Cumnor Hill House

Breeches End, Cumnor Hill, Oxford OX2 9FW
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9.9 127 Reviews
  • Cumnor Hill House, Oxford
Cumnor Hill House is a purpose-built care home in Cumnor with spacious care facilities in a luxury environment.

This Oxfordshire care home offers all-inclusive pricing where everything is included for a single weekly fee.

A team of professional and skilled staff members are trained in the delivery of high-quality care to all residents, with hospitality staff trained to deliver the standards residents would expect in a hotel.

The policy at Cumnor Hill House is to always pay staff above the National Living Wage and to employ a higher than average quantity of team members, ensuring all residents' expectations are always met.

The home has many fantastic features, including its own cinema room where residents can enjoy dementia-friendly film screenings, a fully-stocked bar and bistro, a lovely library, private dining room where residents can entertain guests, spa, hairdressing salon and wonderful gardens.

The home even has its own gym with specialist equipment designed for the elderly, including a MOTOmed and the Cumnor Hill House team includes a physiotherapist, personal trainer and holistic and wellness lead.

A full-time events manager at Cumnor Hill House organises a wide variety of activities and events for all residents to enjoy, while the home has its own chauffeur-driven vehicle for residents to use on days out and special occasions.

With an all-inclusive pricing policy at Cumnor Hill House, a single weekly fee covers all care, all facilities and all events.

This includes getting hair and nails done, having a massage, having a drink and nibble in the bar and bistro area looking out onto the landscaped gardens, enjoying fine dining with the family and each week’s entertainment.

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Care Provided by Cumnor Hill House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sherrie Hume (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Cumnor Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,760 – £1,950
    • Self-Funded Residential Dementia Care £1,848 – £2,046
    • Self-Funded Nursing Care £2,045 – £2,235
    • RESPITE Self-Funded Residential Care £1,910 – £2,100
    • RESPITE Self-Funded Residential Dementia Care £1,998 – £2,196
    • RESPITE Self-Funded Nursing Care £2,195 – £2,385

  • Our fees are all-inclusive, ensuring you can be confident in one monthly fee that covers all care, facilities and events, regardless of visits to hairdressers, trips out etc, which many other providers will charge you for. We appreciate every situation is unique and we encourage you to call us to discuss pricing in more detail. Your exact fee will be confirmed after a full care needs assessment.
  • (these prices are only a guideline, please contact Cumnor Hill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available at front of building


Cumnor Hill House Reviews (127)

Total of 127, showing 41-60
9.9

Cumnor Hill House has a Review Score of 9.9 (9.909) out of 10, based on 21 reviews in the last 2 years. Over all time Cumnor Hill House has 127 reviews.

Overall Experience

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Review from K D (Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The trolley is a hugely valued service but the operator is not a registered employee. She is fully committed to the wider community and always willing to support areas within it that are short-staffed. She has run the service for many years and is a ray of sunshine throughout the development.

Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you for your feedback and for taking the time to share this.


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Review from Sue C (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumnor Hill House is an amazing home, so welcoming and accomodating. My mum really enjoys living there and has settled in so well. She loves the garden and the activities that are provided. The care is fantastic and it gives us peace of mind that she is so well cared for.

Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you for taking the time to provide us with this feedback and for your continued support to the home, working together is so important for the residents and staff.


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Review from Anthony W (Husband of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in Cumnor Hill House for respite. She suffers from MS and has problems with her walking. She also has the early stages of dementia and can be very confused. The care she receives at Cumnor Hill is extremely good. She has her hair and nails sorted on a regular basis and a physiotherapist visits
every day to help her improve her walking. The food is up to high-quality restaurants and with a free bar, is out of this world. There are frequent activities for her to join in and assistance should it be required.
I'm a Community First Responder and have been on emergency shouts to quite a few care homes locally but have not seen one to better Cumnor Hill in cleanliness and care.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide the team with such wonderful feedback it is appreciated
Many Thanks
Louise


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Review from Karen B (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranging for my mother to move into a care home was the hardest decision. However, from day one until she sadly died over a year later, all the staff made her welcome and welcomed us as a family. They became part of our extended family and people we and our mother trusted to care for her and keep her
safe. They had a great rapport with my mother, which was so important as she couldn’t communicate. The staff genuinely care, it is not just a job to them. You can see this in the way they are around the residents, adapting their skills as peoples’ needs change. All staff get involved and take an interest regardless of their role. They went the extra mile to help us celebrate birthday and Christmas as a family and make memories. In her final week, they made sure she was cared for with dignity and respect and showed compassion to family members to enable us to say our goodbyes. We are so grateful to the staff for all the care and support they gave to both Mum and us as a family.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide such lovely feedback. It was a pleasure caring for mum and this feedback for the team really does mean so much.


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Review from M C (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old Dad has just returned home after spending two weeks respite at Cumnor Hill House. The staff were all wonderful - not just to Dad but to us too. The home itself is beautiful - so clean. Dad's room looked out on the pretty gardens and there were all the facilities he needed for a relaxing
stay. As for the food...amazing! We hoped that Dad would want to stay but for now he's decided to return home. He may well go back when he's ready.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this feedback.


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Review from John G (Son of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank the brilliant work the staff are doing at Cumnor Hill House. I cannot emphasize enough how grateful I am for all their efforts in keeping my mother safe, well and happy in these very difficult times.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for your kind comments its nice for the team to be aware of the support from loved ones.


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Review from Susan L (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Cumnor Hill House for the last three years and I have been so impressed by the level of care they have received. The home is beautiful with lovely rooms, common areas and a lovely walking area outside with gardens. I have visited many times and the staff are always friendly and
very caring to the residents. If I ever have a question or need additional information, the staff have been more than happy to speak with me. The atmosphere in the home is always cheerful and positive, you can definitely tell when you visit somewhere if the staff are happy where they work and Cumnor Hill House is one of those places. We have had complete peace of mind that our parents have been well cared for there. The medical care is exceptional with a lovely local doctor as well as the trained staff. The home offers lovely rooms for the residents, a wonderful selection of meals and activities where there is something for everyone. I highly recommend Cumnor Hill House.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this wonderful feedback for the team.


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Review from H B (Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family joined me for a birthday meal at Fine Dining and it was delicious. We had soup or smoked salmon, roast chicken, fruit and cream and cheese and biscuits with coffee. Then came the big surprise! I was presented with a gluten free birthday cake by a thoughtful chef who is always aware of my dietary
needs. This made the perfect ending to a truly memorable occasion.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Its wonderful to receive feedback such as this so thank you on behalf of all the teams


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Review from P S (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Great staff, very caring and considerate. Nothing is too much trouble. It is very much a home from home, making it very comfortable for residents and visitors.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide the lovely feedback. The teams do work hard and its helpful when they receive comments such as these. Thank you.


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Review from J G (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care provided at Cumnor Hill House. All the staff appear to be professionally trained and to enjoy their roles. Without exception, they are friendly towards the residents, know them by name, spent time chatting to them and have endless patience. I guess they are properly paid,
and my only reservation is that some of my friends would not be able to afford to live in Cumnor Hill House.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for this feedback for the team, it is appreciated.


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Review from Christine R (Sister-in-law of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a delight to visit our sister-in-law as we are always made very welcome and looked after well, as indeed she is. Staff from reception through to service and care are exemplary. The facilities and environment are first-rate and the whole ambience of the care home is a joy to visit.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide such fantastic feedback.


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Review from C B (Brother of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cumnor Hill House took excellent care of my brother and after his death. The management also arranged for the wake to be held at the home and done an excellent job arranging all this for family and friends.
Thank you all at Cumnor Hill House on behalf of my brother and all his family.

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Review from J F (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting our friend today was a thoroughly enjoyable and uplifting experience. A delicious meal with pre-dinner drinks was cheerfully served by people I can only describe as a joy to be with. Friendly, funny and slightly teasing. What a joy. This is by far the nicest residential care home I have ever
visited. The atmosphere (the most important factor) was wonderful and the residents looked happy, contented and very chatty. Well done. Please keep it up.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this amazing feedback for the team.


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Review from S S (Grandson of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely facilities and my grandmother is very settled here. Thank you for making her feel so welcome and looking after her so well.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide such lovely feedback.


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Review from A S (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the care given to my mother. She has settled at Cumnor Hill House, supported by very caring staff. She is happy, relaxed and feels so well looked after.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide such lovely feedback


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Review from C B (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been amazing for mum. The team here genuinely care about each of the residents and nothing is too much trouble. They make every effort to cater to all her needs and welcome family and friends at every opportunity. We are extremely grateful to the team here.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this lovely feedback for the team.


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Review from E L (Friend of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go into Cumnor Hill every Thursday evening to see my friend, it is a wonderful place, very friendly and I like to be there to see all the people and my friends.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide such lovely feedback. Kind Regards.


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Review from H S (Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here nearly two years, stars it's like a hotel. I am on the team as a PA and also got the employment of the month.
Everybody has made me very welcome. A big thank you to all the team and staff.

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Review from Hannelore G (Partner of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner who has Alzheimer's has been in the Cumnor Hill House home since September 2018. He has been treated by all with respect and care. Any little issues have been quickly dealt with to our satisfaction and have been notified with all his ongoing problems. Nothing is too much. A few more carers
might be perfect. On the whole, it is a good home and very difficult to beat. Well done to all.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for giving the time to provide this feedback


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Review from T M (Friend of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful building. Always clean and tidy. Staff very helpful and friendly. Food is very good with a varied menu. Care of residents is good.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Cumnor Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Cumnor Hill House is calculated as follows: ( (223 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 242 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cumnor Hill House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (10)

Sherrie

Sherrie Hume

Job Title: Home Manager

Joined: 2022

I am a Registered Nurse and have over 30 years of experience in the Health and Social Care Sector. I began working in care homes in 1992 as a staff nurse and have since held various positions. During this time, I gained the Registered Managers Award qualification. I spent five years working as an Area Manager for a provider which ran five care homes in Oxfordshire. In 2006, I commissioned a new 64-bed dementia specialist home, something I achieved while at the same time successfully studying for a Diploma in dementia care.


My wealth of experience within the care industry, and passion for excellence, allow me to create an environment which promotes each individual’s well-being.


Katy

Katy Brazell

Job Title: Deputy Manager

Joined: 2024

I am Katy, I joined the Team here at Cumnor Hill as the Deputy Manager at the start of November, I have 20 years of experience of working within Adult Social Care and Commissioning for a Local Authority and have always felt privileged to work in the Care sector. I am looking forward to making sure our residents receive high quality care and to working alongside Sherrie the Home Manager and the rest of the team at Cumnor.


Roxana

Roxana Brian

Job Title: Home Administrator

Joined: 2022

I am the Admin Manager at Cumnor Hill House. I have worked in the health and social care sector for over 17 years. I love the ethos the Berkley Care Group bring in ensuring residents live as independently as they wish while having excellent care and luxury living.


There is a very good management team here and we work closely alongside each other to ensure that the company values are maintained.


My role ranges from assisting with enquiries, communicating with relatives and the staff team, and ensuring the team is well informed and the home’s administration is effectively maintained whilst supporting all departments.


In my spare time, I enjoy a variety of activities such as lovely walks in the countryside, cooking, gardening, watching sports and spending quality time with my family and friends.


Lee

Lee Hughes

Job Title: Hospitality Manager

Joined: 2017

I started working at Cumnor Hill House in 2017 as a Care Assistant and worked my way up to trainee senior before being offered the role of Hospitality Manager. Having worked in hospitality for over 15 years in England and Spain, I have accumulated many skills that ensure we are delivering excellent customer service to our residents.


Louise

Louise Springett

Job Title: Community Customer Relations Manager

Joined: 2024

I am the Community Customer Relations Manager, here at Cumnor Hill House.


I aim to ensure that our residents continue to feel part of the wider community and are able to enjoy the activities, interests and relationships they held before living in the home, as well as having the opportunity to develop new ones.


I believe that bringing the local community into the home can bring real benefits to our residents, variety, and choice, and thoroughly enjoy working closely with the great team here at Cumnor Hill House.


Neal

Neal Russell

Job Title: Head Chef

Joined: 2016

Neal is the Head Chef at Cumnor Hill House and has worked at the home since it opened in 2016.


Neal started his apprenticeship at 15 and has always known that he wanted to be a chef.


Neal works tirelessly to ensure our residents receive home-cooked, nutritionally balanced, delicious meals.


Karen

Karen Middleton

Job Title: Head Housekeeper

Joined: 2017

I am the Head Housekeeper at Cumnor Hill House and have worked at the home since 2017.


I lead a team of housekeepers and laundry assistants, to ensure the home maintains its high standards of cleanliness.
Having previously worked in finance and banking this was my first role in the care sector. I find this job so rewarding because of the interactions and friendships that I have built with the residents.


Craig

Craig Theobold

Job Title: Maintenance Manager

Joined: 2025

My name is Craig, and I am excited to join the team as the homes new Maintenance Manager.
I bring to the role over 20 years of knowledge and experience in maintenance and engineering.
I look forward to working closely with the great team here to ensure that the home runs smoothly and that residents and staff are fully supported and looked after.


Karen

Karen Woolford

Job Title: Events Manager

Joined: 2023

Karen is the Events Manager at the home and has 32 years of experience in the Health and Social care sector.


Karen ensures all of our residents are engaged in meaningful and enjoyable activities and really enjoys the magic moments she has with the residents.


Andrea

Andrea Taylor

Job Title: Receptionist

Joined: 2024

I am excited to have joined the team as one of the home receptionists.


I enjoy the busy atmosphere in the home and the camaraderie among the staff and residents.


I look forward to welcoming you to the home soon.