Leycester House

Edgehill Drive, Tournament Fields, Warwick CV34 6XQ
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9.5 147 Reviews
  • Leycester House, Warwick
Leycester House in Warwickshire, a stone’s throw from Warwick Castle and Shakespeare’s Stratford, is a purpose-built care home that offers spacious care facilities within a luxury environment.

A team of professional and skilled staff are trained in the delivery of high-quality care to all residents with a strong focus on wellbeing, and all hospitality staff are trained to hotel standards. It makes all the difference.

The pricing policy is all-inclusive at Leycester House – a single weekly fee covers all care, all facilities and all the inspired and stimulating events held in the home. This includes the bar and bistro, fine dining, outings, entertainment, and even getting your hair done.

The policy at Leycester House is to always pay team members above the National Living Wage and employ a higher than average quantity of staff, ensuring all residents' expectations are always met. Staff feel valued and appreciated, and this in turn benefits the Leycester House residents.

The home features its own cinema room where residents can relax, a fully stocked bar and bistro, library, private dining room, spa, hairdressing salon and landscaped gardens.

Leycester House has a full-time events manager who organises activities and events for all residents to enjoy each week, while the home has its own chauffeur-driven, high-end vehicle for use on days out and special occasions.

Well-connected by the M40 and A46, Leycester House is easily accessible yet is close to all sorts of amenities and Warwick’s many beautiful parks.

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Care Provided by Leycester House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Hodges (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Leycester House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,649
    • Self-Funded Nursing Care from £1,910
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,910

  • All fees are subject to assessment and can vary according to need level
  • (these prices are only a guideline, please contact Leycester House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is visitor parking available onsite.


Leycester House Reviews (147)

Total of 147, showing 81-100
9.5

Leycester House has a Review Score of 9.5 (9.519) out of 10, based on 11 reviews in the last 2 years. Over all time Leycester House has 147 reviews.

Overall Experience

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Date Published

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Review from A B (Son of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leycester House was a lovely place for mum to spend her last few months of life. The nursing and care staff looked after her and cared for her with kindness, love and dignity. Staff were always available to assist her and feed her at meal times and other needs throughout the day and nights. Staff were
well experienced in the care needed. The room mum had was lovely and pleasant to spend her days and nights in. More suitable supportive recliner chairs and wheelchairs would have meant mum could have been sat out of bed earlier and taken to events downstairs which would have been appreciated without additional costs. These could have been shared by other and future residents. At times her ensuite bathroom hadn't been cleaned.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your kind review. We are always pleased to receive feedback and suggestions, as this gives us the opportunity to improve our service.


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Review from Nicholas A (Son of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Leycester House initially for respite on the residential floor. The manager and nurses could not have done more to care for him initially settling in and then as his condition deteriorated he moved to the nursing floor. His wishes were followed at every stage and he was treated with
dignity and respect throughout. Their care extended to the family helping us in every way. Nothing was too much trouble. Amazing team.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your kind review.


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Review from Patrick H (Son-in-law of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2017 I had never been in a care home but had the daunting experience of choosing one with nursing capability for my wife. My first impression when I entered Leycester House was that the environment was perfect for my wife,m it looked like home, and the welcome and information from the staff enhanced
that feeling of a family that would deal with all aspects of my wife's medical condition and support me during her stay. I attended my wife on a daily basis so that she felt that we were indeed at home together.
In 2019 my wife's mother needed medical care and I had no doubt that she and I would like her to go to the same place as my wife, where she had previously been as a visitor.
Leycester House provides such a comprehensive package that any needs of the resident or the family have been provided.
It has been like a sanctuary for my loved ones and the family, and it still gives me a good feeling when I go back.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you Patrick for your lovely review. We consider ourselves so lucky to have looked after two wonderful ladies and been able to support you and your family. Please come back and see us.


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Review from Judith A (Daughter of Resident) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and my father passed away at Leycester House within the last year roughly six months apart.


The team at Leycester House care.


The team have a professional competency and efficiency rarely experienced these days. They take on complex and fast-changing medical needs and prescription

regimes seemingly effortlessly.


The team is led by a wonderful lady who will be honest and straight with you, with a depth of knowledge and compassion that helps put your mind at ease.


She, together with her head of respite care, made a material difference to my father’s last month. They and their team supported him with dignity and grace.


My father, who had been in situ there for about a month prior to his final week, was so determined to make it back to Leycester House for his final 24 hours that he made the most tremendous effort to be transferred from hospital A&E to ensure he rested in their care.


His actions speak more volume than my words.


Reply from Linda Atkinson, General Manager at Leycester House

We consider ourselves to be privileged to have cared for your lovely parents. Your kind words are so encouraging for my team and reassure them that they are indeed achieving what is so important to them. Thank you.


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Review from A H (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father took residence in Leycester House when he became too ill to be cared for at home. He was suffering from leukaemia and spent his last 16 days there. Not only did he receive excellent care but he was treated with an incredible level of respect and dignity. We too as his family were always received
warmly. Nothing was ever too much trouble and we benefitted from the emotional support available. It is a wonderful place with incredibly devoted, caring and professional staff.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much for the lovely review.


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Review from Susan W (Friend of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was only with you for about six weeks sadly, but throughout that time she had the best of care and was given everything she could possibly have needed. The staff were delightful and showed great respect and kindness. When my friend passed away she was not alone as the staff had found another
friend who could be with her. Also, thank you for making visiting easier by providing food and drink when it was an all-day visit.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much for your kind words.


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Review from B J (Friend of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely. Great staff. Good size rooms and bathrooms. Good atmosphere. Residents seem contented.

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Review from Ralph D (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was 96 on the Sunday and a fantastic day, he had 12 family members at his party. It was wonderful, we had nibbles on arrival with drinks then we all sat down to a very nice meal. The food and the service was outstanding a singer was arranged which was a very nice touch. I would highly recommend
Leycester House.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much. It was such a lovely day.


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Review from David T (Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very experienced, compassionate and treated me with absolute dignity.


Nursing staff are very knowledgeable and treated me with respect and dignity at all times.


My wife and I also benefitted from the homes well-stocked bar most evenings!


Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much.


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Review from Nicola D (Wife of Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently stayed at Leycester House for three weeks respite. It felt like a friendly, well run family hotel rather than a care home. As there is such a low turnover of staff, it was lovely that the same friendly faces were around him each day and night. He built up a really good relationship
with all the carers who were all, without exception, friendly, experienced and compassionate.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much.


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Review from Joan B (Wife of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently came to Leycester House. I have looked after him for many years as his carer. We were both upset at his needing other care. I felt the worst, I felt I had let him down. To my amazement and complete joy he has settled and is so happy and content. He is cared for, loved, reassured,
gently encouraged by incredible staff and today (21/11/18) he actually said: "I love it here." This made me cry with joy, a very special place.

Reply from Linda Atkinson, General Manager at Leycester House

What a lovely review, thank you .


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Review from John J (Respite Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you.


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Review from C G (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention at Leycester House is excellent. My parents were very well looked after in a lovely welcoming environment which is kept spotlessly clean. They enjoyed their time there and their health is improved.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much.


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Review from W F (Friend of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a resident in Leycester House in Warwick last week and I really cannot speak highly enough of the staff and facilities there. It was a pleasure for my friend and I to visit. We look forward to our next visit. Thank you.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you.


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Review from Ruth C (Sister of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with my sister's care there is now such a lovely atmosphere. The manager is so approachable and caring and the staff are lovely. There is always something happening. If I ever have to go into a care home this is the one for me. So nice.

Reply from Linda Atkinson, General Manager at Leycester House

Thanks for your lovely review.


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Review from P V (Relative of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, taking care to get to know new residents in a short space of time.

Reply from Linda Atkinson, General Manager at Leycester House

Thank You for the review.


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Review from A C (Wife of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident at Leycester House for nearly 12 months. I have also stayed at Leycester House for respite care. We recently celebrated our 67th wedding anniversary at the home and had a lovely family celebration in the fine dining room. I am extremely happy with the love and care that
my husband receives. Any queries we have are always answered and dealt with promptly and effectively. The facilities are wonderful.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you ,we are so pleased you enjoyed your anniversary!


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Review from Joan J (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For our very first visit to Leycester House, we knew that it was the right place. We received a very warm welcome and everyone looked relaxed and happy which made our decision very easy. The fondness and care shown to my husband from the whole team at Leycester House was extremely reassuring and comforting
to the family at a very difficult time. We would not hesitate to recommend Leycester House to any family looking for a care home for a loved one and we do not believe they could be in better hands.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you very much for your review.


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Review from C S (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for by the nursing team until she passed away. The care and kindness of staff towards mum and us, her relatives was excellent. Mum was looked after in a way that meant she had the best levels of comfort and medical support. I feel the nurse in charge of the nursing team is really a great
leader, professionally competent, deeply caring and calm. Thank you for all you did for mum and us. All of you.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your lovely review.


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Review from Glenda W (Daughter-in-law of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge thanks to all for the wonderful birthday celebrations for my mother-in-law, done with such love, care and attention to detail - the whole team made it a perfect two days for her.
From first discussions with the Head Chef, everything went swimmingly. He paid attention to every detail and he and
his team produced the most lovely lunch, including her favourite vegetables. The fish, perfectly cooked, with a superb accompanying sauce was enjoyed by all. To produce such a five-star meal for our large family while also attending to all your residents just demonstrates what a wonderful service you offer. And then a scrumptious buffet for 30 + people - many commented on the lovely spread and the great coffee.
The tables and the room for both events were so beautifully decorated too, with lots of lovely touches - and the cake! How clever, how thoughtful and how beautiful. Grateful thanks to the whole team for two very enjoyable and memorable days - it couldn't have been better.

Reply from Linda Atkinson, General Manager at Leycester House

Thank you for your lovely review.


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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Leycester House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Leycester House is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 129 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.705 Points relating to the number of positive Reviews for Leycester House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 11 Positive Reviews ÷ 15.6 = 0.705

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Tracy

Tracy Barton

Job Title: General Manager

Joined: 2021

My name is Tracy Barton and I am now the General Manager at Leycester House. I loved my time as Deputy, having fulfilled the role since 2018 and am now very much looking forward to my new role overseeing the running of Leycester House as General Manager. I have worked in care for over 2 decades and have had experience in elderly, nursing, mental health, dementia and young people in residential care. Before coming to Leycester House I was a coordinator for a large domiciliary company in Merseyside, a challenging, but rewarding job.


I feel privileged to be part of the Leycester House team, we are all so proud of the work we do and the quality of care that we give to our very deserving residents.