Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.7 132 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.

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Care Provided by Derby Heights Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynn Bennett (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Derby Heights Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.


  • Parking

  • There is a visitors car park to the side of the home.


Derby Heights Care Home - Avery Healthcare Reviews (132)

Total of 132, showing 101-120
9.7

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.705) out of 10, based on 26 reviews in the last 2 years. Over all time Derby Heights Care Home - Avery Healthcare has 132 reviews.

Overall Experience

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  • 23
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Date Published

132
5
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26
106

Review from S W (Son of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In September 2016, we faced the difficult decision of finding a suitable home for our 83-year-old Mum who was finding it difficult to continue living independently due to increasing immobility and the steady progression of dementia. After visiting numerous care homes it became clear that Derby Heights
offers a step up in both facilities and standard of care.
As a recently opened and new property, the standard of comfort and facilities are excellent, the management and team are enthusiastic and have clearly set about ensuring their residents receive a level of care and attention that we would all hope to find if or when we need it. There is also an active relatives/management association which provides an excellent forum for dialogue between families and those looking after their loved ones. As a family, we sleep more comfortably knowing that Mum is safely in good hands at Derby Heights, and in an environment that is also a pleasure for us as visitors to relax within.

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Review from Jayne K (Friend of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Derby Heights Care Home and from the minute I stepped in reception, I felt the WOW factor. Lovely home, friendly staff and the residents appeared very happy. The gardens are very well kept. The residents are taken on trips out and also there are many activities going on in the home. Would recommend
to anyone

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Review from K G (Friend of Resident) published on 2 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care home from the moment you walk in, the reception staff are fantastic and really go out of their way to help. The care is brilliant, would highly recommend it. It's really is like a 5* hotel.

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Review from Sandra K (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old father stayed at Derby Heights for 4 weeks in respite care whilst my husband and I were abroad on holiday. The warmth and care from the staff was outstanding. He had a minor holiday himself! He joined in the many activities provided- the choir, days out etc. He particularly enjoyed the
Abba tribute band that came in to entertain the residents. Derby Heights is like a luxury hotel with beautiful facilities. I would highly recommend it. It gave us peace of mind that my father was being well looked after.

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Review from T S (Relative of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister-in-law whilst she was being cared for at Derby Heights Care Home. He has dementia and a fractured wrist during her stay she was well cared for stimulated will lots of activities and looked better than she has in years.
Her surroundings and staff are excellent. It's like a Five Star
Hotel.

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Review from CO (Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like a hotel - well looked after. Carers work hard but need more of them. Queries and complaints are dealt with quickly and my visitors are made to feel welcome. My husband died since I've been here (10 days) and the staff were caring and sympathetic.

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Review from Joseph B (Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay and I feel that you have all helped my recuperation following a major operation.

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Review from Anne (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derby Heights is a superbly appointed, brand new residential home which is setting a new standard for care of the elderly and dementia patients. All residents have spacious, immaculate bedrooms with en-suite facilities. There are many attractive communal/lounges and dining areas in addition to private
dining rooms and a cinema room. The grounds are attractively landscaped. There is a well organised programme of activities, ranging from professional singers to gardening. The staff are exceptionally caring and helpful. The individual care needs of each residents are effectively addressed and as carers and residents and their family get to know each other the home will go from strength to strength.

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Review from T O (Daughter of Resident) published on 13 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first saw Derby Heights we were amazed that it didn't cost substantially more than other homes as its appearance and facilities surpassed any others we had seen. During the 7 months my dad lived at Derby Heights the staff were always exceptionally friendly, welcoming and supportive to my both
my dad and all the family. They gave exceptional care to my dad in the final weeks of his life, adapting to his changing dietary and physical needs, but they were equally supportive to myself and other family members during those difficult times.


Their level of care was highlighted by their support following his passing and the attendance of several members of staff at his funeral. The staff treated my father with love and respect and it always felt more like visiting him at his home than in a care home; we all felt part of the family there. We were always offered food, refreshments and were welcome to sit in the comfortable lounge with the residents and join in with activities if we wanted to.


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Review from Olive S (Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my eight days stay at Derby Heights Care Home very much indeed, it would have been good to stay longer. Just one comment- we felt that there was rather a lack of serving staff at breakfast, putting pressure on those who were on duty but they did their best and we were happy to be patient.
Also, I enjoy traditionally cooked food and I found a little too much sauce/oil however just my taste! I also need gluten-free food and I was very well catered for in that way. I should be very happy to stay at Derby Heights Care Home again in the future. Thank you!

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Review from Doris A (Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having read many disgusting stories concerning care homes, I said a definite NO!! when my daughter and son-in-law said they had booked a holiday and would I mind staying in Derby Heights. They had already viewed and taken me to see if I would be happy. I relented immediately and enjoyed my stay.
My
first impression apart from the magnificent interior of the building was the attention from all the staff. They obviously enjoy their work and are a credit to the company. No if's or but's, just certainty. They will bring whatever you require to your room.
No disgusting stories from Derby Heights!
I am looking forward to my stay in August.

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Review from Brendan L (Son-in-law of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and service. Both parents very happy during a brief stay here.

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Review from K M (Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standard very good. Staff very helpful but they could do with more help especially at night. I have been unable to use some of the facilities so cannot comment. Food very poor. Lukewarm, and cold plates. Meals would be better served directly from the kitchen instead of from serving trolley which
does not keep food hot. If the menu was better the likelihood of recommending Derby Heights would be a great deal higher.

Reply from Rachel Tattershaw, Home Manager at Derby Heights Care Home - Avery Healthcare

I am extremely sorry that you are not entirely happy with the meals being served here at Derby Heights, but and I want to assure you that this will be a priority area for me to look into as the new Home Manager.


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Review from B S (Friend of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception very good and all the staff are very good. Facilities good and everywhere is clean and polished. A well cared for "Care Home".

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Review from J H (Daughter-in-law of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law came into Derby Heights to recover after surgery. The staff, have all been wonderful, very caring and nothing is too much trouble. Everywhere is spotless and it's a pleasure to visit.

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Review from G F (Daughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Derby Heights is a beautiful place, that could easily be mistaken for a 5-star hotel on first viewing. The communal areas and bedrooms are kept spotlessly clean. The facilities for the residents are first class for their care needs (like the assisted bathrooms) and for the leisure activities (like the
on-site cinema). The rooms are very spacious and all seem to have nice views. The staff, are very friendly and welcoming, they try their best to provide individualised care to each of the residents, all the time, which is greatly appreciated as 'one size does not fit all' when dealing with people and their needs.

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Review from T F (Resident) assisted by family/friend published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From a family point of view, this has proved to be a safe and secure environment that does not resemble the usual "care home". My father feels that it is like a 5 star hotel. He thoroughly enjoys the meals and the evening entertainment. He only moved in in May so is just beginning to settle to his
new environment and routines.

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Review from S P (Friend of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Derby Heights always make my daily visits very welcoming. The care and support to my loved one was constant and nothing requested was too much of an issue to get sorted almost immediately. My friend enjoyed her days out in the garden with the trees surrounding her and the sun on her face
drinking and chatting under parasol.
The musical entertainment is fantastic and she joined in with the singing as she used to belong to a choir. My friend was contented at Derby Heights. Thank you for all your support during a difficult 6 months.

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Review from A L (Friend of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was truly astonished when I first saw Derby Heights. I have never seen a residential home like it. It's more like a 5 star hotel. To have a private dining room and a cinema in a residential home is quite unique. I have also noticed that the people that we have are called residents and not patients.
The staff also make you feel like you have left your nearest and dearest in safe hands. The best thing for me is that you have guest rooms as I live in Bournemouth. It makes it feel like I'm visiting her.

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Review from Patricia S (Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed by the facilities and the professionalism of the members of staff my friend and I met when visiting an elderly friend.
I was greatly relieved to see our friend looking much improved from when we last saw her. A very happy visit and we look forward to visiting again.

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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (230 Excellents x 5) + (73 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Lynn

Lynn Bennett

Job Title: Home Manager

Joined: 2024

Lynn joined Derby Heights in February 2024 and has a long history of working in the care industry, particularly specialising in elderly care. She has been both a Regional Support and Regional Manager as well as 20+ years experience of in Home Management. Lynn's obvious passion for the care sector stemmed initially from trying to source quality care for family members, and she has built on this personal foundation to establish a solid career. She lives locally and has a good insight into the local area and people. Lynn is a hands-on manager who is most likely found out on the floor with the staff and residents.


Denise

Denise Mclauchlan

Job Title: Deputy Manager

Joined: 2025

Denise has enjoyed a 27 year career in care, covering a broad spectrum of specialities including, elderly, dementia, mental health and learning disabilities.
She lives in the East Midlands with her two Shi-poo dogs and spends her time socialising with friends, walking and enjoying time with her family.


Laura

Laura Wood

Job Title: Customer Service Manager

Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.


Joanna

Joanna Hunt

Job Title: Head Housekeeper

Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.


Janet

Janet Greaves

Job Title: Head Chef

Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.


Mark

Mark Macdonald

Job Title: Maintenance Operative

Joined: 2024

Mark joined the team as a Maintenance Operative in 2024.


His background is in the building trade, and he is embracing the new challenge of a care setting, Mark is particularly enjoying chatting with the residents and helping to fix things for them.


Mark is a family man with two children and a granddaughter and regularly gets roped into looking after the family's pet rabbits and tropical fish.


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Lena Patrick

Job Title: Administrator

Joined: 2023

Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.