Cumnor Hill House is an exceptional place.
Sue T (Daughter of Resident)
an extremely well-run home offering a warm, welcoming, caring and supportive environment.
T S (Daughter of Resident)
the home really does go above and beyond and I am so happy my friend is happy here
T S (Friend of Resident)
Our fees are all-inclusive, ensuring you can be confident in one monthly fee that covers all care, facilities and events, regardless of visits to hairdressers, trips out etc, which many other providers will charge you for. We appreciate every situation is unique and we encourage you to call us to discuss pricing in more detail. Your exact fee will be confirmed after a full care needs assessment.
Car park available at front of building
Cumnor Hill House has a Review Score of 9.9 (9.909) out of 10, based on 21 reviews in the last 2 years. Over all time Cumnor Hill House has 127 reviews.
Review from Carol T (Friend of Resident) published on 12 September 2017
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Overall Experience
5.0 out of 5
Reply from Louise Axtell, General Manager at Cumnor Hill House
Thank you very much for providing such positive feedback.
Louise Axtell
General Manager
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Review from Joyce B (Resident) published on 23 June 2017
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5.0 out of 5
The lunch was exceptionally good, but for me was large. A most enjoyable day was had by all.
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Review from Rosalind W (Daughter of Resident) published on 13 June 2017
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5.0 out of 5
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Review from Pauline M (Friend of Resident) published on 12 June 2017
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5.0 out of 5
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Review from Mark S (Son of Resident) published on 8 June 2017
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5.0 out of 5
Reply from Louise Axtell, General manager at Cumnor Hill House
Thank you for your comments.
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Review from Karen P (Daughter of Resident) published on 8 June 2017
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4.0 out of 5
Reply from Louise Axtell, General manager at Cumnor Hill House
Thank you for your feedback.
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Review from Shirley H (Resident) assisted by family/friend published on 16 May 2017
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4.0 out of 5
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Review from I A (Son of Resident) published on 29 March 2017
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5.0 out of 5
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Review from Dinah & Brian P (Friend of Resident) published on 21 February 2017
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5.0 out of 5
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Review from N S (Friend of Resident) published on 6 October 2016
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Overall Experience
5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
Thank you for taking the time to review our service. I will certainly pass on your very kind comments to the team. We hope you continue to visit and enjoy our facilities.
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Review from Karen F (Daughter of Resident) published on 28 September 2016
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5.0 out of 5
Cumnor Hill is clean, spacious and has all the facilities needed for exceptional care of its residents. Also, the food is great.
My mum
It is so nice to be able to attend social events at Cumnor Hill such as coffee mornings and special events as it keeps mums happy memories of her stay alive so she won't worry when she comes to stay again. She is already booked in for 2 more stays.
I would have no hesitation in highly recommending Cumnor Hill House.
Reply from Samantha Ncube, General Manager at Cumnor Hill House
Thank you for taking the time to review our service. It is an absolute pleasure having your mum stay and visit, and an added bonus having the family visit too. You are most welcome to continue to do so.
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Review from C E (Niece of Resident) published on 6 September 2016
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Overall Experience
5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
On behalf the team, thank you for taking the time to review us. It was an absolute pleasure to have met and looked after your aunt. Although her stay has come to an end, please feel free to drop by anytime for a gin and tonic or two!
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Review from Jean C (Friend of Resident) published on 23 August 2016
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5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
Thank you for taking the time to review our service. It's important to us to get feedback in order to improve our service and it means a great deal to us to have such positive feedback. We hope you will be back to visit us again soon!
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Review from B C (Daughter-in-law of Resident) assisted by family/friend published on 22 August 2016
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5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
Thank you for taking the time to review our service. We are so pleased to know that you are enjoying the facilities we provide and that you are happy with the care we provide.
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Review from R D (Niece of Resident) published on 18 August 2016
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5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
On behalf of the team and myself, thank you for taking the time to review us. It was such a pleasure to look after your aunt, and we hope to see you all again soon!
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Review from D M (Resident) published on 4 August 2016
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5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
On behalf of myself and the team, thank you for your positive response. We are pleased that you have a positive experience with the service.
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Review from Deborah G (Daughter of Resident) published on 2 August 2016
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5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
On behalf of myself and the team, thank you for taking the time to review our service and for your positive feedback. We will ensure that we pass your comments onto the team.
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Review from Gary G (Son of Resident) published on 2 August 2016
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5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
Thank you for taking the time to review our service and for your very positive feedback. We will ensure that your comments are passed onto all the team.
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Review from S H (Granddaughter of Resident) published on 28 July 2016
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5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
Thank you for taking the time to review our service, we greatly appreciate this. Positive feedback such as this helps us to measure our progress.
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Review from Clara B (Friend of Resident) published on 27 July 2016
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Overall Experience
5.0 out of 5
Reply from Samantha Ncube, General Manager at Cumnor Hill House
Thank you for taking the time to review our service. Please feel free to drop by for a cup of coffee or attend one of our many creative events.
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The Review Score of 9.9 (9.909) out of 10 for Cumnor Hill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Cumnor Hill House is calculated as follows: ( (223 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 242 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cumnor Hill House is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Apr 2023
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Job Title: Home Manager
Joined: 2022
I am a Registered Nurse and have over 30 years of experience in the Health and Social Care Sector. I began working in care homes in 1992 as a staff nurse and have since held various positions. During this time, I gained the Registered Managers Award qualification. I spent five years working as an Area Manager for a provider which ran five care homes in Oxfordshire. In 2006, I commissioned a new 64-bed dementia specialist home, something I achieved while at the same time successfully studying for a Diploma in dementia care.
My wealth of experience within the care industry, and passion for excellence, allow me to create an environment which promotes each individual’s well-being.
Job Title: Deputy Manager
Joined: 2024
I am Katy, I joined the Team here at Cumnor Hill as the Deputy Manager at the start of November, I have 20 years of experience of working within Adult Social Care and Commissioning for a Local Authority and have always felt privileged to work in the Care sector. I am looking forward to making sure our residents receive high quality care and to working alongside Sherrie the Home Manager and the rest of the team at Cumnor.
Job Title: Home Administrator
Joined: 2022
I am the Admin Manager at Cumnor Hill House. I have worked in the health and social care sector for over 17 years. I love the ethos the Berkley Care Group bring in ensuring residents live as independently as they wish while having excellent care and luxury living.
There is a very good management team here and we work closely alongside each other to ensure that the company values are maintained.
My role ranges from assisting with enquiries, communicating with relatives and the staff team, and ensuring the team is well informed and the home’s administration is effectively maintained whilst supporting all departments.
In my spare time, I enjoy a variety of activities such as lovely walks in the countryside, cooking, gardening, watching sports and spending quality time with my family and friends.
Job Title: Hospitality Manager
Joined: 2017
I started working at Cumnor Hill House in 2017 as a Care Assistant and worked my way up to trainee senior before being offered the role of Hospitality Manager. Having worked in hospitality for over 15 years in England and Spain, I have accumulated many skills that ensure we are delivering excellent customer service to our residents.
Job Title: Community Customer Relations Manager
Joined: 2024
I am the Community Customer Relations Manager, here at Cumnor Hill House.
I aim to ensure that our residents continue to feel part of the wider community and are able to enjoy the activities, interests and relationships they held before living in the home, as well as having the opportunity to develop new ones.
I believe that bringing the local community into the home can bring real benefits to our residents, variety, and choice, and thoroughly enjoy working closely with the great team here at Cumnor Hill House.
Job Title: Head Chef
Joined: 2016
Neal is the Head Chef at Cumnor Hill House and has worked at the home since it opened in 2016.
Neal started his apprenticeship at 15 and has always known that he wanted to be a chef.
Neal works tirelessly to ensure our residents receive home-cooked, nutritionally balanced, delicious meals.
Job Title: Head Housekeeper
Joined: 2017
I am the Head Housekeeper at Cumnor Hill House and have worked at the home since 2017.
I lead a team of housekeepers and laundry assistants, to ensure the home maintains its high standards of cleanliness.
Having previously worked in finance and banking this was my first role in the care sector. I find this job so rewarding because of the interactions and friendships that I have built with the residents.
Job Title: Maintenance Manager
Joined: 2025
My name is Craig, and I am excited to join the team as the homes new Maintenance Manager.
I bring to the role over 20 years of knowledge and experience in maintenance and engineering.
I look forward to working closely with the great team here to ensure that the home runs smoothly and that residents and staff are fully supported and looked after.
Job Title: Events Manager
Joined: 2023
Karen is the Events Manager at the home and has 32 years of experience in the Health and Social care sector.
Karen ensures all of our residents are engaged in meaningful and enjoyable activities and really enjoys the magic moments she has with the residents.
Job Title: Receptionist
Joined: 2024
I am excited to have joined the team as one of the home receptionists.
I enjoy the busy atmosphere in the home and the camaraderie among the staff and residents.
I look forward to welcoming you to the home soon.
