Leycester House

Edgehill Drive, Tournament Fields, Warwick CV34 6XQ
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9.5 147 Reviews
  • Leycester House, Warwick
Leycester House in Warwickshire, a stone’s throw from Warwick Castle and Shakespeare’s Stratford, is a purpose-built care home that offers spacious care facilities within a luxury environment.

A team of professional and skilled staff are trained in the delivery of high-quality care to all residents with a strong focus on wellbeing, and all hospitality staff are trained to hotel standards. It makes all the difference.

The pricing policy is all-inclusive at Leycester House – a single weekly fee covers all care, all facilities and all the inspired and stimulating events held in the home. This includes the bar and bistro, fine dining, outings, entertainment, and even getting your hair done.

The policy at Leycester House is to always pay team members above the National Living Wage and employ a higher than average quantity of staff, ensuring all residents' expectations are always met. Staff feel valued and appreciated, and this in turn benefits the Leycester House residents.

The home features its own cinema room where residents can relax, a fully stocked bar and bistro, library, private dining room, spa, hairdressing salon and landscaped gardens.

Leycester House has a full-time events manager who organises activities and events for all residents to enjoy each week, while the home has its own chauffeur-driven, high-end vehicle for use on days out and special occasions.

Well-connected by the M40 and A46, Leycester House is easily accessible yet is close to all sorts of amenities and Warwick’s many beautiful parks.

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Care Provided by Leycester House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Hodges (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Leycester House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,649
    • Self-Funded Nursing Care from £1,910
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,910

  • All fees are subject to assessment and can vary according to need level
  • (these prices are only a guideline, please contact Leycester House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is visitor parking available onsite.


Leycester House Reviews (147)

Total of 147, showing 61-80
9.5

Leycester House has a Review Score of 9.5 (9.519) out of 10, based on 11 reviews in the last 2 years. Over all time Leycester House has 147 reviews.

Overall Experience

  • 141
  • 6
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Date Published

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Review from Christine Y (Wife of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and has been a permanent resident at Leycester House for three months. He had several previous respite stays and was always happy to be there, afterwards enthusing fondly of the staff and the many facilities Leycester House offers. This made for a very comfortable transition
to residential care at a sad and difficult time. He settled well, is content and extremely well cared for.
The environment is professional, tempered with kindness, compassion and an ethos of hospitality - a welcoming place to both live and visit.
Consideration for my care has always been evident and I have come to appreciate their considered, knowledgeable advice.
Leycester House is a special place staffed by special people. I consider ourselves fortunate that we are able to be part of their caring, happy community.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you, Christine, for your lovely review. We are so pleased that your lovely husband has settled so well at Leycester House.


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Review from Helen V (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident of Leycester House for over 12 months. It is the most amazing Care Home. Not only are the facilities second to none but there are also daily activities and fabulous communal areas for residents and visitors. The ethos of the home being a part of the local community is brilliant
as it means that all are welcome to coffee mornings and events and the residents are part of the wider community. There are also regular trips out and the Thursday night entertainment is enjoyed by all - residents and visitors alike. All of that said, it is the people who make this care home extra special - you could not wish to meet a more dedicated, committed, compassionate, professional team. Each and every member of the team are brilliant - the carers, chefs, those working behind the bar, ancillary staff, receptionist, the manager and nurses (I hope that I haven't missed anyone out). Dad couldn't have been better looked after. He was really happy at Leycester House and we loved visiting him there.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your kind review. We felt privileged to care for your lovely father and we shall miss him. We shall also miss you and the family, so please continue to call in and see us.


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Review from D F (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, a very independent woman, moved into Leycester House once it was no longer safe for her to be at home. She and all her family were made welcome and cared for. All the staff from handyman, carers, catering staff to reception staff were all approachable and happy to sit and chat.
It all made
the move for my mother so much easier.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much for your lovely review. It was a privilege to care for your lovely Mum.


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Review from Liz M (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was already booked into Leycester House for respite care when we had to ask the care home to take her earlier than booked. I was not with my mum at the time and it was all organised on the phone. Fortunately, there was a room available and our mum was taken in without any fuss. Mum would have
preferred to be in her own home however she said that everyone was very kind. Her three daughters visited her most days and all of us were so impressed with the nursing staff. (Mum was on the nursing floor). From the head nurse to the nurses and care workers, everyone was empathetic, had time for mum and time to talk to us too. The nurses kept us informed about mum and were happy to phone us if necessary. Nothing was too much trouble. When mum died it was unexpected, the care home was very thoughtful and considerate, we didn't feel rushed at all, they treated both mum and us with dignity. Thank you to the fantastic team at Leycester House.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your lovely review. We are sorry that Mum wasn't here longer, we are glad we could help the family at such a difficult time for you all.


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Review from Clare W (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Leycester House for end of life care and died on 26.10.2019. During the time she was there, the care, empathy and dignity shown to my mum and the family was outstanding. At all times we were kept updated and nothing was too much trouble. Mum looked cared for, comfortable
and was regularly observed by the staff. I just wish, Mum had been here longer to enjoy the other facilities offered to the elderly. I cannot thank the staff enough for Mum had a peaceful, dignified death surrounded by her family.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your kind words. We also wished that your lovely Mum had been with us for longer.


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Review from C S (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team looked after mum very well. She was not too keen to stay but the care and attention from everyone helped her settle. The room was lovely. Food and choice was excellent. The team seemed to take the time to understand mum and settle her.
Thank you to all.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your lovely review. Hope Mum comes and stays with us again.


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Review from Hugh G (Brother of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was made very welcome immediately he arrived at the care home. He was treated with respect and sensitivity by all the staff. He was encouraged to join in the activities and he made several new friends. He had a wonderful and happy twelve months and was cared for so well in his last days of
life.

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Review from S G (Sister-in-law of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Al the staff and management have been wonderful throughout my brother-in-law's year at Leycester House. In his final days of life surpassed all expectation for which I will always be eternally grateful. My congratulations and heartfelt thanks go to each and every one of them.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much for your lovely words. We all miss your brother-in-law so much. Please remember to call in for coffee and cake if you are passing by.


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Review from Hilary W (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved into Leycester House in May 2017 at age 100 and in not a good state of health, but in the time she was there over two years, she enjoyed a new lease of life thanks to the fantastic team of people at Leycester House and we will be forever grateful for the love and care shown to both
mum and our family by all the staff. It's not possible to name individuals because every member of the team deserves a mention but we would not hesitate to recommend Leycester House to anyone. Ten out of Ten.

Reply from Linda Atkinson, General Manager at Leycester House

We loved having your wonderful mother at Leycester House and we miss her every day. Thank you for your lovely review. Don't forget to pop in for coffee and cake from time to time!


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Review from Alison L (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident of Leycester House after a lengthy stay in hosptial. Within a few weeks, his health and wellbeing had improved dramatically, thanks to the superb care and attention provided to him and all of our family, by the staff at Leycester House. Nothing appears to be too much trouble
for them and they understand very well, the requirements of elderly people and their wider family at difficult stages in their lives.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your lovely review. We are all so pleased with your father's wonderful progress.


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Review from Kathleen M (Wife of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care we have received for my husband. He is so much better in a short time and is able to have a full conversation now. We cannot fault it.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you, we are also absolutely delighted with your husband's improvement.


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Review from Pritpal M (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with everything at Leycester House.
The care and support provided are of a very high quality. Any complaints and grievances are dealt with very quickly and family are informed of the outcome.
There is room for improvement on a Sunday with regard to communication with the staff.
If you arrive at 12.00 noon or after, it is difficult to get sandwiches unless pre-ordered. Staff have said "no" as they cannot provide that service.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your review. I will speak to the staff regarding your comments about Sundays.


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Review from Philip B (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is currently at Leycester House and I am very happy with all the care and love she gets. She recently celebrated her 96th Birthday and they have provided a lovely meal for all the family. A special thanks to the chef and hospitality staff who helped at night.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your review. We love having your Mum here at Leycester House!


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Review from Virginia H (Niece of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you enter the foyer and bistro area you are made to feel comfortable and relaxed. The sense of space and excellent decor makes you at ease. The food is excellent and the staff are kind as well as trained. The rooms are spacious and of a very good standard. My aunt has always enjoyed her stays
here.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your kind review.


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Review from Garth W (Friend of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit, we have received a warm and friendly welcome.
It is like seeing our friend in an excellent "family" hotel.
Our "celebration" meal could not have been bettered.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you so much. We are all pleased you had a lovely time.


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Review from R S (Husband of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have no real experience of other care homes, I cannot imagine any other being better than Leycester House and although it is expensive at first sight, it is inclusive and every request is given full consideration and fulfilled if at all possible.
My only negative comment relates to male
carers being involved in my wife's personal care. The point was made and accepted.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your review. We appreciate all feedback and any queries or concerns are acted upon speedily and efficiently. We really enjoyed having your lovely wife to stay with us at Leycester House.


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Review from P L (Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My seven days respite was excellent and I am assured that I can return for a further time. Very reassuring news! Thank you to all at Leycester House!

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your review. We hope you will come and stay with us again.


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Review from A M (Respite Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most welcoming and comfortable.
Very willing staff.

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Review from Ann D (Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent, all appointments kept. Food and entertainment are professional.


I regularly go to RST productions, transported by taxi.


Staff are very supportive and know their jobs. I would recommend to others.


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Review from D T (Friend of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend (the resident) had a birthday lunch with friends on 12/04/19 and it was a great occasion. We were very well looked after - food was superb, high quality, dining room attractively prepared. More drink offered than we could cope with. A superb service all round.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your review. We are so pleased you enjoyed the lunch.


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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Leycester House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Leycester House is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 129 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.705 Points relating to the number of positive Reviews for Leycester House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 11 Positive Reviews ÷ 15.6 = 0.705

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Tracy

Tracy Barton

Job Title: General Manager

Joined: 2021

My name is Tracy Barton and I am now the General Manager at Leycester House. I loved my time as Deputy, having fulfilled the role since 2018 and am now very much looking forward to my new role overseeing the running of Leycester House as General Manager. I have worked in care for over 2 decades and have had experience in elderly, nursing, mental health, dementia and young people in residential care. Before coming to Leycester House I was a coordinator for a large domiciliary company in Merseyside, a challenging, but rewarding job.


I feel privileged to be part of the Leycester House team, we are all so proud of the work we do and the quality of care that we give to our very deserving residents.