Shinfield View

School Green, Shinfield, Reading RG2 9EH
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9.9 167 Reviews
  • Shinfield View, Reading
Shinfield View is a multi-award-winning, purpose-built care home in the village of Shinfield in Berkshire, providing spacious care facilities within a luxury environment.

Situated just outside Wokingham near the city of Reading, Shinfield View is in a fantastic location just off the M4 and A33. A team of professional and skilled staff focus on the needs of the individual while providing high-quality care services, which include residential care and dementia care as well as respite and day care.

The home features its own cinema room where residents can relax, a fully-stocked bar and bistro area, library, private dining room, spa, hairdressing salon and landscaped gardens. The home sits just across from the village green, where family-friendly events take place throughout the year.

Shinfield View has a full-time events manager who organises activities and events for all residents to enjoy, while the home has its own chauffeur driven limousine for use on days out and special occasions.

The pricing policy is all-inclusive - a single weekly fee covers all care, all facilities and all events. This includes the bar and bistro, fine dining, hair salon and entertainment. It may sound too good to be true, but it’s just Shinfield View!

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Care Provided by Shinfield View

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 66 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Nadia Koseva (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Shinfield View Reviews (167)

Total of 167, showing 21-40
9.9

Shinfield View has a Review Score of 9.9 (9.867) out of 10, based on 12 reviews in the last 2 years. Over all time Shinfield View has 167 reviews.

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Review from Jenny C (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Shinfield for just over a year now, having been assessed as not being able to manage at home. As a family, we feel extremely lucky that he is there. We can finally stop worrying about him. The care he is receiving is second to none, and all the staff that make the place function
so well are amazing. Over the year, he has had so many experiences that he could never have had being at home by himself. There is always something interesting going on; the birds of prey come and visit, there were reindeer at Christmas and he’s even been ice skating in his wheelchair. In addition, I cannot fault how Shinfield has functioned with the constant threat of Covid either. The emphasis has been on keeping the residents safe while still making their lives interesting and fulfilled. Thank you, everyone.

Reply from Nicola Orwin, Deputy Manager at Shinfield View

Thank you so much Jenny for your kind words, it is a pleasure to care for your dad and we are so happy he joins in with the activities here. We love seeing you and your sister when you come to visit and hope you feel just as at home as Dad does. Thank you for all of your support.


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Review from Louise G (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known about Shinfield View's consistently excellent care for some time because another relative has been well looked after there. I was certain that my mum's quality of life, overall health and sense of purpose and joy would improve if only I could persuade her to move there. And this has been
the case, without a doubt. It was a difficult process to get my mum to accept the need to leave her beloved home but everyone at Shinfield View made it as painless as it could be. Due to the warm, loving care and attention to the small personal details which make all the difference, my mum has settled more quickly than any of us could have imagined. I know she is safe, well-fed, taking her medicines properly and she is definitely much happier.

Reply from Nicola Orwin, Deputy manager at Shinfield View

Thank you so much! It is our pleasure to have Mum with us, and she really has settled so well.


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Review from Karen K (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at many care homes before we chose Shinfield View. As we were being shown around, I could imagine Mum being happy there. It felt luxurious as well as homely. The residents all looked happy and busy with activities, and there were lots of friendly and jolly staff.
Mum is there now and settling
in. It’s never easy when you realise that your loved one needs to be cared for in a home, but the staff welcomed Mum with open arms and made her feel very special.
She’s now enjoying the delicious food, the company, and the many activities they put on daily for everyone.
The staff are always on the end of the phone for queries and updates, and it feels very reassuring to know Mum is not only safe and cared for but also active and happy. There is a lot of attention to detail in ensuring residents enjoy their time there… they’re not only being looked after but really living!

Reply from Nicola Orwin, Deputy manager at Shinfield View

Thank you so much. We love having Mum with us, and welcoming you all to our Shinfield family. She is settling really well.


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Review from N M (Son of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a parent into a care home is a big decision, especially when the individual has dementia and does not understand why they cannot stay at home. However, we did make that decision last July for Mum's own safety, and the team at Shinfield View have been brilliant. Despite being made very welcome
by friendly, caring and professional staff, it did take time for her to settle, but she does now seem to have got there and refers to Shinfield View as her home and says that she enjoys living there. She participates in the activities, has made new friends and appears happier than she has done for several years. We viewed a number of care homes as part of the decision-making process, and we are delighted with the care that Mum receives.

Reply from Jodie Whatmore, General Manager at Shinfield View

Thank you so much! We love having mum with us.


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Review from Chris H (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parents originally went into the home for one month's respite back in October 2021.
Due to circumstances, this was extended.
Parents are now both full-time residents and have both expressed satisfaction with the service they receive.
Whilst any care home will never come close to their own home,
Shinfield View does try its hardest to do so.
All staff are friendly and approachable, and all staff know parents names. My parents, who are not high dependency by any means, have named points of contact for their daily needs and have a good relationship with all staff.
A care home is like attending a new school, it takes a while to settle in, people have their own routines and quirky habits, it's possible not all attendees get along. At Shinfield View, everybody appears to get along, and if they don't, you wouldn't know.
Activities - excellent.
My dad has been Air Rifle shooting! Enough said.
If you are looking for a 4-5 star care home who truly do care, then look no further than Shinfield View.

Reply from Jodie Whatmore, General Manager at Shinfield View

Thank you so much, Chris! We love having mum and dad with us and they have settled so well and most certainly are part of our Shinfield View Family.


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Review from L R (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum wasn't at Shinfield View for very long, I was very happy with the care she received there. Very happy and helpful staff. We were always made welcome.

Reply from Jodie Whatmore, General Manager at Shinfield View

Thank you so much, Lynn; it was lovely to have mum with us for that short time. Hope you are all well. Take care.


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Review from Sue P (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care was provided. When my mum went into care, there was every reassurance given. If I had any questions or concerns, they are dealt with almost immediately.
Lots of activities going on during the day so my mum wasn't left sat in a room on her own.
Considering the continued difficulties
due to Covid, they are managing this effectively and communication is good.
The staff are warm and friendly and doing an amazing job.

Reply from Jodie Whatmore, General Manager at Shinfield View

Thank you for your kind words, Sue. We really enjoy having your Mum with us, and she has settled in so well.


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Review from Pauline C (Sister of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I moved our sister here in March following a very positive recommendation from a family friend. She has advanced dementia. We have both been really impressed by the way she has responded to the move. She looks much better, mainly due to the personal care she receives from the staff. They
ensure she is well-groomed, and this is something that would have been very important to the person that she used to be. All the staff we have met have been interested to know about her life before dementia set in, which I think shows their respect for her as a person.
Although she cannot join in with many of the activities, she is more alert and interested in her surroundings than she was in her previous home. We have been made to feel welcome when we visit, and I feel the Covid situation has been well managed. I would not hesitate to recommend Shinfield View to anyone looking for safe, warm and respectful care for a loved one.

Reply from Jodie Whatmore, General Manager at Shinfield View

Thank you so much, Pauline, we love having your sister with us, and it has been such a pleasure getting to know you all.


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Review from A T (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into the home after having a fall. It was decided that he needed to go into full-time care, and Shinfield View was recommended. After a shaky start, he has become more animated, able to remember activities, healthier and in his words, "quite likes it here", which from him, is praise indeed.
My sister and I are overjoyed at his progress. We cannot thank or fault the staff for their care, enthusiasm, joyousness in dealing with elderly people and their families.

Reply from Jodie Whatmore, General Manager at Shinfield View

Thank you so much, Alison; dad is really a joy to have here with us at Shinfield View. Take care.


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Review from M G (Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get my hair done when I want, and my room is beautiful.

Reply from Jodie Whatmore, General Manager at Shinfield View

We love having you stay with us. We are glad that you like your room and enjoy having your hair done. Thank you.


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Review from J M (Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people excellent, food and personal training and activities.

Reply from Jodie Whatmore, General Manager at Shinfield View

Thank you so much; we are so lucky to have you with us at Shinfield.


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Review from Robina L (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Placing one of your parents into a residential care home is never going to be easy and this, coupled with the current coronavirus situation, made this a really difficult decision for us to be confronted with. The staff at Shinfield have been absolutely marvellous at making our father feel welcome and
quickly settled, in spite of these difficult times. Dad is an Alzheimer's patient, and it's a real comfort to know that he is on a dedicated floor where staff can look after him with his special needs in mind. Fortunately, he has had both his covid vaccines before arriving at Shinfield and now that quarantine is over, he can participate in all the activities offered, which he is loving. As we cannot visit Dad, communication is absolutely vital for us, and this is available 24-hours a day. A-Zoom tour of the home showed us just how beautiful and comfortable the place is, and we are so happy to know Dad is being taken care of in such a lovely setting. Thank you so much for everything.

Reply from Jodie Whatmore, General Manager at Shinfield View

Thank you so much, Robina; Dad is a joy to have with us.


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Review from Rodney S (Brother of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shinfield View did everything possible to admit my sister within 24-hours, following a Covid test and succeeded. She has twice been hospitalised through seizures, and I have been constantly updated. Shinfield View has now enacted a rapid response team to keep her in the home so that she does not have
constant hospitalisation. I cannot rate them too highly. They really know her, and this is a huge relief during Covid lockdown.

Reply from Jodie Whatmore, General Manager at Shinfield View

Thank you so much, Rodney; we are so lucky to have your sister here with us! Take care, and stay safe!


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Review from J F (Wife of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Shinfield View for respite during January whilst we moved house. I can honestly say that it was like a 5* hotel, not a care home and he was treated with so much care and attention during his stay. Due to Covid, he had to stay in his own room for the first week, but the staff frequently
visited him, and he was very happy. With everything inclusive, this home offers a most professional approach to care and a large number of staff are all very attentive, cheerful and respectful. He enjoyed his stay, says the food was excellent, and during the few days he was allowed to partake in activities; he enjoyed the company of other residents. We will certainly use again. From my first enquiry to collecting my husband after his stay, I felt very comfortable that this had been an excellent choice.

Reply from Amanda Tanner, General Manager at Shinfield View

Hi Judy, thank you very much, that is very kind of you. We are glad he enjoyed his stay. Thank you.


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Review from Susan S (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shinfield View runs a very special home, and we cannot express our sorrow for the problems that have beset the home of late. No-one could have foreseen what you have had to deal with over the last nine months. That you have fronted up to the issues and been so transparent is also a credit to you. The
management should feel proud of the way you have dealt with this, we have always been impressed with your approach, that nothing is ever too much trouble and you always try to do whatever people ask of you without hesitation. Sadly, my mother passed away in November and was never able to take full advantage of what you have to offer at Shinfield View because her dementia was already too far advanced when she arrived with you. We actually regret not having transferred her to you sooner, because, we think it would have slowed the onset if we had done so. Many of the staff tried to engage her, and we thank them for that. The staff on the 1st floor gave outstanding care in her final weeks, and we are forever grateful.

Reply from Amanda Tanner, General Manager at Shinfield View

Sue, thank you ever so much for this review, you are very kind to provide us with this wonderful feedback. Thank you and take care.


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Review from D A (Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well cared for and kept happy with activities including painting and exercise and visits from my large family and the wonderful events which the family can also attend.

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Review from Heather C (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Shinfield View for 8 months now. He settled in very quickly and loves all the care and attention he receives from the staff.
There's always some kind of activity going on during the day. The Visitor Pod enables us to visit Dad whenever we want and we can keep in touch with
him via Zoom, Facetime or Skype.
The staff are wonderful and very dedicated to the residents in their care, some of them moved into the home during the height of the Pandemic.
Dad is receiving the very best of care and we cannot recommend Shinfield View highly enough.

Reply from Amanda Tanner, General Manager at Shinfield View

Hi Heather, thank you so much for your kind words, we are pleased Dad has settled so nicely. Thank you so much.


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Review from Martin S (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for the last 10 months. She came directly from hospital with pressure sores and weight loss, also reduced mobility. In spite of not being a nursing home the care she has received has been exemplary. The staff of Shinfield View collectively put their arms around her
and delivered a transformation. They healed her sores, fed her food she could eat and mobilised her. She gained weight, comfort and a renewed interest in life in spite of her extreme age (101). She has escaped Covid as it swept through the home due to the care and diligence of all looking after her and you all have my enduring gratitude.

Reply from Amanda Tanner, General Manager at Shinfield View

Martin that is an absolutely wonderful review, thank you so so much. We love having Mum with us very much - what an incredible lady!


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Review from Anne B (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for almost 18 months and it is the best decision we ever made for her care. I live in the USA and although I normally visit 4 times/year that has obviously not been possible this year. This could have been incredibly stressful for both of us, but Mum has been very happy
to be at Shinfield View. The care she has received is excellent and the food is spectacular (I can say that from experience as prior to the lockdown I was able to visit and partake in their offerings and apparently it is still as good!).
The team have tried to adapt to our "new normal" with the introduction of the visiting pod (which I have yet to experience personally). Although the social activities and excursions have changed, they are still keeping Mum entertained. The staff keep me informed about her health and any treatment and are extremely responsive to my requests.
I consider the staff and management team to be part of my extended family and they have my complete trust.

Reply from Amanda Tanner, General Manager at Shinfield View

Anne that is so wonderful thank you so much from all of us.


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Review from Beverly M (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was accepted into Shinfield during the very challenging period of COVID-19 (the home has not experienced any outbreaks of the virus). She had been living on her own, with the help of carers, but was deteriorating very quickly and we were all very concerned for her wellbeing. Whilst the initial
period of barrier nursing brought its challenges, my mother has been so carefully looked after, both physically and emotionally that she has begun to make a full recovery. She is enjoying more social activities than she has for years, making friends and enjoying the wonderful food. She is always well dressed, her hair and nails are regularly attended to and her room is well kept. It has been an enormous relief to everyone in the family to know how well she is being cared for by the amazing, professional staff. We cannot thank them enough.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Shinfield View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Shinfield View is calculated as follows: ( (137 Excellents x 5) + (6 Goods x 4) ) ÷ 143 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Shinfield View is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (2)

Jodie

Jodie Whatmore

Job Title: General Manager

Joined: 2018

I have worked in Health and Social Care since 2011 and progressed from being a Care Assistant to General Manager.


I am passionate about making a difference to peoples lives and really putting our residents at the heart of everything we do. I am so proud to work alongside Nicola and the fantastic team at Shinfield View!


Nicola

Nicola Orwin

Job Title: Deputy Manager

Joined: 2017

My name is Nicola Orwin. I am very excited to be the Deputy Manager here at Shinfield View. I have worked at Shinfield View for over 4 years now in various roles and it really is a home from home for me. I am very passionate about ensuring our residents get the very best in their later years and I am very much looking forward to working alongside Jodie to ensure we continue to deliver the very best outstanding care.