Cumnor Hill House is an exceptional place.
Sue T (Daughter of Resident)
an extremely well-run home offering a warm, welcoming, caring and supportive environment.
T S (Daughter of Resident)
the home really does go above and beyond and I am so happy my friend is happy here
T S (Friend of Resident)
Our fees are all-inclusive, ensuring you can be confident in one monthly fee that covers all care, facilities and events, regardless of visits to hairdressers, trips out etc, which many other providers will charge you for. We appreciate every situation is unique and we encourage you to call us to discuss pricing in more detail. Your exact fee will be confirmed after a full care needs assessment.
Car park available at front of building
Cumnor Hill House has a Review Score of 9.9 (9.909) out of 10, based on 21 reviews in the last 2 years. Over all time Cumnor Hill House has 127 reviews.
Review from R G (Daughter of Resident) published on 6 March 2025
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you so much for these kind words. When we admit a resident to Cumnor Hill House we "admit" the family too. It is great to hear that we have exceeded your expectations and that you can be at peace all those miles away. Mum has settled in well, I see her everyday and her smile is radiant. She is enjoying her new life.
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Review from Madeline M (Daughter of Resident) published on 31 January 2025
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you. The team work very hard to make these days special and individual for our residents and their families. I am so pleased it was a success.
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Review from Andrew G (Husband of Resident) published on 17 September 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for your kind comment. We aim to ensure a high service delivery at all times for our residents and their families.
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Review from K W (Daughter of Resident) published on 13 September 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Every resident is important to us and meeting their individual needs is our priority and I am delighted you feel we achieved that.
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Review from Barry S (Son of Resident) published on 3 September 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for the nice words. We look forward to welcoming Mum again in the future.
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Review from H J (Respite Resident) assisted by family/friend published on 8 July 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
It is our privilege and pleasure to be included in our Cumnor Hill House family and look forward to seeing you again.
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Review from David A K W (Respite Resident) published on 8 July 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for the wonderful comments and the lovely feedback you gave me in person yesterday.
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Review from Will B (Son of Resident) published on 4 June 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
We are so pleased with the change in her well-being. We always strive to ensure residents are given every opportunity to maximise their potential to live life to the full.
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Review from G B (Friend of Resident) published on 30 April 2024
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Review from Ali L (Friend of Resident) published on 26 April 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for this amazing review. Your comments have been passed on to the Head Chef who always delivers to the highest standard.
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Review from Hilary D (Friend of Resident) published on 11 April 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for your kind words. We work very hard to provide a varied activities program with one-to-one time set aside for those residents who do not wish to participate in group activities.
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Review from Philip K (Friend of Resident) published on 18 March 2024
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Reply from Louise Springett, CCRM at Cumnor Hill House
Thank you for your review; I will pass your kind comments on to the team.
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Review from L W (Sister of Resident) published on 12 March 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for this positive review. We work hard on behalf of all our residents to ensure whatever time they have with us is peaceful with all their needs being met in a timely way. Your sister is a pleasure to care for.
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Review from C S (Daughter of Resident) published on 29 February 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for taking the time to complete this review. Your father settled into the home well and it is our privilege to continue to care for him.
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Review from T S (Daughter of Resident) published on 29 January 2024
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for the amazing feedback. The team and I are committed to ensuring everything we do is of a high standard. We work hard every day to provide the highest level of care to our residents and it's nice to have that recognised.
Thank you.
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Review from Catherine H (Daughter of Resident) published on 18 December 2023
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for your kind words. We work as a close team in Cumnor Hill House to ensure all our resident's needs are met to a high standard and that our residents are able to live well and thrive every day. Tough times happen for us all from time to time, so where extra support is needed; we give it. It's our pleasure and privilege to care for our residents.
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Review from S M (Daughter-in-law of Resident) published on 20 November 2023
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Review from P R (Son of Resident) published on 24 October 2023
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Reply from Natasha Stone, Deputy Manager at Cumnor Hill House
Thank you for your kind comments. It is a real pleasure to care for your father, here at Cumnor Hill House. I will pass your comments to the teams.
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Review from T S (Friend of Resident) published on 6 September 2023
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you for your kind words, the team works very hard to ensure the high standards we set ourselves.
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Review from S H (Daughter of Resident) published on 2 August 2023
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The Review Score of 9.9 (9.909) out of 10 for Cumnor Hill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Cumnor Hill House is calculated as follows: ( (223 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 242 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cumnor Hill House is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Apr 2023
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Job Title: Home Manager
Joined: 2022
I am a Registered Nurse and have over 30 years of experience in the Health and Social Care Sector. I began working in care homes in 1992 as a staff nurse and have since held various positions. During this time, I gained the Registered Managers Award qualification. I spent five years working as an Area Manager for a provider which ran five care homes in Oxfordshire. In 2006, I commissioned a new 64-bed dementia specialist home, something I achieved while at the same time successfully studying for a Diploma in dementia care.
My wealth of experience within the care industry, and passion for excellence, allow me to create an environment which promotes each individual’s well-being.
Job Title: Deputy Manager
Joined: 2024
I am Katy, I joined the Team here at Cumnor Hill as the Deputy Manager at the start of November, I have 20 years of experience of working within Adult Social Care and Commissioning for a Local Authority and have always felt privileged to work in the Care sector. I am looking forward to making sure our residents receive high quality care and to working alongside Sherrie the Home Manager and the rest of the team at Cumnor.
Job Title: Home Administrator
Joined: 2022
I am the Admin Manager at Cumnor Hill House. I have worked in the health and social care sector for over 17 years. I love the ethos the Berkley Care Group bring in ensuring residents live as independently as they wish while having excellent care and luxury living.
There is a very good management team here and we work closely alongside each other to ensure that the company values are maintained.
My role ranges from assisting with enquiries, communicating with relatives and the staff team, and ensuring the team is well informed and the home’s administration is effectively maintained whilst supporting all departments.
In my spare time, I enjoy a variety of activities such as lovely walks in the countryside, cooking, gardening, watching sports and spending quality time with my family and friends.
Job Title: Hospitality Manager
Joined: 2017
I started working at Cumnor Hill House in 2017 as a Care Assistant and worked my way up to trainee senior before being offered the role of Hospitality Manager. Having worked in hospitality for over 15 years in England and Spain, I have accumulated many skills that ensure we are delivering excellent customer service to our residents.
Job Title: Community Customer Relations Manager
Joined: 2024
I am the Community Customer Relations Manager, here at Cumnor Hill House.
I aim to ensure that our residents continue to feel part of the wider community and are able to enjoy the activities, interests and relationships they held before living in the home, as well as having the opportunity to develop new ones.
I believe that bringing the local community into the home can bring real benefits to our residents, variety, and choice, and thoroughly enjoy working closely with the great team here at Cumnor Hill House.
Job Title: Head Chef
Joined: 2016
Neal is the Head Chef at Cumnor Hill House and has worked at the home since it opened in 2016.
Neal started his apprenticeship at 15 and has always known that he wanted to be a chef.
Neal works tirelessly to ensure our residents receive home-cooked, nutritionally balanced, delicious meals.
Job Title: Head Housekeeper
Joined: 2017
I am the Head Housekeeper at Cumnor Hill House and have worked at the home since 2017.
I lead a team of housekeepers and laundry assistants, to ensure the home maintains its high standards of cleanliness.
Having previously worked in finance and banking this was my first role in the care sector. I find this job so rewarding because of the interactions and friendships that I have built with the residents.
Job Title: Maintenance Manager
Joined: 2025
My name is Craig, and I am excited to join the team as the homes new Maintenance Manager.
I bring to the role over 20 years of knowledge and experience in maintenance and engineering.
I look forward to working closely with the great team here to ensure that the home runs smoothly and that residents and staff are fully supported and looked after.
Job Title: Events Manager
Joined: 2023
Karen is the Events Manager at the home and has 32 years of experience in the Health and Social care sector.
Karen ensures all of our residents are engaged in meaningful and enjoyable activities and really enjoys the magic moments she has with the residents.
Job Title: Receptionist
Joined: 2024
I am excited to have joined the team as one of the home receptionists.
I enjoy the busy atmosphere in the home and the camaraderie among the staff and residents.
I look forward to welcoming you to the home soon.