Review from Beverley H (Daughter-in-law of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

My father-in-law has been in Augusta Court for over a year. In this time, his speech and language has developed rapidly and his social skills have made rapid improvement due to the interaction with the staff and other residents.
The staff are helpful and friendly and have created a warm friendly environment.

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Review from Sandra P (Daughter-in-law of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been here 3 months and moved from another care home locally. She has settled in well and this is due to the staff and especially the range of activities that are organised weekly. The activities coordinator is a great asset to the home. The standard of facilities are excellent.

She is very happy and that says a lot about the home.

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Review from C F (Granddaughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience

My family had a very negative experience when my Grandma went into respite care here for a two week period. I could write an essay on this but to summarise:
There is a complete lack of communication between staff
It would seem that management are more interested in making money than actually caring

for patients and their families
Some members of staff were incredibly rude and unwelcoming
Basic instructions and finer details are massively lacking
Our grandmother's clothes have not been returned to us
Management of the home and head office have still not responded to our complaints and issues and it had been over a month.
The beautiful building and amenities mask the lack of consistent care and attention to detail.

Reply from Claire Hurworth, Careline Manager at Augustus Court Care Centre

Thank you for your review.
We would like to apologise for the negative experience and reassure you that changes have been made at the home following your Grandma's recent respite stay. Morning meetings are now documented to ensure that communication is apparent and correct. Residents are always our priority.
Staff have received further in-house care relations training following your concerns. Following your complaint prior to this review an investigation and response letter was submitted as per our policy. Any missing items will be returned or replaced

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Review from V S (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother who was residing in Augustus Court has now passed away. I wanted to take this opportunity to thank everyone at the home for all the care and support we as a family received in the last months of her life. Even while she was in hospital everyone we met asked after her. I especially remember

the manager saying when it was apparent she was in the last days that he would do whatever he could to bring her back to the home as she was part of their family. This typifies to me the tremendous kindness of Augustus Court. Thank you.

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Review from Jan B (Daughter of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience

My Dad came into Augustus Court after a fall at home. The care centre had been recommended to me and it has lived up to expectations with staff and carers being immediately helpful. Augustus Court has a lovely homely and friendly feel as soon as you walk through the door. The standard of care, kindness

and support has been excellent and nothing is too much trouble for the staff and carers. Having cared for my father for a period of time at home, I had high standards and expectations of the sort of care I wanted and felt truly listened to. The fact that the care centre was wonderfully clean and well furnished, with a range of activities, was a bonus as it was the quality of care that was most important. The staff and carers are kind, considerate and treat each person as unique individuals and have an interest in their life stories. It has been a first class experience.

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Review from Averil R (Niece of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience

My aunt received only excellent care, the staff were second to none - polite, considerate, with nothing being too much trouble. Her room was always tidy and despite being a 'picky' eater she enjoyed mealtimes. Plenty of activities and she made lots of new friends. Augustus House is like a 5* hotel.

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Review from Sandra C (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience

I visited Augustus Court after checking the Care Home site and receiving a personal recommendation.
I was impressed from the outset. All areas were beautifully furnished and the rooms had an inviting appeal. The staff were lovely and welcoming. I was certain my mother would be happy here. She came

for 2 weeks respite care and has decided she would like to stay permanently. She is so happy here. Being here has given her a new lease of life. The food is lovely, she joins in the activities and has plenty of people to talk with. I am so pleased with the choice we made.

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Review from Susan C (Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

After spending Christmas and New Year in York hospital it was so good to spend a further two weeks respite care at Augustus Court Care Centre. It helped me recuperate, the peaceful surroundings and helpful staff made a big difference to my health.

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Review from P L (Daughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience

This is the third time my mother has been to Augustus Court for respite. She was very happy there.
My husband and I went on holiday knowing she was safe and well cared for. All the staff are lovely and very caring. My mother also commented that the food was very nice.
Thank you to all at Augustus

Court.

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Review from Hannah W (Resident) assisted by family/friend published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience

I am very happy in my new home. Staff are lovely and caring.
I am free to choose activities. I can't fault in any way.
I just hope my money lasts as I don't want to leave.

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Review from Patricia Anne W (Sister-in-law of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience

My experience of Augustus Court Care Home is, without a doubt, excellent prior to making contact with the home for the initial viewing terms etc. I had never been inside a care home.
My impression is the home is of a 5-Star hotel, the furnishings/fittings/rooms are all excellent. All the staff are

caring and trained to the needs of elderly users/clients. One of the main worries I had was my mindset that care homes, especially for the elderly, had a notable smell. This home has no unpleasant smells, it is quite the reverse which is a reflection of the care of the management and staff - excellent.

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Review from Stephen R (Son of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience

This brand new facility offers first class accommodation. The rooms are well laid out and are tastefully decorated with all modern conveniences.

The staff are superb. Friendly and caring with the clear ethos throughout to make the resident feel safe and cared for.

The building is well designed

and finished to a high standard. It is in a quiet location with really lovely gardens.

Would have no hesitation in recommending this home to anyone.

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Review from Janette P (Wife of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience

My husband for the first time was happy and content away from home for respite. I was happy knowing he was well looked after. This has been a happy experience for us both and I would and have highly recommended Augustus Court.

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Review from P A (Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience

Augustus Court is beautiful - the rooms are elegant and the whole design and furnishings make the place feel like a 5-star hotel. The staff were welcoming and friendly and, for the majority, very competent and hard working. (They had to be - staff shortage).
At times, though, I witnessed what appeared

to be a lack of training on the part of one or two of the younger care staff. Sometimes, they were (unintentionally I'm sure) discourteous and they failed to notice or respond to some of the residents' needs.
I was also aware of a chronic shortage of staff.

Reply from Meridian, Careline Team at Augustus Court Care Centre

Thank you for your comments. All of the care staff at the home are fully trained and developing through NVQ'S. We are constantly recruiting to support our growing occupancy and would like to assure you that the Resident's needs are our priority.

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Review from Michael W (Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience

My wife and I were only able to stay for a short while though our intention was to stay longer. This was partly due to my son-in-law having a nasty accident and causing our plans to go hay-wire. Nevertheless, in that short stay, we were both impressed with everything as you will see form below.

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Review from S T (Son of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience

My father has been unable to look after himself for some considerable time. After much persuasion, he agreed to one week's respite. He has now stayed 3 weeks and will be signing on the dotted line to stay permanently. The home has everything he needs. His nature is very volatile and he can be unpleasant

to people very easily. Whilst he still has this streak in him he has no reason to act in this manner. The staff handle him in a very caring and understanding way without allowing him not to misbehave. Long may this continue.

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Review from Anne H (Daughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience

Mum had lived in her own home until she was 92 and had never wanted to go into residential care but she came to realise that she needed 24-hour care and she settled very well. The care she had was excellent. The staff were extremely caring and couldn't do enough for her. The meals were excellent, decor

unbelievable and facilities outstanding. During her final days, the staff not only looked after her with great compassion but they did everything possible to help my husband.

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Review from Miriam S (Resident) assisted by family/friend published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience

This was my first time to stay in a care home for respite. My initial concerns diminished when I first visited and had no hesitation of saying I would like to stay. Beautiful home, polite and caring staff and all very obliging. Should the need arise, I will be happy to return to return for another stay.

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Review from Lynda W (Daughter of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience

Having visited the website and following a visit, we selected Augustus Court Care Centre for respite care for my mother to allow my husband and I to join family on holiday. From the start, we were impressed with the appearance, ambience and staff as so was my mother. This helped reduce, if not remove,

any anxiety on mother's behalf whilst at the home.

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Review from D S (Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience

Staff are always smiling. Came here for a holiday and came back to stay permanently. I am happy to live here as I have made a group of friends.

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Augustus Court Care Centre

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