Kent House

Fairfield Road, Broadstairs CT10 2JY
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17 Reviews
  • Kent House, Broadstairs
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Care Provided by Kent House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shelly Davies (Interim Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site Parking.


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Kent House Reviews (17)

Over all time Kent House has 17 reviews.

Overall Experience

  • 9
  • 8
  • 0
  • 0
  • 0

Date Published

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17

Review from Kim D (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and all the staff of Kent House took good care of dad since transferring to them from hospital.
Dad had spent 6 weeks in hospitals and we had had very little contact with him during this time due. As soon as Dad arrived at Kent House, the manager called us to say he was there and reassured
us that Mum could visit him and that we could call him anytime and they would answer Dad's phone for him. The manager also told us that he was confused and she had managed to reassure and settle him.
The staff kept him safe and looked after him while he was with them and did their best for Dad over the next 5 weeks by encouraging him to get mobile and sitting in the conservatory and being patient with helping him to get stronger with his eating.
My sister and I were particularly grateful to two members of staff in particular for their support and kindness before Dad left us. Our family are very happy with the care Dad received.

Reply from Indi Toot, Director at Kent House

Hi Kim,
Thank you for your kind words. We will share this with our staff team.
Regards,
Kent House (U V Care Group)


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Review from Holly W (Granddaughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been a resident at Kent House for many years. The staff are always friendly and welcoming. The home is always clean and has a lovely atmosphere. The friendly staff have kept my Nan happy and well looked after.

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Review from Corina T (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kent House made the four months of mum's stay comfortable. They treated her with respect, dignity and love. The staff were friendly and welcoming to mum and us alike. I or my brother phoned every day due to covid and that we lived a distance away we could not visit as we would have. The
staff took the time to talk to us no matter how busy they were, reassuring us explaining anything we did not understand with regards to medical issues or they would take the phone to mum so we could speak to her. Mum had dementia, the staff helped keep our contact with her special and gave us special memories. The support they gave mum and us was always caring. We would highly recommend this home to anyone looking for a homely home with staff that care and go above and beyond.

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Review from Colin L (Son of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent in the care of my father and gave him a good quality of life while he was there.
He was kept entertained, at a human level, fed well and enjoyed the company of the staff and other residents.
The communication with the family was very good. The occasional trips out gave him
additional conversations to chat about with friends and family, keeping his mind active.

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Review from M J (Husband of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recent redecoration, modernising and improvements.
Staff are kind, considerate and sympathetic. One or two may need a hint or prompt to do things.

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Review from Russell W (Son of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite poor health, Dad is happy. He is well looked after, fed and kept clean. He has a great relationship with the staff and they seem to genuinely care for him.

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Review from Colin W (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had any problems with my mother's care, carers and nurses, absolutely wonderful, always time for you. I am 100% happy for my mother's past at the home, and the future.

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Review from E E (Granddaughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kent House treated my nan with the utmost respect and dignity through her years at Kent House. The staff are welcoming and friendly and all staff go above and beyond for all of the residents in their care. The home is clean and tidy with a beautiful garden for the residents to enjoy. My
nan spent four years in this loving environment and the staff were extremely loving and respectful with not only my nan but also our whole family right until the end, the support they gave us was brilliant and we could not fault them. I would recommend this home to anyone that requires care needs or even a little respite.

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Review from Emily E (Granddaughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House is an amazing setting, they provide the best care possible to all residents. The staff are so friendly and attentive, making you feel at home and at ease. The manager goes above and beyond, ensuring everyone's needs are met. My nan loved everyone in this amazing place and everyone loved her.
Kent House is the best care home and I would highly recommend.

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Review from Kevin L (Son of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very well cared for. The staff are kind and he is very happy there.

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Review from A M (Relative of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff at Kent House work hard to provide a high level of care and have been very supportive to my relative, myself and my family which has been a comfort especially at difficult times, management has made sure that personalised care plans are in place and the staff know my relative well.
We are all happy with the service provided.

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Review from A H (Wife of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers popping in and out regularly making sure everyone is ok. Very friendly. Choice of menu every day.

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Review from June E (Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being at Kent House. I have been very satisfied with the staff. I like everything at Kent House.

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Review from Hazel I (Friend of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Kent House 3 hours a week (for the past 18 weeks). Having been employed as a case manager I have always been very impressed with the high standard of care provided by the extremely respectful care staff. My friend of many years appears very well nourished and cared for. Kent House provides a
high standard of care.

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Review from P R (Cousin of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Kent House to be a friendly residential home. It is clean and the staff are generally polite and helpful. The management team have been very kind and supportive.

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Review from Suzanne D (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into Kent House at the end of February. He took a while to settle but the staff have been amazing. So gentle, caring and nothing is too much trouble. Always free to talk about his needs and care - the staff are always smiling and seem happy to work there.

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Review from Gail B (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful family atmosphere where residents are treated with love, dignity and respect at all times by loving, caring and professional staff. Residents enjoy freedom of choice in how they live their lives in their home, participating in activities, having personal time alone or joining others in the
main lounge. Residents are enabled to participate in special celebrations where the house is decorated accordingly, music played and dancing and singing are encouraged. The meals menu is substantial with a variety to suit all tastes and meal sizes, served up in a clean and welcoming dining room. This home has a well-managed team run by a loving manager who is approachable, knowledgeable and professional assisted by an understanding company. This home is a celebration of life for those that live there. Facebook is a testament to their joy of living and the fun they have there. Thanks, Kent House.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Kent House

What types of Care is Kent House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kent House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kent House have?

There are 17 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Kent House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Kent House to the centre of Broadstairs?

1.1 mile(s) as the crow flies, distance by road may be significantly further.