Visitors welcome at most times of the day. Should visitors arrive during meal times or when a Resident is being attended to by care staff or other professional staff, visitors will be asked to wait until the Resident is ready to see them.
There is on site car parking available at the front and side of the building.
Augustus Court Care Centre has a Review Score of 9.5 (9.500) out of 10, based on 27 reviews in the last 2 years. Over all time Augustus Court Care Centre has 120 reviews.
Review from K P (Daughter of Resident) published on 3 April 2025
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Augustus Court Care Centre
Thank you for your review regarding our home, and the positive comments. I apologise regarding the repair of the toilet which I now understand has been resolved and we will work to respond more promptly going forwards.
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Review from Enid D (Sister of Resident) published on 1 April 2025
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Review from D O (Daughter of Resident) published on 28 March 2025
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Augustus Court Care Centre
Thank you for your review, we value all feedback as it helps us to make improvements where required. Our well-being co-ordinator is a valued member of our team and organises meaningful and engaging activities for all our residents, family & Friends. We appreciate your comments regarding Weekend staffing please be assured that our staffing levels are correct for the dependency of our residents, and this is something that we monitor closely.
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Review from Tracey B (Daughter of Resident) published on 28 March 2025
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Review from Stephen T (Son of Resident) published on 27 March 2025
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Review from Gill H (Daughter of Resident) published on 27 March 2025
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Review from June K (Daughter-in-law of Resident) published on 27 March 2025
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Review from Richard H (Son-in-law of Resident) published on 26 March 2025
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Augustus Court Care Centre
Dear Richard,Thank you for your kind words regarding the care of your mother in law and our well-being coordinator is and has made a real difference and enhancing our residents' lives.
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Review from James B (Son-in-law of Resident) published on 26 March 2025
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Review from C R (Son of Resident) published on 26 March 2025
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Review from Jane S (Daughter of Resident) published on 25 March 2025
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Review from S C (Daughter of Resident) published on 10 March 2025
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Review from David R (Son of Resident) published on 6 March 2025
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Review from Sara R (Friend of Resident) published on 6 March 2025
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Review from E D (Daughter of Resident) published on 5 March 2025
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Review from A D (Son-in-law of Resident) published on 4 March 2025
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Review from G H (Son of Resident) published on 4 February 2025
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Augustus Court Care Centre
Thank you for your review. We take all feedback very seriously and will work to improve communication in the home based on the information you have shared. Thank you.
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Review from J F (Son of Resident) published on 14 January 2025
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Review from Kim W (Daughter of Resident) published on 21 July 2024
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Review from Gillian H (Daughter of Resident) published on 24 June 2024
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The Review Score of 9.5 (9.500) out of 10 for Augustus Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Augustus Court Care Centre is calculated as follows: ( (175 Excellents x 5) + (124 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 316 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Augustus Court Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2023
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