Cumnor Hill House

Breeches End, Cumnor Hill, Oxford OX2 9FW
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9.9 127 Reviews
  • Cumnor Hill House, Oxford
Cumnor Hill House is a purpose-built care home in Cumnor with spacious care facilities in a luxury environment.

This Oxfordshire care home offers all-inclusive pricing where everything is included for a single weekly fee.

A team of professional and skilled staff members are trained in the delivery of high-quality care to all residents, with hospitality staff trained to deliver the standards residents would expect in a hotel.

The policy at Cumnor Hill House is to always pay staff above the National Living Wage and to employ a higher than average quantity of team members, ensuring all residents' expectations are always met.

The home has many fantastic features, including its own cinema room where residents can enjoy dementia-friendly film screenings, a fully-stocked bar and bistro, a lovely library, private dining room where residents can entertain guests, spa, hairdressing salon and wonderful gardens.

The home even has its own gym with specialist equipment designed for the elderly, including a MOTOmed and the Cumnor Hill House team includes a physiotherapist, personal trainer and holistic and wellness lead.

A full-time events manager at Cumnor Hill House organises a wide variety of activities and events for all residents to enjoy, while the home has its own chauffeur-driven vehicle for residents to use on days out and special occasions.

With an all-inclusive pricing policy at Cumnor Hill House, a single weekly fee covers all care, all facilities and all events.

This includes getting hair and nails done, having a massage, having a drink and nibble in the bar and bistro area looking out onto the landscaped gardens, enjoying fine dining with the family and each week’s entertainment.

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Care Provided by Cumnor Hill House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sherrie Hume (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Cumnor Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,760 – £1,950
    • Self-Funded Residential Dementia Care £1,848 – £2,046
    • Self-Funded Nursing Care £2,045 – £2,235
    • RESPITE Self-Funded Residential Care £1,910 – £2,100
    • RESPITE Self-Funded Residential Dementia Care £1,998 – £2,196
    • RESPITE Self-Funded Nursing Care £2,195 – £2,385

  • Our fees are all-inclusive, ensuring you can be confident in one monthly fee that covers all care, facilities and events, regardless of visits to hairdressers, trips out etc, which many other providers will charge you for. We appreciate every situation is unique and we encourage you to call us to discuss pricing in more detail. Your exact fee will be confirmed after a full care needs assessment.
  • (these prices are only a guideline, please contact Cumnor Hill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available at front of building


Cumnor Hill House Reviews (127)

Total of 127, showing 81-100
9.9

Cumnor Hill House has a Review Score of 9.9 (9.909) out of 10, based on 21 reviews in the last 2 years. Over all time Cumnor Hill House has 127 reviews.

Overall Experience

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Review from Patricia B (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came here for respite care and was very impressed. Lovely room looking out onto the garden. Staff very friendly and supportive. Food excellent and plenty of it. Free to do as I wanted, no regimentation. Would definitely come here again for respite care.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you so much for the feedback we appreciate it.


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Review from S A (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents were here but Mother died end of January. Both parents were very well cared for and my Father continues to be very well cared for. All the staff are always cheerful and extremely kind and helpful with everything.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide the team with feedback it is very much appreciated.


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Review from N B (Nephew of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entertainment is lovely, makes you feel welcome and part of the family. No need to feel worried as they keep an eye on you. Good food and lovely staff all the way through.

Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you very much for taking the time to provide such lovely feedback.


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Review from Pauline S (Friend of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a friend came to Cumnor Hill House for respite care when we were made so welcome. We now come to most of the Thursday evening entertainments (which we really enjoy). We are able to meet with the residents and have got to know some really well.
We are always made very welcome by all the staff
who are very caring. Thank you.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for taking the time to provide this lovely feedback.


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Review from S W (Friend of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident here and is very happy. I came to watch a show (magician) tonight. I was very impressed with the staff.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for providing the team with this lovely feedback.


Kind Regards.


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Review from Tony S (Friend of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant experience. I was treated really well and was particularly taken with the food and drinks which were free. All the staff were very polite and helpful. The evening entertainment on Thursday 8th March was so good, he was a very good magician entertainer, and his tricks were so popular
with everyone. Food and drinks were of very high quality. The person we visited is obviously being very well looked after. A lovely room she occupies.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for providing such lovely feedback.


Kind Regards


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Review from Hilans S (Respite Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident for a rest.
I have known a few people from another home.
I like it here very much.
It's like a 5-star hotel.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for taking the time to provide such wonderful feedback.


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Review from Laura H (Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You always feel welcome and they are always there to help you. Loved every bit of entertainment I have been to and the food is amazing.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for taking the time to provide such lovely feedback.


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Review from C W (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and facilities with weekly entertainment provided to cover all tastes and ages, with a friendly atmosphere, refreshments, drink and gifts.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for the fantastic review.


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Review from Joy B (Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Cumnor Hill House from hospital following an operation for bowel cancer.
It was just what I needed before going to my home (I live alone), I can't speak highly enough.
My room, the staff, nursing care, first class, nothing too much trouble.
The food really excellent, (I can only take small
meals at present), a great selection and beautifully cooked by chef.
I am so glad I chose Cumnor Hill House - I think it is unique in all it has to offer.

Reply from Louise Axtell, General Manager at Cumnor Hill House

We are so pleased that you enjoyed your stay at Cumnor Hill.
Thank you for taking the time to provide such positive feedback.
I will pass this on to the team.
Kind Regards.


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Review from A T (Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here feeling broken (spinal fractures) but felt safe from the moment I arrived. Have received the best possible care anyone could have. Everyone very kind, caring and eager to please. The Clinical Manager understands exactly what is required and has extraordinary empathy with everyone. I am very
satisfied and happy here. I have not met with any unpleasantness or impatience.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for giving such wonderful feedback.


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Review from Margaret P (Sister of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had to go into a home Cumnor Hill House would be top of my list.

Reply from Louise Axtell, General manager at Cumnor Hill House

Thank you for taking the time to provide the team with this feedback


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Review from M W (Niece of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely experience visiting somebody in this beautiful care home that feels very much like a top hotel.
Always very welcoming and well looked after with drinks, food if wanted.
Also great welcoming entertainment night.
My Aunt was recently 90 and nothing was too much trouble for the manager and
her team, very welcoming to all that visited and they put on a fabulous spread for all, thank you so much. The staff are great.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for taking the time to provide such lovely feedback.


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Review from Susan B (Daughter of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into Cumnor Hill House, the feeling was calm, friendly, understanding and warm. Our family can't thank the staff enough for their sympathetic and efficient work prior to our mother moving into this wonderful place. I walked into our first meeting expecting to and looking to find fault, but
I still can't. The staff are exceptional. The facilities are exceptional. We've experienced such professionalism, understanding and genuine kindness from the moment we set foot in the house.


Huge thanks to an excellent team of people led by an exceptional manager.


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Review from H V (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last four months at Cumnor Hill House. He was very, very happy there. A purpose built, modern, elegant building in beautiful grounds. Everyone that visited him was immediately impressed by their reception, all the qualities of a top rate hotel. However, most importantly all left
with a lasting memory of the friendly, good-natured and very professional staff. When visiting we enjoyed dining with him, especially in the bar/bistro. We had hoped to see rugby in the cinema with him and spend Christmas with him, sadly not to be. However, we have fond memories of all the regular entertainments on Thursdays and much more besides. The highlight of his stay was the 40's garden party where everyone (staff and residents alike) dressed in period costume, Winston Churchill spoke and introduced the Andrews sisters! Fun was had by all! All in all what a marvellous home it was for him.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for taking the time to give such lovely comments
it was an absolute pleasure to care for your father and he was such a wonderful man.


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Review from Darren W (Grandson of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of 2017, it was decided that my Nan had to move into a care home so that she could have 24/7 care. It was a really tough decision for a family to make. However, in finding Cumnor Hill House the process was made a lot smoother for everyone involved but most importantly my nan. Since then
my nan has made friends and gets to share all her memories with not just the other residents but also it’s staff. They offer a 5-star service from food to entertainment. The residents are kept active through events throughout the week and even have some day trips. The manager and her team really go out their way to make your loved ones loved. If anybody is looking at care homes for their loved ones, you need to think twice before looking elsewhere.

Reply from Louise Axtell, General manager at Cumnor Hill House

Thank you for taking the time to leave such wonderful comments.


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Review from Charlene D (Granddaughter of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumnor Hill House is an amazing care home. My Nan is looked after by a fantastic team that go out of their way to make her and all the residents to feel comfortable, cared for and happy.
The home is modern and has been built to a very high standard with an extremely comfortable feel and gorgeous decoration
- just like a five-star hotel, with beautiful grounds around it. Always spotlessly clean.
On a Thursday evening, they have entertainment which was for everybody to attend. They do a superb job arranging all the great entertainment, which is enjoyed greatly by all.
All the staff are amazingly kind and helpful. They always make myself, my husband, our children and the whole family extremely welcome- nothing seems too much trouble. They give all care with such compassion. I am very thankful my Nan is surrounded by such wonderful people. The manager and her team do an amazing job and I’m very grateful to them all for taking such great care of my Nan.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you very much for taking the time to give such wonderful feedback.
We will be sure to pass these wonderful comments onto the whole team.
Many thanks,
Louise Axtell
General Manager.


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Review from A H (Friend of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited our friends many times. The greeting by the staff on the desk is very good. All the staff seem very willing to help and offer us refreshments if we wish.
Our friends seem settled and if one can no longer manage at home this is the next best thing. The rooms are bright and the furniture
is good. There is a very nice room called 'fine dining" where they can invite friends to meals.

Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for taking the time to provide the home with feedback.


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Review from Melita S (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care and personal attention given to my mum as she recuperated for a month at Cumnor Hill House was exceptional. Really kind, considerate and careful attention to all her needs.


The home is fantastically comfortable, attractive and the food is good. It really feels like a hotel. All

the staff were amazingly kind and helpful.

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Review from Valerie S (Respite Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no comparison to go by as this was my first experience in a care home.


All I can say is that I have never been surrounded by so much kindness or concern for my well-being. It never wavered and I felt that every one of the staff really cared on an everyday basis.


There were some very sick

people on the floor above and I could see they were looked after with the same care and attention.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Cumnor Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Cumnor Hill House is calculated as follows: ( (223 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 242 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cumnor Hill House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Top 20 Mid-size Care Home Groups 2025

Recipient: Berkley Care Group

Date: Friday 31 Jan 2025 More details

Top 20 Mid-size Care Home Groups 2024

Recipient: Berkley Care Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Mid-size Care Home Groups 2023

Recipient: Berkley Care Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (10)

Sherrie

Sherrie Hume

Job Title: Home Manager

Joined: 2022

I am a Registered Nurse and have over 30 years of experience in the Health and Social Care Sector. I began working in care homes in 1992 as a staff nurse and have since held various positions. During this time, I gained the Registered Managers Award qualification. I spent five years working as an Area Manager for a provider which ran five care homes in Oxfordshire. In 2006, I commissioned a new 64-bed dementia specialist home, something I achieved while at the same time successfully studying for a Diploma in dementia care.


My wealth of experience within the care industry, and passion for excellence, allow me to create an environment which promotes each individual’s well-being.


Katy

Katy Brazell

Job Title: Deputy Manager

Joined: 2024

I am Katy, I joined the Team here at Cumnor Hill as the Deputy Manager at the start of November, I have 20 years of experience of working within Adult Social Care and Commissioning for a Local Authority and have always felt privileged to work in the Care sector. I am looking forward to making sure our residents receive high quality care and to working alongside Sherrie the Home Manager and the rest of the team at Cumnor.


Roxana

Roxana Brian

Job Title: Home Administrator

Joined: 2022

I am the Admin Manager at Cumnor Hill House. I have worked in the health and social care sector for over 17 years. I love the ethos the Berkley Care Group bring in ensuring residents live as independently as they wish while having excellent care and luxury living.


There is a very good management team here and we work closely alongside each other to ensure that the company values are maintained.


My role ranges from assisting with enquiries, communicating with relatives and the staff team, and ensuring the team is well informed and the home’s administration is effectively maintained whilst supporting all departments.


In my spare time, I enjoy a variety of activities such as lovely walks in the countryside, cooking, gardening, watching sports and spending quality time with my family and friends.


Lee

Lee Hughes

Job Title: Hospitality Manager

Joined: 2017

I started working at Cumnor Hill House in 2017 as a Care Assistant and worked my way up to trainee senior before being offered the role of Hospitality Manager. Having worked in hospitality for over 15 years in England and Spain, I have accumulated many skills that ensure we are delivering excellent customer service to our residents.


Louise

Louise Springett

Job Title: Community Customer Relations Manager

Joined: 2024

I am the Community Customer Relations Manager, here at Cumnor Hill House.


I aim to ensure that our residents continue to feel part of the wider community and are able to enjoy the activities, interests and relationships they held before living in the home, as well as having the opportunity to develop new ones.


I believe that bringing the local community into the home can bring real benefits to our residents, variety, and choice, and thoroughly enjoy working closely with the great team here at Cumnor Hill House.


Neal

Neal Russell

Job Title: Head Chef

Joined: 2016

Neal is the Head Chef at Cumnor Hill House and has worked at the home since it opened in 2016.


Neal started his apprenticeship at 15 and has always known that he wanted to be a chef.


Neal works tirelessly to ensure our residents receive home-cooked, nutritionally balanced, delicious meals.


Karen

Karen Middleton

Job Title: Head Housekeeper

Joined: 2017

I am the Head Housekeeper at Cumnor Hill House and have worked at the home since 2017.


I lead a team of housekeepers and laundry assistants, to ensure the home maintains its high standards of cleanliness.
Having previously worked in finance and banking this was my first role in the care sector. I find this job so rewarding because of the interactions and friendships that I have built with the residents.


Craig

Craig Theobold

Job Title: Maintenance Manager

Joined: 2025

My name is Craig, and I am excited to join the team as the homes new Maintenance Manager.
I bring to the role over 20 years of knowledge and experience in maintenance and engineering.
I look forward to working closely with the great team here to ensure that the home runs smoothly and that residents and staff are fully supported and looked after.


Karen

Karen Woolford

Job Title: Events Manager

Joined: 2023

Karen is the Events Manager at the home and has 32 years of experience in the Health and Social care sector.


Karen ensures all of our residents are engaged in meaningful and enjoyable activities and really enjoys the magic moments she has with the residents.


Andrea

Andrea Taylor

Job Title: Receptionist

Joined: 2024

I am excited to have joined the team as one of the home receptionists.


I enjoy the busy atmosphere in the home and the camaraderie among the staff and residents.


I look forward to welcoming you to the home soon.