The Place Up Hanley Ltd

Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP
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9.3 59 Reviews
  • The Place Up Hanley Ltd, Stoke-on-Trent
The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire.

The home offers excellent facilities with fully-refurbished living rooms, communal rooms and dining area finished to the highest standard. There are 47 luxury bedrooms each with their own amenities and TV/DVD player.

With experienced and fully trained staff, along with a dementia friendly setting, The Place Up Hanley care home specialises in catering for people diagnosed with dementia. They also offer respite and residential care.

In addition, The Place Up Hanley features an old style pub, an old style sweet shop, a coffee shop, a library, a salon, a sensory garden, WiFI throughout and music in the corridors.

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Care Provided by The Place Up Hanley Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lisa Bibby (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for The Place Up Hanley Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £990 – £1,300
    • Self-Funded Residential Dementia Care £990 – £1,300
  • (these prices are only a guideline, please contact The Place Up Hanley Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If wishing to visit The Place Up Hanley, visitors may wish to call ahead. However, no appointment is necessary.


    The main entrance can be found to the rear of the sensory garden.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to The Place Up Hanley's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.


  • Parking

  • There are free on-site car parking facilities which are located just off Wooliscroft Road.


The Place Up Hanley Ltd Reviews (59)

Total of 59, showing 41-59
9.3

The Place Up Hanley Ltd has a Review Score of 9.3 (9.314) out of 10, based on 20 reviews in the last 2 years. Over all time The Place Up Hanley Ltd has 59 reviews.

Overall Experience

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  • 17
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Date Published

59
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9
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Review from Denice W (Daughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father did not have the care that was promised and we had to take him out after 3 days.
Do not place your loved ones here.

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Review from Margaret M (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our relative who is a sister to three sisters, one brother and one sister-in-law we had lunch with our relative the food was very good and the staff went out of their way to accommodate us all and put two tables together so we could sit together. The staff are very good, pleasant very helpful
and very friendly it made a very pleasant occasion for us all.
Our sister-in-law was very happy with this and we would like to say a big thank you to the cook, which we did on the day but wanted it on paper.

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Review from Janet C (Friend of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend daily in the care home. At all times, I observe the staff to be so kind, caring and sympathetic in the care they give to the elderly residents in their care. If you are considering residential care for a loved one, I would personally recommend The Place Up Hanley.

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Review from Sue (Daughter of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care my mum received whilst visiting for respite was outstanding and she came home a totally different person. She seems to have thoroughly enjoyed her stay, she joined in the activities and was made to feel very welcome. The staff were so friendly and seemed to genuinely care, nothing was too much
trouble, we were very anxious about leaving mum as it was our first week's respite but all went well and she’s booked in again in a few weeks time. Absolutely fab experience for us and my mum.

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Review from Cody R (Granddaughter of Resident) published on 20 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is outstanding the staff care very much with great support from the young lady in and out the office who goes above and beyond daily for the residents and is a great example and asset to the company. During the struggle in trying to find the suitable place for your loved ones Highly recommend
this home for loving care given at all times.

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Review from Valerie B (Wife of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always have a good experience at The Place. The staff always listen to anything I have to say, and act upon it as soon as possible, should I have a request. All the carers are caring, and senior staff too. The lady in the office is very helpful.

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Review from Louise H (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to live at The Place just before Christmas. We have found the staff to be approachable, caring, professional at all times. Even though they are often very busy, they always have a smile. The housekeepers keep the home spotless, the kitchen staff friendly and always engage well with residents.
The activities are fun and engaging and residents are encouraged to participate. Overall a wonderful place.

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Review from Jill H (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at the care home, my mum has been well looked after by the staff. They support and care for my mum in a professional manner, show respect at all times. Staff are friendly and nothing is too much trouble. The home is lovely and clean, has a homely atmosphere. I would recommend the place
to anyone who is looking for a care home.

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Review from Euncie F (Daughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just received a diagnosis from hospital consultant that my Mum has myeloma, bone cancer, I could not have wished for better support from the staff at the care home. Everyone is so kind. I feel assured that the care my Mum will require will be attended to. I feel that my Mum and we as a family
are being supported by very caring and professional staff. We wish to thank all the staff at the home.

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Review from John N (Husband of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at the care home my wife has been well looked after by the staff and volunteers. They have gone above and beyond their roles to ensure that my wife is fully supported and cared for in the way that I would have hoped. What remains a very difficult situation has been eased by their kindness,
understanding and patience always ready to listen and available to accommodate my wishes. I continue to be grateful for their support and expertise that is evident at the care home.

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Review from Tracey K (Daughter of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an absolutely amazing residential home. We have previously had a bad experience with a care home so finding The Place was such a relief. The building is spotlessly clean and always has a calm atmosphere. Trusting someone to care for a family member is an extremely difficult thing to do but
I have always had complete peace of mind, knowing that my dad was receiving outstanding care. The management and staff are wonderful - caring, patient, kind and treat residents with respect at all times, nothing is too much trouble. The meals are delicious and the kitchen staff will always find something to suit everyone. I would have no hesitation in recommending The Place to anyone who is searching for a residential home and I am extremely grateful for the excellent care that my dad has received.

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Review from Ann T (Daughter of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

June 29th was my mothers 95th birthday and 8 family members joined her for a cold buffet lunch prepared by the kitchen. The room was nicely decorated and birthday cake made very nicely done. On Sat afternoon 27 members of family and residents attended a party. The cold buffet was very tasty and contained
all dishes that we asked for. We provided entertainment of magician and singer and everyone enjoyed the afternoon. I felt the staff worked very hard to cover the party as well as normal duties.

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Review from Janet P (Niece of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Place is a homely caring environment with great facilities for residents and family to enjoy. The Place is a credit to the company.

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Review from Gemma A (Friend of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit the home is always calm and relaxing whatever time of day. My friend says he is very happy and content to live there. The staff seem very caring, kind and nothing is too much trouble for them. The home is lovely and clean and the sweet shop, pub and cafe are a great idea.

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Review from Barbara (Wife of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been in a care home prior to being moved. We both were far from happy there this having an effect on both of us. Finding The Place was like discovering a "Heaven on earth". All the staff are most attentive. My husband was very well cared for was always clean and comfortable. However there
is an issue which is found in hospitals, care home etc which is lacking. Patients are given drinks but no-one is responsible to see that the infirm consumed the liquid which is vital. Why not make The Place worthy of 100.

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Review from Sheila H (Friend of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly, welcoming home, always made to feel welcome by everyone. All staff very attentive of everyone's needs, residents and visitors alike.

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Review from SID (Daughter of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would prefer that there are more activities for residents, and perhaps for them to be able to be taken out occasionally. Also if they could be taken out into the garden area in the nice weather. The alarm system is also quite noisy, activating regularly. Would be better if perhaps a pager could be
given to staff, as the lounge area is quite noisy with the tv on, radio and alarm sounding.

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Review from Carol B (Sister of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my sister in the short term she has been in your home by the staff and management has been excellent.

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Review from Joan Y (Sister of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed by the caring staff, always a smile; the cleanliness of the public rooms, bedrooms and all parts of the establishment. Food standard also was very impressive. I particularly approved of the occupation therapy, just what this type of patient responds to.
Overall, a very nice
friendly atmosphere.

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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for The Place Up Hanley Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for The Place Up Hanley Ltd is calculated as follows: ( (129 Excellents x 5) + (74 Goods x 4) + (21 Satisfactorys x 3) + (12 Poors x 2) + (3 Very Poors x 1) ) ÷ 239 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Place Up Hanley Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Daniel

Daniel Feneysey

Job Title: Registered Manager

Joined: 2021

Our registered Manager is Daniel (Dan) Feneysey


Dan started in care as a care assistant and has worked through various roles and climbed the ranks to the position of CQC Registered Manager. This has given Dan a first-hand knowledge of all roles so he can understand and empathise with the team and he can navigate through challenges. As part of Dan’s experience he has worked as deputy in an outstanding rated service so knows what is needed to drive forward and maintain standards in care. Dan studied graphic design at college which is where his enthusiasm for innovation and problem solving comes from, His qualifications are a Level 2 & 3 in health and Social care and a Level 3 & 5 in leadership and Management


Within Dan’s Management experience he has worked with a team to improve standards to a rating of ‘Good’ in all areas rated by CQC. He has also been the manager to two care homes at the same time one in Birmingham and One in Stoke-on-Trent.


Dan has worked over 5 counties and has built some excellent relationships with commissioners, regulatory body's representatives and built his own reputation when leading homes to maintain excellent ratings. His friendly approachable character, professionalism and passion ensures the rights of people he supports are upheld. Dan believes very much on empowering people who live in the service and ensures services are person centred and adapted as people’s needs change.


Dan is a nurturing leader supporting personal development and growth with his team and encouraging of their own achievements and advancing in their careers which is mirrored by the group as a whole. As our Registered Manager, Dan likes to ensure that residents are treated with respect and their wishes and voices heard. He ensures that everyone within the team understands that they work to support people in their home so upholds the dignity and respect for individuals accessing the support.