

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hartismere Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hartismere Place Reviews (131)

Total of 131, showing 101-120
9.8

Hartismere Place has a Review Score of 9.8 (9.830) out of 10, based on 31 reviews in the last 2 years. Over all time Hartismere Place has 131 reviews.

Overall Experience

  • 100
  • 29
  • 1
  • 0
  • 1

Date Published

131
5
18
31
100

Review from Kathleen S (Wife of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to all the staff at Hartismere Place for making my husband's stay here so pleasant. It has been an enormous help to us as a family to know that he is being so well looked after by such kind and caring staff.

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Review from Anthony W (Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff excellent and helpful, keep active and have my independence and group activities and meet fellow residents along with friends and family, meaning lifestyles, along with group exercise sessions involving stimulations and entertainment, also the cinema and films.

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Review from Jean M (Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to express my sincere thanks and gratitude to all the staff on Oak Wing you showed respect, encouragement, understanding and empathy towards my mother for one and a half years prior to her death last week.
I am especially grateful for the end of life care you selflessly gave her until the end.
I am so appreciative of the fact you allowed her to die in her own bed as she would have so wanted. Once again my grateful thanks.

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Review from Jackie B (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Hartismere Care Home as part of a rehabilitation program after suffering drug withdrawal (hospital withdrew her Parkinsons drugs in error) and continual urine infections. Her recovery here has been remarkable. She now enjoys life and her day to day care has given her a lease
of life she has never had - which is to be cared for rather than her caring for her family. I've never known her so happy and content!

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Review from Ian B (Son-in-law of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We checked a number of care homes before selecting this unit. It is 2 years old and built over 3 floors, bright and airy with good access to the property and gardens. The care is provided by a combination of attention by trained nurses, carers, visiting GPs and paramedical staff, as well as hairdressers,
chiropodist etc and the treatment is of the highest standard. The concept of care is using a 'family' grouping and staff and patients are encouraged to mix together with visitors to provide a superb standard of care which we assessed as unsurpassed in the area. This care home is really worth considering!

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Review from Lisa (Daughter of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Hartismere Place went out of their way to make my mother comfortable but also made me feel so welcome when I visited. I could not recommend them highly enough. Thank you.

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Review from Oliver G (Friend of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Hartismere Place staff very welcoming, they are so friendly and very good to all the residents, each and every one of them.

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Review from Alison V (Friend of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful and there are always plenty of activities going on. The coffee shop is very bright.

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Review from D C (Wife of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers in the home show endless patience with all residents but especially for those with dementia. They are treated with dignity and respect and their every need catered for.


The home is well run with enjoyable meals and events arranged for the residents are varied and enjoyable. Designed to

stimulate as much as possible. The cheerfulness of the staff make this a happy home.

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Review from Carl B (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everything perfect. The carers are excellent, as they should be. They could not be kinder or more helpful. The home is very clean and tidy.

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Review from J B (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a lovely atmosphere in Hartismere Place. All the staff are always smiling and welcoming. Everyone is so helpful and friendly, cleaners, kitchen staff, carers and office staff, nothing is too much trouble. Dad has been welcomed into the Hartismere Place family and has settled into his comfortable
room. He appreciates having some of his furniture and his own television in his room and he loves sitting out on his patio and being wheeled around the gardens. There is always a peaceful spot to be found but also plenty to do thanks to the activities manager and the carers. Dad says "he couldn't be in a better place"

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Review from Mary P (Respite Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has recently spent a total of 3 weeks at Hartismere Place and my overall opinion of care is one of satisfaction. He appeared happy whilst there and was well looked after. The home seems well managed and has a happy atmosphere. Activities seemed somewhat lacking (there was staffing change
over difficulties). Music would greatly benefit those who don't watch TV (my husband). On site, a permanent matron with whom to discuss any queries would be a great advantage and an asset to the nursing home.

Reply from Samantha Debenham, Marketing Support Administrator at Hartismere Place

Thank you very much for your feedback Mary and for your positive comments regarding the care provided at Hartismere Place and management of the home. We are glad that you found that the home has a happy atmosphere and do our best to make this a home from home for residents. With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with both group and individual activities. Our team strive to provide a variety of daily activities that everyone can enjoy and they are always keen for feedback or requests. However, we do take your concerns seriously and will pass your comments to the senior management team.


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Review from Moya L (Daughter of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident since the opening of Hartismere Place. She had dementia but despite her difficulties, she was happy and settled. She died in June 2017. The end of her life came quite suddenly during that difficult week. The care home staff supported us all and offered my mother the most
sensitive, loving and dignified care imaginable. Unfortunately, she died in hospital but all the preparations were in place to receive her back at the home and I cannot thank them enough for their efforts, meticulous attention to detail and the compassion they extended not only our mother but the whole family.

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Review from Brian C (Friend of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Received unfailing help in securing a continuing place for a 92-year-old resident whose financial arrangements meant switching from private to local authority funding. The initial concern was that a move to another care home would resist but a converted response by the staff at Hartismere Place in co-operation
with social services, allowing an agreement to be reached that overcame what would have been a distressing experience for the resident.

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Review from Peggy H (Wife of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful for help and care given to my husband while in your care. This includes staff care to him

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Review from Fred B (Resident) assisted by family/friend published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main asset of the home is a caring and friendly staff and no task is too big.

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Review from Ian P (Nephew of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have visited my aunty lots of times, I can only say how much I appreciate how well Hartismere Place looks after her. She wants for nothing, it's a home from home. She has told the wife and I how well she is looked after. I have performed here to or three times on the accordion and have always been
well received which make us feel really great and I know the residents enjoy us as well.

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Review from Jennifer G (Niece of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Hartismere Place since July and is very happy there. She rates the carers very highly, and also the food and surroundings. Personally, as her niece and next of kin, I have found that everyone I have had contact with is extremely friendly, helpful, caring and approachable,
from the administration staff, right through to the cleaners. What more could one ask for - well-done everyone!

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Review from J K (Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the building, the rooms and especially the kind and care of the staff. What I didn't like was the scant attention of the doctor, bless him as I dare say he is very busy. The team of senior nurses was exemplary. The junior staff nurses very willing, smiley and couldn't do
enough for me. I am truly grateful. The go-home team were very confident and helpful. I was overjoyed my dog could visit.

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Review from John F (Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have recently stayed for 2 weeks at Hartismere House. It was a pleasant experience, more like staying in a comfortable hotel rather than a care home.
Any small fears I may have had disappeared very quickly and I soon felt relaxed and secure.
Most of the staff were always kind, caring and always
prepared to go that "extra mile" to help. Everyone agreed that the food was consistently very good. I would not hesitate to recommend Hartismere to any friends and family.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Hartismere Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Hartismere Place is calculated as follows: ( (309 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 365 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartismere Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (91)

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Meet the Team (1)

Claire

Claire Martin

Job Title: Home Manager

Joined: 2022

I’ve worked for Care UK for nearly a decade now. Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up. 


I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  


I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 


Outside of work, I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends.