Sherwood Grange

1a Robin Hood Lane, Kingston Vale, London SW15 3PU
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9.8 98 Reviews
  • Sherwood Grange, London
Sherwood Grange is a modern and luxurious care home in Kingston Vale, South London, offering high-quality residential, dementia and short-term respite care.

Residents live active and fulfilled lives with a range of superb facilities, including a cinema, hair salon and coffee shop, which is the hub of the home. Plenty of garden space means residents can enjoy growing vegetables and flowers, or simply relax outside on sunny days. As well as stunning shared spaces, every resident has their own beautifully furnished en-suite bedroom.

The team at Sherwood Grange always ensures that residents have something exciting to look forward to. They arrange an ambitious programme of activities and trips out and about.

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Care Provided by Sherwood Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care

Good to Know

  • Person in charge
  • Malgo Wcislo (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sherwood Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,913
    • Self-Funded Residential Dementia Care from £2,003
    • RESPITE Self-Funded Residential Care from £1,913
    • RESPITE Self-Funded Residential Dementia Care from £2,003

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sherwood Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Parking

  • Parking on-site


Sherwood Grange Reviews (98)

Total of 98, showing 61-80
9.8

Sherwood Grange has a Review Score of 9.8 (9.771) out of 10, based on 10 reviews in the last 2 years. Over all time Sherwood Grange has 98 reviews.

Overall Experience

  • 84
  • 12
  • 1
  • 0
  • 1

Date Published

98
5
8
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88

Review from P F (Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wasn't able to cope at home alone with shopping, housework, gardening a general struggle. My son's mother-in-law is in the home so I have contact.
Because of how I was feeling I didn't do my hobbies but now can do my hobbies in the new home and take part.

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Review from L R (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well here due to the care the staff have taken with her.
This has included involving her in events that she has enjoyed and wouldn't have been able to do elsewhere. Everyone who works at Sherwood Grange is very approachable and helpful. Certainly the best place for her.

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Review from G B (Resident) assisted by family/friend published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it.

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Review from P D (Friend of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited on many occasions, I have found the staff to be extremely friendly and helpful to both the residents and visitors. There are always activities taking place, however, it would be nice to see someone of the less able-bodied residents to be included in these.

Reply from Samantha Debenham, Personal Assistant at Sherwood Grange

Thank you for your lovely comments about our staff and activities. We do have a varied activity programme that we tailor to meet the diverse needs of all our residents which includes individual 1-1 activities for some of our residents who are not able to participate in some of our larger group activities.


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Review from J F (Daughter-in-law of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been in Sherwood Grange for 3 years.
We know she is a fussy eater but everyone complains about the food.
She pays enough in fees to warrant a better diet.
We should not have to provide food for her, which we do.
She knows what she likes and is quite happy to discuss.
Listen
to residents, not just talk about it.

Reply from Samantha Debenham, Personal Assistant at Sherwood Grange

Thank you for your positive scores for the care and support we provide at Sherwood Grange. We are sorry to hear that the food offering has not met your expectations. We take great care in our menu planning to offer a variety of nutritious choices at every meal, however, the home manager would be more than happy to discuss your mother-in-law’s preference with you, so that we can create a meal plan that will suit her individual requirements. We do appreciate your feedback and it has been passed on to the home manager and catering team.


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Review from Lynda F (Daughter-in-law of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Excellent range of activities where they try to cater for everyone's abilities and interests.

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Review from Graham F (Son of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standard is very good, (excellent infers it cannot be better). The staff are attentive and treat residents as individuals, showing genuine care.
Food is variable but a new chef has been recently appointed so this aspect may well improve.
There are activities on every day of the week and many
are away from the home.
Nicely placed opposite the local church also adds another positive aspect of the home.

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Review from Sean O (Son of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the quality of the care our father has received and the standard of the facilities in the home. All the staff seem genuinely interested in our father's wellbeing.

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Review from Michael O (Son of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has early dementia and is finding it increasingly difficult to get around. From the moment I first went into Sherwood Grange, I felt confident and at ease with the team and the surroundings. Dad has settled in so well and we are so pleased to have found Sherwood Grange. It has taken so much
of the stress out of the decision to seek residential care for Dad.

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Review from Phil L (Son of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sherwood Grange has been a godsend! It has helped to give a rest to both myself and my brother form the stress of looking after both my Mum, who is 100 and my father, who is 91.

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Review from Lesley A (Wife of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found Sherwood Grange to be great. It was such a pleasure to meet and see how the place works. So reassuring knowing my husband is in a very caring home, all the staff are extremely warm and friendly, very lovely with the residents.

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Review from Mark C (Friend of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and attention to details is exceptional. It is always a pleasure to visit and all the staff are so welcoming and friendly.

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Review from T S (Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ethos of Sherwood is that this is our home. The care given by the staff and their patience is excellent, even though desired staffing levels may be difficult to achieve at times. Cleanliness is excellent. The food may not always please some residents of different tastes but the overall food is well
balanced. Fluids always! Rooms are pleasant and well appointed with fairly good ensuite facilities and activities varied and excellent for all. Management fully engaged with residents.

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Review from R R (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum arrived here over a year ago she immediately felt that she had "come home." Thanks to the wonderful staff team, mum's quality of life has improved dramatically since that first day. The activities team are fantastic and mum has been on a variety of trips e.g. "Trooping of the colour" concerts
and a holiday to Dorset. The only let down is the food, which could be better however it is improving. Overall, I am very happy that mum is in such a lovely care home.

Reply from Samantha Debenham, Personal Assistant at Sherwood Grange

Thank you for your positive comments for the care and support we provide. We are delighted that your mother has settled in so well and that you feel her quality of life has improved since she arrived at Sherwood Grange. We are also grateful for your constructive feedback. We are sorry to hear that the food offering has not met your expectations. We take great care in our menu planning to offer a variety of choice for residents, however, the home manager Rick, would be more than happy to discuss your mothers preference with you, so that we can create a meal plan that will suit her individual requirements.


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Review from Penelope S (Niece of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always friendly and willing to help and advise regarding my two aunts. They do complain about the food sometimes. They seem very comfy.

Reply from Samantha Debenham, Personal Assistant at Sherwood Grange

We are grateful for your constructive feedback and we are delighted with the positive comments and scores for the care and support we provide. We are sorry to hear the food offering did not meet your expectations on this occasion. We aim to deliver an enjoyable meal experience for all residents and offer a choice of fresh, nutritious dishes to suit all tastes and dietary needs. We are, however, always keen for feedback and suggestions and the home manager, Rick, would be more than happy to discuss your Aunts preferences with you so that we can create a meal plan tailored to their individual needs.


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Review from Kelvin L (Son of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run care home with very high standard accommodation and facilities.

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Review from Eddie S (Nephew of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good friendly staff and management. Good surroundings especially the Orange cafe.

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Review from J L (Daughter-in-law of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very friendly and welcoming. The facilities are good, the residents feel well cared for.
The overall feeling is one of relaxed and caring approach to people.

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Review from Phil J (Son of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sherwood Grange provides a happy, caring environment for my parents, both of whom are living with dementia. As a family, we are impressed with the facilities in general but it is the staff who really make the place. They are caring, competent and extremely friendly. We have witnessed numerous examples
of staff at every level going the extra mile. I would recommend Sherwood Grange to anyone in our sort of situation.

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Review from Steve O (Son-in-law of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this home for several respite stays for my father-in-law. The staff are always eager to know when he will be coming back and my father in law has always enjoyed staying there. We took the decision to have him stay on a permanent basis at the end of August and he has settled in really well.
The whole place is modern and open plan, the staff cannot do enough for us and if we have any concerns they are addressed immediately.


Putting dad here was an easy decision for us. We have used other respite homes prior to this one and I must say this one came top of our list.


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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Sherwood Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Sherwood Grange is calculated as follows: ( (111 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.847 Points relating to the number of positive Reviews for Sherwood Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 10 Positive Reviews ÷ 11.8 = 0.847

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Malgo

Malgo Wcislo

Job Title: Home Manager

I come from Poland originally, which is where I did my training, and I initially worked in orthopaedics as well as in emergency care.


When I moved to the UK I moved into social care. It was my first experience of it, but I haven’t looked back. I’ve discovered my dream career!


I love Care UK’s ‘fulfilling lives’ ethos: I truly believe that moving into a care home is an opportunity for residents to live life to the full, with care and support. I see it as the start of an exciting new phase of life, and it’s wonderful to see the positive effects of what we do, and how we make people happy.