The Place Up Hanley Ltd

Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP
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9.3 59 Reviews
  • The Place Up Hanley Ltd, Stoke-on-Trent
The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire.

The home offers excellent facilities with fully-refurbished living rooms, communal rooms and dining area finished to the highest standard. There are 47 luxury bedrooms each with their own amenities and TV/DVD player.

With experienced and fully trained staff, along with a dementia friendly setting, The Place Up Hanley care home specialises in catering for people diagnosed with dementia. They also offer respite and residential care.

In addition, The Place Up Hanley features an old style pub, an old style sweet shop, a coffee shop, a library, a salon, a sensory garden, WiFI throughout and music in the corridors.

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Care Provided by The Place Up Hanley Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lisa Bibby (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for The Place Up Hanley Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £990 – £1,300
    • Self-Funded Residential Dementia Care £990 – £1,300
  • (these prices are only a guideline, please contact The Place Up Hanley Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If wishing to visit The Place Up Hanley, visitors may wish to call ahead. However, no appointment is necessary.


    The main entrance can be found to the rear of the sensory garden.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to The Place Up Hanley's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.


  • Parking

  • There are free on-site car parking facilities which are located just off Wooliscroft Road.


The Place Up Hanley Ltd Reviews (59)

Total of 59, showing 21-40
9.3

The Place Up Hanley Ltd has a Review Score of 9.3 (9.314) out of 10, based on 20 reviews in the last 2 years. Over all time The Place Up Hanley Ltd has 59 reviews.

Overall Experience

  • 38
  • 17
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  • 2
  • 1

Date Published

59
2
9
20
39

Review from Jillian M (Wife of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home had a new manager a few months ago and I am very happy with the change. If something is brought to the manager's attention it is seen to, which reduces stress on relatives. I feel the home is well run and the residents are the priority. The staff are very empathetic and patient. The food is
very good and there are regular tea and biscuit rounds.
A big plus for me is that it is all on one level which provides a safer environment and allows the residents more freedom to walk about. There is a nice garden area which is accessed from the main room.

Reply from Anita Hopkins, Compliance Manager at The Place Up Hanley Ltd

Hi Jillian,
Thank you for your lovely review.
Kind Regards
Anita


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Review from A O (Granddaughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my nan for jubilee celebrations. Have had a lovely afternoon, residents having fun and smiling. Staff getting residents involved. Very touching to see the staff looking after residents, especially those becoming emotional. Can see my nan is clearly happy here with her friends and staff.

Reply from Daniel Feneysey, Registered Manager at The Place Up Hanley Ltd

Hello! Thank you very much for taking the time to complete this lovely review! And thank you very much for joining us at the Jubilee Garden Party! It was so nice to welcome families back into the home and to see all of our amazing residents, staff and families having a good time! I am very happy that you can see clearly that your Nan is happy here at The Place Up Hanley with her friends and staff. We look forward to welcoming you back to another fun day here at the home soon!


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Review from M W (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have visited the place a number of times now and always find the staff very friendly. I'm a little concerned about things that have gone missing belonging to my mum, which nothing was done about, but overall, it's a good place.

Reply from Daniel Feneysey, Registered Manager at The Place Up Hanley Ltd

Good evening, thank you for taking the time to write a review for us. I am sorry to hear about the missing items. If you would be so kind to email me a list of items that are missing, I will look into this right away. We will ensure that we do everything we can to locate these items. Once again, thank you for taking the time to give us this feedback! It will help us to grow and improve the service we are providing. I am glad that you find the staff friendly and that you feel the home is good overall! I look forward to hearing from you soon.


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Review from M A (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in The Place Up Hanley and she absolutely like it. The staff were so helpful and caring. The manager is a gentleman who is always trying all his best to help. The care home is clean with a nice bedroom.

Reply from Daniel Feneysey, Registered Manager at The Place Up Hanley Ltd

Thank you very much for taking the time to write such a lovely review! We are so pleased that your Mum enjoyed her stay with us at The Place, as did we enjoy having your Mum stay with us! We look forward to your Mum staying with us again in the future!


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Review from Janet D (Niece of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the layout of the place to be spacious - enough to more than cater for residents' needs. Bedding maybe needs renewing. All staff are pleasant and caring and seem to be conscientious regarding my uncle's care and well-being.

Reply from Daniel Feneysey, Registered Manager at The Place Up Hanley Ltd

Thank you for taking the time to give us a review Janet, we have taken your review into account and we have been replacing bedding. Thank you for your feedback and for helping us to improve. I am pleased you find our lovely staff to be pleasant, caring and conscientious.


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Review from S A (Granddaughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing home, my nan is well looked after and cared for and has increased in weight, which was very much needed! Good food, good communication between the staff and family. The weekly doctor round gives us family members peace of mind knowing regular checks can be made, if needed. My nan
is happy and settled and we wouldn't change the staff for the world! Visiting is now back to being partially normal which is fantastic and us as a family, are extremely happy with the procedures in place for visiting, to keep all residents safe!

Reply from Daniel Feneysey, Registered Manager at The Place Up Hanley Ltd

We are all pleased that you feel that your Nan is being well looked after, we are doing our best. Thank you for your kind words, this means a great deal to all of us! If you have any suggestions on how we can improve further, please do not hesitate to let us know! Thank you for taking the time to write this lovely review.


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Review from Philip G (Brother of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was moved to The Place Up Hanley from a previous home as she was totally isolated and left to her own devices. Social services advised the move, and though I was glad that she was being moved, I was full of trepidation. I should not have worried. My sister entered the home as a ladies size
6, she now varies between a size 12 to 14. She is happy, she told me herself the last time I saw her, (some months ago). She has a disability, and when she lived in her house, she was constantly falling, the last fall causing a broken hip. Since living at The Place Up Hanley she has fallen once and tripped twice, and that is in a few years. I will never be able to thank the staff enough for looking after my sister who I love dearly. Other than her dementia, she is well, looked after and happy, I cannot ask for more. Thank you to the staff and management at The Place up Hanley. May God bless you all, and I hope all involved have a great Christmas.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for your kind words from all the team at The Place Up Hanley.
It’s a pleasure to support your sister and all of the people who live here. We strive to do our best to keep everyone well and safe.
Merry Christmas


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Review from Kim R (Granddaughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, nothing is too much trouble, the environment is caring, welcoming, friendly a proper home from home. The events and engagement for residents is second to none and I can never thank everyone enough for all they do for my nana.

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Review from R C (Husband of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and friendly staff.
Food good. Nice and spacious room and lounge etc.

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Review from B A (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad stayed one week for respite care. He was well looked after. The staff were very kind and caring. My dad said the entertainment was good. The cleanliness in the home was good, it smelt fresh. Thank you.

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Review from L M (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came into The Place for respite care when Mum was in hospital. He received the kindest care and understanding. He was not eating or drinking when he came in, but on leaving he was a different person. More himself. Thank you to all the staff for both looking after Dad, but also me. They were wonderful
at all times.

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Review from Angie M (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care provided to my mum The Place Up Hanley Ltd during her respite stay. It has been so reassuring for us to have her looked after so well whilst we had a break. Mum has been so agitated and unsettled on respite stays in the past, however, when we pick her up today she has had nothing
but praise. Thank you.

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Review from Susan H (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always taken great care of my mother, treating her with respect at all times. They provide a safe and happy environment with lots of appropriate activities to keep the residents entertained.

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Review from Lynn W (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home, the staff are brilliant, the food is brilliant, the patients are well looked after. Cannot fault it at all.

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Review from Liz C (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived at The Place Up Hanley for two and a half years. During this time she has been cared for in a professional and caring manner. The staff are very welcoming to all and nothing is too much trouble for them. Food is plentiful and beautifully presented for residents, with special menus if required.
We couldn't be happier with everything and most importantly, Mum is happy there.

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Review from Iris P (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For those that cannot visit more times a week, a social media page with pictures of the residents doing activities, etc. would be much appreciated. It would be lovely to see my dad doing stuff! (I can only see a handful of photos).

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Review from Jayne S (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has only been at the care home for a few months and we have found the staff and management very approachable and kind. Any concerns raised have been listened to and prompt action has been taken to improve the situation. The staff are caring and responsive overall and try to treat each resident with
empathy and understanding. Opportunities for varied, enjoyable activities happen regularly and residents/family are encouraged and supported in taking part. A special mention to the activities worker, who is absolutely amazing!

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Review from Clive G (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this facility is - staff are very friendly and they look after my mum very well.
Very clean and the food is excellent.

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Review from Paul (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after mum, super and can't fault it. Everyone makes you welcome.

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Review from Patricia P (Daughter of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely to see all residents together and carers spending time with people. It's very nice here. My mum is really looking forward to staying.

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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for The Place Up Hanley Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for The Place Up Hanley Ltd is calculated as follows: ( (129 Excellents x 5) + (74 Goods x 4) + (21 Satisfactorys x 3) + (12 Poors x 2) + (3 Very Poors x 1) ) ÷ 239 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Place Up Hanley Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Daniel

Daniel Feneysey

Job Title: Registered Manager

Joined: 2021

Our registered Manager is Daniel (Dan) Feneysey


Dan started in care as a care assistant and has worked through various roles and climbed the ranks to the position of CQC Registered Manager. This has given Dan a first-hand knowledge of all roles so he can understand and empathise with the team and he can navigate through challenges. As part of Dan’s experience he has worked as deputy in an outstanding rated service so knows what is needed to drive forward and maintain standards in care. Dan studied graphic design at college which is where his enthusiasm for innovation and problem solving comes from, His qualifications are a Level 2 & 3 in health and Social care and a Level 3 & 5 in leadership and Management


Within Dan’s Management experience he has worked with a team to improve standards to a rating of ‘Good’ in all areas rated by CQC. He has also been the manager to two care homes at the same time one in Birmingham and One in Stoke-on-Trent.


Dan has worked over 5 counties and has built some excellent relationships with commissioners, regulatory body's representatives and built his own reputation when leading homes to maintain excellent ratings. His friendly approachable character, professionalism and passion ensures the rights of people he supports are upheld. Dan believes very much on empowering people who live in the service and ensures services are person centred and adapted as people’s needs change.


Dan is a nurturing leader supporting personal development and growth with his team and encouraging of their own achievements and advancing in their careers which is mirrored by the group as a whole. As our Registered Manager, Dan likes to ensure that residents are treated with respect and their wishes and voices heard. He ensures that everyone within the team understands that they work to support people in their home so upholds the dignity and respect for individuals accessing the support.