Glastonbury Court

Glastonbury Road, Bury St Edmunds IP33 2EX
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9.8 79 Reviews
  • Glastonbury Court, Bury St Edmunds
Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a purpose-built, modern care home in Bury St Edmunds that offers exceptional care. The Suffolk-based home offers a wide range of services for older people, including permanent and respite residential, nursing and dementia care. The team is also respected for their compassionate end-of-life care.

The home has its own hair salon, coffee shop and cinema room, as well as a shop selling everyday essentials. There are also themed areas that residents can explore independently and beautiful landscaped gardens. The team works hard to ensure each day is full of fun and fulfilling experiences with a wealth of activities to get involved in, like entertainment, visits and outings.

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Care Provided by Glastonbury Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Ana Mihai (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Glastonbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,627
    • RESPITE Self-Funded Residential Dementia Care from £1,717
    • RESPITE Self-Funded Nursing Care from £1,867
    • RESPITE Self-Funded Nursing Dementia Care from £1,957

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Glastonbury Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Glastonbury Court Reviews (79)

Total of 79, showing 61-79
9.8

Glastonbury Court has a Review Score of 9.8 (9.824) out of 10, based on 22 reviews in the last 2 years. Over all time Glastonbury Court has 79 reviews.

Overall Experience

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Date Published

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Review from Sue (Daughter of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing my mum into a care home was an extremely difficult decision as she had lived with us for several years and finding a place where we felt the people who would be caring for Mum would care for her in the way we had cared for her at home was a challenge.
All the staff at Glastonbury Court were
caring and considerate to both Mums physical and emotional care and supportive to us as family.
Mum has lived at Glastonbury Court for over a year now and it’s a pleasure to see her so happy, we are always made to feel part of the Glastonbury family by the staff.
I would thoroughly recommend this care home to anyone looking to place a loved one in a care home.

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Review from Richard T (Husband of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to live at Glastonbury Court in February 2016 following a long illness and numerous spells in hospital. She was one of the first residents when the home opened. We were warmly greeted and made to feel very comfortable by both management and staff who all showed a caring attitude at a time
when we were about to make one of the biggest decisions of our life. The facilities offered and lovely areas such as Coffee Shop for both residents and their families, comfortable lounge areas beautifully furnished with sofas and arranged in such a way to make it feel more like being in your own home. We enjoy the summer months spent sitting the gardens.
My wife was moved upstairs into the nursing suite as her health deteriorated and has been well cared for by the nurses and staff who show kindness and compassion, often in very difficult circumstances.
Thank you all for taking care of my wife and the support you have given both my wife and myself. It is appreciated more than you realize.

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Review from Ena A (Wife of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite his dementia making him very difficult to deal with, my husband has been looked after in an extremely efficient and caring way. All the staff know him by name and understand his problems. He has been very happy during his stay at Glastonbury Court and I have great admiration for the staff and
their kindly and caring attitude. I can think of nowhere where he could have been in better hands

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Review from John W (Brother-in-law of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Glastonbury Court have continued to really 'care for' my Brother-in-law who is in the Royal Suite. What a lovely group of people. Quite a tricky job and highly demanding. They give their best always and keep giving. The little things do matter and kindness and caring are so important.

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Review from Darren L (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was made welcome and settled in very well by staff since he became a resident in March 2017. Staff are always friendly towards residents and visitors. My Dad likes to joke and staff have a joke with him. His room is always very clean and he enjoys the meals very much. He enjoys music activit5ies
a lot and these are often on upstairs and downstairs. Overall we could not wish for my Dad to be in in a better place apart from his own home!

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Review from Catherine (Kate) K (Wife of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we did not know it my husband was very close to death when he came to Glastonbury Court and indeed he died two months later, from beginning to end he was treated with great kindness. His dignity was always guarded, and we were always made to feel welcome. His nursing care was excellent, and
our business needs were met with much patience and understanding. That part was very important as absorbing a great deal of information at a time of enormous stress is not easy. I have no hesitation in recommending this Care home.

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Review from John S (Son of Resident) published on 5 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following on from a fall and second fractured hip, I needed some breathing space to get my mother back to some semblance of her former self and to regain her former confidence. To this end, I organised a period of respite care at Glastonbury Court, Bury St Edmunds.


The transition from NHS care to

care in Glastonbury Court was seamless. My mother was made to feel immediately welcome and at home by both staff and residents. Her room was always clean and was light and airy. Meals were well balanced and very appetising. The team at Glastonbury Court, from management, carers to cooks, (sorry chefs) were fantastic. I have no hesitation in recommending this care home.

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Review from N A (Stepson of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother was deteriorating at home with dementia and had a fall, was hospitalised and then needed residential care. From the first contact with Glastonbury Court, we were very impressed with the staff and facilities. The home offered all the care and thoughtfulness we were looking for and more
that we hadn't even considered. It was always welcoming well staff with knowledgeable and attentive nursing care. Our stepmother chose not to eat properly and so deteriorated quickly but she could not have been looked after in a more caring way.

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Review from S W (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Glastonbury Court for 14 months before she passed away. I was very happy with the care and support she received, particularly in the last few weeks before her death. The carers were very helpful and caring and made sure she was treated well and gave her as much dignity as possible.
I never saw her distressed or worried. Any problem the care home felt she had, were always discussed with me and/or my father. The only downside with the care home was that I often felt there were not enough carers on duty to deal with everyone's needs and occasionally younger less experienced carers were left in charge.

Reply from Samantha Debenham, Marketing Support Administrator at Glastonbury Court

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, activities and safety of the home, as well as your comments regarding the level of care your mother received at Glastonbury Court. We are pleased that you found the carers helpful and caring, and that they kept you informed. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. However, we do take your concerns seriously and will pass your comments to the home manager.


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Review from Christine P (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred from a residential home in Rutland four months before she passed away. The family had not been happy with her care for some time and managed to have her transferred to be nearer to my other siblings. She settled in immediately, had been in the home in Rutland for 4 years with
Alzheimer's. The staff at Glastonbury were excellent, she always looked clean, well fed and content.

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Review from John (Son of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were all pleased with the excellent care my father received at Glastonbury Court a brand new home in Bury St Edmonds. The building was well designed and had excellent facilities. More importantly, the care provided by all the staff was superb. They all treated my elderly father with great care, compassion
and friendliness. Their concern for his well-being was impressive and obviously genuine. He could not have spent his final days in better hands. Thank you very much!

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Review from Helen C (Wife of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The daycare manager took the trouble to find out what my husband's interests were and they were prepared on his first day with relevant activities. She always greets my husband with a warm smile and appears to enjoy her work which then reflects on his enjoyment of his visits. Other staff I have met
are equally warm and welcoming.

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Review from Lydia G (Husband of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here since the 8th of August 2016. Very pleased with the care home. He seems to be much more relaxed, as a family we are glad this move has happene, to be back in Bury where he lived. I am only 5 minutes from the care home, whereas before we had to travel 25 miles to the other care
home.

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Review from Patricia N (Wife of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been to Glastonbury Court three times for respite. He is very happy there and although he would rather be at home of course he is very happy to go there. The staff are lovely, they are patient, thoughtful and kind. He has no speech which makes life difficult until one is used to him.
Management at the home are excellent and they go the extra mile to make staying there as much a 'home from home' as it is possible.

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Review from Valerie S (Niece of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has been here she has been much better in herself. The help she has received has helped her tremendously, like playing the piano which there was no room in her flat. Me and my family feel she has a better quality of life. All the staff are kind and helpful. I am so pleased we chose this
place, best care home I have seen.

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Review from Katie (Daughter-in-law of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother in law was taken in for respite care as an emergency admission for which I was very grateful. I cannot fault the home in any respect and was really pleased with the service given. I would not hesitate to recommend this care home to friends and family.

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Review from Lisa (Great-Niece of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we chose Glastonbury court as my Great Nan (my aunts mother) was a resident in her final years. I have been very impressed not only with the new build but the amazing staff. I love the way all the staff interact with the residents and clearly all enjoy their work. I'm very pleased that in
a very short space of time my aunt regards Glastonbury Court as her home. Thank You to all the staff for your help and support.

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Review from L C (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has transferred to Glastonbury Court from another care home in this town. She has improved a great deal in just one month as she is now being brought to the lounge in the home and encouraged to interact with staff and other residents. The home is exceptionally clean and facilities are absolutely
what my mum needs as she now has fairly advanced dementia. Every consideration is given to my mum and also to my dad who visits regularly. It is a perfect home from home.

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Review from Beverley B (Daughter of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glastonbury Court has recently re-opened in a new, fresh modern building built with the needs of the residents in mind. With large, spacious communal areas for dining. Activities and daily living. It provides excellent care with dedicated staff from the top downwards. Nothing is too much trouble for
any of the team. Most importantly to me my mum is treated as her own person despite having sever Alzheimer's Disease and unable to live an independent life.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Glastonbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Glastonbury Court is calculated as follows: ( (220 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glastonbury Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (88)

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Meet the Team (1)

Ana

Ana Mihai

Job Title: Home Manager

Joined: 2022

When I wanted a fresh challenge, I thought I’d explore working for Care UK as I’d heard only positive things about its care ethos and support for its teams. I’m very pleased I did.


I’m passionate about providing the highest standards of care and working with the team to maintain Glastonbury Court’s ‘Outstanding’ CQC rating. Ours is a lovely home to live and work in and it’s a huge privilege to work here and be leading the team. We are always striving for each resident to have a meaningful lifestyle and to fulfil their dreams.


In this role, it’s important to be open and honest, a good listener and treats everyone equally. I enjoy seeing the residents, the team and residents’ families and having a chat and helping to resolve any worries they have.


In my free time, I enjoy spending time with family and friends, cycling, travelling abroad and soaking up the sun.