Review from Ken I (Son of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience

We are very pleased with the quality of care Mum is receiving at Glastonbury Court. The team are caring and always on hand to help or explain things to us when we visit.
It is a great relief to the family knowing that Mum is being well cared for and in a safe environment.

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Review from Colin B (Nephew of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience

Always very friendly and helpful our uncle has settled in well.
Home is always very clean looking the residents all seem happy and contented.
There seems to be several activities for residents to participate in if they so wish.
My only concern is that there seems a little problem when washing is

done as items seem to get miss placed which is very frustrating.

Reply from Samantha Debenham, Reviews Team at Glastonbury Court

We are extremely pleased to hear your uncle has settled in well at Glastonbury Court and that you’re pleased with the approach of our kind and welcoming team. Our housekeeping team work hard to ensure the home is cleaned to the highest standard and our lifestyle team works hard to provide an exciting and varied activity plan. We now have a new clothes labelling machine to reduce instances where clothing is misplaced, as we recognise the importance of personal items to residents.

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Review from Beverley Anne P (Friend of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience

Glastonbury Court - completely understand why this home is rated as outstanding! Well done to all the staff who make this home a wonderful place to live. I have no hesitation in recommending this care home.

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Review from Helen S (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience

We were all worried about putting my dad into a care home, but the transition went more smoothly than anyone expected and he now objects if anyone suggests taking him out for lunch! He takes part in the activities and has found a few like-minded friends that he can chat too. I think it is safe to say

that he is very happy at Glastonbury Court Care Home.

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Review from Mary C (Wife of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience

We have been so happy with the care here at Glastonbury Court, the day staff are wonderful, so kind and caring, and go above and beyond for all of the residents. They are very respectful of residents and their families and are always willing to listen. Nothing is ever too much trouble. Knowing that

my husband is so well cared for has meant that we can enjoy so much happy quality time together in a peaceful and supportive environment, I couldn't recommend Glastonbury Court enough.

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Review from A R (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience

Lovely place, the staff are amazing, Dad looks a much better colour, is eating well and his hygiene is 100% better now. The staff are so good with not only my Dad but all the family and friends that visit him. They provide 100% peace of mind for us all and 100% amazing care.

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Review from Hannah B (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience

My parents were both delighted to be given such a good introductory tour of Glastonbury Court and even more delighted to be told that accommodation was actually available for a respite fortnight just when my mother needed it. The staff made everything so simple - from initial payment procedures and

actual admission to final packing up and departure.
My mother benefitted enormously from spending two weeks in your care. I know that she found your staff unanimously cheerful and of course helpful. Medications were all delivered on time and no request, from moving the angles of her pillows to helping her navigate her wheelchair in and out of the lift, was considered too much trouble. Visits to your garden were a special treat and no wonder it won this year's Bury in Bloom Award for Care Home Gardens - such originality and humour! As a family we can't thank you enough for looking after my mother so well. The only trouble is that she misses your excellent food.

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Review from Ian S (Son of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience

My parents stayed at several homes in the Bury St Edmunds area for respite periods over 2 years, however Glastonbury Court stood head and shoulders above the others. I therefore can't begin to explain my joy when it was confirmed that they both had permanent care places at Glastonbury Court. The love

and care they have subsequently received by the team is so reassuring along with the warmth given to myself and my family whenever visiting, which we frequently do. Over recent months I have been able to join my father on organised trips to Felixstowe and Lackford Lakes, the type of quality time and excursion I never thought I would be able to experience again during his lifetime. It is only sad that my mother is past having these particular experiences. I could mention so many staff that go above and beyond from carers, activity leaders and office staff but I would be afraid of missing someone out, so a massive heartfelt thanks to you all. You truly are a remarkable team.

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Review from Sabina S (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

My Dad went to Glastonbury Court for a two week respite break. He was certainly well looked after, and he very much enjoyed the food! The staff were all wonderful, always giving time to answer questions. I don't think he made full use of the facilities, as two weeks is a very short time to settle in!

I would recommend Glastonbury Court. It's very inviting, with many different places to sit and chat, as well as the beautiful gardens. He will be returning!

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Review from Christopher C (Son of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience

Following a serious head injury and hospitalisation Dad went into the Angel Unit with assumed dementia. After a fortnight he was moved to 'end of life' and remained as such for about a month until he died aged 90.
Initially, he was very unsettled and challenging, but they worked really hard with him

and the GP to settle him and make his life as comfortable as possible, especially at the outset. It was clear they really cared above and beyond the call of duty.
It was noticeable how all the staff on the unit made a point of speaking and smiling to/at us every time we visited. The carers/nurses explained what was happening and nothing was too much trouble.
All the staff we came across were remarkable for their care and skill. They certainly made a traumatic situation for the family much easier to bear. We will always be incredibly grateful.

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Review from Ann R (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

Our very frail elderly parents came to Glastonbury Court initially for a respite stay. Having settled in super well and been made to feel so very welcome, we jointly agreed that they should stay rather than return home, where ‘a nasty accident was waiting to happen!’ What has marked Glastonbury Court

out is the loving care they receive from the excellent and thoughtful carers. They’ve even had a romantic lunch arranged for their 73rd Wedding Anniversary, as well as lots of other little thoughtful touches! Meanwhile, the management and administrative staff have done everything they can to enable the placement for both parents, with the challenge of different funding streams, they consistently go the extra mile to make what needs to happen, happen. Mum and Dad are settled and we are content in the knowledge that they are safe and cared for. Thank you all!

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Review from Kim K (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience

After taking the difficult decision to move our mother into residential care, my sister and I started the trawl to find a new home for her. What a task, made all the more difficult because we were unable to visit our shortlist of properties due to a mix of Covid regulations and both of us needing to

shield. I believe we were incredibly fortunate to find the lovely Customer Relations team at Care UK in Suffolk. With their care and guidance, we moved our mother into Glastonbury Court in February.
The lovely caregivers worked really hard to ensure she settled in, she has nothing but praise for them and our mum is receiving exemplary care.
There's an amazing range of activities on offer and Mum has really benefitted from being encouraged to take part. She can be very cheeky and it is a joy to see her interacting with the caregivers who seem to magic up time to spend with her. It's a lovely, safe and caring environment and we are grateful to have Mum settled in such a special place.

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Review from Sallie P (Daughter of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience

The reception staff are very welcoming. My Mum has been well cared for and has settled in, she seems a lot less anxious which is such a comfort. The care staff I’ve spoken to are very polite and knowledgeable, and all questions asked have been answered. The room is nicely presented. I would recommend

Glastonbury Court. Thank you for taking care of my Mum.

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Review from Mary H (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

I am very happy with the care/support my mother has received since arriving on the 14th of February this year. The senior carers have always been very helpful, all the other carers are friendly and helpful too. My mother did have to be moved to a quieter wing but I was kept informed the whole time and

reassured. She has now settled well. I will always get a call if there is an issue.
Getting the advice from the admin assistant was invaluable really helpful and supportive.
The ladies at reception are always friendly.
I am so happy I chose Glastonbury I know she is getting great care.
She was given a do for her birthday just after arriving which she remembered as being fun, another reason the care and attention is so good. I would recommend Glastonbury Court.

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Review from Nick G (Son of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience

My mum had a fall on New Years Eve 2021 and broke her hip. Mum’s caring needs afterwards were more than her residential home could cater for and we needed to find alternative care.
The Customer Relations Manager at Glastonbury Court helped sort Mum’s care out so well - stress-free and Mum is being

so well looked after.

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Review from John T (Husband of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

I consider that the home provided the best available care for my late wife. They were considerate and loving to her and me. I realise that, due to the pandemic, extra effort was made because things were that much more difficult with all the testing and isolation that were necessary to comply with the

rules.

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Review from John C (Son of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

My mother's physical immobility commenced in March 2021 and after an initial time in another care home, her desire was to move to where her personal needs, uppermost being en-suite facilities, would be available. Initial exchanges with the administration member of staff were handled in detail including

my walk around the building during difficult Covid restrictions.
The request was met and the staff waited on the doorstep on the day of arrival and her ground floor room, with en-suite, was a welcoming site in her new circumstances. She has been a resident now for 5 months. She has got to know her carers very well who have been friendly, as they have exchanged stories of their lives and the carers have constantly provided the care and needs that her situation demands. Her room is very well set out, the TV is in an ideal spot, furnishing is limited given the overall space but manageable. Covid has restricted all care home actions but well done to administrators and carers.

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Review from D G (Son of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience

My mother spent two weeks respite on the Nursing Suite and was well looked after by the staff, who also managed to get rid of the swelling in her ankles, which she had, had for months before. The staff are very caring and attentive, and there is a lot of them per resident, which does make a difference.

For instance, there was somebody with my mother when she was about to fall down, and caught her, which would not have happened in a place with very few staff on duty.
Having been to many care homes, I would say this one wins on the number and quality of the staff. The rooms are plain and basic, but if you are in bad shape, this is the place for you as you will be well cared for, and they can cope with anything on the Nursing suite. They did manage to lose some of my mother's clothing temporarily but offered to pay for a replacement. I would certainly use it again for respite; it's a great resource.

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Review from Wayne M (Son-in-law of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience

I arranged a fortnight's respite for my father-in-law recently. The process was easy enough, and the staff were extremely helpful with arranging this. They explained the process very well. I knew my father-in-law would be in good hands, and I knew I could call anytime if I had any concerns. Very pleased

with his care for that fortnight, and would not hesitate in using the services at Glastonbury Court again.

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Review from David R (Son of Resident) published on 10 August 2021
Submitted via Website • Report

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We have moved my father to Glastonbury Court from his previous very good care home as they weren't able to offer nursing care. The decision was made easy by the fact that we have yet to hear anyone say anything other than Glastonbury Court is extremely good and working in the same town I have come across

a lot of people with knowledge of the place. The transfer process was smooth, efficient, and comprehensive even during covid times, with online meetings and tours with all bases covered, every question answered. Dad has settled in very well even under the awkward conditions that prevail. Communications have been very good, both routine and non-routine keeping us up to date with dad's situation.

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Glastonbury Court

Care Provided by Glastonbury Court

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Funding & Fees Guide for Glastonbury Court

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