The Manor House Knaresborough

1 Hambleton Grove, Knaresborough HG5 0DB
Submit a Review
9.8 76 Reviews
  • The Manor House Knaresborough, Knaresborough
Anchor's The Manor House Knaresborough enjoys an ideal location close to Knaresborough town centre with all its shops and places to dine and drink. It provides high-quality care and luxurious facilities within a comfortable and relaxing environment. They continue to welcome new residents on both a permanent basis and for shorter stays.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as a library, garden café and fully-equipped bar. The bedroom suites are large and spacious with private en suite facilities.

The Manor House Knaresborough has a great range of facilities on-site for residents to enjoy. There is a fully equipped bar, which is in regular use by residents and also serves home-made cakes. They also have a hair and beauty salon, quiet lounges and library areas. Different dining choices are offered, both in terms of menus and where residents eat.

The home provides residential care, which is personally tailored to meet the individual needs of residents and enhance their quality of life. It works with their residents and their loved ones to create detailed care plans. This ensures each individual’s health and care needs are continually met.

The Manor House Knaresborough prides itself on care for older people living with dementia and provides on-going training to care staff to ensure their approach always reflects best practice.

Show The Manor House Knaresborough on the Map

Care Provided by The Manor House Knaresborough

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Klara Spatenkova (Manager)
  • Admission Criteria
    • Please contact The Manor House Knaresborough directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Manor House Knaresborough

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,525

  • Our colleagues at The Manor House Knaresborough will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact The Manor House Knaresborough to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at The Manor House Knaresborough.


  • Parking

  • Onsite parking is available, including disabled spaces.


The Manor House Knaresborough Reviews (76)

Total of 76, showing 1-20
9.8

The Manor House Knaresborough has a Review Score of 9.8 (9.833) out of 10, based on 16 reviews in the last 2 years. Over all time The Manor House Knaresborough has 76 reviews.

Overall Experience

  • 52
  • 23
  • 1
  • 0
  • 0

Date Published

76
3
9
16
60

Review from H H (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful facility- such a comfort to know that Mum is being so well cared for. The staff are always thoughtful and calm and pleasant to be around when I visit. The activities are top notch as is the food and decor.

Reply from Klara Spatenkova, Home Manager at The Manor House Knaresborough

Thank you for taking the time to leave us a review as feedback is very important to us here at The Manor House Knaresborough. Your kind words are hugely appreciated, and we will ensure to pass these on to the wider team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Brother of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now been resident with dementia for approximately 18 months, the staff have been caring and sympathetic during this period and the family are very happy with the selection made and would certainly recommend to anyone who has to make a choice.

Reply from Klara Spatenkova, Home Manager at The Manor House Knaresborough

Thank you for leaving The Manor House Knaresborough a review. It's great to see you rate Overall Experience as Excellent. We love having your sister here with us at The Manor House Knaresborough and it's great to see she has settled in so well. Your feedback is greatly appreciated and will be passed on to all the team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for about four weeks, during that time I have always been treated as an independent person. Due to increasing immobility I now need much more personal care, and the staff are always deferential and caring in their attitude. Although it is a big adjustment from being in my own home -
I constantly feel at ease knowing there is always someone to call if needed and that has lessened my feelings of apprehension at being alone, especially during the night. I hope I will continue to be happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased we chose The Manor House for our mother. She has settled in really quickly and feels safe and secure here. She is loving all the activities and takes part in many of them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jon B (Respite Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, helpful staff who go out of their way to make stay a good experience. Comfortable accommodation with modern, clean facilities. Common areas kept clean and tidy with plenty of books and board games on offer. Slept well on comfortable beds with no disturbances during night hours. Felt safe and
looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in The Manor House Knaresborough for 3 weeks whilst my husband and I were on holiday visiting our children. She really enjoyed her stay, she found her room light and airy, she thought the food was very good and enjoyed talking to other residents. She found the staff kind and friendly,
ready to help her when needed and to encourage her to take part in the many activities on offer in the large ground floor lounge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim H (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the Manor House since January 2024 on long-term respite care, we are now hoping to make her a permanent resident. Mum was quite anxious to begin with, but quickly settled in due to the wonderful, caring and kind staff. All of the staff, no matter of their role in the home are fantastic.
They have made Mum feel so welcome and the atmosphere is always so happy and friendly, they are like our extended family now. Mum tells me they are all wonderful. They all give Mum such excellent care for everything and they give me support too. They are extremely good at keeping me updated on Mum and her care. Mum is enjoying the varied activities and joins in on a lot of them and spends a lot of her time in the lounge with the new friends she has made, for someone who has been shy all her life this is a massive change, which I am over the moon about. I cannot praise all the staff enough and I could not ask for any better. The best choice I ever made was the Manor House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Len L (Resident) assisted by family/friend published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to the home, I've found the staff particularly helpful in assisting with the change from living at home. The meals are very good with plenty of variety. There are plenty of activities which are very well organised. I really enjoyed the trip to the railway museum. I have settled far better
than I thought I would and credit all the staff for this and their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at the Manor House for two years. We can hardly find the words to express our appreciation for all the love, care, hard work and meticulous attention that she receives from the whole team who work here. This has resulted in Mum being completely settled from day one. She is happier
now than she has been for many years. A huge well done and thank you. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W D (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad recently moved into The Manor and I'm so impressed with the welcoming, friendly manner and the kindness and consideration shown in making sure he is settling and his needs are met. It is such a huge decision to move to a care home, but everything has been handled very efficiently. Within less than
a week medication was sorted and even a weekly distinct nurse visit put in place. The whole place feels warm and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria W (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident here in September 2023. The preparation for her arrival was excellent and included not only the tour of the facility but an extended meeting with the care home manager who found out as much as she could about Mum before her arrival. The room that she has is spacious and has
everything she needs and I was able to bring items from home to make the space her own. The staff are excellent, so caring and attentive and keep me informed at all times. The food is amazing, Mum's appetite has been restored and she looks forward to all meals which she can eat in her room or the dining room. The activity programme is extensive and although Mum is not one to join in, when I visit I can see other residents enjoying all sorts of stimulation from visiting entertainers, art and crafts, trips out into the local town, get-togethers with other local organisations. The Manor House is more than I could have hoped for and I am delighted that she has become a member of their family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum settled in after a couple of days and I was pleased she joined in so many of the activities available. There seemed to be staff readily available to help and assist in moving mum to the restaurant or lounge, I was a bit surprised all her clothes were washed after 3 days. I hadn't labelled any I
expected her to wear all week so not all items were returned at the end of her stay, and she was wearing loaned underwear although she had some things in her case. The room was very large and welcoming which made her stay easier.

Reply from Klara Spatenkova, Manager at The Manor House Knaresborough

Thank you for taking the time to write a review for The Manor House Knaresborough. We are pleased that your mum had such a sociable stay with us and was able to enjoy so many of our events and clubs. We have learned from the issue raised regarding the non-labelled clothes, and I am happy that we have come to a fair conclusion which you have agreed with. Mum’s second stay with us went very smoothly and we hope to see her again. Have a lovely festive period, from us all at The Manor House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N M (Respite Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed here for a week of respite care after a hip replacement operation. My room and bathroom were great, plenty of space and very clean. Staff could not do enough for me, supplying me with extra pillows, a TV, and cushions to sit on. I could walk in corridors for exercise and use some of the stairs
which gave me a good start to my recovery. The staff were all helpful and pleasant, food was very good. Definitely would recommend it!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa K (Sister of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister arrived on the 14th of July. Staff 'on the ball' moved her to a more secure unit, she loves her new bedroom (she can see trees) and slowly settling in. Have voted excellent because The Manor House Knaresborough deserves it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Manor House are friendly, caring, professional and efficient. They take a genuine interest in each resident and have made my mum very welcome and helped her settle into the home. It's five star luxury and has the feeling of being on a lovely holiday. The activities are great and the
fact that residents can have a few beauty treatments is wonderful as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela C (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family was grateful that Mum was so happy in the final few months she spent at The Manor House Knaresborough - in her words, five-star luxury and fabulous food. The wide corridors, lovely rooms and communal spaces inside and out, all clean and well-maintained, created a welcoming atmosphere
for residents and visitors. Friendly and caring staff were aware of her needs, organised health and medical appointments and encouraged her to join in some of the many activities and events on offer. We thought the home was well managed and provided excellent care and dignity right to the end of her life. We would be happy to recommend the care provider to family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was given a place, followed by a very thorough and friendly assessment. Mum settled very quickly and joined in the Christmas activities. She has made friends and seems happy. She is also falling a lot less often. Her only complaint is there is too much food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Son of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entering a care home was a nervous time for myself and our family. The Manor House in Knaresborough proved to be everything we could have hoped for and more. The staff are caring and hard-working and bring a real level of humanity and dignity to an otherwise difficult scenario. On every visit
regardless of whom I spoke to, the team knew how my mum had been, how much she'd eaten and whether she'd slept. This was not read from a folder this was information they knew immediately from all the interactions they had with her. I am very grateful to the whole team. I would highly recommend The Manor House Knaresborough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Son-in-law of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House Knaresborough is particularly well managed and there is a real sense of teamwork among staff in delivering a high standard of care for residents. I a very confident that my relative's needs are being met with both physical and emotional support, and that any concerns that may arise will
be properly addressed. There is always a friendly and welcoming ambience and a strong commitment to providing a range of stimulating activities for residents to enjoy. In these challenging times for social care, The Manor House is a beacon of compassionate professionalism.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline M (Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On January 28th I came in for respite care (my husband is already receiving full-time care) I was made very welcome. The only issue I had was the food, certainly not 5-star, very sameish, boring. Not a well-balanced diet. I must say I have had meals there since and they have improved.

Reply from Klara Spatenkova, Manager at The Manor House Knaresborough

Thank you for taking the time to review The Manor House Knaresborough and we are pleased that you rate our overall experience as excellent. Following your respite stay with us in January, we're pleased that you feel that our food has improved, following our discussions at the time. Mealtimes are an important part of each day at The Manor House Knaresborough and we work hard to meet each resident's individual tastes, preferences and nutritional requirements. I'm always happy to discuss food and our care of The Manor House Knaresborough.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Manor House Knaresborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Manor House Knaresborough is calculated as follows: ( (164 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 192 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Knaresborough is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Klara

Klara Spatenkova

Job Title: Home Manager

Joined: 2016

My name is Klara Spatenkova, I am the Manager at The Manor House in Knaresborough.


I qualified as a general nurse in the Czech Republic where I grew up and have lived in Harrogate for 17 years. I have been at The Manor House for over 5 years and progressed to my current position internally.


I truly believe that our team delivers person-centred care that is in accordance with Anchor's values. Our home is located in the market town of Knaresborough and has a cosy family feel. We have close community links and are always looking at new ways to engage our neighbours and local groups to enhance our residents experiences.


Joanne

Joanne Meredith

Job Title: Activities Co-ordinator

Joined: 2016

I am the Activity Co-ordinator at The Manor House in Knaresborough and have been here for six years.


I co-ordinate all of the daily activities and plan events such as seasonal fayres, entertainment and excursions. The activities are tailored to suit our residents interests and we pride ourselves in executing a person-centred approach in all we do.


I love being a part of the team here and working alongside the residents who I consider to be family. It is more than just a job to me.


Frequently Asked Questions about The Manor House Knaresborough

What types of Care is The Manor House Knaresborough registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Manor House Knaresborough provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Manor House Knaresborough have?

There are 75 Single Rooms.

What are the Facilities & Services at The Manor House Knaresborough?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Manor House Knaresborough to the centre of Knaresborough?

0.2 mile(s) as the crow flies, distance by road may be significantly further.