The carers are lovely and so caring. The residents look so happy every week that I come to visit
S H (Friend of Resident)
this is perfection
M G (Daughter of Resident)
Very impressed with this level of care. My sister is in excellent hands. Keep up the good work.
Martyn H (Brother of Resident)
Shinfield View has a Review Score of 9.9 (9.867) out of 10, based on 12 reviews in the last 2 years. Over all time Shinfield View has 167 reviews.
Review from Martin G (Husband of Resident) published on 2 April 2025
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Reply from Tracy Barton, Quality Support and Operations director at Shinfield View
Thank you for your kind words. We are truly honoured to have cared for your wife and are grateful for the trust you placed in us. Our thoughts are with you and your family, and we're glad to have been able to support you during this difficult time. I will be sure to pass your kind words to the whole team.
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Review from K M (Daughter of Resident) published on 8 January 2025
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Reply from Nadia Koseva, General Manager at Shinfield View
Thank you so much for the heartfelt feedback and for leaving us the review!
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Review from Diana L (Daughter of Resident) published on 17 December 2024
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Reply from Tracy Barton, Quality Support and Operations director at Shinfield View
Thank you so much for your kind words and thoughtful review. We're delighted to hear that your dad's transition to Shinfield was smooth and that he settled in well. The manager and the team strive to provide compassionate care and support and it's heart-warming to know that this has made a positive difference for your family. We're always here to help navigate any challenges together and your recommendation means a lot to us. Thank you.
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Review from Carolyn B (Friend of Resident) published on 11 November 2024
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Reply from Nadia Koseva, General Manager at Shinfield View
Thank you so much for the heartfelt words! We always strive to provide the best care and help our residents live well and thrive each and every day!
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Review from L D (Daughter of Resident) published on 19 June 2024
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Reply from Emma Cook, Receptionist at Shinfield View
Thank you for the kind review, very much appreciated. We loved having Dad here at Shinfield View and we too would like him to move back in permanently as was part of our family here.
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Review from Judy C (Daughter-in-law of Resident) published on 10 July 2023
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you so much, Judy! We love having her here with us! She has settled in so well! Thank you again.
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Review from Susan W (Daughter of Resident) published on 7 July 2023
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you so much; we love having Dad with us! He has truly become part of the Shinfield View family!
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Review from Rachel A (Daughter of Resident) published on 6 July 2023
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you so much, Rachel; Mum made such an impact on all of us in her short time with us; she will be forever in our Shinfield Family, along with you guys. See you soon.
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Review from Paul A (Son of Resident) published on 6 July 2023
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you, Paul; she was such a lovely lady, and we loved having her with us - just wish it was for longer! Take care and see you soon.
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Review from Helen B (Daughter of Resident) published on 17 May 2023
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Reply from Nicola Nokes, Deputy manager at Shinfield View
Thank you so much, Helen, for your kind words about your father's stay here at Shinfield View. We loved meeting him and taking care of him; it was our pleasure. We wish all of you the very best!
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Review from Julie P (Daughter of Resident) published on 16 May 2023
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Review from R W (Wife of Resident) published on 3 May 2023
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you so much for the lovely review. We are so glad your relative is so happy at Shinfield View.
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Review from Sue C (Daughter of Resident) published on 9 March 2023
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you so much, Sue; we loved having mum with us.
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Review from Marian G (Sister of Resident) published on 28 February 2023
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you, Marian. We love having your sister here with us and she has settled in so well. Hope to see you soon,
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Review from Peter M (Son of Resident) published on 28 February 2023
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you so much we loved having mum with us and being part of the Shinfield View family. Please keep in touch.
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Review from Niki P (Daughter of Resident) published on 21 February 2023
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you so much for a lovely review, Niki; we loved having mum back with us for a second time. We can't wait to have her back with us. Take care.
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Review from Kate D (Granddaughter of Resident) published on 17 November 2022
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you so much, Kate; we loved having your nan with us. We can't wait for her to come back and see us! Take care.
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Review from Richard A (Brother of Resident) published on 13 September 2022
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Reply from Nicola Orwin, Deputy Manager at Shinfield View
Thank you so much, Richard - we love having your brother here with us; he brings so much energy to the home.
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Review from G W (Respite Resident) published on 1 September 2022
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Reply from Nicola Orwin, Deputy Manager at Shinfield View
Thank you so much for such a kind review; we really enjoyed having Mum stay with us, and we do hope to see you both again soon.
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Review from Rebecca C (Daughter of Resident) published on 15 August 2022
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Reply from Jodie Whatmore, General Manager at Shinfield View
Thank you so much. Mum has settled in really well. She is off to Stonehenge today. Hopefully, see you soon. Thank you.
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The Review Score of 9.9 (9.867) out of 10 for Shinfield View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Shinfield View is calculated as follows: ( (137 Excellents x 5) + (6 Goods x 4) ) ÷ 143 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.909 Points relating to the number of positive Reviews for Shinfield View is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2018
I have worked in Health and Social Care since 2011 and progressed from being a Care Assistant to General Manager.
I am passionate about making a difference to peoples lives and really putting our residents at the heart of everything we do. I am so proud to work alongside Nicola and the fantastic team at Shinfield View!
Job Title: Deputy Manager
Joined: 2017
My name is Nicola Orwin. I am very excited to be the Deputy Manager here at Shinfield View. I have worked at Shinfield View for over 4 years now in various roles and it really is a home from home for me. I am very passionate about ensuring our residents get the very best in their later years and I am very much looking forward to working alongside Jodie to ensure we continue to deliver the very best outstanding care.