Glastonbury Court

Glastonbury Road, Bury St Edmunds IP33 2EX
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9.8 79 Reviews
  • Glastonbury Court, Bury St Edmunds
Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a purpose-built, modern care home in Bury St Edmunds that offers exceptional care. The Suffolk-based home offers a wide range of services for older people, including permanent and respite residential, nursing and dementia care. The team is also respected for their compassionate end-of-life care.

The home has its own hair salon, coffee shop and cinema room, as well as a shop selling everyday essentials. There are also themed areas that residents can explore independently and beautiful landscaped gardens. The team works hard to ensure each day is full of fun and fulfilling experiences with a wealth of activities to get involved in, like entertainment, visits and outings.

Care Provided by Glastonbury Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Ana Mihai (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Glastonbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,627
    • RESPITE Self-Funded Residential Dementia Care from £1,717
    • RESPITE Self-Funded Nursing Care from £1,867
    • RESPITE Self-Funded Nursing Dementia Care from £1,957
  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Glastonbury Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking
  • On site


Total of 79, showing 1-20
9.8

Glastonbury Court has a Review Score of 9.8 (9.824) out of 10, based on 22 reviews in the last 2 years. Over all time Glastonbury Court has 79 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

With both of my parents in Glastonbury Court, one with Alzheimer's and the other with Dementia, it has been a tricky and difficult four years since my mother first went in.
The home has made every effort to ensure that my mother is looked after and it's plain to see that she looks at the staff with
genuine adoration.
My father's needs are less, but still enough that he can't live alone, so the home has been very accommodating in allowing him to be on the same floor as my mother so they can spend time together.
The thing that strikes me the most when visiting is that everyone knows their names, from the person hoovering around to the people delivering the food from the kitchens. There is genuine care for the residents, not just their medical and physical needs but also as individuals and the people they were before their illnesses took over.
Thank you to all of the staff for their continued care and kindness.

Reply from Caprice Geisha, Reviews Team at Glastonbury Court

Hi Jo, thank you very much for taking the time to leave us feedback about your experience. At Glastonbury Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been at Glastonbury since July 2024, her care has been excellent. The staff are caring, helpful and patient. I am very pleased with her care. They have many activities to keep their minds busy and alert. She has had a couple of falls and other small mishaps. The staff have taken care
of her every time. I couldn't ask for more.

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Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Glastonbury Court just before Easter 2024.
To her, of course, it was a place where she could be looked after temporarily until she was well enough to go home! That belief hasn't changed substantially, although she is obviously becoming more and more comfortable, even happy, in
her surroundings. This is due to the way the staff have given her the freedom to be her independent, intelligent, lovable, sociable self. Valuing the individuality of residents is, we know, a policy choice throughout the home and is one of the reasons we chose it. But it requires remarkable staff to put this into practice, day-by-day and across all departments.
Alzheimer's is a horrible disease, but Glastonbury Court seems to have found a way of combining the essential professional care sufferers need with loving kindness and a genuine interest in them as individuals. Thank you.

Reply from Caprice Geisha, Reviews Team at Glastonbury Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Glastonbury Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved to Glastonbury Court after spending 6 months in their sister's care home where the staff were amazing.
Due to his dementia deteriorating, he was moved to Glastonbury Court and in the short time he was there, the staff on Royal were also amazing. He was very well looked after
and they were incredibly supportive and caring to both my father-in-law and to ourselves. We can't thank them enough for what they did for him.
Although my father-in-law did not engage that much in the activities etc, what they offer to the residents is lovely. Relatives are kept updated via emails with the weekly activities and anything else that is going on. There is an app that keeps you informed of what activities the residents take part in.
We were so glad of our decision to choose these care homes and would highly recommend them.

Reply from Caprice Geisha, Reviews Team at Glastonbury Court

Thank you very much for taking the time to leave us feedback about your experience. At Glastonbury Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

Although it was a hard decision to move my dad from his home to a care home, Glastonbury has been all I and my family had hoped for and more. The property is well-maintained and clean. The staff all have time for residents and family/friends alike. The food is excellent (I've enjoyed it too!). The close
connection they have with a local surgery is important with regular visits by doctors. When my dad was at home with live-in carers I was still on edge concerned for him, but now he's at Glastonbury I can relax knowing he is well cared for and I enjoy the best times with him when I visit. I would recommend Glastonbury without hesitation.

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Overall Experience  Overall Experience 5.0 out of 5

Glastonbury Court, oh my goodness, on behalf of our family, we are beyond grateful for the incredible care, love and support shown to us and my grandmother throughout her time with you. From the moment we stepped into the door, we were made to feel so welcome. The staff are all exceptionally warm, caring
and friendly and couldn’t do enough for her every single day. Even after she unfortunately passed, care home staff displayed empathy and love and we were incredibly grateful and honoured to have some staff members attend her funeral service. Words genuinely can’t ever express our sincere gratitude to you all - what an incredible group of people you all are.

Reply from Caprice Geisha, Reviews Team at Glastonbury Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Glastonbury Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Glastonbury Court after spending 7 weeks in hospital.
All of the staff involved, from the office staff to the carers, have made this difficult experience as painless as possible for us all. They have always been friendly and understanding.
Mum seems to have settled straight in
and her levels of anxiety seem to have lessened. She always seems to be busy doing some activity or the other.
So far, it has been only a positive experience.
Thank you.

Reply from Reviews Team, Reviews Team at Glastonbury Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Glastonbury Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

I am always warmly welcomed into Glastonbury Court, the staff are helpful and courteous, the place is always immaculately clean and I always enjoy my visits.
There are always plenty of activities and I am pleased with the choice I have made.
I find it interesting that another care home is spending
16 million pounds to upgrade their facilities so that it mirrors Glastonbury Court.

Reply from Reviews Team, Reviews Team at Glastonbury Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Glastonbury Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

After a fall, Mum was not able to return to independent living, so we sought respite care from Glastonbury Court Care Home. The only room available was on the upper floor on Angel Suite, where a lot of the residents have dementia. All the staff were kind, caring and very supportive to our mum. My mum
understandably wanted to return to living independently in her own home, so we organised a live-in carer. After 2 weeks it was clear that Mum would be happier and safer back in the care home, where 24-hour care is in place. Mum now lives downstairs on Abbey Suite in a modern, clean room and the staff are very friendly, caring and patient, and try to include her in the varied daily activities, which she enjoys. Relatives are always kept updated with emails of the weekly activities and we can also see the activities that Mum has taken part in on our mobile phone app and relatives can join their loved ones on trips out. I fully recommend Glastonbury Court Care Home as a 1st choice for outstanding care.

Reply from Bonnie Hall, Reviews Team at Glastonbury Court

Hello Jane, thank you so much for leaving us a review. I am so pleased to see how well Mum has settled in and it is such a joy to see her taking part in the activities, her smile lights up the room!


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Overall Experience  Overall Experience 5.0 out of 5

Having cared for my husband for the duration of his Alzheimer's condition, I was understandably anxious and upset when it became obvious, following a period of hospitalisation that he needed extensive and professional care. His transition at this difficult time has been handled with great care, empathy,
understanding of my needs and professionalism. All members of staff are helpful, kind and doing their utmost to help.

Reply from Bonnie Hall, Reviews Team at Glastonbury Court

Thank you so much for taking the time to leave us a review about your experience with us.
At Glastonbury Court Care Home - Care UK we set a high standard for ourselves and really value feedback, so we are so pleased to hear that your experience with us has been positive, thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

We came into contact with Glastonbury Court at first when Mum was sent there by the hospital for respite after a fall.
Shortly after returning home, Mum was struggling to cope and it became clear she needed help. We immediately looked again at Glastonbury Court because of the good experience we'd
already had and recommendations we'd heard from other people.
Dealing with Glastonbury Court was a good experience for me, as all the staff were very helpful and understanding.
Mum felt safe and very well cared for by all of the caring staff. She had a lovely modern and clean room and had a chance to take part in many activities, which the staff encouraged her to do as much as possible. She made friends of the carers, even if she didn't always remember their names.
I want to thank Glastonbury Court for all they did for my mum in her last months of life - Making her as safe and comfortable as possible. I wouldn't hesitate to recommend to anyone in a similar position.

Reply from Bonnie Hall, Reviews Team at Glastonbury Court

Thank you very much for taking the time to leave us a review about your experience.
At Glastonbury Court Care Home - Care UK we set a high standard for ourselves, so to receive this feedback is invaluable to us and to other families who are looking for care for their loved ones.


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Overall Experience  Overall Experience 5.0 out of 5

I have put excellent on all counts but I have to because Glastonbury Court is doing a remarkable job in caring for my husband. Smiles and kind words from staff never fail. My husband settled in quickly and is doing really well. It is a pleasure to visit. It also feels like visiting a large family.

Reply from Bonnie Hall, Reviews Team at Glastonbury Court

Hello such kind words, thank you so much for taking the time to leave us feedback about your experience. At Glastonbury Court Care Home - Care UK we strive for the best and we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Glastonbury Court.
The staff are very attentive and any requests I have are dealt with quickly and professionally.
I get on well with all the staff members and they are with me.
I have no complaints at all.

Reply from Bonnie Hall, Reviews Team at Glastonbury Court

Hello, thank you so much for taking the time to leave us feedback about your experience.
We are so pleased to hear that your experience with us has been positive, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My dad had 2 weeks of respite care in Glastonbury Court while I was away, he had never been in a care home before and wasn't keen to go as he likes his own privacy but realised that he was not able to be at home on his own.
As soon as I returned from holiday I went to visit Dad and I was pleasantly
surprised at his reaction to him being there.
He said the staff were all lovely and someone would go to the shop each day and get him a newspaper, he enjoyed the food and he liked the fact that he could stay in his room one day if he wanted but also go to the dining room if he preferred some company another day. His bed was comfy and his room was lovely and warm and my dad loves the heat.
He said he had enjoyed his time there and wasn't in a hurry to get home, he also said that if a time came when he couldn't be at home then he would like to go to Glastonbury Court.
Thank you for looking after him so well.

Reply from Bonnie Hall, Reviews Team at Glastonbury Court

Thank you so much for taking the time to leave us a review.
We are very pleased to hear that Dad enjoyed his stay with us, it was an absolute pleasure to meet him and would welcome him with open arms should he wish to stay again.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Glastonbury Court Care Home enough. From the moment my Mum and I stepped through the doors, we both knew this was going to be the right choice for her. The staff went above and beyond to ensure Mum's move into Abbey Suite went as smoothly as could be. They took the time to get to
her know and her personal needs. They have always treated her with respect and kindness and nothing is ever too much trouble. There is always an extensive range of activities on offer, most of which Mum gets involved with and tells me how much she enjoys them. The lifestyle team are amazing - I can even see what she’s been doing on Social Media and via the app! She always looks clean and well presented so I know she is being very well looked after.
Thank you Team Glastonbury- I’m so pleased we chose your home for Mum.

Reply from Martha Piper, Reviews Team at Glastonbury Court

Hi Catherine, thank you very much for taking the time to leave us feedback about your experience. At Glastonbury Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.


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Overall Experience  Overall Experience 3.0 out of 5

My dad spent two weeks in here. Unfortunately, the only bedroom available was upstairs and Dad has dementia, but not too bad. The majority of the staff were superb, well done to everyone. Dad loved the staff very much downstairs but struggled to understand the staff upstairs (overseas staff). The food
was great and every day the staff would assist Dad to go downstairs, which we all were very grateful for this. One night, one of the residents woke dad up looking around his room. I also asked for an alarm mat for the floor as Dad is at high risk of falls, but this never happened. There seemed to be loads of confusion with dad‘s medication, calling us to say they didn’t have some of his medications. These were all brought in with him, sealed boxes with all but one medication that was unavailable, which I brought in separately. The laundry service not satisfactory, lost some laundry and bed linen didn’t appear to be changed during his stay. Very clean everywhere though.

Reply from Samantha Debenham, Reviews Team at Glastonbury Court

We are pleased to hear that your father had a pleasant experience with our staff on the ground floor during his respite stay with us, however we are disappointed to hear of the concerns you've expressed following his stay. Whilst residents are welcome to request their preferred room upon viewing, we cannot guarantee this room will be available once they are ready to move in. In each room we have an ATP (Assisted Technology Point) above the bed, which alerts the staff any time residents move throughout the day or night. The sensor can be directed to the sides of the bed or chair if necessary and allows the staff to respond quickly if it is activated. With every respite stay, it is the responsibility of the resident or family member to ensure they join us with enough medication to last the entirety of their stay. Where residents join us and do not have all the medication needed for their stay, the team will contact relatives to ensure this medication is brought in to meet the resident's needs.


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Overall Experience  Overall Experience 5.0 out of 5

The care my Mother is receiving has been amazing, the support, keeping us up to date, the kindness, nothing is too much. We all feel the love my Mum is getting helps us all. There are no battles to getting Mum's care right, it was all in place immediately when she arrived. Thank you, everyone.

Reply from Holly Cole, Reviews Team at Glastonbury Court

Hi Sharon, thank you very much for taking the time to leave us feedback about your experience. We're glad to hear that you're happy with your Mother's care and that the staff are ensuring you're supported as well as your Mother.
Thank you for your kind words.
Many thanks the Care UK team


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Overall Experience  Overall Experience 5.0 out of 5

The pleasant surroundings make it a pleasure to meet my friend for coffee and a chat. The ambience is cheerful with gorgeous gardens to brighten the soul. My only question has been over clothes and their mysterious disappearance, something which is common to many if not all Care Homes. If this could
be improved my feeling is of somewhere that strives to make the residents valued as individuals and a considerable amount of effort going in to keep them well stimulated.

Reply from Samantha Debenham, Reviews Team at Glastonbury Court

We are so pleased to hear your comments about the pleasant atmosphere at Glastonbury Court. As you mentioned, our team put a great deal of effort into ensuring every resident feels valued and able to live a meaningful and fulfilled lifestyle whilst at Glastonbury Court. Our housekeeping team encourage residents and relatives to label all items of clothing when bringing these into the home, handing them into reception to ensure they are kept track of. We hope that the delivery of our new labelling machine will make this easier for all.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic service and level of care. My Mum loves it there. There are lots of activities going on and the food is excellent. The staff are all very friendly and are very committed to the residents. They also arrange some lovely trips out.

Reply from Holly Cole, Reviews Team at Glastonbury Court

Hi Ian, thank you very much for taking the time to leave us feedback about your experience.
At Glastonbury Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the quality of care Mum is receiving at Glastonbury Court. The team are caring and always on hand to help or explain things to us when we visit.
It is a great relief to the family knowing that Mum is being well cared for and in a safe environment.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Glastonbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Glastonbury Court is calculated as follows: ( (220 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glastonbury Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Ana

Ana Mihai

Job Title: Home Manager

Joined: 2022

When I wanted a fresh challenge, I thought I’d explore working for Care UK as I’d heard only positive things about its care ethos and support for its teams. I’m very pleased I did.


I’m passionate about providing the highest standards of care and working with the team to maintain Glastonbury Court’s ‘Outstanding’ CQC rating. Ours is a lovely home to live and work in and it’s a huge privilege to work here and be leading the team. We are always striving for each resident to have a meaningful lifestyle and to fulfil their dreams.


In this role, it’s important to be open and honest, a good listener and treats everyone equally. I enjoy seeing the residents, the team and residents’ families and having a chat and helping to resolve any worries they have.


In my free time, I enjoy spending time with family and friends, cycling, travelling abroad and soaking up the sun.


Frequently Asked Questions about Glastonbury Court

What types of Care is Glastonbury Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glastonbury Court provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Glastonbury Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Glastonbury Court?

Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glastonbury Court to the centre of Bury St Edmunds?

1.4 mile(s) as the crow flies, distance by road may be significantly further.