Cumnor Hill House

Breeches End, Cumnor Hill, Oxford OX2 9FW
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9.9 127 Reviews
  • Cumnor Hill House, Oxford
Cumnor Hill House is a purpose-built care home in Cumnor with spacious care facilities in a luxury environment.

This Oxfordshire care home offers all-inclusive pricing where everything is included for a single weekly fee.

A team of professional and skilled staff members are trained in the delivery of high-quality care to all residents, with hospitality staff trained to deliver the standards residents would expect in a hotel.

The policy at Cumnor Hill House is to always pay staff above the National Living Wage and to employ a higher than average quantity of team members, ensuring all residents' expectations are always met.

The home has many fantastic features, including its own cinema room where residents can enjoy dementia-friendly film screenings, a fully-stocked bar and bistro, a lovely library, private dining room where residents can entertain guests, spa, hairdressing salon and wonderful gardens.

The home even has its own gym with specialist equipment designed for the elderly, including a MOTOmed and the Cumnor Hill House team includes a physiotherapist, personal trainer and holistic and wellness lead.

A full-time events manager at Cumnor Hill House organises a wide variety of activities and events for all residents to enjoy, while the home has its own chauffeur-driven vehicle for residents to use on days out and special occasions.

With an all-inclusive pricing policy at Cumnor Hill House, a single weekly fee covers all care, all facilities and all events.

This includes getting hair and nails done, having a massage, having a drink and nibble in the bar and bistro area looking out onto the landscaped gardens, enjoying fine dining with the family and each week’s entertainment.

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Care Provided by Cumnor Hill House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sherrie Hume (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Cumnor Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,760 – £1,950
    • Self-Funded Residential Dementia Care £1,848 – £2,046
    • Self-Funded Nursing Care £2,045 – £2,235
    • RESPITE Self-Funded Residential Care £1,910 – £2,100
    • RESPITE Self-Funded Residential Dementia Care £1,998 – £2,196
    • RESPITE Self-Funded Nursing Care £2,195 – £2,385

  • Our fees are all-inclusive, ensuring you can be confident in one monthly fee that covers all care, facilities and events, regardless of visits to hairdressers, trips out etc, which many other providers will charge you for. We appreciate every situation is unique and we encourage you to call us to discuss pricing in more detail. Your exact fee will be confirmed after a full care needs assessment.
  • (these prices are only a guideline, please contact Cumnor Hill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available at front of building


Cumnor Hill House Reviews (127)

Total of 127, showing 61-80
9.9

Cumnor Hill House has a Review Score of 9.9 (9.909) out of 10, based on 21 reviews in the last 2 years. Over all time Cumnor Hill House has 127 reviews.

Overall Experience

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Review from M L (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very difficult decision to put a relative in a care home but this transition was made much smoother by the sympathetic and caring staff at CHH. The atmosphere is more akin to a 5-star hotel and nothing seems to be too much trouble. Everyone is very friendly and my mother has settled in well in
lovely, well-maintained surroundings. Well done everyone for making CHH such a nice place to be!

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for your comments it is very much appreciated.


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Review from Elizabeth W (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the expert care, kindness and good cheer they show my mother. It is such a relief to know she is so safe and well looked after in such beautiful surroundings. My mother says 'the staff are very nice', with a beaming smile, which is great to hear. Thank you all at
Cumnor Hill for doing such a brilliant job.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for your kind comments, it is very much appreciated.


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Review from Arnaud D (Friend of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like a hotel. Well looked after. Staff drop what they are doing to attend the needs of their residents. Good presentation, good standard uniform for staff. Clean entrance. Good and important size garden.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide feedback to the team.


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Review from Hilary S (Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been here I have enjoyed it here very much. Everyone has made me very welcome and also it is lovely being on the team. A very big thank you to all. We had a very good barbecue. I enjoyed it very much sitting with the directors.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this lovely feedback.


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Review from David L (Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were a support. Nothing was too much trouble. I have been impressed by the caring attitude of all staff. There was not one word of dissension. Everything was really perfect. Well done.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for providing this feedback to the team, it is really nice to receive such comments.


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Review from Anne H (Friend of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful. Everything was lovely. Lovely food and care for residents. Everywhere was lovely and clean. Staff were helpful and great.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide the home with such lovely feedback.


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Review from Sue T (Daughter of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone for their loving care and professionalism. I know that Dad was so grateful to be in such a great care home. Dad lived at the home for over 2 years and constantly said how lucky he was to have landed in such a lovely place.
Extra special thanks go to the staff, all of
whom went out of their way to provide care and comfort to myself and Dad in his final days.


Cumnor Hill House is an exceptional place.


Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to complete this feedback for the team, I will pass this on as it is very much appreciated.


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Review from Faye M (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living here since March. She has settled in well. It has been a huge relief to us to know that Mum is in such a lovely environment, fed well, has choices of things to do and trips out, and we know she is safe and secure. The staff are very caring and helpful. They are professional and responsible
and we cannot thank them enough for their hard work and dedication. It is always difficult having to make decisions about how to best meet the needs of parents when they should no longer be left living on their own, but we feel we have made a very good choice in deciding on Cumnor Hill House.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide the team with such lovely feedback.


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Review from Melissa M (Granddaughter of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was a resident at Cumnor Hill, from June 2018-November 2018. This home is amazing, the people that work here are outstanding and the care they provide is also outstanding. We, as a family, were made to feel so welcome, they can’t do enough for the family or the residents, nothing is too much
for them. Towards the end of her life my nan was treated with such dignity and respect we can’t thank them enough.

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Review from Alison D (Wife of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is on the nursing floor. We are really impressed by the standard of care provided. I especially like that there are enough carers so that when my husband presses the red button someone comes immediately to help him. The carers are all well trained and friendly - some are exceptional. The
nurses are terrific - one spent ages of her own time helping me complete some very lengthy Continual Care assessment forms; she really went above and beyond to help me. All the staff are very flexible and try and make things work so that the resident is happy. The setting is beautiful and the food is very good. My husband especially appreciates the well-stocked bar!

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this feedback.


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Review from Jon F (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been highly impressed with the care my mum has received here. The staff are extremely professional, well trained and very helpful and compassionate.
My mum settled in very quickly and made friends with other residents.
She joined in with lots of activities and is also more alert and mobile
than when she arrived. Cannot fault the care.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for providing this feedback for the team.


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Review from A L (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So many activities and an atmosphere of care and respect in all areas of Cumnor. The service is excellent - food and drink very high quality.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide the home and teams with such positive feedback.


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Review from Coral P (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumnor Hill House is an exceptional care home.
My mother is enjoying a new lease of life since moving in 5 weeks ago. She has rekindled making friends and eating extremely well. The staff are so caring and nothing is too much trouble and any issues are dealt with swiftly and with a smile. All the residents
are loved, cared for and treated with dignity and respect. Family and friends are made very welcome and I can recommend the delicious meals and cappuccinos. Panoramic views of the gardens and woods beyond from all main reception rooms have the wow factor. All activities, plus hairdressing, manicures, massages and trips out are all offered in the inclusive price. Brilliant. Thanks.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide the team with such lovely feedback, it is appreciated.


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Review from Lorraine E (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumnor Hill surpasses its mission statement of 'exceptional luxury living' by delivering a high standard of 'hotel style living' underpinned by a competent, caring, compassionate and professional nursing/care team. My 87-year-old mother has spent a period of 'respite care' at Cumnor Hill and the improvement
in her health/wellbeing while there was noticeable. As a retired nurse, Cumnor Hill to me is a 'model' for good care of the most vulnerable people in our society. My heartfelt thanks to the Cumnor Hill team, you are inspirational.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for the fantastic feedback, this is very much appreciated by the team. Kind regards.


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Review from Diane S (Friend of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that I have never been in a nicer care home. The staff are very friendly and efficient and the facilities are excellent. Would highly recommend Cumnor Hill House to anyone.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for such kind comments I will ensure the team receive this fantastic feedback.


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Review from Rod S (Friend of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st visit; warm welcome; excellent hospitality. Happy residents. A care home for the future.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you very much for taking the time to provide the team with such positive feedback.


Kind Regards


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Review from S M (Niece of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home for my aunt. Everyone is friendly and knows all the resident's names. Lots of activities to keep everyone occupied.
Although slightly more expensive than others, you get so much for your money.

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Review from Alan S (Husband of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We both have always been very welcome and even had our wedding anniversary lunch at Cumnor Hill House at their suggestion.

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Review from Betty T (Resident) assisted by family/friend published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I found it very easy to settle in. The staff can't do enough for you. I have made lots of new friends here. The meals are of a high standard.

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Review from J M (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (aged 90) goes into Cumnor Hill House for respite care whilst we take a break away from home. She thoroughly enjoys it and is greeted as an old friend by the staff. She always is happy and relaxed in their care and I have no hesitation in recommending Cumnor Hill House.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Cumnor Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Cumnor Hill House is calculated as follows: ( (223 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 242 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cumnor Hill House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (10)

Sherrie

Sherrie Hume

Job Title: Home Manager

Joined: 2022

I am a Registered Nurse and have over 30 years of experience in the Health and Social Care Sector. I began working in care homes in 1992 as a staff nurse and have since held various positions. During this time, I gained the Registered Managers Award qualification. I spent five years working as an Area Manager for a provider which ran five care homes in Oxfordshire. In 2006, I commissioned a new 64-bed dementia specialist home, something I achieved while at the same time successfully studying for a Diploma in dementia care.


My wealth of experience within the care industry, and passion for excellence, allow me to create an environment which promotes each individual’s well-being.


Katy

Katy Brazell

Job Title: Deputy Manager

Joined: 2024

I am Katy, I joined the Team here at Cumnor Hill as the Deputy Manager at the start of November, I have 20 years of experience of working within Adult Social Care and Commissioning for a Local Authority and have always felt privileged to work in the Care sector. I am looking forward to making sure our residents receive high quality care and to working alongside Sherrie the Home Manager and the rest of the team at Cumnor.


Roxana

Roxana Brian

Job Title: Home Administrator

Joined: 2022

I am the Admin Manager at Cumnor Hill House. I have worked in the health and social care sector for over 17 years. I love the ethos the Berkley Care Group bring in ensuring residents live as independently as they wish while having excellent care and luxury living.


There is a very good management team here and we work closely alongside each other to ensure that the company values are maintained.


My role ranges from assisting with enquiries, communicating with relatives and the staff team, and ensuring the team is well informed and the home’s administration is effectively maintained whilst supporting all departments.


In my spare time, I enjoy a variety of activities such as lovely walks in the countryside, cooking, gardening, watching sports and spending quality time with my family and friends.


Lee

Lee Hughes

Job Title: Hospitality Manager

Joined: 2017

I started working at Cumnor Hill House in 2017 as a Care Assistant and worked my way up to trainee senior before being offered the role of Hospitality Manager. Having worked in hospitality for over 15 years in England and Spain, I have accumulated many skills that ensure we are delivering excellent customer service to our residents.


Louise

Louise Springett

Job Title: Community Customer Relations Manager

Joined: 2024

I am the Community Customer Relations Manager, here at Cumnor Hill House.


I aim to ensure that our residents continue to feel part of the wider community and are able to enjoy the activities, interests and relationships they held before living in the home, as well as having the opportunity to develop new ones.


I believe that bringing the local community into the home can bring real benefits to our residents, variety, and choice, and thoroughly enjoy working closely with the great team here at Cumnor Hill House.


Neal

Neal Russell

Job Title: Head Chef

Joined: 2016

Neal is the Head Chef at Cumnor Hill House and has worked at the home since it opened in 2016.


Neal started his apprenticeship at 15 and has always known that he wanted to be a chef.


Neal works tirelessly to ensure our residents receive home-cooked, nutritionally balanced, delicious meals.


Karen

Karen Middleton

Job Title: Head Housekeeper

Joined: 2017

I am the Head Housekeeper at Cumnor Hill House and have worked at the home since 2017.


I lead a team of housekeepers and laundry assistants, to ensure the home maintains its high standards of cleanliness.
Having previously worked in finance and banking this was my first role in the care sector. I find this job so rewarding because of the interactions and friendships that I have built with the residents.


Craig

Craig Theobold

Job Title: Maintenance Manager

Joined: 2025

My name is Craig, and I am excited to join the team as the homes new Maintenance Manager.
I bring to the role over 20 years of knowledge and experience in maintenance and engineering.
I look forward to working closely with the great team here to ensure that the home runs smoothly and that residents and staff are fully supported and looked after.


Karen

Karen Woolford

Job Title: Events Manager

Joined: 2023

Karen is the Events Manager at the home and has 32 years of experience in the Health and Social care sector.


Karen ensures all of our residents are engaged in meaningful and enjoyable activities and really enjoys the magic moments she has with the residents.


Andrea

Andrea Taylor

Job Title: Receptionist

Joined: 2024

I am excited to have joined the team as one of the home receptionists.


I enjoy the busy atmosphere in the home and the camaraderie among the staff and residents.


I look forward to welcoming you to the home soon.