Shinfield View

School Green, Shinfield, Reading RG2 9EH
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9.9 167 Reviews
  • Shinfield View, Reading
Shinfield View is a multi-award-winning, purpose-built care home in the village of Shinfield in Berkshire, providing spacious care facilities within a luxury environment.

Situated just outside Wokingham near the city of Reading, Shinfield View is in a fantastic location just off the M4 and A33. A team of professional and skilled staff focus on the needs of the individual while providing high-quality care services, which include residential care and dementia care as well as respite and day care.

The home features its own cinema room where residents can relax, a fully-stocked bar and bistro area, library, private dining room, spa, hairdressing salon and landscaped gardens. The home sits just across from the village green, where family-friendly events take place throughout the year.

Shinfield View has a full-time events manager who organises activities and events for all residents to enjoy, while the home has its own chauffeur driven limousine for use on days out and special occasions.

The pricing policy is all-inclusive - a single weekly fee covers all care, all facilities and all events. This includes the bar and bistro, fine dining, hair salon and entertainment. It may sound too good to be true, but it’s just Shinfield View!

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Care Provided by Shinfield View

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 66 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Nadia Koseva (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Shinfield View Reviews (167)

Total of 167, showing 141-160
9.9

Shinfield View has a Review Score of 9.9 (9.867) out of 10, based on 12 reviews in the last 2 years. Over all time Shinfield View has 167 reviews.

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Review from E Y (Power of Attorney of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building and furnishings give the appearance of a modern high-quality hotel. The staff at all levels could not be any more helpful, always willing to do that little bit extra. The many and varied activities keep residents entertained and involved, as well as their brains active. The all- inclusive
policy is also very welcome.

Reply from Elaine Knight, General Manager at Shinfield View

Thank you for your positive feedback.


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Review from Christine K (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shinfield View is a beautiful residential home. It is a pleasure to visit my mother in such a light, bright and luxuriously furnished property. The food is fabulous and the chef is really friendly and interested in nutritious food. The staff and carers are wonderful and so patient with the elderly residents.
The activities are fun and keep everyone included. They also have 2 levels for dementia patients, forgetfulness is one area and heavily dementia is another.

Reply from Elaine Knight, Gemeral Manager at Shinfield View

We love having your mother here and I am pleased you are happy with your choice.


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Review from C T (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with the facilities and the level of care that is provided at Shinfield View. My mother is settling in very well and has made lots of friends. I am so pleased and relieved that my mum is comfortable and content and enjoys all the activities that are provided at Shinfield View.

Reply from Elaine Knight, General Manager at Shinfield View

We are glad your mother has settled as well and we enjoy having her here.


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Review from Alison (Granddaughter of Resident) published on 1 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gramps finally decided that he needed some respite care and we have found this truly amazing place.


He moved in today for a couple of weeks, and the difference in him in just a couple of hours was quite remarkable.


We've not seen him smile or want to eat a proper meal for some time, and both

he achieved today.
The kindness shown to him, my parents, and us (granddaughter & husband) has been just wonderful.


Shinfield View resembles a 5 star hotel rather than a care home, staff are friendly, compassionate, and treat everyone with dignity.
Rooms are like a hotel, with a wet room, lovely furniture, huge TV (which Gramps commented on!).


We as a family love him to pieces, and have been so worried about him. We feel very happy to leave him in this environment for a short while until he starts to feel better. Thank you all so much for your kindness, we can't begin to tell you how much it has meant.


Reply from Elaine Knight, General Manager at Shinfield View

I'm glad we could make the difference and your Gramps is a lovely man and a pleasure to look after.


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Review from Peter R (Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I joined my wife who has dementia (vascular/Alzheimer's) to see how she would cope with specialised residential care. This was a short 3 day taster so far she has coped with being in a separate secure unit. She relates very well to all the staff and was not distressed by my absence overnight thanks
to the excellent night staff she has enjoyed the extra facilities manicure/reflexology and music/dance afternoon.

Reply from Elaine Knight, General Manager at Shinfield View

Thank you for your kind review


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Review from Margaret T (Daughter of Resident) published on 28 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shinfield View is hugely better than any other care option I could find for my father! The building and facilities are stunning, but more importantly the staff are kind, friendly, enthusiastic and always willing to try and understand and respond to every need. The whole ethos of the home respects residents
as individuals, there is a fantastic range of activities, including social evenings (to which not just residents and family, but staff and community are invited), outstanding food, plenty of drinks and snacks at any time, lots of fun and laughter, a real positive place to live and enjoy life! And a really lovely place to visit as family. Very highly recommended!

Reply from Elaine Knight, General Manager at Shinfield View

Thank you Margaret for your positive comments it's great to hear that relatives and residents are enjoying their lives at Shinfield View.


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Review from Kit (Resident) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to look around Shinfied View just after it opened in April 2016 as I could no longer live on my own.
My overall impression was that everything was first class! It is exceptionally clean and well decorated.
The food is very good and there's always a choice.
No matter what you need or want the
carers are there and do it.
The manager, is always very friendly and has done a great job selecting her staff and creating an environment you want to live in.
I have enjoyed all outings, activities and events.
We have a hair salon here that I visit weekly to have my hair done as well as having my nails painted. A lady also comes in to do reflexology which I hadn’t tried before.
The staff at Shinfield View welcome friends and family because they like having them there.
I’m lucky to have found a nice, homely, caring, place to live where I feel safe and there is help around if I need it, I’d never find anywhere better! It means I don’t have to worry as much and neither do my family.

Reply from Elaine Knight, General Manager at Shinfield View

Thank you Kitty for your lovely review and we love having you here with us.


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Review from Sylvia R (Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like I am on holiday, it doesn't feel or look like a care home. The staff could not be any better. Nothing is ever too much to ask for. They are all lovely. The food is like a 5 star hotel. There is plenty of choice, and I don't feel that I am ever rushed. There is everything here that I need.
I love going to the salon, the reflexology, and I love to sit in the beautiful gardens. The entertainment is first class and I sit with my friends. Most of all, and important to me, is that I feel safe here.

Reply from Elaine Knight, General Manager at Shinfield View

We love having you in Shinfield View and its great to see our residents appreciating are great events.


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Review from Roger S (Friend of Resident) published on 4 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been to Shinfield View several times to visit a very dear friend. She is full of praise for this wonderful care home and extremely happy there. The staff are extremely happy, caring and efficient. The food is excellent and varied. The whole building is well planed with superb facilities including
restaurants, a cinema, a bar, various recreational rooms and a hairdressers. Entertainment is first class and outings are very well organised and interesting. The lovely gardens surround a care home of "Five Star Plus" quality.

Reply from Elaine Knight, General Manager at Shinfield View

Your comments are greatly appreciated by the team I am glad you are happy with the service and care your friend has received.


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Review from Katie A (Daughter of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been thrilled with the level of care and support my father has been provided since he moved in. There are often events and entertainment on which are very appropriate for the residents. The food is great and all the staff are very kind and nothing is too much trouble.

Reply from Elaine Knight, General Manager at Shinfield View

Thank you for your lovely review your remarks are greatly appreciated.


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Review from Debbie (Daughter of Resident) published on 4 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Shinfield View for four days respite in June 2016. The standard of care was excellent along with the surroundings and his room. While staying at Shinfield View my father became unwell and was taken to hospital by ambulance unfortunately he was sent to hospital alone. My father suffers
with dementia and gets very confused when out of his normal surroundings so I felt it was unacceptable to send him to the hospital alone. Once the Deputy Manager came on duty and found out my father had been sent to hospital she promptly went to the hospital and spent the whole day with my father. She was very apologetic and advised us the policy is to send a carer to hospital with a resident. She could not have apologized more and despite this being upsetting for us as a family I do not think she could have done anymore. My father returned to Shinfield View and completed his stay he thoroughly enjoyed his time there.

Reply from Elaine Knight, General Manager at Shinfield View

I am glad your father recovered and we were able to support him whilst in hospital for the day. Furthermore I am glad he enjoyed the rest of his stay.


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Review from Christina S (Friend of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shinfield View is a truly exceptional home. My friend became a resident just a few weeks ago and sings it's praise each time I visit. The residents say all their needs are catered for, they could wish for nothing better. The staff are an incredible team, working together for the health and happiness
of their residents. They are always available doing their utmost to inspire, offer support, lend an ear, they are such a happy band, even as a visitor it makes one feel happy just to be around them. In due course if I needed a care home, I would jump at the chance to become a Shinfield View resident but unfortunately it would not be financially viable for me, hence I found it difficult to tick the last box.

Reply from Elaine Knight, General Manager at Shinfield View

Thank you for that lovely review its a pleasure to see you when you visit your friend.


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Review from Deborah H (Daughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting mum for over two months at Shinfield View and feel the home and staff are making mums life so full and happy. The whole experience is comforting that mum is not just existing, she is thriving. This is the most amazing place. Lovely surroundings and food. The care is exceptional,
so many fun events for the residents. I hope that there is space when I need to find a home!

Reply from Elaine Knight, General Manager at Shinfield View

Thank you Deborah its a pleasure for us to have your mother here your comments are great and much appreciated by the staff


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Review from Sandra B (Daughter of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shinfield View represents everything you hope a care home would be. Fabulous, caring staff who completely understand Mum's needs and strive constantly to ensure Mum is well, happy and settled. The standard and cleanliness of the rooms, furnishing and décor are superb. The menus created by the chef and
his team are of the highest quality, choice and always enjoyed by Mum. There are always events and entertainment taking place which are thoughtfully organised. I cannot speak highly enough of the Manager and her team and would recommend Shinfield View without hesitation.

Reply from Jenny Fuller, Operations Director at Shinfield View

Than you very much for taking the time to provide this feedback.


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Review from Michael G (Son of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and needs help, support and compassion. My sister and I looked at a number of care homes before selecting Shinfield View. Although newly opened, the staff are all experienced and we liked the 'people before profit' approach.
She has been here for 5 weeks now and I have been delighted
by the care and support she has received. The quality of the environment is first class and so far the home has delivered everything they promised. The focus is on quality of life and that is extremely important.

Reply from Jenny Fuller, Operations Director at Shinfield View

Thank you for providing such a positive review and I am so pleased you feel our team are delivering the service and care at a level that meets your expectations of Shinfield View.


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Review from Philippa L (Daughter-in-law of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law was transferred from optional to Shinfield View. On arrival to the home we were made so welcome, we might as well have been royalty!
The staff went out of their way to make my father-in-law and myself welcome.
The patience, sensitivity and understanding shown by the team was excellent
and continues.
At 96 years old he really doesn't want to do much any more, however he is always included and his wishes respected.
I am very happy with this care home.

Reply from Jenny Fuller, Operations Director at Shinfield View

We are so pleased that you feel happy with the care our team provide and give to your loved one. Thank you so much for taking the time in providing us with such positive feed back.


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Review from David J (Friend of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have never known such a well equipped, furnished and welcoming place. Nothing is too much trouble for the staff, and the overall attitude to residents and visitors is excellent.

Reply from Jenny Fuller, Operations Director at Shinfield View

Thank you for your very positive feed back


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Review from Iris M (Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stay was very enjoyable, staff were excellent, helpful and pleasant at all times. The food was of a high standard, pleasantly displayed and tasty. Drinks were easily available and varied. The bed was comfortable and the decor of the home very tasteful. Many things to praise and nothing to mark down.

Reply from Jenny Fuller, Operations Director at Shinfield View

All our staff work very hard and I am so pleased you are happy with all parts of the environment and service that we offer.


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Review from Jane L (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is exceptional in every way. The rooms and all the communal areas are tastefully decorated and beautifully clean. All the staff are wonderful and nothing is too much trouble for them. I feel very happy to leave my mum after visiting knowing she is well looked after and cared for. I would not
hesitate to recommend this home.

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Review from Alan B (Stepson of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents and guests are made to feel very welcome. Accommodation is of a high quality as are staff, food and entertainment for residents. Family and friends are encouraged to join residents for meals, drinks and entertainment, all at no additional cost. Would thoroughly recommend Shinfield View for
respite and full residency care.

Reply from Jenny Fuller, Operations Director at Shinfield View

Thank you for taking the time in providing this feedback. We are extremely pleased that you note the excellent care, food and you are enjoying what we have to offer as well as your loved one.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Shinfield View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Shinfield View is calculated as follows: ( (137 Excellents x 5) + (6 Goods x 4) ) ÷ 143 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Shinfield View is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Jodie

Jodie Whatmore

Job Title: General Manager

Joined: 2018

I have worked in Health and Social Care since 2011 and progressed from being a Care Assistant to General Manager.


I am passionate about making a difference to peoples lives and really putting our residents at the heart of everything we do. I am so proud to work alongside Nicola and the fantastic team at Shinfield View!


Nicola

Nicola Orwin

Job Title: Deputy Manager

Joined: 2017

My name is Nicola Orwin. I am very excited to be the Deputy Manager here at Shinfield View. I have worked at Shinfield View for over 4 years now in various roles and it really is a home from home for me. I am very passionate about ensuring our residents get the very best in their later years and I am very much looking forward to working alongside Jodie to ensure we continue to deliver the very best outstanding care.