Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.7 132 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.

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Care Provided by Derby Heights Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynn Bennett (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Derby Heights Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.


  • Parking

  • There is a visitors car park to the side of the home.


Derby Heights Care Home - Avery Healthcare Reviews (132)

Total of 132, showing 1-20
9.7

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.705) out of 10, based on 26 reviews in the last 2 years. Over all time Derby Heights Care Home - Avery Healthcare has 132 reviews.

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Review from Jo F (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became very unwell and unsafe to be at home alone so we made a family decision to get her into some emergency respite while we sorted a more permanent solution. She had stayed at Derby Heights for respite a couple of year ago and because we were so impressed they were are first place to contact.
From the moment I made the initial call Derby Heights team were so helpful and reassuring at such a difficult time for us. They found mum a room at very short notice. The care home is absolutely fantastic and has more the feel of a luxury hotel. Mum is in for 4 weeks and has recovered so much better with all the excellent support from all the team members, the excellent food and the overall great atmosphere as soon as you walk in. As a family since mum has been in respite we have felt so relaxed as she is very safe and well cared for, which gives us time to breathe ourselves. If mum does need to move into a permanent are home in the future Derby Heights will be our first call. A great team.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for your review, it is very much appreciated. We were delighted to have mum stay with us and see the improvement she has made during her stay. It is pleasure to play a part in her recovery so that she can return home. Thank you again.


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Review from P H (Son of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care home for about 6 months. He has settled in well and he seems very contented in the home. The staff seem to be very supportive and my father seems to respond well to them. We as a family have no concerns and feel that he is being well looked after.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

How kind of you to give your feedback, it is very much appreciated. From the day your father arrived with us he settled in and took part in activities and socialising with staff and residents alike. It has been lovely to see him enjoying his food and to this day he remains a smiley, friendly member of the Derby Heights family.


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Review from David H (Son of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had a wonderful time at Derby Heights during her recent respite stay. She has never stopped talking about the events held during her stay and the lovely people she met. Her only complaint was the noise, being used to living alone mum found the TV in the adjacent room to be intrusive. The garden
room was superb with clean fresh surfaces and fittings in good order. Mum wouldn't hesitate to stay at Derby Heights again if the opportunity arose.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your feedback, we appreciate the review as it helps us to continually improve. It was a pleasure to have mum stay with us for a second time. I am so pleased to hear she enjoyed the activities, it was lovely to see her engaged and also making lots of friends. We certainly look forward to her next stay with us!


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Review from R S (Friend of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant. Staff seem happy which means the residents do too.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your feedback, it is very kind of you to send a review. I believe that one of our great strengths is a friendly, welcoming and relaxed atmosphere which is beneficial to staff, residents and visitors alike. Your feedback is a testament to that, thank you again.


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Review from D P (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been at Derby Heights since April my mother with dementia, and my father with major mobile issues. My mother has thrived since arriving and looks so much. My father not so much, but we know that someone is watching out for him 24 hours a day.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your feedback, it is very much appreciated! It has been a pleasure having mum and dad stay with us and become part of our Derby Heights family and particularly to see them take part in minibus trips and activities.


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Review from T M (Relative of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit at least twice a week. Very friendly staff. The rooms are lovely and usually clean. My family member who is a resident is not always a fan of the menu but does say it's improving. She is well cared for and the staff have all been lovely and engaged with her.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We are so grateful for your feedback it is very helpful to all the staff in order to enhance the experience for our residents. We have implemented a Food Group Meeting with residents and the Head Chef to discuss menus and preferences, this is open to all residents. As a result, we have changed our menu to reflect the feedback received. Additionally, the Chef visits each resident on a monthly basis along with a member from every department of the home, to check that we are meeting their wishes and needs, as part of our Resident of the Day initiative.


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Review from P L (Son of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum felt very comfortable at Derby Heights and said everyone was kind and supportive. The standard of care was very good. She made a lot of friends (both residents and staff) and was sad to leave. Thank you for making her experience a great one!

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your review, it is so kind of you to take the time to share your feedback. We loved having mum stay with us, the staff and residents were very sad when she left, although we were delighted that she would be closer to the family for visits. In a short time with us, she became an integral part of the group and enjoyed many activities. Please send our best regards to her.


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Review from Karen T (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the level of care mum and dad received at Derby Heights. All the staff were very approachable and the care team did an excellent job with mum's complicated needs. The care ran through the whole building whether it be maintenance, housekeeping, laundry and they always had
time to pop into mum's room and show a genuine interest. As a family, we were able to relax knowing they were well cared for and had friendships with other residents. Whether it be grandchildren or great-grandchildren visiting we were all made to feel so welcome.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We were privileged to care for both parents at different times and most latterly mum. We have all had a very special relationship with all members of the family which we have benefitted from as a care home and it is lovely that you still drop by and visit. It is so appreciated that you have taken the time to share your thoughts with us and we are delighted to hear that you were happy with the care and compassion of our team.


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Review from I P (Next of Kin) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Derby Heights is always a pleasure to visit. The facilities are of a high standard. The staff are always welcoming and extremely helpful. The atmosphere is always happy and friendly. Residents appear happy. I'm very pleased that my relative has settled well and is being well cared for.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

It is lovely to hear your feedback and we appreciate you taking the time to send in a review. We are pleased that you are happy and that the staff are welcoming and helpful, it is always a pleasure to have you visit and we are delighted that you have chosen us to care for your relative.


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Review from W H (Sister of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister regularly and am always pleased with how she is treated, professionally but with kindness the staff are always cheerful and greet me with a smile. I would recommend Derby Heights to anybody in similar circumstances as my sister.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your review, we very much appreciate your feedback. It is lovely to hear your thoughts on the kindness and professionalism of the staff I will be sure to pass your comments on to the team. It is always a pleasure to see you when you visit and we value having you as part of our Derby Heights family.


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Review from Cherry H (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother was feeling vulnerable at home and asked us to find her somewhere for a change of surroundings. Derby Heights was able to offer her 8 days of Respite accommodation at quite short notice. My mother wasn't sure why she was there, having forgotten she had asked for a break and so
was not the most receptive to the facilities and activities on offer as she didn't accept that she had dementia, and felt that she was in the wrong place. She did however eventually emerge from her room to join in with some of the lovely activities and at times enjoyed herself. She loved the food and the staff but isn't yet ready to stay longer. The family was very pleased with the overall care and kindness of the staff and will certainly consider Derby Heights for longer-term accommodation when the time comes.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your feedback, we appreciate the time you took to review us. We worked hard to encourage Mum to get involved and were rewarded with some meaningful engagement and photos of her smiling and enjoying herself. We were also pleased to see her enjoying her meals and giving her own positive feedback to us about them and also the staff. We would be delighted to welcome her back anytime.


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Review from S H (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was initially looking for a care home for my 91-year-old mother Derby Heights Care Home immediately stood out as my top selection. My mother moved there in January 2024 and with the care and support of the staff, she has settled in very quickly. She is enjoying all the events on a daily basis
and has met and made some new friends that keep her active something I could not officer if she had remained in her own home.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We are so grateful for your review, it is important to have feedback from relatives and residents. We are pleased to have mum as part of our family, and it has been so rewarding to see her friendships with other residents develop and flourish. Thank you again for taking the time to submit your review.


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Review from L D (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the level of care that my mother has received. She had always dismissed the idea of a care home but the luxurious and high-end decor of Derby Heights gives her the feeling of being in a top hotel. She loves the garden, enjoys the varied activities and is satisfied with
the meals. The staff are respectful and make an effort to get to know each resident so that they know what the person wants and expects of them. I would recommend Derby Heights to anyone considering a care home.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We are so grateful for your feedback, we are glad that you as a family are pleased with Mum's care and also that Mum is happy. It is a pleasure to have Mum stay with us and help us take care of the wildlife in the garden - the squirrels are very well-fed! Thank you again!


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Review from F G (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in your care home 5 visits for a week or more. The overall experience has been truly amazing. Watching how all the staff are with my dad and others is very special. They cannot do enough for you with such a friendly, caring, happy professional manner, it is very moving and comforting
to see. The standards across everything are fantastic feels like a hotel - cannot thank them enough for all they do.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to send a review, it is so helpful to prospective residents and also to our staff who will be delighted with your feedback. We so look forward to Dad's visits he lights up the room and is always so positive and engaged. We have him in the diary for the next visit and are ready to welcome him and you and Mum back to the home soon. Many thanks.


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Review from A C (Respite Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my respite care in Derby Heights. The staff have been kind and helpful. It is a pleasure to be in such beautiful surroundings. Thank you for a comfortable stay.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your review, it is very much appreciated. It was a pleasure to have you stay with us and we are so glad that you enjoyed your respite stay. We hope you are settling in at home and you are welcome back for a visit anytime.


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Review from Jayne M (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family put Mum into Derby Heights when she was diagnosed with dementia after 12 months of worry and upset. The home is a lovely place for Mum to live; she has made friends with other residents and joins in with alot of the activities with them. The staff are first class and very welcoming
to us when we visit on a regular basis. Mum's room is always clean and tidy, as are the communal areas. She is happier and more settled than she has been in many months, which is down to all the exceptional staff that work there. There are lots of activities that take place, including ones for special occasions that family can go along to and enjoy. We are informed of any difficulties that Mum may have and are updated on all medical concerns promptly.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for a wonderful review; it is a testament to the dedication and effort of the whole team, I will pass on your comments to them all. It has been so rewarding seeing Mum flourish and enjoy her time with us. She has settled in well and developed a solid friendship group and her mobility is improving every day. Thank you for choosing Derby Heights; we are glad to have you as part of our family.


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Review from G A (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking for extra support for Mum following a fall, we contacted Derby Heights. We had never thought about needing this support, so their advice was invaluable. We were guided through the process of settling Mum into Derby Heights, where she is now thriving!! We have been made so welcome
by all the staff at the care home.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for your kind review; it is very much appreciated! It has been a pleasure to meet all the family and have them take part in our activities. It is wonderful to see Mum making friends, joining in with everything and building her confidence.


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Review from J D (Daughter-in-law of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home - staff are friendly and approachable and the level of service is high in all respects. Good variety of on-site activities and outings to other venues makes life much more interesting and varied for residents.
The standard of meals is superb. Really pleased that my mother-in-law
lives at Derby Heights and that the staff respond to her needs so well.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for taking the time to review Derby Heights, what a lovely testament to the hard work the entire team put in. We are delighted to have your mother-in-law with us, she always takes an active part in the activities and enjoys a good sing song! I will be sure to pass on your feedback to the whole team.


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Review from L L (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Derby Heights have been extremely helpful in getting my mum settled. They guided us through the process from start to finish with no pressure or hard sell.
They are continuing to update us and also updating and adjusting Mum's care as needed.
Would recommend Derby Heights and I have visited
2 other Avery homes and their care is consistent across the group.
They think about the residents' needs. Their processes are tailored to suit the best possible solutions for the residents.
There are plenty of optional in-house activities, good food and there is always someone around for a chat. My mum is loving the home despite her Alzheimer's and is thriving.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights. It is wonderful to hear that we have met your expectations from the beginning of the process and are continuing to do so. Meeting the residents' needs is our highest priority and seeing your mum settle and enjoy her stay is a great reward for us. I will pass on your comments to our team.


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Review from Amanda H (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Derby Heights was the perfect place for Mum to stay for respite while her new bathroom was installed. All the staff were very friendly and went out of their way to make her feel at home. She really enjoyed the food and privacy afforded in her lovely room. Mum likened her time in Derby Heights as staying
in a nice hotel. I was really worried how Mum would cope not being in her own home, but she did settle well and the staff were always on hand to assure me she was alright.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

What a delight to receive such great feedback, thank you for taking the time to review Derby Heights. We are pleased that yours and Mum's experience was positive and that our team met your expectations. We loved having Mum with us, she got involved in all of the activities and made some great friends. Please pop in for coffee and a slice of cake anytime you are passing, we would love to see you both again.


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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (230 Excellents x 5) + (73 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Lynn

Lynn Bennett

Job Title: Home Manager

Joined: 2024

Lynn joined Derby Heights in February 2024 and has a long history of working in the care industry, particularly specialising in elderly care. She has been both a Regional Support and Regional Manager as well as 20+ years experience of in Home Management. Lynn's obvious passion for the care sector stemmed initially from trying to source quality care for family members, and she has built on this personal foundation to establish a solid career. She lives locally and has a good insight into the local area and people. Lynn is a hands-on manager who is most likely found out on the floor with the staff and residents.


Denise

Denise Mclauchlan

Job Title: Deputy Manager

Joined: 2025

Denise has enjoyed a 27 year career in care, covering a broad spectrum of specialities including, elderly, dementia, mental health and learning disabilities.
She lives in the East Midlands with her two Shi-poo dogs and spends her time socialising with friends, walking and enjoying time with her family.


Laura

Laura Wood

Job Title: Customer Service Manager

Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.


Joanna

Joanna Hunt

Job Title: Head Housekeeper

Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.


Janet

Janet Greaves

Job Title: Head Chef

Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.


Mark

Mark Macdonald

Job Title: Maintenance Operative

Joined: 2024

Mark joined the team as a Maintenance Operative in 2024.


His background is in the building trade, and he is embracing the new challenge of a care setting, Mark is particularly enjoying chatting with the residents and helping to fix things for them.


Mark is a family man with two children and a granddaughter and regularly gets roped into looking after the family's pet rabbits and tropical fish.


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Lena Patrick

Job Title: Administrator

Joined: 2023

Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.


Frequently Asked Questions about Derby Heights Care Home - Avery Healthcare

What types of Care is Derby Heights Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Derby Heights Care Home - Avery Healthcare provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Derby Heights Care Home - Avery Healthcare have?

There are 65 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Derby Heights Care Home - Avery Healthcare?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Derby Heights Care Home - Avery Healthcare to the centre of Derby?

2.8 mile(s) as the crow flies, distance by road may be significantly further.