Shinfield View

School Green, Shinfield, Reading RG2 9EH
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9.9 167 Reviews
  • Shinfield View, Reading
Shinfield View is a multi-award-winning, purpose-built care home in the village of Shinfield in Berkshire, providing spacious care facilities within a luxury environment.

Situated just outside Wokingham near the city of Reading, Shinfield View is in a fantastic location just off the M4 and A33. A team of professional and skilled staff focus on the needs of the individual while providing high-quality care services, which include residential care and dementia care as well as respite and day care.

The home features its own cinema room where residents can relax, a fully-stocked bar and bistro area, library, private dining room, spa, hairdressing salon and landscaped gardens. The home sits just across from the village green, where family-friendly events take place throughout the year.

Shinfield View has a full-time events manager who organises activities and events for all residents to enjoy, while the home has its own chauffeur driven limousine for use on days out and special occasions.

The pricing policy is all-inclusive - a single weekly fee covers all care, all facilities and all events. This includes the bar and bistro, fine dining, hair salon and entertainment. It may sound too good to be true, but it’s just Shinfield View!

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Care Provided by Shinfield View

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 66 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Nadia Koseva (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Shinfield View Reviews (167)

Total of 167, showing 121-140
9.9

Shinfield View has a Review Score of 9.9 (9.867) out of 10, based on 12 reviews in the last 2 years. Over all time Shinfield View has 167 reviews.

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Review from C S (Granddaughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and friendly environment, nothing is too much hassle. All family made to feel welcome and there are quite a few of us at times. Made my grandparents feel as close to home as possible. Cannot recommend enough.

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Review from Pauline W (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really do not know how my dad felt about Shinfield View, due to the deterioration of his mind. I can only say that when we arrived, I had to ask for help to take his personal effects to his room. We were asked if we would like a drink, then left in his room. I then decided that no one was coming so
we went to the bar and dining area. After a while, we managed to get a drink and asked if we would like lunch. I then had been with my dad for an hour and a half and when lunch came, I had been with my dad for 2 hours.


I had to eat my dinner, as I needed to go. I left my dad all alone in a strange place and no one was with him. When I did phone from holiday, no one seemed to know where he was. When I came to pick him up, I thought he had lost weight and at the very least had a haircut and had his hands and feet attended to.


I paid a lot of money for him to be looked after and I was disappointed.


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Review from Rita Mia T (Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say also since being here I've been well looked after and I enjoy the pampering by the staff, my nails and hair is all done for me and the food is excellent they are all so caring.

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Review from John D (Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed being here with my wife and our family were always welcome for dinner as well. The staff were very helpful to me. I loved all the meals and there was a lot of choices. We were asked to lots of things and enjoyed the event nights.

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Review from Mohammed B (Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, I certainly would recommend this home to everyone.

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Review from R D (Granddaughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more amazed by the care my nan and grandad have received. I strongly feel that the staff saved my grandad from deteriorating further. He had been massively neglected at his previous home and gave up on trying to get better. I love visiting, the staff are lovely and always there for support.
Food and drinks provided any time on request.


Thank you so much.


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Review from J M (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy and so well looked after. I viewed many homes in the area and so pleased that I chose this one- highly recommended *****

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Review from A L (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An ideal place for elderly post-operative recovery (respite care)
I would thoroughly recommend Shinfield View, the care was excellent and environment wonderful.
My father came out of here with renewed confidence and independent spirit,
Fabulous all round.

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Review from Monica A (Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once I got over the shock of being here (that took three months), this is now home for me.
I've decorated my room, wallpaper, curtains, lighting, everything and it's now my home - from a house to a room, but it is now my home!
Everything is made so easy by the staff - all my needs are seen to.

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Review from James D (Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super quality, super care in delightful surroundings.

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Review from Pauline H (Daughter-in-law of Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went into Shinfield View in January 2017. His dementia has advanced considerably since however, his quality of life has improved so much. He is occupied and entertained every single day - he can't recall what he's been up to but when we've been there, he's really engaged with everything.

He has lovely meals which we have shared with him on occasion. The staff are wonderful, as are the surroundings. The excursions are varied and the photographs reflect the fun the resident's experience. Brilliant place to spend your autumn years.

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Review from Bruce K (Son-in-law of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and activities staff are lovely and helpful. The environment is attractive and welcoming. But relatives considering placing family members with dementia here need to be aware that the manager will "move you out" promptly if your relative's condition deteriorates, and this may include leaving
them in hospital. This happened to my mother-in-law less than two weeks after the manager asked her to become a permanent resident so it was quite a shock to the family. This was not related to "nursing" needs either.

Reply from Demi, Operations Manager at Shinfield View

Any move out of a care home can be a distressing time.
As a home we do our very best to conduct a thorough assessment of anyone's needs covering as much as we can before any admission, to ensure that we can meet their needs and provide a home for life where possible.
Unfortunately, there is only so much information you can gather in one assessment and when a resident is admitted into the home it can be proven to be different.
We are pleased to say that within the whole care group this has happened only a handful of times and is not an option we consider lightly, there are procedures we have to follow and this is the last resort.
I'm sorry for the upset caused and we hope that you have found a more appropriate home.


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Review from Darren S (Son of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For many months I had become concerned for my elderly father's well-being. Becoming frail and starting to be overtaken with dementia made life tough for him. For me, it was an endless cycle of concern and worry, due, in large part to his abject determination to remain at home and independent. However,
a fall and a short hospital stay meant I needed to intervene for his long-term health. I visited many homes and only one made me smile with its positive impression. I arrived unannounced and during a busy time, but the staff made we welcome and took me round within 15 minutes of my arrival. This place was clearly a different prospect from all the other care homes I saw.


Shinfield View is different. Modern, clean, welcoming and with the most fantastic, positive staff. Every need is catered for - entertainment, care, food, travel.


My father now tells me is very, very happy to be a resident. He is in extremely good hands and I can sleep at night. What better accolade.


Reply from Amy Lloyd, Receptionist at Shinfield View

Thank you, Darren, for your kind words. We love having your father as a resident and we are glad he has settled in so well!


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Review from Fiona E (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shinefield View has been amazing! My father came here unwillingly and has been treated with care and respect, allowing him to settle in and totally change his outlook on life. The staff are all unfailingly friendly and helpful and he has enjoyed his time here. Thank you, Shinfield View.

Reply from Elaine Knight, General Manager at Shinfield View

Thank you, Fiona, we are glad we made a difference.


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Review from Sally O (Granddaughter of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is where my Nan, an ex-nurse, who is sadly battling her need for independence with worsening dementia, now lives. Leaving her home was difficult for her, but it was also incredibly difficult for me to leave her in someone else's care. However, after only 4 weeks, I am completely relieved and reassured
because she has settled in more easily and smoothly than anticipated. When I visit, often at irregular times, I can see that the quality of the activities is high and the staff are engaging, energised and caring. There is also interesting and varied entertainment. The quality of the food is good with seafood often being on the menu options. Meeting her for lunch feels like a special experience and staff are very courteous.The standards in the home are high: it always smells fresh and all areas, including the toilets, are kept clean. I have been impressed by the management team's ability to deal with complex family politics with sensitivity and care. Great care but also lovely surroundings.

Reply from Elaine Knight, General Manager at Shinfield View

Thank you. We are pleased to be able to help your Nan and yes she has settled well


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Review from G H (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service and care has been excellent. Can't find any faults. My mum is much better now than when she went in.

Reply from Elaine Knight, General Manager at Shinfield View

I am glad we have made a difference.


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Review from P C (Resident) assisted by family/friend published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Shinfield View for one week's respite. My overall experience was excellent, the level of service and care provided was above and beyond what I expected. The staff were very attentive, caring and went of their way to make me happy. Facilities were also, very good and I would recommend Shinfield
View to anyone looking for 24-hour care.

Reply from Elaine Knight, General Manager at Shinfield View

It was lovely having you here. You are welcome back any time.


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Review from Keith R (Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Shinfield View to be amazing. All the staff have been most helpful and will go over and above. The entertainment was marvellous with all the staff joining in. My family have been made to feel welcome as well. I may look to the future to retire here in Shinfield View. I shall certainly
come for coffee mornings and other entertainment in the future as I feel I have friends here now. My short stay here in this lovely home has been really lovely.

Reply from Elaine Knight, General Manager at Shinfield View

It was great having your father here and he is always welcome anytime.


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Review from Gladys M (Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here just a month ago after a most unhappy experience elsewhere and found things just as I expected. From the manager down to the staff were courteous and welcoming. Everything was done with a smile, nothing was any trouble and they are all helping me with my problems 100%. The accommodation
is excellent and cannot fault anything.

Reply from Elaine Knight, General Manager at Shinfield View

Thank you Gladys I am glad we have been able to help you the staff will appreciate your comments.


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Review from Rob T (Grandson of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad moved to Shinfield View a month ago and I can already see an incredible difference in how he is cared for compared to where he was before. One of the best things is that there is always loads going on for the residents to interact with and families are always welcome. The food is amazing
and there is a really positive atmosphere when I visit.

Reply from Elaine Knight, General Manager at Shinfield View

Thank you for your great feedback I will pass it onto the staff.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Shinfield View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Shinfield View is calculated as follows: ( (137 Excellents x 5) + (6 Goods x 4) ) ÷ 143 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Shinfield View is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Jodie

Jodie Whatmore

Job Title: General Manager

Joined: 2018

I have worked in Health and Social Care since 2011 and progressed from being a Care Assistant to General Manager.


I am passionate about making a difference to peoples lives and really putting our residents at the heart of everything we do. I am so proud to work alongside Nicola and the fantastic team at Shinfield View!


Nicola

Nicola Orwin

Job Title: Deputy Manager

Joined: 2017

My name is Nicola Orwin. I am very excited to be the Deputy Manager here at Shinfield View. I have worked at Shinfield View for over 4 years now in various roles and it really is a home from home for me. I am very passionate about ensuring our residents get the very best in their later years and I am very much looking forward to working alongside Jodie to ensure we continue to deliver the very best outstanding care.