Glastonbury Court

Glastonbury Road, Bury St Edmunds IP33 2EX
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9.8 79 Reviews
  • Glastonbury Court, Bury St Edmunds
Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a purpose-built, modern care home in Bury St Edmunds that offers exceptional care. The Suffolk-based home offers a wide range of services for older people, including permanent and respite residential, nursing and dementia care. The team is also respected for their compassionate end-of-life care.

The home has its own hair salon, coffee shop and cinema room, as well as a shop selling everyday essentials. There are also themed areas that residents can explore independently and beautiful landscaped gardens. The team works hard to ensure each day is full of fun and fulfilling experiences with a wealth of activities to get involved in, like entertainment, visits and outings.

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Care Provided by Glastonbury Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Ana Mihai (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Glastonbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,627
    • RESPITE Self-Funded Residential Dementia Care from £1,717
    • RESPITE Self-Funded Nursing Care from £1,867
    • RESPITE Self-Funded Nursing Dementia Care from £1,957

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Glastonbury Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Glastonbury Court Reviews (79)

Total of 79, showing 41-60
9.8

Glastonbury Court has a Review Score of 9.8 (9.824) out of 10, based on 22 reviews in the last 2 years. Over all time Glastonbury Court has 79 reviews.

Overall Experience

  • 70
  • 7
  • 2
  • 0
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Date Published

79
2
8
22
57

Review from Janice R (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt reassured taking Dad to Glastonbury Court. He had previously attended a care home for both Day Care and respite before and I've always been satisfied. I was very nervous and felt guilty for leaving him for a month.

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Review from Janet (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our most sincere and heartfelt appreciation to everyone at Glastonbury Court, especially the staff on Abbey Suite for their devotion and brilliant care afforded to my father over the last year. It has meant so much to us knowing you were all there for him and looking after him
so very well. Then during these most difficult times that we found ourselves in, it was such a comfort to us and we really do appreciate everyone’s exceptional hard work, patience and compassion. Always finding the time to keep us informed of all that was happening with him. First impressions really do count and from the day we first came to look around Glastonbury Court to Dad’s last we could not have asked for a more dedicated and caring environment for him. It is clearly a happy place for the residents and a very reassuring one for their relatives - so thank you all so much.

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Review from J G (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glastonbury Court’s team helped me to make sure that Dad’s room had all of his home comforts and favourite things in place ready for his move, and really made it home for him. The staff are delightful, very caring and genuinely fond of and interested in the residents. My Dad has a good social life
at Glastonbury Court, even during lockdown, with lots of activities going on. I’ve been so glad to be able to have lots of zoom calls and window visits with Dad; the team have really done their best in very difficult circumstances, and always with a smile.

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Review from Susan B (Friend of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glastonbury Court is a very well laid out building, with a good array of facilities. I can only comment on Abbey Suite but the shop, the bar, the coffee lounge and kitchen, with coffee and cakes always available and the large extensive safe grounds all work well and are available to residents. The residents
are at the forefront of activities from individual crafts to general entertainment. All the staff I have had contact with are kind, caring and considerate and are all very hard working.

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Review from M B (Sister of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied overall, the staff look after my sister well and she does enjoy the food. She always looks happy and well kept, they just felt a bit slow to make provision for visits during Covid lockdowns, other care homes responded more quickly.

Reply from Samantha Debenham, PA to Marketing Director at Glastonbury Court

Thank you for taking the time to write a review for Glastonbury Court and for your kind comments and scores. We understand and completely appreciate that this is a very difficult time for all families and residents, however, our priority has always been the safety of residents and therefore we have always followed Government and public health guidance on how we can allow visits in the safest way. We hope to soon be able to restart the visiting pods and window visits but, in the meantime, Zoom calls are available for all families and residents. We thank you for your patience and understanding during this very difficult time. As always if you have anything you would like to discuss further please do not hesitate to contact the home manager.


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Review from Trevor R (Civil Partner of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in care at Glastonbury Court since 2nd Feb 2017, and throughout that time I have to say she has been extremely well cared for. This is particularly true of the past twelve months when, like everywhere else, the staff have had to adapt to incredible difficulties due to the Covid pandemic.
Sadly, of course, I have only been able to see my wife on a handful of occasions during this period and initially it hurt to see that her hair was not as she would normally wear it but I did understand that this was because the hairdressers could not attend the home. When eventually did and she had her hair done she looked as lovely as ever. It didn't go unnoticed that the staff had attempted to keep her hair tidy and for that I am very grateful. Overall, even since she tested positive, I can only marvel at the patience and diligence of all the staff, their friendly attitude and kindness under what must be extremely difficult and sometimes very traumatic times.

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Review from Gail S (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with you for some time now, and despite the terrible difficulties of the past year she remains happy and settled; which is such a relief for me. Everyone goes above and beyond their job titles to ensure she is well cared for, enjoys her food and is stimulated by her surroundings and activities.
We couldn’t have wished for better or more dedicated care.

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Review from John DD (Husband of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has very complex issues regarding her advanced dementia. Whilst a number of care homes assessed her, and one accepted her initially on a trial basis, they all rejected. Working with the NHS and hospital looking after her to gain a full understanding of her problems, Glastonbury offered her a
trial place. From the very outset, we were extremely pleased with the tranquil and very attentive nature of the home and staff. Over the 8-months that my wife has been there, it has proven to be very calm and friendly. The monitoring systems seem to work well, as does the response from staff when alerted. They continually monitor my wife's health and well-being, and are always able to discuss what she has eaten and had to drink, sugars involved in drinks etc., without needing to refer to the detailed notes they keep. Through the COVID 19 pandemic, they have applied stringent conditions which have kept her safe. I have been very impressed with Glastonbury and would hate to have to move my wife.

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Review from D R (Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You took me in under extreme circumstances, and the care was brilliant!
Thank you, it was much appreciated.

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Review from J B (Daughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very pleased with the care my father receives at Glastonbury Court, this is the best place he could have been placed in to meet his needs for both dementia and nursing care. He has improved physically since he moved into the home just over two years ago following a long period of time in hospital.
The staff are caring and considerate, the home aims to achieve consistency of staff without falling on the need to use too many agency staff members. It’s reassuring to know that my father has the appropriate care which he requires and gives me peace of mind. The management have an open door and I feel that I am able to discuss any concerns which I may have with them. The nursing team are excellent and know my father very well and inform me if they have any concerns regarding his health.

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Review from Natasha M (Granddaughter of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather was at Glastonbury court for just under 2 years, the care he received was outstanding! We always felt reassured he was safe and cares for. His individual needs were always met. The staff were so friendly, kind and caring, not just to my grandfather but to all of his family visiting as
well! He was offered 3 hot meals a day and had plenty of snacks in between, the staff always made sure he was hydrated. They catered to his individual needs at all times! If he needed to stay in bed, they would set up safety mats and check on him regularly. As a family, we were always kept up to date with any trips/falls he had, if his condition had changed, and what the doctors said when they came. Glastonbury court was so welcoming to us, and my grandfather, he was always treated with respect. The staff were so patient with him! Glastonbury court offers so many activities suitable for all abilities, from trips out, to gardening and singers coming in to perform!

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Review from Gary D (Son of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly efficient professional and caring. Food and accommodation first class. I have no hesitation in recommending.

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Review from Ann B (Wife of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my initial contact, I found all staff helpful and understanding of our need. Willing to answer questions and make the necessary adjustments if required. The accommodation is well appointed - clean and privacy is respected.
Costs high but all well worth the amount.
A little extra attention to
the spiritual needs of some residents would be helpful but I realise the residents have to often rely on outside resources.

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Review from Caroline B (Daughter-in-law of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents seem happy and well cared for.
The home is always clean and well presented.
There are activities for those that wish to join in.
Sometimes laundry goes missing even though named.
Residents are not always given a choice for teatime.
Breakfast and lunch are good portion meals but teatime
can be a bit hit and miss.
On the whole, a great, caring home.

Reply from Amy Wilson, A D at Glastonbury Court

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide, management and overall standard of the home. It is lovely to see that you are extremely likely to recommend Glastonbury Court and think of it as a great home – our teams work hard to provide care that is personalised to each resident’s needs, wants, likes and dislikes. We do apologise for any issues you have experienced with missing laundry items and have put a new system in place that we hope will reduce any such problems in the future. If you find there are still any missing items, please do not hesitate to contact us so that we can investigate. With regards to food, our kitchen team take great care in menu planning and are always open to suggestions or to talk through an individual’s likes and dislikes. Please speak to a member of staff, who will be more than happy to arrange something with you and your loved one. Thank you once again for taking the time to leave your comments about Glastonbury Court.


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Review from S M (Resident) assisted by family/friend published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent food
Clean
Would like swim pool!
Not keen on activities (communication)
Nice and warm
Good room
Great care
Polite staff

Reply from Amy Wilson, AD at Glastonbury Court

Thank you for your comments and excellent scores on our dining experience, safety, cleanliness and care. We appreciate all feedback and take residents’ views very seriously on all aspects related to the home. With regards to activities, the lifestyle team support all residents to continue with their own hobbies and interests, as well as providing a schedule of daily activities that are shared on the noticeboards. Our team are always keen for feedback and suggestions, so please do let us know of any ideas or requests you may have for upcoming activities and outings, along with ways in which we can keep you updated on events and activities going on around the home. We will ensure that the home manager meets with you to get any further feedback. Thank you again for taking the time to share your views on Glastonbury Court.


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Review from Julia R (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can rest assured that my mother is being well looked after. The care staff are very good at ensuring the well-being of their residents, sometimes in quite challenging circumstances. Their genuine care and warmth are evident. There is always a really nice vibe when one goes to Glastonbury Court.

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Review from V P (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in Glastonbury Court. It is a very good care home. The caring staff that look after her are excellent. The food is very good.

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Review from E W (Friend of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home. The staff are really friendly, caring and supportive.
The home is very clean, the food is great and the atmosphere is calm and peaceful.

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Review from Betty M (Mother of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son receives very good care and consideration from all concerned. As a family, we cannot speak highly enough of all the current carers and other staff associated with his wellbeing. The 'one to one' chats would be much appreciated and this is not possible with his fellow residents. Thank you for
caring.

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Review from B W (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great quality care for my mother at Glastonbury Court in a clean.tidy, modern home.
The staff are very patient, caring and professional and the food seems to be outstanding.
I would recommend this care home to anyone thinking of a relation staying.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Glastonbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Glastonbury Court is calculated as follows: ( (220 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glastonbury Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Ana

Ana Mihai

Job Title: Home Manager

Joined: 2022

When I wanted a fresh challenge, I thought I’d explore working for Care UK as I’d heard only positive things about its care ethos and support for its teams. I’m very pleased I did.


I’m passionate about providing the highest standards of care and working with the team to maintain Glastonbury Court’s ‘Outstanding’ CQC rating. Ours is a lovely home to live and work in and it’s a huge privilege to work here and be leading the team. We are always striving for each resident to have a meaningful lifestyle and to fulfil their dreams.


In this role, it’s important to be open and honest, a good listener and treats everyone equally. I enjoy seeing the residents, the team and residents’ families and having a chat and helping to resolve any worries they have.


In my free time, I enjoy spending time with family and friends, cycling, travelling abroad and soaking up the sun.