Cumnor Hill House

Breeches End, Cumnor Hill, Oxford OX2 9FW

9.9 127 Reviews

Funding & Fees Guide for Cumnor Hill House

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care £1,760 – £1,950
Self-Funded Residential Dementia Care £1,848 – £2,046
Self-Funded Nursing Care £2,045 – £2,235
RESPITE Self-Funded Residential Care £1,910 – £2,100
RESPITE Self-Funded Residential Dementia Care £1,998 – £2,196
RESPITE Self-Funded Nursing Care £2,195 – £2,385

Our fees are all-inclusive, ensuring you can be confident in one monthly fee that covers all care, facilities and events, regardless of visits to hairdressers, trips out etc, which many other providers will charge you for. We appreciate every situation is unique and we encourage you to call us to discuss pricing in more detail. Your exact fee will be confirmed after a full care needs assessment.

(these prices are only a guideline, please contact Cumnor Hill House to find out the exact price for your requirements)

Facilities

Bar/Café

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

Order by:

Review from Stephen W (Son of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience

Very friendly and relaxed but also well-organised and confident.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

It was a pleasure having your mum as part of the Cumnor Hill family and we look forward to welcoming her again in the future.

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Review from J W (Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

Cumnor Hill House is well run. Why I say it is not value for money at the moment is because we only have a hairdresser for 2 days sometimes it is less. We have no beautician. We have no activities manager and there is no continuity of working between them.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

We are happy to announce that we have successfully recruited an events manager who will be starting soon. We have not been as lucky in recruiting a hairdresser or beautician, but we will continue to strive to find both. Meanwhile, we are speaking with another freelance hairdresser for one day a week so that will be three days when hairdressing is on offer.
Unfortunately, the health and social care sector are all suffering recruitment issues but we will continue to fill all our vacancies as soon as possible.

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Review from Anita R (Private Carer of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience

I visit a resident here once a week. I find the staff very approachable and helpful. The standard of care seems to be very good. I feel that the person I visit is cared about as well as for.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Anita, thank you for your comments. They are greatly appreciated.

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Review from Esme W (Wife of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience

We are most impressed by the care which is provided here at Cumnor Hill House Care Home. Although apparently short of carers, the carers give 100% attention when dealing with the resident, kind, considerate, helpful and understanding. The two resident nurses are absolutely outstanding in everything

they do and say and I am kept up to date on my husband's medical situation. The meals provided are better than a five-star hotel, first-class in choice and presentation. There is always a warm welcome when arriving at the home and all the staff are pleasant, helpful and polite. All obvious signs of good management.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Dear Esme,
Thank you for your kind words. We acknowledge that we are still working with a number of agency staff but these are now regular bookings to ensure consistency and continuity of care.

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Review from Letitia H (Respite Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

I came to Cumnor Hill House Care Home after a fall. I was given a stroller.
The room prepared for me had a hospital bed. I was told I can contact for help 24/7.
I appreciate the care, thoughtfulness, compassion and kindness of the staff.
Thank you.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

I am pleased that you have found your experience so positive. Our aim is to provide person-centred care to meet the needs of all our residents.

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Review from E R (Daughter-in-law of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience

My in-laws needed respite care following a fall (and fractured pelvis). Cumnor Hill House Care Home proved to be a very good place for them to rest and recover, providing comfortable rooms, delicious food and a lovely garden. They felt well looked after and liked all the staff, although they complained

that there were times when nobody seemed to be around. I felt that they were safe and in good hands but worried occasionally about the admin of the home (particularly over a lost discharge letter) and the lack of medical personnel.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for your review. We have used your comments in our "lessons learnt" which we use to continually learn from and enhance our service.

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Review from H S (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

I am very sorry I am leaving here. I have been here for five years. I enjoyed it very much and also the staff and the team who looked after me so very well.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for the kind words. We are all going to miss you.

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Review from Sylvia C (Wife of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience

With special thanks for my birthday/anniversary lunch and flowers, so beautifully done - most grateful to the staff.

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Review from Paul C (Son of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

My mother was admitted to Cumnor Hill House Care Home this month and is in a lovely garden room. We had concerns that she would find it difficult to adjust but she has settled in very well after a short time with help from the staff who have been very attentive and caring. The daily update email is

a nice touch and keeps us informed as to what the menus are. The booking system for visiting is helpful especially during this problematic period for everyone.

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Review from R C (Son of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience

My father has just returned home after spending two weeks respite at Cumnor Hill House. The staff were all incredible - not just to him but to us also. He made some lovely friends in the short time he was at the home and joined in the activities. He loved the group singing (next time less Vera and more

Beatles) and loved the concert last Thursday. The home itself was beautiful - so clean. His room had access to the lovely gardens and he was able to drive his mobility scooter from his room to the garden with ease. The food was five-star and the drink chilled to perfection, absolutely no complaints!

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Review from Anne H (Wife of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

My husband has been using Cumnor Hill House Care Home since 2016, initially as respite but now as permanent. Throughout our entire time involved with Cumnor Hill House, we have received professional, courteous and considerate care from nursing, care and hospitality staff.
My husband, now highly dependent

and demented, feels so safe and cared for.
Thank you.

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Review from Robert B (Son of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

Great care for my mother.
Lovely, welcoming staff.

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Review from Rob J (Son of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience

Cumnor Hill House is predominantly a caring team. They are the friendliest, most welcoming, caring group of people I could imagine in charge of my mother's care. Without them, it might be just bricks and mortar - beautiful, safe, well designed, quiet. Mum has found new friends, kept busy, given space,

made at home. Top marks Cumnor Hill House!

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Review from Z K (Niece of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience

My aunt has complex care needs and came to the home unsettled some years ago. The staff could not have been more supportive in every aspect and she felt loved and cared for which has helped her settle. She has enjoyed all the activities and seemed to thrive (despite natural progression of her illness).

Covid has been hard due to the isolation from family, restriction, general fears, illness, and staffing issues, however, the home lost no time in setting up video and telephone call bookings to ensure residents could chat to relatives remotely and my relative's general care has been excellent, the staff have continued to arrange indoor and garden activities to the best of their abilities and finally being able to receive visitors back in the home has been most welcome. Every member of staff knows my aunt and treat her like a member of a big friendly extended family. I am very grateful for her care. They've posted enviable food delicacies on Facebook too.

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Review from Russ M (Son of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience

My father moved in last month and has settled in very well. I spoke with everyone I knew in the care profession and read reviews sites and the CQC reports. The clear winner in terms of care was Cumnor Hill House and I must admit so far, I cannot fault it. It will be lovely when we can spend move time

in the home with my father with hopefully the covid restrictions easing!

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Review from Norman R (Brother-in-law of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

I am the brother-in-law to your resident and both my wife have noticed an improvement in her condition since we last visited her last year. She is generally more aware and responsive and speaks very highly of your staff and the care and attention she receives. Many thanks.

Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you very much for taking the time to share your feedback, it is really appreciated.

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Review from Alison K (Cousin of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience

My review is based on my experience of Cumnor Hill from Christmas 2017 when my cousin moved in, to March/April 2021 when ownership and senior management changed. The home is well run and the family and I have a strong belief that it will continue. During these very trying times of the pandemic, the

virus has been well controlled and because of that control, our cousin has been very well looked after.

Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you for taking the time to complete this review, feedback is very important to the home.

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Review from Kim T (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

I want to thank the team at Cumnor for looking after Mum so sensitively and doing their best to enable humane visits during the pandemic. I am so grateful for the care and consideration shown to Mum, and us as visitors. Thank you Cumnor.

Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you so much for taking the time to complete a review for us, it means such a lot to the team, many thanks.

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Review from Hannah F (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience

My father had rapid onset of complex needs and had a number of failed placements. When he arrived at Cumnor Hill House I very quickly grew a relationship of trust with the home. The home worked hard with outside professionals to make this placement work supporting a long list of care plans, they communicated

transparently and welcomed all visits, family, friends and professionals. Cumnor Hill House works closely with the Oxfordshire Care Home support Service. My father always looks well-groomed and well cared for maintaining his dignity. All the above comments mean that my father has a calm, content and happy life with the expert help he needs. I and my family are very happy with the specialist care that my dad receives at Cumnor Hill House. The staff always appear professional and are very friendly. The environment is fresh, modern and spacy.

Throughout the pandemic, the home has worked hard to ensure the residents have normality.
I would strongly recommend Cumnor Hill.

Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you very much for your review, feedback is so valuable to ensure we continue to achieve high standards.

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Review from Lorraine M (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

All of the staff at Cumnor Hill House are relaxed, confident and friendly. They take time to chat with you and they remember family members. My uncle who travels up from Dorset with his wife are treated so well. Pre-covid restrictions we would have lunch there too.
There is plenty of activities, the

place is spotless and the food is fantastic. The receptionists are welcoming and the surroundings are chic and modern.
My mother is treated with the utmost respect and staff keep me informed of any necessary updates. Nothing seems too much trouble.
It's a wonderful place with an uplifting atmosphere.

Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you for your kind words about the home and the staff, communication between the home and families is important to ensure our standards remain high for all concerned.

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Meet the Team (10)

Sherrie Hume

Job Title: Home Manager

Joined: 2022

I am a Registered Nurse and have over 30 years of experience in the Health and Social Care Sector. I began working in care homes in 1992 as a staff nurse and have since held various positions. During this time, I gained the Registered Managers Award qualification. I spent five years working as an Area Manager for a provider which ran five care homes in Oxfordshire. In 2006, I commissioned a new 64-bed dementia specialist home, something I achieved while at the same time successfully studying for a Diploma in dementia care.

My wealth of experience within the care industry, and passion for excellence, allow me to create an environment which promotes each individual’s well-being.

Katy Brazell

Job Title: Deputy Manager

Joined: 2024

I am Katy, I joined the Team here at Cumnor Hill as the Deputy Manager at the start of November, I have 20 years of experience of working within Adult Social Care and Commissioning for a Local Authority and have always felt privileged to work in the Care sector. I am looking forward to making sure our residents receive high quality care and to working alongside Sherrie the Home Manager and the rest of the team at Cumnor.

Roxana Brian

Job Title: Home Administrator

Joined: 2022

I am the Admin Manager at Cumnor Hill House. I have worked in the health and social care sector for over 17 years. I love the ethos the Berkley Care Group bring in ensuring residents live as independently as they wish while having excellent care and luxury living.

There is a very good management team here and we work closely alongside each other to ensure that the company values are maintained.

My role ranges from assisting with enquiries, communicating with relatives and the staff team, and ensuring the team is well informed and the home’s administration is effectively maintained whilst supporting all departments.

In my spare time, I enjoy a variety of activities such as lovely walks in the countryside, cooking, gardening, watching sports and spending quality time with my family and friends.

Lee Hughes

Job Title: Hospitality Manager

Joined: 2017

I started working at Cumnor Hill House in 2017 as a Care Assistant and worked my way up to trainee senior before being offered the role of Hospitality Manager. Having worked in hospitality for over 15 years in England and Spain, I have accumulated many skills that ensure we are delivering excellent customer service to our residents.

Louise Springett

Job Title: Community Customer Relations Manager

Joined: 2024

I am the Community Customer Relations Manager, here at Cumnor Hill House.

I aim to ensure that our residents continue to feel part of the wider community and are able to enjoy the activities, interests and relationships they held before living in the home, as well as having the opportunity to develop new ones.

I believe that bringing the local community into the home can bring real benefits to our residents, variety, and choice, and thoroughly enjoy working closely with the great team here at Cumnor Hill House.

Neal Russell

Job Title: Head Chef

Joined: 2016

Neal is the Head Chef at Cumnor Hill House and has worked at the home since it opened in 2016.

Neal started his apprenticeship at 15 and has always known that he wanted to be a chef.

Neal works tirelessly to ensure our residents receive home-cooked, nutritionally balanced, delicious meals.

Karen Middleton

Job Title: Head Housekeeper

Joined: 2017

I am the Head Housekeeper at Cumnor Hill House and have worked at the home since 2017.

I lead a team of housekeepers and laundry assistants, to ensure the home maintains its high standards of cleanliness.
Having previously worked in finance and banking this was my first role in the care sector. I find this job so rewarding because of the interactions and friendships that I have built with the residents.

Craig Theobold

Job Title: Maintenance Manager

Joined: 2025

My name is Craig, and I am excited to join the team as the homes new Maintenance Manager.
I bring to the role over 20 years of knowledge and experience in maintenance and engineering.
I look forward to working closely with the great team here to ensure that the home runs smoothly and that residents and staff are fully supported and looked after.

Karen Woolford

Job Title: Events Manager

Joined: 2023

Karen is the Events Manager at the home and has 32 years of experience in the Health and Social care sector.

Karen ensures all of our residents are engaged in meaningful and enjoyable activities and really enjoys the magic moments she has with the residents.

Andrea Taylor

Job Title: Receptionist

Joined: 2024

I am excited to have joined the team as one of the home receptionists.

I enjoy the busy atmosphere in the home and the camaraderie among the staff and residents.

I look forward to welcoming you to the home soon.

Cumnor Hill House

Care Provided by Cumnor Hill House

Good to Know

Funding & Fees Guide for Cumnor Hill House

Facilities

Cumnor Hill House Reviews (127)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (7)