Sherwood Grange

1a Robin Hood Lane, Kingston Vale, London SW15 3PU
Submit a Review
9.8 98 Reviews
  • Sherwood Grange, London
Sherwood Grange is a modern and luxurious care home in Kingston Vale, South London, offering high-quality residential, dementia and short-term respite care.

Residents live active and fulfilled lives with a range of superb facilities, including a cinema, hair salon and coffee shop, which is the hub of the home. Plenty of garden space means residents can enjoy growing vegetables and flowers, or simply relax outside on sunny days. As well as stunning shared spaces, every resident has their own beautifully furnished en-suite bedroom.

The team at Sherwood Grange always ensures that residents have something exciting to look forward to. They arrange an ambitious programme of activities and trips out and about.

Show Sherwood Grange on the Map

Care Provided by Sherwood Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care

Good to Know

  • Person in charge
  • Malgo Wcislo (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sherwood Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,913
    • Self-Funded Residential Dementia Care from £2,003
    • RESPITE Self-Funded Residential Care from £1,913
    • RESPITE Self-Funded Residential Dementia Care from £2,003

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sherwood Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Parking

  • Parking on-site


Sherwood Grange Reviews (98)

Total of 98, showing 21-40
9.8

Sherwood Grange has a Review Score of 9.8 (9.771) out of 10, based on 10 reviews in the last 2 years. Over all time Sherwood Grange has 98 reviews.

Overall Experience

  • 84
  • 12
  • 1
  • 0
  • 1

Date Published

98
5
8
10
88

Review from Margaret J (Wife of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband will soon have been at Sherwood a year. It proved to be an excellent choice. His problems, apart from dementia and falls and bladder troubles. The home has an excellent protocol for avoiding falls and for supervision after a fall for 72 hours. The staff are warm and friendly. Any problem
I have myself have been dealt with sensitivity. I strongly recommend Sherwood Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith H (Brother of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sherwood Grange is a very welcoming and friendly care home for both residents and their families. I always found the staff to be cheerful, positive, the standard of care to be good and residents' individual needs catered for whenever possible. Staff always made themselves available if I wanted to discuss
anything. Despite the restrictions which the pandemic placed on everyone, we always felt welcome, and our visits were facilitated as best as possible. The rooms and en-suite facilities are spacious, clean and comfortable. There is a wide-ranging and varied programme of activities, the weekly general knowledge quiz was a highlight of my brother's week. I wouldn't hesitate in recommending Sherwood Grange to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl G (Daughter of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sherwood Grange was recommended to me by a friend, and after a tour of the home and numerous emails/phone conversations with staff, I felt very happy to leave my mum for 2-weeks of respite care.
Everyone was very friendly and caring; they made me very welcome whenever I visited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S DY (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Sherwood Grange since January 2017. Some 4.5 years.
He has advanced Alzheimer’s.
All the staff are very fond of my father. They display so much affection, are patient and caring to all residents, including my dad. They became my dads family during lockdown when
we weren’t allowed to visit and showed him love and kindness. A special mention to three particular staff members for their care. The manager for running the home and the lady for organising excursions and indoor activities, which are very varied. I wouldn’t hesitate to recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia D (Daughter of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always difficult when the time comes to move a loved one into a care home, but I can honestly say that the staff at Sherwood Grange have bent over backwards to make sure that my mother's move was as easy as possible and that she has settled in well. When I was looking at homes for my mother a
few years ago, I was fixated on outdoor spaces, nice locations etc. But the fact is, nothing is more important than the relentless good cheer of the staff. Sherwood Grange's staff are amazing - so warm and friendly - and so much effort is put into organising events at every opportunity. There's a real sense of life-affirming aspiration for each of the residents, which, given my mother is 93, is both unexpected and refreshing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire M (Daughter of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Regular calls from customer liaison to move my mother from another home. Told that my mother’s needs could be met. My mother is very frail and unhappy and has had to leave. She didn’t like the food. Hard to get my mother to access to religious services, links to clergy which would have meant a lot.
The focus is on group activities.

Reply from Samantha Debenham, Personal Assistant at Sherwood Grange

Thank you for your feedback. Residents’ needs and wellbeing are of the utmost importance to us and we feel your mother was well-cared for during her time at Sherwood Grange. We are very proud to have been rated ‘outstanding’ by the CQC and for all the wonderful reviews we have received that reflect the expectational care we deliver. We have done our very best to ensure residents continue to have access to religious services virtually throughout the pandemic when in-person visits have not been possible. We pride ourselves on our excellent lifestyle team who not only support residents in enjoying a range of varied activities but also understand that group activities are not for everyone and ensure they spend one-to-one time with residents if that’s what they prefer. We are sorry that your expectations have not been met and we wish your mother the very best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue D (Daughter-in-law of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to show our appreciation and thanks to all the wonderful staff at Sherwood Grange who have worked tirelessly during such difficult times. Mum has been so well looked after and cared for, which has been a great comfort to us. The new visiting booth has been a great success, and we've been able
to arrange lots of visits, which makes a huge difference. It's so nice to be able to chat with the staff when we come to visit, and to see Mum is so happy is wonderful. Mum is happy in her room watching the TV, but she also enjoys joining in with the many activities that are arranged and chatting with her friends.


We can't thank you enough for all your dedication and care during this year-long pandemic.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert F (Son of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise the staff and especially the manager for the way they have handled the difficult situation during COVID. They have maintained continued support for the residents and kept relatives and friends informed of the current situation. It has been very difficult for them all, but we are always
greeted with a smile and given time to answer any questions. I pray and trust that they all will keep safe and come through this pandemic. Thank you to the manager and all his team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian T (Son of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Sherwood Grange for just over three years now. She is absolutely delighted with it, and so am I and all my family. Most of the same staff that were there when my mum arrived are still there now. This has been great for her as she feels that she has some new friends rather than
just staff. The entertainment team provide a daily programme of events to which they put in a great deal of thought. It is very well managed and I highly recommend Sherwood Grange and I am very grateful to the hard-working team that have looked after my mother in the very difficult time that we live in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel M (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mum is currently enjoying a period of respite care at Sherwood Grange following on from a fall at home.
The only thing more difficult than getting into hospital during the global emergency is getting out again. I found the staff helpful and proactive in terms both of organising a speedy
assessment and being constantly on the case to ensure that all the elements required for hospital discharge could be aligned. Communication from the home after her arrival has been first class and she has received a warm and caring welcome. Well done, Sherwood Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katy C (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for, the staff are very kind and committed. She is kept safe and encouraged to join in a range of activities. COVID protection measures have been very well applied. She feels secure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin P (Son of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been at Sherwood Grange for 3 months and it was the best decision we have made. The initial communication was excellent and the home were so helpful during the transition and move to the home setting - which was a very stressful time, probably more so for the relatives than for my mum!
The initial quarantine was not a lot of fun for my mum but she soon settled in and after the quarantine was over has made friends with other residents. The thing that stands out is the care and consideration shown by all the staff, admin, management and carers alike. We feel very lucky that my mum has settled in so well and now considers it her home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Naseem P (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Sherwood Grange for just over a year now. Initially, I felt the ground floor would have suited mum best as she had a friend there, but was told that people with dementia were not permitted to be on the ground floor, which was rather a shame.
The majority of the staff at Sherwood
Grange were very kind and worked very hard to help mum to settle in.
All the art and crafts, trips (pre COVID), games (e.g hangman), current affairs and music activities are excellent for those who like to be kept busy, are alert and able to participate. The staff encourages all to do so. I remember the activities team even tailoring an activity, in order to encourage mum to join at the beginning of her stay.
It is a clean and cheerful home. Pre COVID I was encouraged to visit as often as I liked. During the current pandemic, this has been difficult, but the staff has been very helpful in facilitating FaceTime calls with mum and have given me updates when I telephone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue I (Power of Attorney of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Sherwood Grange and managed to get my over 100-year-old former neighbour in just before Christmas. She settled in well having finally accepted she could no longer cope with only limited care at home. The staff are all very kind and (certainly pre-Covid) encouraged her to mix with others. (On
one Sunday visit I found her in her lounge singing along to piano tunes being played by a senior member of the care staff.)
It’s been difficult in the last few months as it’s been impossible to visit and difficult to speak with her. She sleeps a lot, she can’t manage a phone herself and her hearing is poor so phone calls aren’t always possible or constructive. I tend to send email letters which can be read to her, and I’m grateful that this seems to work. (Although it would be nice to receive a short note back just confirming her reaction or comments.)
I was delighted recently to hear that the home had managed to get someone to give her communion (which I’d been unable to arrange).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sherwood Grange for two years. The management, carers and support staff, who were always excellent, have surpassed themselves during the pandemic. Safety routines have been introduced to the residents with compassion and tact. Every effort has been made to keep them entertained
and stimulated and a special mention must be made of the entertainments team who have provided so many in-house activities. My mother is being gently supported to live as independent and rich a life as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care home for our mother was such an anxious time for the family but she has settled in amazingly well thanks to the dedication of all the staff and their ability to tailor activities and interaction to her individual needs.
The team have been so understanding and supportive and we are totally
comfortable that Sherwood is the best place for her. Thanks to Sherwood we have witnessed our mother relax, laugh and be fully engaged in activities, glimpses of our mother before Altzheimer's changed her.
We truly cannot fault Sherwood and are so pleased we didn't choose anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ida L (Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care very quickly after a series of cardiac problems and I was unable to return to my former home from hospital. I came to Sherwood Grange having no idea of what to expect and with no time to visit before I moved in. Sometimes fate smiles on you in the dark times. Everyone has seen bad publicity
about the care home system in the UK and I had no idea what to expect. I have been here six months now and consider that I have fallen on my feet (if only, I am now wheelchair-bound). Unexpected levels of kindness abound here unaffected by covid. I am probably the youngest resident but watching the care and attention that is given to the needs of the elderly residents has gone a long way to restoring my faith in the human race. I had no experience of the care system and consider myself very fortunate to be here, not only are my physical needs looked after but liaison with the authorities has been second to none which is something I had no previous experience of.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Friend of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my friend has received throughout the present pandemic has been very good. The care home has been locked down for a considerable period, but we must all accept that this has been down to keep all of our friends and relatives safe from the virus. The carers have got to be worth their weight
in gold for keeping spirits up. We should all say a huge thank you to them for what they continue to do for the residents. We can only hope that they will be able to open up for visitors very soon, which will help the mental health of some who feel isolated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Son of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was one of Sherwood's first residents and I can not speak more highly about the Grange and its wonderful staff. I live a distance from Kingston but always knew my mum was in the best possible hands, was being kept occupied (even when sometimes she thought at first she did not want to be) and
received all the medical care she needed. Towards the end, the team were even more attentive to her needs and saw us all through this difficult and very sad time. We will all remember our time as part of the Sherwood Grange extended family with great fondness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham E (Nephew of Resident) published on 1 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my aunt is receiving. The staff are very kind and understanding towards her. The facilities at Sherwood Grange are excellent and visitors are made to feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Sherwood Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Sherwood Grange is calculated as follows: ( (111 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.847 Points relating to the number of positive Reviews for Sherwood Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 10 Positive Reviews ÷ 11.8 = 0.847

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Malgo

Malgo Wcislo

Job Title: Home Manager

I come from Poland originally, which is where I did my training, and I initially worked in orthopaedics as well as in emergency care.


When I moved to the UK I moved into social care. It was my first experience of it, but I haven’t looked back. I’ve discovered my dream career!


I love Care UK’s ‘fulfilling lives’ ethos: I truly believe that moving into a care home is an opportunity for residents to live life to the full, with care and support. I see it as the start of an exciting new phase of life, and it’s wonderful to see the positive effects of what we do, and how we make people happy.