Leycester House

Edgehill Drive, Tournament Fields, Warwick CV34 6XQ
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9.5 147 Reviews
  • Leycester House, Warwick
Leycester House in Warwickshire, a stone’s throw from Warwick Castle and Shakespeare’s Stratford, is a purpose-built care home that offers spacious care facilities within a luxury environment.

A team of professional and skilled staff are trained in the delivery of high-quality care to all residents with a strong focus on wellbeing, and all hospitality staff are trained to hotel standards. It makes all the difference.

The pricing policy is all-inclusive at Leycester House – a single weekly fee covers all care, all facilities and all the inspired and stimulating events held in the home. This includes the bar and bistro, fine dining, outings, entertainment, and even getting your hair done.

The policy at Leycester House is to always pay team members above the National Living Wage and employ a higher than average quantity of staff, ensuring all residents' expectations are always met. Staff feel valued and appreciated, and this in turn benefits the Leycester House residents.

The home features its own cinema room where residents can relax, a fully stocked bar and bistro, library, private dining room, spa, hairdressing salon and landscaped gardens.

Leycester House has a full-time events manager who organises activities and events for all residents to enjoy each week, while the home has its own chauffeur-driven, high-end vehicle for use on days out and special occasions.

Well-connected by the M40 and A46, Leycester House is easily accessible yet is close to all sorts of amenities and Warwick’s many beautiful parks.

Care Provided by Leycester House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Hodges (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Leycester House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,649
    • Self-Funded Nursing Care from £1,910
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,910
  • All fees are subject to assessment and can vary according to need level


  • (these prices are only a guideline, please contact Leycester House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • There is visitor parking available onsite.


Total of 147, showing 21-40
9.5

Leycester House has a Review Score of 9.5 (9.519) out of 10, based on 11 reviews in the last 2 years. Over all time Leycester House has 147 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I have only the highest praise for all the care and attention the staff have given to my father. He has been given a new lease of life. Easy to contact and very good at providing information, I am so glad that we made the right choice.

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Overall Experience  Overall Experience 5.0 out of 5

Leycester house was the very best of all the care homes my sister and I visited when we had to find residential care for our mum. We have never doubted our choice. I can remember being told at the time of admission of the seamless transition from residential care to nursing care etc - something we thought
at the time was a good thing - but now realise it is one of the most important considerations.
Other reviewers have rightly praised the overall care and facilities. For those looking for nursing care for a loved one, Leycester House provides professionalism, love, dignity and respect, and all-around excellence.
Special thanks to those behind the scenes who keep rooms cleaned, clothes laundered, hair coiffed and food fresh, tasty and carefully prepared when eating is difficult. We are indebted and will miss you all.

Reply from Tracy Barton, General Manager at Leycester House

Thank you for taking the time to write such a lovely, heartfelt review I have shared it with all at Leycester House and I know it will be very much appreciated. We will miss your lovely mum very much. Take care of yourself. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is here for respite. Care is very good, well organised and staff are friendly. Meals are excellent and drinks are always available. My mother has taken part in some of the activities, which I didn't think she would. The communal areas are very nice and spacious and well furnished. Thank you.

Reply from Tracy Barton, General Manager at Leycester House

Thank you so much for the wonderful feedback, we are so glad your mother is enjoying her stay with us. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My beloved aunt became a resident at Leycester House shortly before her 101st birthday and died there recently aged 104. I can't fault the wonderful care which she had there. Living a long way away, we couldn't visit as often as we would have wanted, but I was always more than satisfied that she was
happy and well looked after. The facilities are excellent - the bistro, parties in the private dining room, and fabulous birthday cakes! There's a weekly programme of activities and entertainment, a hairdresser and a beauty salon.
So a huge thank-you to all of the staff at Leycester House for their friendship and love for my aunt, for the cuddles, and for sitting with her at the end. We shall miss them.

Reply from Tracy Barton, General Manager at Leycester House

Thank you so much for the heartwarming review we miss your aunt so much and feel privileged that we got to care for her until the end. She was such a wonderful lady and will likely remain the oldest ever resident for some time to come. I will pass on your kind words to the care team.


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Overall Experience  Overall Experience 5.0 out of 5

My husband spent 2 weeks respite care in October and I couldn't have wished for better care. The staff were wonderful and looked after his needs in the most wonderful way. They introduced him to all activities and he took part willingly enjoying them thoroughly. I am hoping to be able to book him for
a further respite stay shortly

Reply from Tracy Barton, General Manager at Leycester House

Thank you so much for taking the time to write a review, your husband was an absolute delight to care for and I truly hope we can get him back in with us again soon. Given how nervous he was about coming, it was great to see him enjoying himself and I am so pleased you got a much deserved break too. Take care for now.


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Overall Experience  Overall Experience 5.0 out of 5

My father recently stayed at Leycester House for respite purposes.
After researching a few local Care Homes and careful consideration, we couldn't have been happier with the care dad received during his stay.
The home is a beautiful place with fantastic facilities and activities for residents to participate
in if they so wish - we asked that dad be encouraged to join in - he was and really enjoyed what he took part in.
Each time I met with staff at Leycester House I felt reassured dad was in the best place. The carers not only cared for him but invested time in him - I know they engaged in great conversation and ensured he had an enjoyable stay.
I wouldn't hesitate to recommend this home to any family looking for care for a loved one.

Reply from Tracy Barton, General Manager at Leycester House

Thank you so much for your review, such kind words and I know the team will really appreciate the feedback. It was a real pleasure to have your dad stay with us and I truly hope we can have him back in for some more respite soon. Take care


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Overall Experience  Overall Experience 5.0 out of 5

I stayed at Leycester House for 3 weeks, needing nursing care following an operation. The staff were all lovely and I received all the care I needed, willingly given 24/7. The food was excellent, three cooked meals a day if one so desired and very good quality.
My wife was also impressed with the help
she was given when coming and going to visit.
Meeting other residents in the large sitting room for chats and a glass of wine confirmed the friendly atmosphere and satisfaction of other residents with Leycester House.
I think it is safe to say that I would be hard-pressed to find a better home.

Reply from Tracy Barton, General Manager at Leycester House

Thank you so much for taking the time to post a review. It was an absolute pleasure taking care of you, so many of the residents would have kept you here if they could, they loved your piano playing. You are already missed so we look forward to seeing you again some time in the future, even if just for coffee and cake! Take care for now.


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Overall Experience  Overall Experience 5.0 out of 5

My mother needed respite care for 2-3 weeks, and Leycester House had been highly recommended to us.


We were a bit apprehensive about respite care, so I decided to visit before my mother stayed there. The atmosphere was very friendly and welcoming, and everything seemed clean and efficient.


During

her stay my mother was very happy that she had a lovely sunny room, all the staff were kind, and the food was very good too.

Reply from Tracy Barton, Customer Relationship Manager at Leycester House

Thank you for taking the time to post a review, it is very much appreciated. It was a pleasure to take care of your mother and we would happily do so again should the need arise. It was so lovely to hear she also made a new friend here with whom she will remain in touch. Activities are definitely something we can review to ensure we have enough variety for everyone, we realise it is important to cater for differing needs and tastes and the residents have an awful lot of input to this. It would be really great to hear any ideas your mother may have where we can improve activities if she would like to share them. Many thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

When my husband and I were looking for a care home in the area we live, we visited at least 5 homes. Leycester House was head and shoulders above all the others. From our initial enquiry to my mother-in-law moving in, was exceptional. The team took time to understand her needs, likes/dislikes, hobbies
etc which really made us feel reassured this was the right decision. The team are so caring, happy and supportive. The home itself, in our mind, is like an all-inclusive hotel.

Reply from Tracy Barton, General Manager at Leycester House

Thank you so much for taking the time to write a review Sue, it is very much appreciated by the entire team. if there is anything at all you think we can do to get from 4 to 5 stars in some areas, we would be happy to receive the feedback. We absolutely adore IC and are so glad you chose Leycester House for her. Thank you again, best regards.


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Overall Experience  Overall Experience 5.0 out of 5

I am very confident to recommend Leycester House as a safe, comfortable and enjoyable place to stay or live. We had a short stay at Leycester House to recuperate after a bereavement. The staff could not have been more welcoming and accommodating. Throughout our time there we felt that everybody was
understood and appreciated as an individual and that the staff were both sympathetic to our needs and skilled at meeting them. The surroundings are lovely and everything was spotlessly clean. The food and drink were excellent, and always on offer when you wanted them. We enjoyed the entertainment programme, which gave us lots of opportunities to meet other residents and make friends. We were able to appreciate the real sense of community that exists at Leycester House, and all this was achieved despite the continuing Covid restrictions.

Reply from Tracy Barton, General Manager at Leycester House

Thank you so much for taking the time to post a review Liz, not only is it great for the team to hear they are doing a great job but it can also help other families seeking care as I am sure they appreciate a non-biased view point of what life is like at Leycester House. It was an absolute pleasure taking care of you both, albeit for a short time and I hope we will see you again in the future. Take care of yourselves for now. Kind regards Tracy


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Overall Experience  Overall Experience 5.0 out of 5

The team could not have been more helpful when Mummy unexpectedly needed convalescent care. The speed and efficiency was especially impressive with the extra demands of Covid-19 protocols. Mummy could not fault the care she received. Her only negative comment was that she found the food disappointingly
dull and over-salted for her taste, and she felt it did not match the very high standard of everything else at the home.
It was wonderful to know she was in such safe and caring hands. I was particularly impressed by the proactive approach in medical matters (and drug re-ordering). The other real strong point was their communications, not only with us children but also within the home. It was all very joined-up and everyone seemed to know what was going on at all times.

Reply from Tracy Barton, General Manager at Leycester House

Thank you so much for taking the time to write a review Debbie, we value all feedback. I am so sorry to hear your mother wasn't taken with the food at Leycester House, it is such a shame we didn't know this during her stay because we could have asked the chef to cater more to her palette and preferences. We have always prided ourselves on our meal standards and feedback has always been very good so I will ensure the chef is given this feedback too and they will, of course, take it on board. We hope to see your mother again should she need us in the future. Take care for now.


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Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of respite care and necessitated by a lengthy period of isolation between hospital procedures and the necessity for help with transport to and from hospital appointments. All my requirements have been handled in a professional, caring and supportive way. I am encouraged to
use my call button for any need, big or small, and the response time is reassuringly short. Nothing is too much trouble. My ground floor room has access to outside space and puts me in mind of a comfortable hotel rather than my preconceptions of care home accommodation. Meals are also on a par with restaurant fare - who would expect dressed crab in a care setting? Leycester House has made a stressful period bearable and I will be eternally grateful.

Reply from Tracy Barton, General Manager at Leycester House

Thank you for such a lovely review, Julie, you are a delight to care for and we would have you back at Leycester House any time! The team are so very grateful for your feedback and to know they are doing such a wonderful job. Thank you again, Tracy.


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Overall Experience  Overall Experience 5.0 out of 5

Moving our lovely mum into a care home during this dreadful pandemic was a heart-wrenching decision but the love and care she has received at Leycester House has been second to none. Mum spent time on the residential floor before needing to move to full nursing care and the staff on both floors have
given such amazing care and it is obvious that they form very special relationships with each of the residents. Nothing is too much trouble even though Mum's care is now quite challenging. As a family, we can always ensure a friendly reassuring voice both on the phone and support during visits. We know that Mum is getting the very best care possible from a very special team of professionals.

Reply from Tracy Barton, Home Manager at Leycester House

Thank you so much for taking the time to write this review, the whole team very much appreciate the kind words. We are very happy your mum is part of the Leycester House family and as such is much loved by the team. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

When it was necessary for Dad to receive nursing care in 2017, Mum promised him the best because he deserved the best, and Leycester House didn't disappoint. It was clear that Dad was in good hands from day one, and we were all made to feel most welcome when we visited. Provision of delicious refreshments,
and being able to share special family occasions together with Dad was so important. We appreciated so many things, including the provision of transport to appointments and favourite places, and the little things that added to Dad's quality of life, including hair and nail cutting and weekly newspapers. As a family, we never had to worry about the care Dad was receiving, even in the last year when visiting has been restricted. When Dad became more unwell and sadly died recently, we were so impressed by the dedicated care of the nursing and care staff and the efforts of everyone to keep in close contact with us. Nothing was ever too much trouble and we can't thank you enough.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much for your lovely words. We were honoured to care for your wonderful dad and have lovely memories of him. We miss seeing you and your mum - remember you are always welcome to call and see us for coffee and cake!


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Overall Experience  Overall Experience 5.0 out of 5

Last year we realised that our mum needed to move to a care home, unfortunately, due to Covid restrictions we were unable to visit anywhere. A friend highly recommended Leycester House as her uncle had lived there. From all the initial emails and phone calls and visits with the manager and deputy manager,
we realised this was a special place. Our mum moved in last July and even though we have been unable to spend time within the home, getting to know the place and the people, the level of communication and care from everyone has been excellent. The senior carer on the second floor has been amazing, she has shown so much kindness and concern for our mum. All the staff need to be praised. The ladies on reception and admin are both very efficient and helpful, plus the help with the Pod visits/Skype calls and all the other staff has allowed us to stay connected during lockdown with our mum. A 5 star home that I would highly recommend to all.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much for your lovely review. We are so lucky to be able to care for your wonderful mum.


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Overall Experience  Overall Experience 5.0 out of 5

My father became a resident of Leycester House for the latter years of his life. The standard of care provided was excellent, and the facilities/environment of the home cannot be faulted.
Whilst not wishing to single people out, I would particularly pay tribute to the team members working on the top
floor. Their dedication to their work, and the upholding of the highest standards of care possible, during an extremely difficult period of time has been exceptional, and always with a smile, a laugh and a joke which is incredibly helpful for residents and their relatives - no request was ever too much trouble.
Thoroughly recommended.

Reply from Linda Atkinson, Home Manager at Leycester House

Thank you so much for your incredibly kind comments, Robert. I will ensure I feed this back to the team as I know they will appreciate it a great deal. Many thanks, Linda.


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Overall Experience  Overall Experience 5.0 out of 5

From the moment our extended family met together with the manager when Dad had become acutely unwell we immediately felt we were in safe hands. We were comforted emotionally, impressed and reassured by the professional and clinical approach, but were mostly impressed by the experienced, patient and
kind care extended towards our dear Dad and other family members. This approach did not falter, ever.
Every member of staff, from administrative to catering, cleaning, care and nursing staff were professional, kind and friendly towards Dad and family members; showing respect and understanding and offering reassurance at a time when Dad and all of us were so vulnerable and this continued throughout his stay and during and since his passing. As time passed it was clear that many of the staff had forged close relationships with both Mum and Dad, showing genuine concern and interest and understood Dad's individual needs and his sense of humour.
Above all else, the warmth and kindness shown will stay with us forever.

Reply from Linda Atkinson, Home Manager at Leycester House

Thank you so much for your lovely comments and feedback Melita. Your father is missed very much and it was a pleasure to care for him. I am very glad you felt so well looked after as a family and I will be sure to feed this back to my team. Take care, Linda.


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Overall Experience  Overall Experience 5.0 out of 5

Following the recent passing of my mother who had been a resident in Leycester House for 3 years I would comment as follows:
From the moment Mum went into the home we knew she was extremely well cared for and valued. All the staff worked hard to help her settle in and for the last 3 years, she has
been very happy. Residents are encouraged to take part in the many and varied activities, although if they would rather be quiet then that is fine, as their wishes are always respected. The home is a beautiful place to be with lovely lounges, rooms, superb food and a lovely bistro - more reminiscent of a 5-star hotel.
Whilst we always knew the care Mum received was second to none we cannot express the gratitude we feel for the love and care shown to her prior to her passing.
From senior management down, no one could have shown more compassion than the wonderful staff at Leycester House and for that, we will always be truly grateful

Reply from Linda Atkinson, Home Manager at Leycester House

Thank you very much for taking the time to post this review, Maureen - we really do appreciate it. Your mother was a very special lady; truly missed by all of us here at Leycester House, and caring for her was a pleasure. I will ensure the team receive this wonderful feedback; I know they will be touched by this review. Take care


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Overall Experience  Overall Experience 5.0 out of 5

This is a very honest, genuine review. Leycester House has provided an excellent, professional, nurturing environment for my parents. Unfortunately, my family and I had to say goodbye to my wonderful dad on Christmas Eve. The end of life care my dad received was excellent. The staff provided a supportive,
kind, respectful environment to ensure my dad had a dignified, peaceful death. They continue to support my mum during this very sad time which I know she is extremely appreciative off, as are her family. These are unprecedented times and all the staff at Leycester House have worked relentlessly to continue to deliver excellent care. I can not thank them enough for continuing to support my mum. I would have no hesitation in recommending Leycester House care home to anyone considering/needing nursing care. Thank you to all the staff.

Reply from Linda Atkinson, Home Manager at Leycester House

Thank you so much for taking the time to write this heartfelt review, Jody. We were so sorry to say goodbye to your dad; he will be missed. Looking after your mother is our pleasure, and we will always do all we can to support and care for her in our home. I will ensure the staff receive this wonderful feedback; I know they will be very happy to hear their hard work is recognised and truly appreciated. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

At one stage I was under the impression that all care homes were very much the same.
This is defiantly not the case.
Leycester House is a very special place. My father was at Leycester House for a limited period of time, but I was taken on a conducted tour of this home 12 months prior to his admission.
On his discharge from hospital, there was only place I wanted him to go to, and Leycester House was it. First impressions do count. All staff (and I do mean all) were so helpful and comforting with Dad, and were always very supportive with myself at this very difficult time, not to mention the Covid restrictions in place. I always knew Dad was in the very best place for all his needs, 24 hours a day. The receptionist, management team and the nursing staff on the first floor looking after Dad, a very big thank you!
All the members of staff are a credit to Leycester House.

Reply from Linda Atkinson, Home Manager at Leycester House

Thank you so much for this wonderful feedback, Anthony, truly heartfelt. We were incredibly lucky to have your father in our home, and caring for him was an honour. The team will be very touched by these comments, and they are very much appreciated. Take care.


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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Leycester House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Leycester House is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 129 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.705 Points relating to the number of positive Reviews for Leycester House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 11 Positive Reviews ÷ 15.6 = 0.705

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Tracy

Tracy Barton

Job Title: General Manager

Joined: 2021

My name is Tracy Barton and I am now the General Manager at Leycester House. I loved my time as Deputy, having fulfilled the role since 2018 and am now very much looking forward to my new role overseeing the running of Leycester House as General Manager. I have worked in care for over 2 decades and have had experience in elderly, nursing, mental health, dementia and young people in residential care. Before coming to Leycester House I was a coordinator for a large domiciliary company in Merseyside, a challenging, but rewarding job.


I feel privileged to be part of the Leycester House team, we are all so proud of the work we do and the quality of care that we give to our very deserving residents.