Ryefield Court

Ryefield Avenue, Uxbridge UB10 9DE
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9.8 137 Reviews
  • Ryefield Court, Uxbridge
Ryefield Court is a beautiful purpose-built care home in Hillingdon that offers spacious care facilities within a luxury environment. The home's pricing policy is all-inclusive, which means a single weekly fee covers all care, all facilities and all events. This includes the heart of the home – which is a bar and bistro – fine dining and entertainment. It also includes delicious meals and snacks made freshly in the onsite kitchen using the finest local ingredients.

A team of professional and skilled staff are trained in the delivery of high-quality care to all residents, of all abilities, and all hospitality staff are trained to hotel standards. Their policy is to always pay above the National Living Wage and employ a higher than average quantity of staff, ensuring all residents' expectations are always met and nothing is too much trouble.

The home features its own cinema room where residents can relax and enjoy a wide variety of classic and modern films, along with a fully stocked bar and bistro, library, private dining room, spa, hairdressing salon and landscaped gardens. Ryefield Court really is a lovely home.

Ryefield Court has a full-time events manager who organises activities and events for all residents to enjoy. These included featured evening entertainment, such as bands and dance troupes, while the home has its own chauffeur-driven limousine for use on days out and special occasions.

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Care Provided by Ryefield Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Yvonne Keating (Interim Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Ryefield Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,735 – £2,455
    • Self-Funded Residential Dementia Care £1,735 – £2,455

  • All inclusive such as hairdressing, trips, meals etc...
  • (these prices are only a guideline, please contact Ryefield Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ryefield Court Reviews (137)

Total of 137, showing 21-40
9.8

Ryefield Court has a Review Score of 9.8 (9.755) out of 10, based on 31 reviews in the last 2 years. Over all time Ryefield Court has 137 reviews.

Overall Experience

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Review from J C (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t often write a review yet this was easy to do. As a family, we had never discussed ever putting my mum in a care home so it has been a very hard and emotional journey. In reflection, I could not imagine my mum anywhere else. The personal care and love she receives in Ryefield Court are amazing.
They know her so well and as a family, we are welcomed and involved in everything. We are always being asked “Can we do better?” or “Do you have any suggestions to make her stay there more comfortable and homely?”. I would definitely recommend it to my friends or anyone looking for a unique and special place for their loved ones.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you very much for such a lovely review, we appreciate you. It is our pleasure to look after Mum at Ryefield Court Home.


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Review from Deirdre M (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to say that we made the best choice possible for our mum to stay at Ryefield Court Care Home. It is like home from home the facilities, decor and atmosphere make you feel relaxed from the moment you arrive through the door.
The staff from management, seniors, care teams, hospitality,
chefs and kitchen staff, domestics and hairdressers go above and beyond for each and every resident. All members never pass without greeting everyone by name and that includes the visiting relatives.
Although there are teams of carers allocated to each floor everyone looks out for all residents no matter where they may be especially in the bistro which is a popular meeting place for everyone to sit relax and have a coffee with a delicious slice of homemade cake.
The food choice for residents is excellent with two meal choices on the menu at each meal. Excellent nutritious food always on offer.
The daily activities and entertainment for residents are amazing. Keeping the residents' minds alert.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you very much for lovely comment, we appreciate you. It is our pleasure to look after Mum at Ryefield Court. Many thanks again.


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Review from C S (Son of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ryefield Court has excellent facilities. The care and attention to detail by the management and carers is commendable. As my Mother has dementia and can no longer look after herself we could not have wished for a better home to place her, knowing that she is so well looked after. We would not hesitate
to recommend Ryefield Court.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you so much for such a lovely review, we appreciate it. It is our pleasure to look after Mum at Ryefield Court! Many thanks.


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Review from M C (Granddaughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident since July and previously had respite stays.
Every member of staff across the building, receptionist, carers, bar staff, everyone is friendly and can't do enough.
Nan has been ill during her stay and had falls, and the staff were on it from the first symptoms. Great communication
throughout.
The home has amazing food and plenty of activities.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you very much for your feedback. We are very pleased to hear you are happy with us. It is our pleasure to look after her at Ryefield Court. We will continue to do our very best. We wish you a Merry Christmas!


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Review from Jeanette C (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially entered Ryefield for a 2-week respite. From there it was a family decision for Mum to become a permanent resident, her health and fragility had become too much to care for her at home. It was a very hard decision to make but now 5 months down the line, it is lovely and heartwarming
to see her enjoying her life with new friends and daily activities. Ryefield is a place that has brought peace of mind, trust and care to myself and my family. I can't fault the care, compassion and time that has been given to Mum.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you so much for your lovely review and we are so glad to hear Mum enjoyed at here, and you are happy with us. It is our pleasure to look after Mum at Ryefield Court.


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Review from J H (Son of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is enjoying it here and is well looked after. Mum's room is always nice and clean. Mum is always dressed nice and clean. The food is nice and the staff are always willing to help.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you so much for your time and review, we really appreciate it. It is our pleasure to look after Mum at Ryefield Court and we are glad to hear that she enjoys her stay!


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Review from Monica G (Respite Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Here for two weeks respite care. A very pleasant experience.
Beautiful gardens, residents encouraged to go outside. Parasols provided for sun protection.
Staff are very attentive.
Very enjoyable activity programme.

Reply from Madge Wang, Interim General Manager at Ryefield Court

Thank you very much. It is a great pleasure to have you with us and we are really looking forward to seeing you again. Please take care of yourself.


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Review from Jane W (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled nicely into Ryefield Court. She has a lovely, light, cheerful room with a small garden and patio door. All the staff without exception are friendly and caring. The food is of a very high standard and I enjoy lunch with Mum when I visit. I never need to worry about Mum, as I know she
is being well cared for.

Reply from Madge Wang, Interim General Manager at Ryefield Court

Thank you so much for taking the time to give us the feedback, we really appreciated it. It is our pleasure to look after Mum here and we will continue to do our best to deliver good care to our residents.


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Review from Viv C (Son of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The reality doesn’t live up to the glossy website and brochure.
Whilst some carers do a great job, they are hampered rather than motivated by the management. Residents are often left unattended for too long.
The culture seems more focused on impressing visitors and short-term cost management rather
than caring and being responsive to residents’ needs. Overall, poor value for money.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you very much for taking the time to leave us this feedback, your feedback is very valuable to us. We always take the opportunity to review the service we provide and continue improving. I am so sorry to hear that you are dissatisfied with Mum’s stay at Ryefield Court. I am glad that I got the opportunity to talk through your concerns over the telephone today. Although some of your issues were out of our control, I wanted to take this opportunity to reassure you that we have sourced a new communications provider in the hope that they will provide a better service to our residents.


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Review from Lorraine G (Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since August 2021 and have felt like I am still on holiday. I came for respite and did not go home. You step into reception and are made very welcome, even the ambulance men say how good the atmosphere is when they come. All staff from management to cleaners have a smile and chat for
everyone, which is most important, and lifts people's spirits straight away. The manager does a wonderful job of picking the right staff that bond very well.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you very much for such lovely comment. It is our pleasure to have you here with us.


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Review from Donna M (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care and facilities provided at Ryefield Court. What stands out for me most is that the staff are always happy, which reflects on the residents.
My dad has settled really well which is a reflection on the staff and activities run. If anything is not working well, staff are quick
to put it right.
Not a criticism, but something that would be helpful for relatives would be an induction pack to make navigating systems and processes easier.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you so much for such lovely comment, we really appreciate it. It is our pleasure to look after your loved one at Ryefield Court and to be able to support you.


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Review from Katherine B (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Ryefield Court Care Home following a fall at home and hospital admission. Initially for respite but we have been so impressed with her care, she is now a permanent resident. All of the staff are so friendly, caring and accommodating. They are understanding when Mum is having a difficult
day. They handle any queries we have efficiently. Ryefield is bright, friendly and very well kept with lots of events for the residents. We are very happy.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you for such a lovely comment, it is our pleasure to look after Mum at Ryefield Court. We will continue doing our best to deliver a high standard of care to everyone.


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Review from Jean G (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for the past six weeks and I have found it very comfortable. Staff are willing and try their best. Sometimes in hard situations, food is very adequate, good selection.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you, Jean. It is our pleasure to have you here with us. We will continue to do our best to keep you happy at Ryefield Court.


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Review from J S (Wife of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well-managed care home. Kind and caring staff.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you very much for such a lovely comment. We really appreciate it and it is our pleasure to look after your loved one at Ryefield.


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Review from Ken G (Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, pleasant place to live.
Caring staff.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you, Ken. It is our pleasure to look after you here, we have become a big family.


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Review from I K (Partner of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing on behalf of my partner who is a resident and came to Ryefield Court on 31/08/2022 and found it difficult to settle into his new life, being fit but had a bad stroke which has left him in a wheelchair. After three months he has settled well and gets on with his carers and staff who look
after him in his new world also with residents, also their relatives. Sports is his main interest. The Bistro is a great meeting place so he doesn't stay in his room. I visit five days a week we are greeted by the Bistro staff who serve us a drink of our choice. Ryefield is a well-organised care home which makes it like home from home. The staff and carers are always on hand for his needs, nothing is too much trouble and always cheerful. Ryefield is managed excellently with programs of activities for residents and a weekly newsletter for families. It's a very exceptional care home with a dining facility for special occasions.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you so much for your lovely feedback. It is our pleasure to look after your partner here and to know you. We will continue doing our best to deliver good care to our residents.


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Review from S D (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Ryefield in a state of mental confusion during covid due to Dementia issues and the care she has received from day one has been excellent. The staff have been so friendly and caring. Mum took some time to settle, but the staff were always so patient with her and distracted her to help her
settle. The home is welcoming, and clean and provides such accessible visiting, such as having coffee in the Bistro or organising lunches for special occasions with the family. Thank you Ryefield for looking after mum your staff are fantastic!

Reply from Madge Wang, General Manager at Ryefield Court

Thank you so much. It is our pleasure to look after your mum, she has settled very well and makes friends here.


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Review from K L (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have been very satisfied by the care provided at Ryefield. The cleanliness of the home is impeccable. More importantly, there is a very warm and caring ambience. The staff show enthusiasm, compassion and commitment in their roles, and the management team appear extremely supportive. The majority
of the staff are excellent but in my experience although good, some do not show quite the same enthusiasm as the majority hence a 'good' rating. Some more bespoke activities for the dementia resident would I believe be extremely beneficial.

Reply from Madge Wang, General Manager at Ryefield Court

Thank you very much for your lovely feedback. We always love to know the areas that we can improve on and it is lovely to hear you are happy with the care that mum is receiving. It is our pleasure to look after mum at Ryefield


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Review from Suzanne T (Friend of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my elderly friend at Ryefield Court for over two years and have always found the staff to be lovely, friendly, helpful and welcoming. Nothing was ever too much for any of them, and they did everything to help him and make him happy while he was there.
I had a high opinion of
them anyway, and this has now increased x1000 since my friend passed away, and I was their only point of contact.
I really cannot put into words the kindness they showed to me and, even more importantly, the kindness, love and respect they showed towards him after his passing.
I will really never forget it.
Their actions and words came so naturally; it was obvious that they really do care - everyone from the manager to everyone downstairs and all the lovely ladies upstairs- too many to name.

Reply from Madge Wang, Interim General Manager at Ryefield Court

Thank you so much for such a lovely message. It was pleasant to look after him and get to know you. Please take care of yourself.


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Review from R B (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From December 2018 through to June 2022, mum was extremely well looked after by the wonderful staff who understood her needs and preferences. She was enabled to maintain some mobility, socialise, join in activities, and enjoy outings. She loved visits from friends and family when possible, and weekly
Skype calls allowed mum to keep connected with us.
Towards the end, her care continued with respect, dignity and measured concern. Her medical requirements were dealt with promptly and her personal care continued to be of a very high standard. At all times, our communications with the carers and management were easy, open and honest. In mum's final days and after she died, everyone across management, care and hospitality - showed the family kindness, giving emotional support and practical help.
In the years that mum spent at Ryefield Court, we know that the caring, attentive staff did all they could to keep mum comfortable, happy, healthy and safe.

Reply from Madge Wang, Interim General Manager at Ryefield Court

Hi Robert, thank you so much for your lovely message, we all miss Mum very much. It was our pleasure to look after her in past few years, to know you and the rest of the families.


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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Ryefield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Ryefield Court is calculated as follows: ( (306 Excellents x 5) + (53 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 372 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ryefield Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Madge

Madge Wang

Job Title: General Manager

Joined: 2020

I have been in a care setting since 2008. I have people skills, approachable person, am a hard worker, and am a quick learner. I am always willing and want to learn new things and gain experience. My original educational background is as a Registered Nurse with and degree aboard. I have been working in the Hospital for over 2 years. I completed Health and Social Care qualification in the UK with levels 3,4 and 5.