Sherwood Grange

1a Robin Hood Lane, Kingston Vale, London SW15 3PU
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9.8 98 Reviews
  • Sherwood Grange, London
Sherwood Grange is a modern and luxurious care home in Kingston Vale, South London, offering high-quality residential, dementia and short-term respite care.

Residents live active and fulfilled lives with a range of superb facilities, including a cinema, hair salon and coffee shop, which is the hub of the home. Plenty of garden space means residents can enjoy growing vegetables and flowers, or simply relax outside on sunny days. As well as stunning shared spaces, every resident has their own beautifully furnished en-suite bedroom.

The team at Sherwood Grange always ensures that residents have something exciting to look forward to. They arrange an ambitious programme of activities and trips out and about.

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Care Provided by Sherwood Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care

Good to Know

  • Person in charge
  • Malgo Wcislo (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sherwood Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,913
    • Self-Funded Residential Dementia Care from £2,003
    • RESPITE Self-Funded Residential Care from £1,913
    • RESPITE Self-Funded Residential Dementia Care from £2,003

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sherwood Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Parking

  • Parking on-site


Sherwood Grange Reviews (98)

Total of 98, showing 81-98
9.8

Sherwood Grange has a Review Score of 9.8 (9.771) out of 10, based on 10 reviews in the last 2 years. Over all time Sherwood Grange has 98 reviews.

Overall Experience

  • 84
  • 12
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Date Published

98
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Review from Paula O (Daughter of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few years, we have put my father into several different respite homes whilst we have our annual holiday. On the last few occasions, we have used Sherwood Grange. The staff always look forward to seeing him and when it came to a permanent placement, this home was top of our list. Dad went
in permanently at the end of August and has settled really well.


Sherwood Grange is a modern open plan but very secure. It was exactly what we were looking for and close to home so it's easy to visit at any time.


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Review from C W (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sherwood Grange is simply a nice place to be.
More like a boutique hotel with older guests than a care home, it is clean, fresh and welcoming to residents, relatives and visitors alike.
All staff - office and housekeeping included - engage personally with residents and their families, not just the
carers.
The staff are all good but many truly excel.
The rooms are lovely, both personal and communal, with a host of daily activities that even the most reticent are gently persuaded to join.
I am thankful to have found this excellent place!

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Review from I M (Friend of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend came to Sherwood Grange in September 2016.
At that time she was in very low mood and gradually responded to having people and caring staff around her.
She has improved in well-being since coming to Sherwood Grange and we are impressed by and indebted to all the staff, from the manager throughout.

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Review from Julie F (Wife of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad I chose Sherwood Grange for my husband.
I enjoy meeting the welcoming staff on arrival and the friendly atmosphere is just what is needed.

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Review from Jackie (Friend of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been so friendly, helpful and very kind. I am very impressed with everything at Sherwood Grange as have other friends who have visited the resident.
I have in fact already recommended this Care Home to a friend who was enquiring about it.
The range of activities for the residents
is excellent. I am also grateful to have been invited to events at Sherwood which have been very good.
Any queries I had were dealt with immediately.
Should it be necessary for me to go into care at a later date I would happily go to Sherwood.
Thanks so much to everyone.

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Review from Rick B (Son of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum loved it at Sherwood Grange. She loved her room, the new company she found, the many activities and the homes many facilities. Most of all she enjoyed the interaction with staff who she found wonderfully friendly and caring.


Her experience was also our experience. The staff couldn’t have made

arranging a place for Mum any easier - the whole process was very professional but handled compassionately. Thanks to the caring skills of the staff, Mum settled immediately and approaching them about Mum, raising any concerns or issues, was so easy.


When Mum’s health deteriorated, the staff made sure she received the treatment she needed and prioritised keeping us informed. From the Manager of the Home down to the Care and other support staff, they all were known to us and showed they cared. We just felt so reassured that this was a place where the management and staff were all committed to providing the best for Mum and had the expertise and compassion to do this so well.


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Review from Joanna C (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Sherwood Grange on a respite basis for a month in November/December 2017. The rooms, common areas and facilities are excellent with lovely furnishings. She was very well looked after and encouraged to participate in activities. All the staff were friendly and seemed very good but
I know a couple went beyond the call of duty taking her out etc. The environment is very pleasant, well designed and extremely clean. I would definitely recommend Sherwood Grange and my mother will be going back this year. I looked into a number of homes in the area and this one definitely stood out as the best. The management was also extremely easy to deal with and accommodating. Thank you to all at Sherwood Grange.

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Review from Judy K (Daughter of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Polish mother was made to feel very welcome and there was always someone around to help her. All the staff were excellent and kind. Outside her room was a small case with her past history in photo form... a super idea so that new staff members would immediately know about her. They even contacted
a Polish ex-member of staff to come back to the care home to chat to her when she first arrived.


The enthusiasm and dedication of the staff is a pleasure to witness.


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Review from E S (Nephew of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of all grades from management to laundry ladies are very welcoming and friendly with visitors and residents.
It is pleasing to have refreshments in the café with our relative on occasions.
Excellent, clean and warm surroundings. Very attentive and caring staff.
I enjoy speaking to all the
staff and other residents wherever the situation arises.
Keep up the good standard.


I have only one constructive concern. Could a mirror be sited in the corner of the car park to see vehicles entering the narrow roadway.


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Review from R (Daughter of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received super care at Sherwood Grange during the week she stayed. The care and support was gentle and attentive and the rooms were bright and smart with fantastic attention to detail. I would have no hesitation in recommending it.

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Review from Simone RH (Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Helpful.
Always available.
Informative.

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Review from R S (Daughter-in-law of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law was at Sherwood Grange Care Home for respite care for two weeks only, but I think she would have been fine there for much longer and would have got used to having been there, except that she knew she wanted to go home. The facilities at the home were great, and the staff there genuinely
caring and couldn't do enough for her.
There were lots of activities every day, and time for all residents to socialise. There is a hairdresser salon and a cosy cinema room for all to enjoy. The musical activities were good, and the food very nice. The whole place was clean, and the rooms were kept tidy. Thanks for all who looked after her, from her whole family.

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Review from Andrew (Friend of Resident) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very new and modern establishment just opened this year. Very friendly and welcoming. All the care staff we met were helpful and very kind, even in difficult situations. We would recommend Sherwood Grange as a quality place - especially for convalescence which is what our friend needed - although
I'm sure it's good for longer term stays.

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Review from Edward M (Husband of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming smile from an individual, coupled with ability and willingness to help with any queries. Uncomplaining help from staff and there is always someone available to help with any everyday emergency eg. going to the toilet. Good food, nicely prepared and served. Bedclothes always fresh and newly
laundered. Satisfied with every facility.

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Review from Vivian W (Daughter of Resident) published on 13 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been on respite for just over 5 weeks now and is enjoying her time in Sherwood Grange, the management and staff are all very helpful and couldn't do more in helping Mum settle into her new environment, She is loving the trips out on the mini bus and the activates.
Going forward Mum will soon
become a more permanent resident and she is looking forward to personalising her room with some of her own belongings, which the management and staff are more than happy to let her do.
As a visitor, visiting Mum is a nice experience having lovely surroundings in her room and a home from home lounge a coffee shop to relax in, and also its lovely to be able to take Mum into nearby Richmond Park .
I would highly recommend this care home.

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Review from S O (Son-in-law of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was well looked after. Staff were very caring. Facilities were excellent. Arranged hospital visit when had stomach complaint. Kept family informed at all times.

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Review from Ann M (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked my mother in for 2 weeks respite care following a hospital stay. The assessment was quickly arranged (same day as phone call) and when we went to the home, Mum and I were warmly greeted by all staff. Care has been excellent. Mum's strength and mobility have improved 100%. We extended her stay
for another week without any fuss. All the staff have been kind, caring and very helpful to Mum and all our family. The great grandchildren, 8 months and 3 years have always been made welcome. The home is beautifully decorated, clean fresh and very welcoming. I would use it again instantly. Thank you for your love and care. xx

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Review from Sylvia M (Sister of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, who is 91 years of age, was unable to remain in hospital and I was advised she needed a lot more care and attention and so I and my relatives decided to look around for the best care home. We finally found this wonderful care home in Kingston Vale. I was thrilled because my sister was the
third person to be admitted. It is truly lovely! The staff, management and caring staff are magnificent! She has outstanding care. Everyone is very kind to her - attending to all her needs. food is well prepared. The activities are great and although my sister is 91, she is indeed an active participant. She loves the cinema. I know she wants to go home, but she is truly happy here. WELL DONE!

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Sherwood Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Sherwood Grange is calculated as follows: ( (111 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.847 Points relating to the number of positive Reviews for Sherwood Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 10 Positive Reviews ÷ 11.8 = 0.847

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Malgo

Malgo Wcislo

Job Title: Home Manager

I come from Poland originally, which is where I did my training, and I initially worked in orthopaedics as well as in emergency care.


When I moved to the UK I moved into social care. It was my first experience of it, but I haven’t looked back. I’ve discovered my dream career!


I love Care UK’s ‘fulfilling lives’ ethos: I truly believe that moving into a care home is an opportunity for residents to live life to the full, with care and support. I see it as the start of an exciting new phase of life, and it’s wonderful to see the positive effects of what we do, and how we make people happy.