Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.7 132 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.

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Care Provided by Derby Heights Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynn Bennett (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Derby Heights Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.


  • Parking

  • There is a visitors car park to the side of the home.


Derby Heights Care Home - Avery Healthcare Reviews (132)

Total of 132, showing 41-60
9.7

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.705) out of 10, based on 26 reviews in the last 2 years. Over all time Derby Heights Care Home - Avery Healthcare has 132 reviews.

Overall Experience

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Date Published

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Review from M H (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy at Derby Heights Care Home since moving in 6 months ago despite the restrictions in place due to Covid. She is particularly impressed by the friendliness and care of the staff, the food and drink on offer and the activities arranged. As a family we are very happy with the
contact and liaison provided by staff to assure us that she is being well looked after.

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home. We really appreciate your kind review of our home and are so pleased to hear that you feel your mother has settled in well, within our loving care community. Our dedicated staff team always go above and beyond to provide expert assistance and care for the needs of the residents. It is a pleasure to be taking care of your mother, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.


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Review from David M (Son of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Derby Heights in the summer of 2020. It was her own decision. She settled in quickly and was made to feel welcome by both staff and fellow residents. I cannot rate the home highly enough. In all aspects, it provides an excellent service. Mum, who lived alone for many years, now has daily
contact with other people and she has been encouraged to take part in a wide range of activities. However, she can still enjoy her own company in the comfort of her own room and she can still have her occasional glass of sherry! The care staff are very attentive and keep the family regularly informed of her welfare. The reception staff and the administration team are great and are always very friendly and helpful either on the phone or when visiting. They have all been superb during the current difficult times. The most important thing is that my mother is safe and happy in her new home and she knows that she herself made the right decision.

Reply from Ryan Farrelly, Marketing Assistant at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home and thank you for your amazing five-star ratings. Your kind words about our home and staff team are truly invaluable to us. We are delighted to hear how well your mother has settled in and it is a true pleasure to have her as a part of our loving care community here at Derby Heights. Our home offers a warm and welcoming environment where companionships are easily made. Our various well-being activities are a perfect way to join in social events or simply learn a skill, and we are pleased to hear that your mother has taken full advantage of this. Best wishes, Ryan.


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Review from Victoria D (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier. Mum is so well looked after in every respect. I have complete peace of mind both in regards to her physical and mental wellbeing. Nothing is too much trouble, and most importantly, the staff are genuine in their care, concerns and efforts to keep residents happy and comfortable.
Mum is most definitely happier since she has been here and her mental health much improved. Thank you!

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home and for your lovely feedback which is truly invaluable to us and our staff team. We are delighted to hear that your mother is happy/comfortable living here in the loving community that we create, giving you the peace of mind that you and your family deserve. The well-being of our residents is our primary concern and we are glad to hear that this has improved for your mother, it is a pleasure to have her stay with us. Best wishes Rachel.


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Review from C T (Son of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be second to none. Really polite and helpful. They keep me informed about any issues. The home is excellently furnished. The stay safe policy during the current lockdown has been clear and comprehensive.

Reply from Ryan Farrelly, Marketing Assistant at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home. Your kind words about our staff team are truly invaluable to us. Our highly trained staff team go above and beyond each day to deliver the exceptional level of care your loved one deserves, whilst strictly following our stringent hygiene routine to keep all of our residents safe. We are so delighted to hear how satisfied you are with our home and we look forward to inviting you for more regular safe visiting now the Government lockdown restrictions have eased.


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Review from P T (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found it hard to come to terms with Mum going into a residential home, wasn't helped not being able to see her into her room because of Covid-19. I know she is being well looked after.

Reply from Ryan Farrelly, Marketing Assistant at Derby Heights Care Home - Avery Healthcare

Thank you for reviewing Derby Heights Care Home. We understand the challenges our residents and their loved ones have faced due to the Covid-19 Government restrictions. Our highly trained staff team have stepped up in many ways to ensure they are still receiving the highest level of care they deserve. We are now so delighted to welcome you back into our home for more regular safe visiting. Best wishes.


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Review from U B (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entry to the home, one is always greeted warmly by the reception. The area is always kept clean and tidy, coffee, tea and cakes are always available. Arriving on the suite (Sudbury), the staff are always polite and if there is anything to tell you they will call you over. The hostesses and kitchen
staff along with care staff are very helpful at mealtimes as Mum is registered blind and needs assistance. Overall staff training is excellent and meets the necessary requirements of my mum and the other residents. Mum enjoys a laugh and joke with the staff. The attitude of the staff makes me content because Mum is happy there and it gives me peace of mind knowing all is well. An important thing is the office door to the manager is always open which enables one to discuss anything.

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Review from Alex H (Daughter of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Derby Heights has been very caring and considerate and my mum has been treated with respect and dignity at all times. All the staff are helpful and kind and I'm grateful for everything they do - the activities and food are great. The social media is good for seeing what is happening whilst
we aren't able to visit in person.

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Review from S P (Friend of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support by the team at Derby Heights, especially at these times. I would highly recommend Derby Heights.

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Review from Susan K (Daughter of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Derby Heights care home since March 2019. In that time, her care has been exceptional. The staff are attentive, kind and considerate of her needs. She is encouraged to take part in the many and varied activities on offer and the food is very good and plentiful. She regularly
reminds me of how happy she is.

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Review from J D (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not visited due to being isolated from March until the lockdown is lifted. Denby Heights have contacted me regularly for updates on my mother's wellbeing. She is regularly unwell and the carers have been wonderful, caring, and very responsible.

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Review from Charles B (Son of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother who appears happy.

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Review from P B (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has found great contentment in your care.

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Review from T H (Friend of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a family friend and found the home very welcoming. Enjoyed the Christmas fair. The bedrooms were very nice! The home is very clean and decorated beautifully. I like that there is the atrium where I can sit with the family friend and have coffee. The home is safe and reliable and takes good care
of my family friend.

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Review from S W (Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole thing is wonderful.

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Review from B Y (Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful. No complaints at all.

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Review from Tammy M (Friend of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed as a visitor and my friend is very happy at Derby Heights. Entertainment was on which we both enjoyed. Seems a lovely home. Staff are very friendly.

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Review from T B (Son of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last year of my father's life, he could not have been better cared for. He was looked after with kindness, dignity and understanding.
Nothing was ever too much trouble.
In our view, the assessment of Derby Heights should read "outstanding in all categories".
A huge thank you to all concerned.

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Review from James P (Son of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum decided to move into Derby Heights in October 2018 and it became her true home. She made amazing friends amongst the staff and residents. The staff are simply outstanding from the carers through to the kitchen, cleaning, admin and management. My mum was quite independent when she moved in and
loved helping out and participating in all the activities. And there is so much to do, as little or as much as you want, and such a wonderful environment, great food and people who truly go beyond their job as caring. My cousin is a professional care worker and had never seen such high standards. As my mum was stage IV cancer she required palliative care subsequently and the level of care was first class. I couldn't have wished for a better last year of her life. To some this review may not seem genuine as I can only put five stars/excellent everywhere, but I literally have nothing to fault. Thank you.

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Review from S E (Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact that I came for 2 weeks respite and have now sold my house to fund my life here says it all. A carefree life with every need addressed, living a life of luxury in a lively and stimulating environment. The most important thing to me is that I have given my family the greatest gift ever - the
ability to get on with their lives knowing I am safe and happy.

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Review from J E (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home provides excellent care on a consistent basis.
The staff work hard to involve the residents in a variety of different activities.
It is a warm and friendly environment.

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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (230 Excellents x 5) + (73 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Lynn

Lynn Bennett

Job Title: Home Manager

Joined: 2024

Lynn joined Derby Heights in February 2024 and has a long history of working in the care industry, particularly specialising in elderly care. She has been both a Regional Support and Regional Manager as well as 20+ years experience of in Home Management. Lynn's obvious passion for the care sector stemmed initially from trying to source quality care for family members, and she has built on this personal foundation to establish a solid career. She lives locally and has a good insight into the local area and people. Lynn is a hands-on manager who is most likely found out on the floor with the staff and residents.


Denise

Denise Mclauchlan

Job Title: Deputy Manager

Joined: 2025

Denise has enjoyed a 27 year career in care, covering a broad spectrum of specialities including, elderly, dementia, mental health and learning disabilities.
She lives in the East Midlands with her two Shi-poo dogs and spends her time socialising with friends, walking and enjoying time with her family.


Laura

Laura Wood

Job Title: Customer Service Manager

Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.


Joanna

Joanna Hunt

Job Title: Head Housekeeper

Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.


Janet

Janet Greaves

Job Title: Head Chef

Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.


Mark

Mark Macdonald

Job Title: Maintenance Operative

Joined: 2024

Mark joined the team as a Maintenance Operative in 2024.


His background is in the building trade, and he is embracing the new challenge of a care setting, Mark is particularly enjoying chatting with the residents and helping to fix things for them.


Mark is a family man with two children and a granddaughter and regularly gets roped into looking after the family's pet rabbits and tropical fish.


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Lena Patrick

Job Title: Administrator

Joined: 2023

Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.