The Place Up Hanley Ltd

Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP
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9.3 59 Reviews
  • The Place Up Hanley Ltd, Stoke-on-Trent
The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire.

The home offers excellent facilities with fully-refurbished living rooms, communal rooms and dining area finished to the highest standard. There are 47 luxury bedrooms each with their own amenities and TV/DVD player.

With experienced and fully trained staff, along with a dementia friendly setting, The Place Up Hanley care home specialises in catering for people diagnosed with dementia. They also offer respite and residential care.

In addition, The Place Up Hanley features an old style pub, an old style sweet shop, a coffee shop, a library, a salon, a sensory garden, WiFI throughout and music in the corridors.

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Care Provided by The Place Up Hanley Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lisa Bibby (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for The Place Up Hanley Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £990 – £1,300
    • Self-Funded Residential Dementia Care £990 – £1,300
  • (these prices are only a guideline, please contact The Place Up Hanley Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If wishing to visit The Place Up Hanley, visitors may wish to call ahead. However, no appointment is necessary.


    The main entrance can be found to the rear of the sensory garden.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to The Place Up Hanley's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.


  • Parking

  • There are free on-site car parking facilities which are located just off Wooliscroft Road.


The Place Up Hanley Ltd Reviews (59)

Total of 59, showing 1-20
9.3

The Place Up Hanley Ltd has a Review Score of 9.3 (9.314) out of 10, based on 20 reviews in the last 2 years. Over all time The Place Up Hanley Ltd has 59 reviews.

Overall Experience

  • 38
  • 17
  • 1
  • 2
  • 1

Date Published

59
2
9
20
39

Review from S M (Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a former RGN nurse who has working in nursing, this is one of the nicest I have been in. The staff are good and very helpful, it is very different being a resident to being a healthcare professional. Anything you need is provided for and explained in a helpful manner. Meals and entertainment is
very good.

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Review from S B (Sister of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Such a welcoming place! From the first time, we contacted The Place and helped to settle my brother in, all the staff have been helpful and welcoming. Needless to say, the facilities and activities are good and varied, so like every day is safe, comfortable and with plenty to be involved in if a resident
needs them. Very pleased with all that is offered and the standard of care.

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Review from Priscilla H (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really friendly, approachable and deliver excellent care with such compassion. The home is well-led, has great facilities and nothing is too much trouble for the team. Everywhere is so clean and the environment is comfortable. Thanks for everything you do for my mum.

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Review from P L (Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very good here.

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Review from Sandra E (Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a brilliant place to be taken care of. The staff are absolutely brilliant. I have no complaints at all, the staff including domestics are great, helpful, caring and supportive. The activity coordinator is also wonderful.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for such positive comments. Its really wonderful coming from a current resident of ours.


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Review from V D (Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's a great place to live.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you so much for a really wonderful review. It means a lot coming from a current resident, and someone who has been with us since 2022.


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Review from Susan W (Cousin of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the home and staff are really good. Very helpful. Nothing is too much trouble. Lovely home.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for your lovely comments, we try to improve on the areas which you feel aren't reaching the five-star mark.


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Review from Brenda C (Mother of Resident) published on 29 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy for my son to be here. The staff are great with him, and I know he will be looked after. Many thanks to all the staff for all the care they given to him.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you so much for your lovely comments. We have taken on board your feedback, and we have developed a new activities programme which has more things we hope your son will engage with.


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Review from Susan M (Niece of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In October 2021 my aunt moved into the home as she was no longer able to care for herself at home,
From day one we knew the right decision had been made she settled in very well over the next months,
Her health deteriorated so her care needs changed. I feel that the staff are meeting my aunt's needs
to the best of their ability she is well cared for and happy and we as a family are kept up to date on any changes as and when required. When I visit the home I always feel welcome and made comfortable by the staff. If I had any issues I feel confident that I could approach the management/ staff and these would be dealt with. Keep up the good work you do well in a very challenging environment.

Reply from Lisa Bibby, Registered Manager at The Place Up Hanley Ltd

Thank you for your positive feedback, it has been a pleasure caring for your Aunt.


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Review from C P (Granddaughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The main care staff are lovely and caring but the management cannot handle complaints adequately. Residents wander around the home alone, unsupervised, often in a distressed state or confused and the staff are nowhere to be seen. There is often a strong smell of urine in the corridors. Cleaning staff
do not know how to clean properly. Residents enter other residents' bedrooms freely and often verbally abuse innocent residents - no staff presence. When too many complaints are made management removes residents from facilities such as en-suite rooms as 'punishment'

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for positive feedback in relation to the care team. However, some of your other comments are inaccurate and misleading. The reason why the resident in question was given notice, was due to the ongoing and repeated instances of aggression directed towards staff by the relatives. Management will not tolerate our staff being abused in any way.
In relation to your other points:
With regards to complaints, the management team will always be open and honest and will take appropriate action where necessary. We welcome complaints as this supports us in making improvements to the care we deliver. We will provide responses to the local authority where needed. In this case, the local authority deemed our response to be satisfactory.
Our residents can mobilise around the home freely, and we do not place unnecessary restrictions upon people. We want our residents to be as independent as possible, whilst still maintaining safety for residents and staff. We operate the service on an above-industry-average staffing ratio.
Our domestic team work hard to make the environment odour-free.
Under no circumstances would we be punitive towards or punish residents.


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Review from M H (Relative of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The staff was difficult to find (couldn't find staff). Residents wandering corridors. The corridors were clean (but smelled of urine). The room was clean but stuffy and messy (the resident was not aided in keeping the room tidy as things in strange places were not put away properly). Access to any rooms
(all unlocked) residents in any room are free to wander into all rooms! No visible cleaning rotas or resident shower rota (not able to say when the resident was last fully bathed) - no en-suite shower or toilet) public toilet small/cramped - no access for frame or wheelchair and very smelly with a wet floor!) Faulty entrance/exit door. The staff I had contact with were pleasant and helpful.

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Review from Roy F (Day Care) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending 2 months in the care of the staff at the place. It was my decision to ask if I could still visit and possibly help out in any way I can with activities and getting food/drinks for my friends who are residents.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for your lovely feedback, Roy. It is always a pleasure seeing you when you return to our home to visit each week and join us for lunch and some activities.


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Review from J P (Niece of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, care staff are lovely and welcoming all the time and nothing is too much bother for them. Managers seem really considerate and accommodating. My uncle is very settled here and feels happy and safe. Definitely made the right choice of placement here. Thank you to you all, you bring
a smile to my face every time I visit after a hard day at work.

Reply from Anita Hopkins, Registered Manager at The Place Up Hanley Ltd

Thank you for your lovely review and we have noted your scoring around cleanliness and will look into this further as we want to provide the highest standards we can.
Kind Regards
Anita Hopkins


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Review from L B (Granddaughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved into your home during COVID and although it was a very difficult time the staff there made us feel at ease and kept us updated on her care. Initially, only window visits were allowed until you had a room converted to accommodate inside visits in a pod-like room to keep our relatives
safe. This was of great benefit to my family and we appreciated all the help that we received in those initial months from the lady on the front desk and the Deputy Manager.


Her carer always kept us updated on my nans care and this really reassured us that we had made the right decision. Although nan is no longer with us we know that the last 2.5 years of her life were made all the better for the care that your staff gave to her from day one to the very end. It has taken a while for me to do this due to a lot of personal loss around the time of losing my nan but I felt that I needed to reach out to say that the above-mentioned staff are a real asset to your company.


Reply from Rachel Joinson, Registered Manager at The Place Up Hanley Ltd

We are so grateful you have taken time out to submit a review for the home after such a sad time in your life. We really appreciate your very kind words and I will pass on your thoughts to the staff here at The Place Up Hanley. It was so lovely to hear the lengths staff went to during this period of time which was very stressful for everyone involved.


Again we are so sorry for your loss but it was a pleasure looking after your nan and again are so grateful you reached out to us in this way.


Many Thanks


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Review from K A (Niece of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good sized accommodation, nice rooms, friendly staff.
Lots of games and activities going on, nice grounds outside.

Reply from Anita Hopkins, Compliance Manager at The Place Up Hanley Ltd

Hi
Thank you for your review of the home. We're happy that you are happy and we will continue to improve where needed.


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Review from A R (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was well cared for during this period, and enjoyed his time there. Now he comes in to visit staff and friends he made whilst there and has said he wouldn't mind moving back if there comes a time when he can't cope.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for your kind words
We love seeing your dad on his regular return visits


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Review from S H (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After spending 2 months as a resident I think it says it all when he's wanting to come and visit twice a week to see and help out with the residents and staff alike who he refers to as his friends.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

It’s so nice to receive such a lovely review, it’s always nice seeing him return regularly and join in with what’s going on within the home
Your comment about residents and staff as friends is exactly the type of relationship we try to develop with everyone
Thanks again


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Review from K H (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, staff very friendly and helpful, residents all look happy.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for your lovely feedback.
We have a great team who take pride in our home and the care they deliver


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Review from D J (Wife of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was given a warm and friendly welcome when he first arrived at the home (evening time) when he was very confused and frightened and the staff have always been caring and patient with him. I like the fact that I always get a friendly greeting whenever I make my regular but unannounced visitors.

Reply from Anita Hopkins, Compliance Manager at The Place Up Hanley Ltd

Thank you for your review and kind words about the staff at The Place Up Hanley. I note there are a couple of areas with a lower score and wondered if you could expand on this so future reviews are fully satisfied. We want to make positive changes and feedback is paramount to this.
Many Thanks,
Anita


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Review from Terence W (Brother of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very well cared for. The staff are very friendly and helpful.

Reply from Anita Hopkins, Registered Manager at The Place Up Hanley Ltd

Hi Terence,
Thank you so much for your lovely review.
Kind Regards,
Anita


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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for The Place Up Hanley Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for The Place Up Hanley Ltd is calculated as follows: ( (129 Excellents x 5) + (74 Goods x 4) + (21 Satisfactorys x 3) + (12 Poors x 2) + (3 Very Poors x 1) ) ÷ 239 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Place Up Hanley Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Daniel

Daniel Feneysey

Job Title: Registered Manager

Joined: 2021

Our registered Manager is Daniel (Dan) Feneysey


Dan started in care as a care assistant and has worked through various roles and climbed the ranks to the position of CQC Registered Manager. This has given Dan a first-hand knowledge of all roles so he can understand and empathise with the team and he can navigate through challenges. As part of Dan’s experience he has worked as deputy in an outstanding rated service so knows what is needed to drive forward and maintain standards in care. Dan studied graphic design at college which is where his enthusiasm for innovation and problem solving comes from, His qualifications are a Level 2 & 3 in health and Social care and a Level 3 & 5 in leadership and Management


Within Dan’s Management experience he has worked with a team to improve standards to a rating of ‘Good’ in all areas rated by CQC. He has also been the manager to two care homes at the same time one in Birmingham and One in Stoke-on-Trent.


Dan has worked over 5 counties and has built some excellent relationships with commissioners, regulatory body's representatives and built his own reputation when leading homes to maintain excellent ratings. His friendly approachable character, professionalism and passion ensures the rights of people he supports are upheld. Dan believes very much on empowering people who live in the service and ensures services are person centred and adapted as people’s needs change.


Dan is a nurturing leader supporting personal development and growth with his team and encouraging of their own achievements and advancing in their careers which is mirrored by the group as a whole. As our Registered Manager, Dan likes to ensure that residents are treated with respect and their wishes and voices heard. He ensures that everyone within the team understands that they work to support people in their home so upholds the dignity and respect for individuals accessing the support.


Frequently Asked Questions about The Place Up Hanley Ltd

What types of Care is The Place Up Hanley Ltd registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Place Up Hanley Ltd provide?

Palliative Care, Day Care, Convalescent Care, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Place Up Hanley Ltd have?

There are 47 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Place Up Hanley Ltd?

Own Furniture if required, Close to Local shops, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Place Up Hanley Ltd to the centre of Stoke-on-Trent?

1.5 mile(s) as the crow flies, distance by road may be significantly further.