Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.7 132 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.

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Care Provided by Derby Heights Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynn Bennett (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Derby Heights Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.


  • Parking

  • There is a visitors car park to the side of the home.


Derby Heights Care Home - Avery Healthcare Reviews (132)

Total of 132, showing 21-40
9.7

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.705) out of 10, based on 26 reviews in the last 2 years. Over all time Derby Heights Care Home - Avery Healthcare has 132 reviews.

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Date Published

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Review from J O (Respite Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Derby Heights for two weeks respite after having a hip operation. My stay was comfortable and very glad I had chosen this home.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for taking the time to review Derby Heights. It was a pleasure to look after you whilst you recuperated, and even better to see you improving everyday. We send our best wishes and hope you continue to flourish at home.


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Review from A W (Respite Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was pleasing to find that every single member of staff, whether cleaning or maintenance, was interested in the welfare of residents and always willing to help in any way possible. Nothing was too much trouble. The only disappointment was the quality of food (cooking), often overcooked and lacking
flavour. Good ingredients ruined by poor preparation. The bread was very poor and sandwiches very disappointing.

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Review from G C (Son of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment my father walked into Derby Heights the staff greeted him in a courteous and friendly manner. We were escorted to his room which was ready with a welcome card and chocolates (I wanted to stay). I observed staff interaction with other residents which was such a positive for me,
I know I'd made the correct decision for my father's stay. Attention to detail is second to none. On his departure 100% correct decision as my father looked great. Staff informed me how Father was doing too.

Reply from Jackie Naylor, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your very kind review of our home. We are so pleased that you had such a positive experience with the respite care your father received. Going away and leaving your loved ones in the care of others can be a very daunting experience and we are so happy that this gave you the opportunity and confidence to enjoy the relaxing break that you very much deserve. Your father is welcome at Derby Heights Care Home anytime and all the staff loved having him stay with us. We hope to see you both again soon.


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Review from P C (Respite Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very well looked after on my short stay at Derby Heights.

Reply from Jackie Naylor, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for such a wonderful review of our home and we are so pleased you felt well looked after during your stay. We are immensely proud of the care and support our staff show to all of our residents and will ensure your compliments are passed on.


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Review from Chris M (Son of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 93 and was diagnosed with dementia a few months back. Happily, she was given the opportunity to move into Derby Heights.
She found it rather difficult to reorientate at first, having lived alone in her own house for years. But now – in such an incredibly short space of time – she is settled
and enjoying a brilliant, new and much more social life.
This is all thanks to the concerted effort and continued, gentle encouragement from the lovely, caring team. They are angels.
I found Mum’s sudden change of situation quite hard to cope with. But the team showed as much care for me as they did for my mum. They've made a very difficult situation so much easier for the both of us, and the rest of the family too.
Even if I had the biggest shovel in the world, I could not heap any more praise on the team at Derby Heights – for all they've done for my mum. Their incredible care has given her back her life.
It’s wonderful.

Reply from Jackie Naylor, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for your truly wonderful review of our beautiful care home. We are very proud of our kind, caring and patient staff and we are all so happy to know that this has made such a difference to your mum. We know that moving into a residential home can be a very difficult time and we do try very hard to make the transition as easy as possible for all concerned. We will continue to provide your family, your mum and of course you, with all the support needed for her to continue to live her life to the fullest.


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Review from J M (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was not well this morning. The staff were very prompt with dealing with the situation and treated Dad with great respect. An ambulance was called which arrived quickly and the ambulance people were excellent in assessing and treating Dad. The care home staff were wonderful throughout and Dad and
I can't thank them enough.

Reply from Jackie Naylor, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for your kind comments. We are very proud of our responsive, respectful and caring staff. We are so pleased your dad has made a speedy recovery and is back enjoying the facilities here at Derby Heights Care Home.


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Review from S C (Granddaughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my grandma regularly. I also, on occasion, bring my children and they are made to feel so welcome by all of the staff. It is a very warm and friendly place to be and has allowed us to make some wonderful memories in these later years of my grandparent's life.

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home. We are delighted to hear that you enjoy your visits to the home to see your grandma and that you and your children are always made to feel welcome. It is so nice that you are making happy memories. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from K A (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Derby Heights Care Home has been very comfortable and all the staff have been pleasant and helpful. One little suggestion I would make is that supper should be one hour later. Having had a very nice lunch at 1 pm, I wasn't ready for supper at 5 pm.

Reply from Gaynor Smart-McCann, Home Manager at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home. I am so glad you enjoyed your stay with us. We will take your point on board regarding the timing of the meals and speak to our culinary team to see if we can be more flexible for anyone who feels the timings of certain meals are not working well for them. Best wishes, Gaynor.


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Review from A P (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Derby Heights for over a year now and is very settled. Family visit regularly and we are always welcomed and know that Mum is well cared for. On a recent visit, it was so lovely to see a few nursery children visiting and completing puzzles with the residents' help. The atmosphere
is always calm and friendly, it is immaculately kept and all Mum's laundry is beautifully looked after. The meals are excellent and the activities staff are amazing considering how many residents need entertaining. We are so pleased we chose Derby Heights and cannot praise all the team enough for their dedication and care. It felt like such a happy place last week, and back to normal after covid, thankyou.

Reply from Sarah Goswell, Marketing Assistant at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home in Derby and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our staff team go over and above the standards on a daily basis in order to provide an exemplary level of care. We are pleased to hear that the choice of activities provided by our well-being team are so well received, including intergenerational activities. It is a true pleasure to have your mum as part of our loving care community. Your feedback is invaluable to us; I will be sure to pass on your kind words to the rest of the staff team. Best wishes, Sarah.


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Review from B W (Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant place. Everyone very kind and thoughtful, mostly. Not enough staff, dining area mostly.

Reply from Gaynor Smart-McCann, Home Manager at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to leave a review about your experience as a resident of Derby Heights. The staff team work hard to ensure they offer a quality service to everyone in their care and will value your positive feedback. I am sorry that you have felt the staffing levels have fallen short on occasion. I can assure you that our home is currently fully staffed and you should not experience any disruption to the meals service. I and the deputy manager are always on hand if required. Best wishes.


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Review from Charlotte A (Relative of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff provided quality of life for my relative and dignity in death. The team from housekeeping to the matron were stunning, The care assistant and team leader always put individuals first. As a family, we are extremely grateful. Thank you.

Reply from Gaynor Smart-McCann, Home Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for spending time leaving feedback about your experiences of Derby Heights Care Home. The staff will very much appreciate the comments you have made. We are very proud of the standard of care and support offered to all our residents. Best wishes, Gaynor


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Review from Ashley N (Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here since January 2022 with my wife, who passed away in May. Everyone has been most kind and understanding. They have helped me cope with a terrible loss. I have nothing but praise for the management and staff.

Reply from Gaynor Smart-McCann, Home Manager at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home. It is so nice for the staff team to receive such positive feedback, we appreciate the time that you have taken to acknowledge the support you have received during such a difficult time. Our thoughts are with you. Best wishes, Gaynor.


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Review from B R (Respite Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found everyone to be very helpful and friendly and would recommend to anyone needing care. We have no complaints at all.

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home In Littleover. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.


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Review from E C (Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely good and helpful. The food is excellent. The activities are okay.

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home in Derby. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that the choice for tasty meals provided by our talented culinary team is well received. Your kind words about our community are truly invaluable to us. Best wishes, Rachel


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Review from S H (Daughter-in-law of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so friendly, rooms are very clean and nothing is too much trouble. Dad was in for rehab care and due to Covid regulations had to isolate for two weeks but as soon as he could move around he made friends and enjoyed the facilities and garden.

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care our staff team provide daily. We are pleased to hear that your father-in-law had an enjoyable stay with us; he is welcome back anytime should he require our services again. Best wishes.


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Review from Lynda H (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the care given to our dear dad since mum passed away. Although the pandemic has restricted visits to see dad the staff have worked hard to enable us to have contact with dad via Skype, phone and a special visiting area in the home. They have had good communication
with us regarding dad's health and needs. Extremely grateful for the excellent care given mum and dad.

Reply from Ryan Farrelly, Marketing Assistant at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home and for your 5-star ratings. We are delighted to hear how satisfied you are with the exceptional level of care we provide to all residents. It is a true pleasure to have your father as part of our loving care community. We understand the importance of keeping our residents connected with their loved ones and continue to provide different means of this whilst visiting is limited. With the Government lockdown restrictions now easing, we look forward to welcoming you into our home for more safe, regular visiting in person. Best wishes, Ryan.


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Review from Jim N (Son-in-law of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, cheerful and caring staff with a very clean, smart set of rooms and facilities.

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Height Care Home. We are delighted to hear such kind words about our home and our staff team who go above the standards to deliver an exceptional level of care to all residents daily and cater for all individuals needs. Best wishes, Rachel


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Review from Andrew T (Son of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident for respite care. The staff were very helpful, and the facilities very good, even though some were not available due to COVID-19 restrictions. Mum reported to me that the food was of a very good standard and good levels of cleanliness.

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home. We are delighted to hear that your mother enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received and the choice of tasty meals provided by our talented culinary team are appreciated. Best wishes.


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Review from Vivienne N (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff. Lovely welcoming atmosphere. High standard of care and facilities.

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home. Your kind words about our home and the staff team are truly invaluable to us, we are so pleased to hear how satisfied you are with the exceptional level of care your loved one is receiving.
Best wishes, Rachel.


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Review from Chris B (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derby Heights Care Home and the whole team have changed my mum's standard of life in the most remarkable manner. She has late-stage Alzheimer's and as such has been depressed, isolated and withdrawn for many years, thanks to Derby Heights and the team she is like a new person, happy, content and with
a new purpose in life. An amazing turnaround for which we are truly thankful.

Reply from Angela Haskey, Interim Home Manager at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights and for your amazing 5-star ratings. Your positive feedback is truly invaluable to us and I will be sure to pass this onto the rest of the team. It is a true pleasure to have your mother as part of our loving care community and we are delighted to hear how much she is enjoying living here. And we have also recognised the amazing uplift of her overall well-being, we are so glad to be part of enriching the next chapter of her life. Best Wishes.


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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (230 Excellents x 5) + (73 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Lynn

Lynn Bennett

Job Title: Home Manager

Joined: 2024

Lynn joined Derby Heights in February 2024 and has a long history of working in the care industry, particularly specialising in elderly care. She has been both a Regional Support and Regional Manager as well as 20+ years experience of in Home Management. Lynn's obvious passion for the care sector stemmed initially from trying to source quality care for family members, and she has built on this personal foundation to establish a solid career. She lives locally and has a good insight into the local area and people. Lynn is a hands-on manager who is most likely found out on the floor with the staff and residents.


Denise

Denise Mclauchlan

Job Title: Deputy Manager

Joined: 2025

Denise has enjoyed a 27 year career in care, covering a broad spectrum of specialities including, elderly, dementia, mental health and learning disabilities.
She lives in the East Midlands with her two Shi-poo dogs and spends her time socialising with friends, walking and enjoying time with her family.


Laura

Laura Wood

Job Title: Customer Service Manager

Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.


Joanna

Joanna Hunt

Job Title: Head Housekeeper

Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.


Janet

Janet Greaves

Job Title: Head Chef

Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.


Mark

Mark Macdonald

Job Title: Maintenance Operative

Joined: 2024

Mark joined the team as a Maintenance Operative in 2024.


His background is in the building trade, and he is embracing the new challenge of a care setting, Mark is particularly enjoying chatting with the residents and helping to fix things for them.


Mark is a family man with two children and a granddaughter and regularly gets roped into looking after the family's pet rabbits and tropical fish.


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Lena Patrick

Job Title: Administrator

Joined: 2023

Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.