Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.
There is a visitors car park to the side of the home.
Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.705) out of 10, based on 26 reviews in the last 2 years. Over all time Derby Heights Care Home - Avery Healthcare has 132 reviews.
Review from Susan H (Daughter of Resident) published on 13 November 2017
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Overall Experience
4.0 out of 5
Communication between staff and visitors is good.
There were a few issues at the beginning of Mum's stay but I have been assured they will be addressed.
Happy to be allowed to bring the dog as all residents enjoy fussing over her!
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Review from Lynne L (Daughter of Resident) published on 26 October 2017
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5.0 out of 5
I have found all members of staff I have met to be pleasant, friendly and efficient and my father speaks very highly of them, which is reassuring for me as I live some distance away. I Definitely feel I made the best choice of home for Dad.
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Review from Sharon F (Daughter of Resident) published on 11 October 2017
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5.0 out of 5
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Review from Valerie H (Friend of Resident) published on 10 October 2017
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5.0 out of 5
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Review from B M (Friend of Resident) published on 10 October 2017
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5.0 out of 5
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Review from R L (Daughter of Resident) published on 21 September 2017
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5.0 out of 5
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Review from Joan L (Resident) published on 25 May 2017
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5.0 out of 5
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Review from G B (Daughter of Resident) published on 16 May 2017
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5.0 out of 5
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Review from Gillian W (Stepdaughter of Resident) published on 24 April 2017
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5.0 out of 5
Staff members were introduced
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Review from Adam F (Son of Resident) published on 16 March 2017
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5.0 out of 5
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Review from M Z (Resident) assisted by family/friend published on 17 February 2017
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5.0 out of 5
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Review from J Z (Resident) assisted by family/friend published on 17 February 2017
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5.0 out of 5
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Review from L B (Daughter of Resident) published on 30 January 2017
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5.0 out of 5
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Review from Mike G (Resident) published on 25 January 2017
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5.0 out of 5
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Review from Aaron A (Friend of Resident) published on 25 January 2017
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5.0 out of 5
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Review from Patricia P (Wife of Resident) published on 29 December 2016
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5.0 out of 5
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Review from Chris M (Friend of Resident) published on 1 December 2016
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5.0 out of 5
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Review from G C-P (Resident) published on 1 December 2016
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5.0 out of 5
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Review from Jean K (Friend of Resident) published on 1 December 2016
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5.0 out of 5
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Review from Kirsty K (Friend of Resident) published on 1 December 2016
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5.0 out of 5
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The Review Score of 9.7 (9.705) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.705 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (230 Excellents x 5) + (73 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.705
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Mar 2024
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Job Title: Home Manager
Joined: 2024
Lynn joined Derby Heights in February 2024 and has a long history of working in the care industry, particularly specialising in elderly care. She has been both a Regional Support and Regional Manager as well as 20+ years experience of in Home Management. Lynn's obvious passion for the care sector stemmed initially from trying to source quality care for family members, and she has built on this personal foundation to establish a solid career. She lives locally and has a good insight into the local area and people. Lynn is a hands-on manager who is most likely found out on the floor with the staff and residents.
Job Title: Deputy Manager
Joined: 2025
Denise has enjoyed a 27 year career in care, covering a broad spectrum of specialities including, elderly, dementia, mental health and learning disabilities.
She lives in the East Midlands with her two Shi-poo dogs and spends her time socialising with friends, walking and enjoying time with her family.
Job Title: Customer Service Manager
Joined: 2023
Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.
She is a people person who always likes to make sure the staff and residents are enjoying their day.
Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.
Job Title: Head Housekeeper
Joined: 2018
Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.
Job Title: Head Chef
Joined: 2022
Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.
Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.
Job Title: Maintenance Operative
Joined: 2024
Mark joined the team as a Maintenance Operative in 2024.
His background is in the building trade, and he is embracing the new challenge of a care setting, Mark is particularly enjoying chatting with the residents and helping to fix things for them.
Mark is a family man with two children and a granddaughter and regularly gets roped into looking after the family's pet rabbits and tropical fish.
Job Title: Administrator
Joined: 2023
Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.
